Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

707 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 days ago

Reviews


JM
Jon M.
Winona, MN
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2017
Lied To.
I pretty never write complaints, however this one pissed me off. I went to Gordies minnoco service station this morning on Huff St in Winona. I asked the guy at the front desk. I have a spare tire off a utility trailer that needs a valve stem, "what's it gonna cost me to have one put in?". "He said a buck & a half."He then looks at another guy & says "1.50 for a valve stem, right"? The other service guy says "yup". Thought that was cheap, probably a couple bucks labor, maybe. I know all ya do is squeeze the tire(don't have to take the tire off). knock off the old stem & pull another through ,and air it up. "My exact word were whats it gonna cost me?" I go to pay for it & the guys tells me $11.50 & tax. I can't even remember the exact total I'm so pissed. I said well, that's not what the guy told me he said $1.50 We'll yeah & $10.00 labor. I'm thinking For 4 mins worth the work"MY complaint is he simply lied when I said "whats it gonna cost me? I'm done with this service station & I will also find another place to fill by propane for my gas grill & smoker also.
Jeff P., Owner from Gordie's Towing & Repair responded on 07/21/2017

I was nearby when you walked in and asked how much a valve stem was and my employee answered that it was $1.50. When you asked how much it would be total, my employee said that it depends, we'd have to take a look at it, that some trailer tires have a tube in them. You asked if we wanted to take a look at it. When he realized you had it with you, the two of you walked outside to get it. I did not hear any of your conversation after that, but after reading your review I shared it with the two guys that dealt with you during your visit. Both said they never gave you a total price prior to collecting after the work was done. 
Looking back, we could have communicated more clearly. I apologize for our part in that. As to the $10.00 labor charge, I feel this is a fair charge for prompt service by a professional using a $10000 piece of equipment needed to do the job. We are known for our prompt attention to tire issues and are told by our customers that other shops sometimes can't even deal with a tire problem the same day. Your visit today was dealt with quickly.
If you still feel it is not fair, stop by on Monday and we can discuss it. 

Jeff Peterson
Owner
507-452-3559
Jeff P., Owner from Gordie's Towing & Repair responded on 07/24/2017

Hi Jon. Thanks for stopping by this morning so we could discuss this situation and better understand what happened. I hope you feel better about things, I know I do. Always good to part ways with a handshake. I appreciate your business.

Jeff Peterson
Owner
507-452-3559

MS
Matt S.
Minnesota City, MN
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Matt said his own cousin did the work for him at this business.
This review was collected via phone interview by Customer Research Inc.

BS
Ben S.
Winona, MN
Chrysler Town & Country LWB
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Ben said this business got the job done and they were good.
This review was collected via phone interview by Customer Research Inc.

RA
RICH A.
Winona, MN
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017
Air conditioning repair
their parts supplier had issues getting them the right part, but they were awesome about letting me know about delays

LN
Laura N.
Winona, MN
Kia Rondo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017 Category: Service
Laura said they did what they needed to do. They gave her a quote for something else as well. They were good and fair.
This review was collected via phone interview by Customer Research Inc.

SB
SARA B.
Winona, MN
Pontiac Torrent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017
Trustworthy and friendly
Always confident about coming to Gordie's. They are very competent and speedy. I never feel pressured to get other services, like they do at Dahl.
Jeff P., Owner from Gordie's Towing & Repair responded on 07/19/2017

Hi Sara. Thanks for taking time to share your feelings with us. Your comment about not feeling pressured means a lot to me. Our goal is to treat each vehicle like it belongs to our Mom, and we would coach our Mom but not pressure her, right?
Thanks for your business!

Jeff Peterson
Owner
507-452-3559

DD
DAVID D.
Winona, MN
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017
trailblazer review
Always great coming to you for service on our vehicles. Helpful, knowledgeable staff makes the "Why is my car making this noise?" discussion easy. Thanks for all the years of service. Susan Derks

JK
Jeanette K.
Winona, MN
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2017 Category: Service
Jeanette said she is a long time customer of this business. She likes the way they work and conduct business. She appreciates them and always recommends them.
This review was collected via phone interview by Customer Research Inc.

VS
Vicki S.
Winona, MN
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
Vicki said she has problems with the tires at this business. She has no problems with the services they provide or the way they treat her. They treat customers with respect and they try to get them in quickly.
This review was collected via phone interview by Customer Research Inc.

DN
Diane N.
Winona, MN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Diane said they're good and excellent. They're very good about doing things and they're right on time.
This review was collected via phone interview by Customer Research Inc.

TF
TRACEY F.
COCHRANE, WI
Nissan Versa
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/08/2017
Fast and Friendly
Always great customer service and they work quickly.

PK
PAUL K.
Winona, MN
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017
Edge Oil Change
Got my car in and out in good time. Noticed an issue with the tires and recommended service to fix the problem. They always take good care of my car.

MK
Martha K.
Winona, MN
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2017 Category: Service
Martha said the staff is really friendly. She is ignorant when it comes to vehicles, and they explain the service without treating her like she is not intelligent. The staff tells her the cost of the service and how long it will take before they begin working.
This review was collected via phone interview by Customer Research Inc.

PW
Pamela W.
Winona, MN
Dodge Neon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2017 Category: Service
Pamela said she has been going to this business for years and they always do a good job.
This review was collected via phone interview by Customer Research Inc.

RG
Rachel G.
Winona, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017
Excellent Service
I just have to let people know that Jeff is such a wonderful person. I had to call him last night, late (it had to have been around 10:30PM) as my son's car had broke down in the boonies outside of Fountain City. Normally Jeff said he would have been gone for the night. But, he stayed around until we could get back in town with the keys to my sons car and explain where it was. Then Jeff went out there in the dark and towed the car back into the shop. The car was fixed by the next afternoon! Great people, fabulous service!!
Jeff P., Owner from Gordie's Towing & Repair responded on 06/21/2017

Hi Rachel. Thank you for taking time to share your kind comments. It was my pleasure to help you out Monday night and I'm glad we were able to get your car fixed and back to you promptly. Thank you for your business and trust!

Jeff Peterson
Owner
507-452-3559

FK
Frank K.
Trempealeau, WI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2017 Category: Service
Spoke with Nancy. She said she was very happy with the service at the business, and everyone was very friendly. They were thorough. She was in and out quickly. She recommends them all the time.
This review was collected via phone interview by Customer Research Inc.

DP
Dan P.
Winona, MN
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2017 Category: Service
Dan said the service provided by this business was fine.
This review was collected via phone interview by Customer Research Inc.

CO
Carol O.
Winona, MN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2017 Category: Service
Carol said she has always been pleased with this business. They know what they are doing and they treat her well.
This review was collected via phone interview by Customer Research Inc.

TF
Tracey F.
COCHRANE, WI
Nissan Versa
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2017 Category: Service
Tracey said this business did not actually repair anything. They only looked at something on her vehicle and gave her a quote.
This review was collected via phone interview by Customer Research Inc.

AH
Arden H.
Winona, MN
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2017 Category: Service
Arden said they were really good.
This review was collected via phone interview by Customer Research Inc.