Gordie's Towing & Repair


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659 Reviews

ReScore Reviews™ (1)

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97% Would Recommend
Latest Review 1 day ago
Lance G. on 12/05/2017
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"Overcharged terribly"
My daughter who is a college student took her 2005 hyundai tucson in for a miss in the engine at 230 pm on 11/05 and by 430 pm they were calling telling us it was done 175 .00 in spark plug wires. Which of you go online and look up napa they are 100 dollars and we all know they get a better price than average Joe. 95 dollars to hook there computer up on car very pricey and 263 dollars in labor. Total bill for spark plug wires 481 dollars. Rip off
Service Date: 11/05/2017
Review Created: 12/05/2017 04:10 PM
Jeff P., Owner at Gordie's Towing & Repair responded on 12/06/2017

Lance, let me start by saying I'm always troubled by an unhappy customer, although it's uncommon, but I'm caught off guard by your comments. Your daughter approved our diagnosis of the check engine light issue and the $94 cost to diagnose the problem. That was before 2:30 when we called you with the recommendation to replace the spark plug wires, which you approved for $481.35 total, as billed when we got done.
The labor charged for the plug wires replacement was for 1.8 hours, as per the industry flat rate. Our completion, and my call to let you know it was done at 4:45, was commensurate with that.
Your investment is backed by a nationwide warranty and the repair was done on a walk-in basis as a good faith effort to get the vehicle back to your daughter promptly and in good running condition. I feel we delivered as promised.
I sincerely value your business and if there is anything else I can address, please call me.

Jeff Peterson
Owner
507-452-3559
Mellisa D. on 09/28/2017
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Mellisa said the staff told her that there was $800 and $900 worth of damage with the vehicle. They didn't know what they were talking about. They took money from her for looking at it, and it was just a fuse. They were not on the same page. She always does business with them, and this time they tried to rob her of a lot of money.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 09/21/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner at Gordie's Towing & Repair responded on 10/04/2017

The car was towed in because it wouldn't start. After inspecting why the car would not start, we found the fuse for the fuel pump had not only failed but had melted that area of the fuse box. This is a common problem with GM cars and the fuse box needs to be replaced, which we recommended. We also found the car had a bad passenger rear wheel bearing and needed 2 tires. Melissa was charged one hour of diagnostic time and she declined the repairs recommended.

Jeff Peterson
Owner
507-452-3559
Brady P. on 08/02/2017
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Brady said this business did not want to do the service and the staff was rude. Also, they did not call and apologize.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 08/01/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner at Gordie's Towing & Repair responded on 08/05/2017

Our employee involved with Brady during his visit felt bad about how things went and took the initiative to call him shortly afterward to apologize before this review was posted. Brady accepted his apology and offered his own. I was personally under his vehicle while the conversation was had about our concern with being able to do the exhaust repair well. It ideally required some exhaust tools we didn't have and the conversation didn't go well. We declined to do the repair because we felt it would be in his best interest to have it done by another shop that had the right tools. I have since reached out to Brady to again apologize about the situation and he accepted my apology as well.
I value his business and am sorry we couldn't take care of his need this time.

Jeff Peterson
Owner
507-452-3559
Jon M. on 07/21/2017
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"Lied To."
I pretty never write complaints, however this one pissed me off. I went to Gordies minnoco service station this morning on Huff St in Winona. I asked the guy at the front desk. I have a spare tire off a utility trailer that needs a valve stem, "what's it gonna cost me to have one put in?". "He said a buck & a half."He then looks at another guy & says "1.50 for a valve stem, right"? The other service guy says "yup". Thought that was cheap, probably a couple bucks labor, maybe. I know all ya do is squeeze the tire(don't have to take the tire off). knock off the old stem & pull another through ,and air it up. "My exact word were whats it gonna cost me?" I go to pay for it & the guys tells me $11.50 & tax. I can't even remember the exact total I'm so pissed. I said well, that's not what the guy told me he said $1.50 We'll yeah & $10.00 labor. I'm thinking For 4 mins worth the work"MY complaint is he simply lied when I said "whats it gonna cost me? I'm done with this service station & I will also find another place to fill by propane for my gas grill & smoker also.
Service Date: 07/21/2017
Review Created: 07/21/2017 08:29 AM
Jeff P., Owner at Gordie's Towing & Repair responded on 07/21/2017

I was nearby when you walked in and asked how much a valve stem was and my employee answered that it was $1.50. When you asked how much it would be total, my employee said that it depends, we'd have to take a look at it, that some trailer tires have a tube in them. You asked if we wanted to take a look at it. When he realized you had it with you, the two of you walked outside to get it. I did not hear any of your conversation after that, but after reading your review I shared it with the two guys that dealt with you during your visit. Both said they never gave you a total price prior to collecting after the work was done. 
Looking back, we could have communicated more clearly. I apologize for our part in that. As to the $10.00 labor charge, I feel this is a fair charge for prompt service by a professional using a $10000 piece of equipment needed to do the job. We are known for our prompt attention to tire issues and are told by our customers that other shops sometimes can't even deal with a tire problem the same day. Your visit today was dealt with quickly.
If you still feel it is not fair, stop by on Monday and we can discuss it. 

Jeff Peterson
Owner
507-452-3559
Jeff P., Owner at Gordie's Towing & Repair responded on 07/24/2017

Hi Jon. Thanks for stopping by this morning so we could discuss this situation and better understand what happened. I hope you feel better about things, I know I do. Always good to part ways with a handshake. I appreciate your business.

Jeff Peterson
Owner
507-452-3559
Shane A. on 03/17/2017
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Shane said the service was good but it was too expensive. He will look around before returning to them. The repair was done quickly, but he said he felt it was way too expensive for the amount of time they had the vehicle.
Vehicle: Ford Freestyle
Category: Service
Service Date: 03/15/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Brian T. on 01/24/2017
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Spoke with Brea. She said she took her vehicle to the business to replace a headlight, she was overcharged and they tried to charge her an extra $30 for the labor. They did not call or let her know when her vehicle was ready. She called them to see if her vehicle was ready and her vehicle had been ready for 3 hours.
Vehicle: Chrysler 200
Category: Service
Service Date: 01/17/2017
Review Created: 01/24/2017
This review was collected via phone interview by Customer Research Inc.
HERB M. on 01/06/2017
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"Break job"
I got an estimate for a front break job a couple of months before I took the car in. The estimate was about $350 so I set aside $400. I found out that they needed to replace the calipers and it would be $750 instead and that the breaks were off and couldn't be put back on. This gave me no reasonable choice but to authorize the extra work. They said that each caliper would cost over $150 each. RockAuto has low end calipers listed for $36 (after core). I was greatly disappointed that the original estimate didn't include calipers. I also feel that the parts markup is too high.
Vehicle: Subaru Legacy
Service Date: 01/04/2017
Review Created: 01/06/2017 07:24 PM
TERESA B. on 12/27/2015
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"Home town mechanics let me down"
Really dissapointed in service, last visit had oil changed and both belts changed, mechanic said belts were ready to break, i guess i would have expected them to notice that prior to breaking. They put the rubber molding cover on wrong and it fell down and drug for a time before noticing it. Also, belt was put on with correct tension so i had to take car back. Very disappointed service, will be finding a new service station. Too bad.
Vehicle: Subaru Legacy
Service Date: 12/17/2015
Review Created: 12/27/2015 04:15 PM
Jeff P., Owner at Gordie's Towing & Repair responded on 12/30/2015

Hi Teresa. Thanks for taking time to discuss this situation with me yesterday. I think we came away with a better understanding  and it gave me a chance to tell you how much we care and to apologize for any miscommunication. Please use the free oil change certificate I'm mailing on your next visit.
I appreciate your business and look forward to regaining your faith in Gordie's!!

Jeff Peterson
Owner
507-452-3559
Sydney O. on 12/14/2015
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Sydney said her overall experience with this business was not good. She took her vehicle to this business and since then, it has been breaking down.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 12/08/2015
Review Created: 12/14/2015
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner at Gordie's Towing & Repair responded on 12/31/2015

I attempted to reach Sydney. I believe the car was here just once. We diagnosed an engine noise as coming from the alternator. No further repair was done, why I don't know. I'd like to speak with her to find what her car is doing and to see if we can help her with the problem.

Jeff Peterson
Owner
507-452-3559
Jeff P., Owner at Gordie's Towing & Repair responded on 01/04/2016

I called her again and left a message offering to help in any way I can.

Jeff Peterson
Owner
507-452-3559
Joy F. on 10/18/2015
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Joy said the business told her if she started having issues with the steering wheel being tight, they would adjust it for her. Shortly after she left, she was having issues with it and when she took it back, they would not fix it for her.
Vehicle: Subaru Legacy
Category: Service
Service Date: 09/29/2015
Review Created: 10/18/2015
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner at Gordie's Towing & Repair responded on 10/27/2015

I have attempted to reach Joy several times to discuss the issue. She has not responded. I suspect the concern was a belt adjustment, which we would have gladly done for her. I think there was a communication breakdown somehow.

Jeff Peterson
Owner
507-452-3559
Darin D. on 06/22/2015
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Darin said his last incident with this business was interesting because they quoted him a certain labor rate, but then increased it by fifty percent when he brought his own parts in. He said he was not happy with them. He would not recommend them to others because of the reasons mentioned.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 06/18/2015
Review Created: 06/22/2015
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner at Gordie's Towing & Repair responded on 06/24/2015

Hi Darin. I can understand your frustration with the upcharge in the labor for you bringing your own parts. We offer an 18000 mile/18 month part AND labor warranty on our work when our parts are installed. The upcharge is to incent our customers to take advantage of that protection. I can tell you we've seen many cases where customer's parts have failed and they are frustrated when they have no warranty on their investment.
We value your business and hope you were at least glad to get your Yukon repaired on a Sunday. (The actual repair date was June 14th) If you have any questions, feel free to call me.

Jeff Peterson
Owner
507-452-3559
PAUL L. on 05/26/2015
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"did not stand behind our truck after putting in a transmission."
Told us to go to the transmission repair man ourselves even though we paid gordies for the repair.
Vehicle: Ford Pickup
Service Date: 05/04/2015
Review Created: 05/26/2015 08:18 PM
Jeff P., Owner at Gordie's Towing & Repair responded on 05/27/2015

Hi Paul. I first have to apologize. I didn't mean to put this issue off or skirt any responsibilty by asking your wife if the truck could be taken to the guy that did the trans rebuild. As you know, we had looked at it twice after you picked it up and could not duplicate the problem you were noticing. My hope was that you'd be better informed by speaking directly with him. I called him shortly after she left and asked him to keep me in the loop about the progress as I am committed to your satisfaction.
I didn't articulate that with your wife during our conversation. Looking back, perhaps I should have taken it over to him and not burdened you with that. I just want to stress that I wasn't washing my hands of the problem and can assure you the rebuilder and Gordie's will get this resolved.
Feel free to contact me anytime if you have a concern. Thanks for your business. Again, my apologies.

Jeff Peterson
Owner
507-452-3559
TREVOR T. on 02/28/2015
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"Did oposite what was asked/explain"
Told them two times now what type of oil I want in there... 5w-40 (used in full synthetic vw) told both times it would be put in my vehicle. Of course when I pick it up 5w-30 is in there. Usually not a big deal except my car is old and burns oil and I need to add oil every once in awhile and need to add some from the oil I already own. Don't tell someone what type of oil you will put in and then not do it, my receipt even says 40 but sticker says 30...
Vehicle: Volkswagen Passat
Service Date: 02/27/2015
Review Created: 02/28/2015 08:44 PM
Jeff P., Owner at Gordie's Towing & Repair responded on 03/04/2015

Hi Trevor. As I said in my email, we would be happy to correct this error at no charge....just give me a call. This was an innocent mistake. Full synthetic Mobil 1 was put in your car, just 5W30 instead of the correct 5W40. I'm sorry about this.
Please give me a call so we can correct this. Thanks.

Jeff Peterson
Owner
507-452-3559
JEREMY S. on 11/25/2014
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"Perhaps a more personal touch?"
Thanks for asking. I felt I wasn't given much attention and quoted an excessive amount for my vehicle repairs at $1200 for 2 new front struts and sway bars?!! Actually, I only need one strut and my sway bars are fine. Real cost of $350+/-..

Keep it honest and a bit more friendly, I'd say. Make sure your techs are online with service and accurate diagnostics.

Make sure EVERYONE walking in the door feels completely taken care of during their time with you.

I know a few people that do that there....Gerry Kapsner and Adrian Lagace.

I've had oil changes and other repairs done by Gordies in the past. No problems there at all.



Again, thanks for asking.
Vehicle: Nissan Murano
Service Date: 11/20/2014
Review Created: 11/25/2014 09:42 AM
Jeff P., Owner at Gordie's Towing & Repair responded on 12/03/2014

Hi Jeremy. I asked our service writer, Bob, about your estimate. Although doing just one strut was discussed as an option, and the $350 number is accurate, his suggestion was to replace both struts since they work together. The sway bar links were quoted because they often won't come off the old struts without cutting them off due to rust issues. Yes, they are ok now but would probably have to be replaced if the struts were replaced. We just wanted to be up front about that.
I'm sorry if that wasn't clearly explained when your vehicle was here. We appreciate your business. Feel free to call me or Bob if you have any questions.

Jeff Peterson
Owner
507-452-3559
EVAN C. ReScore Review on 04/12/2014
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Recommended? Yes
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"Great Owner, Caring Company"
The owner took time to talk with me about the repairs and really helped me understand what was going on. With my initial review i think there was a lack of communication but after talking with the owner I understand the repairs much better and will most likely return to this company. The owner is an extremely caring guy, not just for the reputation of the company, but for the well-being of the customer. This shop is actually a pretty great place!
Vehicle: Audi A6
Service Date: 04/03/2014
Review Created: 04/05/2014 01:32 PM

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"Expensive"
Went in for simply break pads and walked out with much more. I couldn't tell you if all those things actually needed to be replaced (brake pads, arm, calipers and rotors and they wanted to fix more...) but a quick brake pad switch turned into what they wanted to be a $3000 fix. Ill probably try to find somewhere else next time or just go back home to do it. I've heard they take advantage of college kids but i guess you don't believe it until it happens to you. They did the work quickly just at a steep price.
Vehicle: Audi A6
Service Date: 04/03/2014
Review Created: 04/05/2014 01:32 PM
Jeff P., Owner at Gordie's Towing & Repair responded on 04/11/2014

Hi Evan. Thank you for taking my call today so we could discuss your questions and concerns with this repair. It's a line often overused, but your satisfaction is very important to me and I hope you now feel more comfortable with what was needed and why. Thanks again, Evan. I appreciate your business.

Jeff Peterson
Owner
507-452-3559
DALE R. on 03/08/2014
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"Auto Maintenance/repair"
Courteous, worked on requested items only, prompt. However, battery replacement was not completed properly--mounted crooked in holder, brackets for accelerator cable were not replaced where they attached to battery holder and firewall--just left dangling to flop around when driving. Ended up fixing that myself.
Vehicle: Scion xB
Service Date: 02/06/2014
Review Created: 03/08/2014 10:32 AM
BRITTANY M. on 02/21/2014
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"Too spendy"
Way over priced
Vehicle: Nissan Altima
Service Date: 02/19/2014
Review Created: 02/21/2014 12:58 PM
Jenny S. on 11/21/2013
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Jenny said they were friendly, but they were not able to finish replacing a spark plug. They told her it might break if they removed it, but another business removed it fine. She would not recommend them because they did not fix the spark plug and she still had to pay their bill. They did not replace any other spark plugs.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/19/2013
Review Created: 11/21/2013
This review was collected via phone interview by Customer Research Inc.
Jeff P., Owner at Gordie's Towing & Repair responded on 11/23/2013

As you know from your wait while we attempted to remove this spark plug, we gave this an honest effort. It was in a tight spot and we were concerned that if we applied any more pressure the plug may break off or strip the threads in the head. We consulted with you about this concern and you agreed that we not go further with it. I had estimated the cost to be $20 to $60 to replace the plug when you called, saying it just depended on the time it took, saying there was probably a reason the previous shop had done the other 5 but not this one. I felt our charge of $20.95 was reasonable and we discounted our actual time spent on it since we were not successful.
I am glad to hear someone got it out without it breaking. If a refund would help make things right, I'd be glad to do that as we value your business. Just let me know.

Jeff Peterson
Owner
507-452-3559
Shanna H. on 04/20/2018
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Shanna said the staff provided good service, and in a timely manner on her vehicle.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 04/12/2018
Review Created: 04/20/2018
This review was collected via phone interview by Customer Research Inc.
Ashley P. on 04/19/2018
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Ashley said they are really good at timing. Whenever she walks into this business they are very good about getting to her quickly. However, they were not able to repair her vehicle this time. She had to go to another business to have the work done.
Vehicle: Dodge Avenger
Category: Service
Service Date: 03/20/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
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