Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

521 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 3 days ago

Reviews


FS
Floyd S.
Mesa, AZ
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2014
Great honest service
They do quality work at a fair price. They stand behind the work they do I would highly recommend them

Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2014
Great honest service
They do quality work and at a fair price. They stand behind the work they do and I would highly recommend them.
Jon H. from Able Auto responded on 06/26/2014

Thanks 

Jon H. from Able Auto responded on 07/11/2014

Thanks Floyd see you next time.

Jon H. from Able Auto responded on 07/18/2014

Thanks Floyd 


CD
Cindy D.
Mesa, AZ
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2013
Vehicle left the shop 100% worse than when it arrived
Bad experience won't be back...won't recommend
Holly H. from Able Auto responded on 12/20/2013

Cindy, I am sorry you had a negative experience at Able Auto. Our goal is to have 100% customer satisfaction. We appreciate your business. What can I do for you to make it right?  
 
Sincerely, Jon Howard


MJ
Michelle J.
Mesa, AZ
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2018 Category: Service
Michelle said she had purchased an oil change package from this business, which include checking the tires and other things. All she received was an oil change, plus the staff at this business charged her $6 to dispose of the used oil. This is the first place that she has ever been charged for the disposal.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 10/30/2018

Michelle Sorry for the misunderstanding we charge for the disposal and taxes for this, city of mesa still wants us to pay them for the taxes I will look into this to see if there is a better way I can do it. I am very sorry I would like to ask for another chance to make it right with you please call me I will take care of you personaly thanks Jon


TP
Tina P.
Chandler, AZ
Toyota Highlander
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2015 Category: Service
Tina said that because the business could not perform the necessary service that she needed, she had the service performed elsewhere. Because of the experience, she will not be as likely to recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

AJ
Aaron J.
Mesa, AZ
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2015 Category: Service
Aaron said after his oil change was performed, he noticed a puddle of oil underneath his vehicle. He then found out that the business did not tighten his oil filter. He would not recommend them to others because of this experience.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/01/2015

Aaron I am very sorry that we had an issue with the oil change last time, please give us a chance to win your trust back. You can bring your car in for a free oil change and we will show that we do the highest quallity work possible. thanks Jon


LS
Lee S.
Phoenix, AZ
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2014 Category: Service
Lee said the guys at this business are cool but they forgot to order a part for his vehicle. Then when they did get it in and installed it in his vehicle, it started to squeak. As a result, he had to go back for it to be looked at. He did not like having to go back so much. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 09/25/2014

lee sorry about the mishap with your belts, I appreciate your feed back it was my fault you had to come back. I wish you could give us another chance to make your experience with us a better one. Again I'm sorry, thanks Jon Howard 


TC
Tate C.
Mesa, AZ
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2016 Category: Service
Tate said the business is great.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 09/07/2016

Tate Cullen I am very Sorry you did not have a 5 star experance when you visited us is there anything we could have done to make it better?

Jon H. from Able Auto responded on 09/07/2016

If you had a 5 Star oil change service please could you give us a five star review we try very hard to make all customers have a 5 star rating


EW
Eric W.
Gilbert, AZ
Cadillac DeVille
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2015 Category: Service
Eric said he had to take his vehicle back to this business multiple times for the same thing. Every time he picked it up, something else was wrong with it. He went there to get his vehicle fixed, not to have more problems. He would not recommend them to others due to his experience. Their customer service was excellent, but he will never take his vehicle to them again.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/01/2015

Eric I am very sorry we have not been able to fix the issues with you car, I would like to reach out to you and let us please make this right with you, please give us a call so we can work this out we really would like to keep you as a customer thanks Jon 


RP
Richard P.
Arizona
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2015 Category: Service
Richard said the personnel apologized to him for the charges and issued a check for the difference. He was very satisfied with the way it was handled.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/13/2015 Category: Service
Richard said this business quoted him service for an oil change and transmission service between $100 - $150. When the services were done to his vehicle, he ended up paying over $200. After he paid, he searched another business for the same service and saw that they charged $169 which included some extra services. He was a little disappointed in the discrepency of prices. He would recommend this business only if customers would get the estimated costs in writing before they have services performed. Overall, he said this business treated him really well. They were courteous and serviced his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 03/17/2015

Richard I am very sorry to here that you had problems with your visit, I looked over your account and found that i charged you twice for a trans filter kit and would like to give you a refund for the overpayment or a credit let me know what i can do to fix my error. Jon


JM
John M.
San Tan Valley, AZ
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014
Thinking
What one can and can't say, as still being customer of Able Auto is on hold, checking out other Repair Shops. Blessings.
Jon H. from Able Auto responded on 08/15/2014

John What can i do so i dont loose you as a great customer? not sure what happened for you to this our work is not up to par let me know what I can do. thanks..


JC
Jarod C.
Mesa, AZ
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Jarod said he has been going to the business for years and the service is good.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 07/31/2018

Thanks Jarod please let me know what i can do to make your experance a 5 out of 5. thanks jon


EB
Erick B.
Apache Junction, AZ
Nissan Quest
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Erick said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/19/2018

Thanks Erick hope to see you next service and make it a 5 star


RM
Robin M.
Phoenix, AZ
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Robin said the business didn't fix the problem, but it had great customer service.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 04/11/2018

Thanks Robin


TG
Travis G.
Mesa, AZ
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Travis said the price ended up being higher than the original quote.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 01/09/2018

Travis, Thanks for the info please remind me when you come back in on the price difference so i can fix it. thanks Jon


CM
Cristal M.
Mesa, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Cristal said the business finished in timely fashion, but she wasn't told about having to need to make an appointment.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 11/09/2017

Hay Cristal, I am glad to here your experience was a good one. on the appointment issue I am sorry there was a problem i try to make everyone visit a great one and very quick if possible, the only time you need an appointment is when you are in a rush and you don't want to wait or when you do a group-on it show that on the group-on at the bottom, again sorry, If i can do anything to make it better next time just let me know

Jon


BH
Bob H.
Apache Junction, AZ
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Bob said that the business has good service, but it could be better.
This review was collected via phone interview by Customer Research Inc.

MM
Mariano M.
Mesa, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Mariano said this business told him it would take 20 minutes, and it actually took 35 minutes. Everything else was good. He has been going to there a long time.
This review was collected via phone interview by Customer Research Inc.

KN
Kara N.
Gilbert, AZ
Kia Sedona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2017 Category: Service
Kara said the service provided by this business was pretty good.
This review was collected via phone interview by Customer Research Inc.

RM
Rosalee M.
Mesa, AZ
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2017 Category: Service
Rosalee said this business did a good job. There were some minor issues but it was not their fault.
This review was collected via phone interview by Customer Research Inc.

DA
David A.
Mesa, AZ
Ford Tempo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016 Category: Service
David said this business messed up on his paperwork and he had to drive back to get it corrected.
This review was collected via phone interview by Customer Research Inc.

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