ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 3 days ago
Floyd S. ReScore Review on 06/27/2014
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great honest service"
They do quality work at a fair price. They stand behind the work they do I would highly recommend them
Vehicle: Buick LaCrosse
Service Date: 06/23/2014
Review Created: 06/25/2014 03:53 PM

Overall Rating 1/5rating 1rating 1rating 1rating 1
"Great honest service"
They do quality work and at a fair price. They stand behind the work they do and I would highly recommend them.
Vehicle: Buick LaCrosse
Service Date: 06/23/2014
Review Created: 06/25/2014 03:53 PM
Jon H. at Able Auto responded on 06/26/2014

Thanks 

Jon H. at Able Auto responded on 07/11/2014

Thanks Floyd see you next time.

Jon H. at Able Auto responded on 07/18/2014

Thanks Floyd 

Cindy D. on 12/19/2013
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Vehicle left the shop 100% worse than when it arrived"
Bad experience won't be back...won't recommend
Vehicle: Jeep Liberty
Service Date: 12/16/2013
Review Created: 12/19/2013 09:37 PM
Holly H. at Able Auto responded on 12/20/2013

Cindy, I am sorry you had a negative experience at Able Auto. Our goal is to have 100% customer satisfaction. We appreciate your business. What can I do for you to make it right?  
 
Sincerely, Jon Howard

Tina P. on 06/12/2015
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Tina said that because the business could not perform the necessary service that she needed, she had the service performed elsewhere. Because of the experience, she will not be as likely to recommend this business to others.
Vehicle: Toyota Highlander
Category: Service
Service Date: 06/04/2015
Review Created: 06/12/2015
This review was collected via phone interview by Customer Research Inc.
Aaron J. on 05/27/2015
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Aaron said after his oil change was performed, he noticed a puddle of oil underneath his vehicle. He then found out that the business did not tighten his oil filter. He would not recommend them to others because of this experience.
Vehicle: Ford Fusion
Category: Service
Service Date: 05/07/2015
Review Created: 05/27/2015
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 06/01/2015

Aaron I am very sorry that we had an issue with the oil change last time, please give us a chance to win your trust back. You can bring your car in for a free oil change and we will show that we do the highest quallity work possible. thanks Jon

Lee S. on 09/20/2014
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Lee said the guys at this business are cool but they forgot to order a part for his vehicle. Then when they did get it in and installed it in his vehicle, it started to squeak. As a result, he had to go back for it to be looked at. He did not like having to go back so much. He would not recommend them due to this experience.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 09/12/2014
Review Created: 09/20/2014
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 09/25/2014

lee sorry about the mishap with your belts, I appreciate your feed back it was my fault you had to come back. I wish you could give us another chance to make your experience with us a better one. Again I'm sorry, thanks Jon Howard 

Tate C. on 09/03/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Tate said the business is great.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 08/12/2016
Review Created: 09/03/2016
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 09/07/2016

Tate Cullen I am very Sorry you did not have a 5 star experance when you visited us is there anything we could have done to make it better?

Jon H. at Able Auto responded on 09/07/2016

If you had a 5 Star oil change service please could you give us a five star review we try very hard to make all customers have a 5 star rating

Eric W. on 05/28/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Eric said he had to take his vehicle back to this business multiple times for the same thing. Every time he picked it up, something else was wrong with it. He went there to get his vehicle fixed, not to have more problems. He would not recommend them to others due to his experience. Their customer service was excellent, but he will never take his vehicle to them again.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 05/07/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 06/01/2015

Eric I am very sorry we have not been able to fix the issues with you car, I would like to reach out to you and let us please make this right with you, please give us a call so we can work this out we really would like to keep you as a customer thanks Jon 

Richard P. ReScore Review on 03/19/2015
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said the personnel apologized to him for the charges and issued a check for the difference. He was very satisfied with the way it was handled.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 03/03/2015
Review Created: 03/13/2015
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Richard said this business quoted him service for an oil change and transmission service between $100 - $150. When the services were done to his vehicle, he ended up paying over $200. After he paid, he searched another business for the same service and saw that they charged $169 which included some extra services. He was a little disappointed in the discrepency of prices. He would recommend this business only if customers would get the estimated costs in writing before they have services performed. Overall, he said this business treated him really well. They were courteous and serviced his vehicle in a timely manner.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 03/03/2015
Review Created: 03/13/2015
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 03/17/2015

Richard I am very sorry to here that you had problems with your visit, I looked over your account and found that i charged you twice for a trans filter kit and would like to give you a refund for the overpayment or a credit let me know what i can do to fix my error. Jon

John M. on 08/06/2014
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
" Thinking"
What one can and can't say, as still being customer of Able Auto is on hold, checking out other Repair Shops. Blessings.
Vehicle: Dodge Pickup
Service Date: 07/22/2014
Review Created: 08/06/2014 10:14 PM
Jon H. at Able Auto responded on 08/15/2014

John What can i do so i dont loose you as a great customer? not sure what happened for you to this our work is not up to par let me know what I can do. thanks..

Travis G. on 12/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Travis said the price ended up being higher than the original quote.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/18/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 01/09/2018

Travis, Thanks for the info please remind me when you come back in on the price difference so i can fix it. thanks Jon

Cristal M. on 10/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Cristal said the business finished in timely fashion, but she wasn't told about having to need to make an appointment.
Vehicle: Chrysler Town & Country
Category: Service
Service Date: 09/28/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 11/09/2017

Hay Cristal, I am glad to here your experience was a good one. on the appointment issue I am sorry there was a problem i try to make everyone visit a great one and very quick if possible, the only time you need an appointment is when you are in a rush and you don't want to wait or when you do a group-on it show that on the group-on at the bottom, again sorry, If i can do anything to make it better next time just let me know

Jon

Bob H. on 10/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Bob said that the business has good service, but it could be better.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 10/09/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Mariano M. on 04/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mariano said this business told him it would take 20 minutes, and it actually took 35 minutes. Everything else was good. He has been going to there a long time.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 04/12/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Kara N. on 03/29/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kara said the service provided by this business was pretty good.
Vehicle: Kia Sedona
Category: Service
Service Date: 03/24/2017
Review Created: 03/29/2017
This review was collected via phone interview by Customer Research Inc.
Rosalee M. on 01/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Rosalee said this business did a good job. There were some minor issues but it was not their fault.
Vehicle: Toyota Camry
Category: Service
Service Date: 01/17/2017
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
David A. on 10/21/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
David said this business messed up on his paperwork and he had to drive back to get it corrected.
Vehicle: Ford Tempo
Category: Service
Service Date: 10/17/2016
Review Created: 10/21/2016
This review was collected via phone interview by Customer Research Inc.
Heli Q. on 10/06/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honest"
Jon is really a great person. He's honest & makes me laugh. Good job!
Vehicle: Toyota Corolla
Service Date: 10/05/2016
Review Created: 10/06/2016 07:08 AM
Elmer A. on 09/29/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Elmer said this business took his vehicle in right away, without an appointment. The work was performed on time and the staff did not mess around.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/26/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Lewis N. on 08/24/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Lewis said he was satisfied. He has to return to have the work done over.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/17/2016
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 08/26/2016

Lewis I am Sorry to here you have to return to redo the work, if you could please call so we can get it all fixed. I was not aware you needed to get the work done over. 

Bill C. on 09/10/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Honored service past warranty"
I was 2 weeks and 2K miles out of warranty on AC comp failure. They honored the parts warranty and split the labor - which I thought was very fair.
Vehicle: Ford Freestyle
Service Date: 09/08/2015
Review Created: 09/10/2015 04:13 PM
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