ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 6 days ago
Tina P. on 06/12/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Tina said that because the business could not perform the necessary service that she needed, she had the service performed elsewhere. Because of the experience, she will not be as likely to recommend this business to others.
Vehicle: Toyota Highlander
Category: Service
Service Date: 06/04/2015
Review Created: 06/12/2015
This review was collected via phone interview by Customer Research Inc.
Eric W. on 05/28/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Eric said he had to take his vehicle back to this business multiple times for the same thing. Every time he picked it up, something else was wrong with it. He went there to get his vehicle fixed, not to have more problems. He would not recommend them to others due to his experience. Their customer service was excellent, but he will never take his vehicle to them again.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 05/07/2015
Review Created: 05/28/2015
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 06/01/2015

Eric I am very sorry we have not been able to fix the issues with you car, I would like to reach out to you and let us please make this right with you, please give us a call so we can work this out we really would like to keep you as a customer thanks Jon 

Aaron J. on 05/27/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Aaron said after his oil change was performed, he noticed a puddle of oil underneath his vehicle. He then found out that the business did not tighten his oil filter. He would not recommend them to others because of this experience.
Vehicle: Ford Fusion
Category: Service
Service Date: 05/07/2015
Review Created: 05/27/2015
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 06/01/2015

Aaron I am very sorry that we had an issue with the oil change last time, please give us a chance to win your trust back. You can bring your car in for a free oil change and we will show that we do the highest quallity work possible. thanks Jon

Ron D. on 04/06/2015
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very fair and honest!"
Always gives us 100% service! Would not go anywhere else..... Very friendly staff!
Vehicle: Chrysler Town & Country
Service Date: 04/01/2015
Review Created: 04/06/2015 02:14 PM
Lee S. on 09/20/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Lee said the guys at this business are cool but they forgot to order a part for his vehicle. Then when they did get it in and installed it in his vehicle, it started to squeak. As a result, he had to go back for it to be looked at. He did not like having to go back so much. He would not recommend them due to this experience.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 09/12/2014
Review Created: 09/20/2014
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 09/25/2014

lee sorry about the mishap with your belts, I appreciate your feed back it was my fault you had to come back. I wish you could give us another chance to make your experience with us a better one. Again I'm sorry, thanks Jon Howard 

John M. on 08/06/2014
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
" Thinking"
What one can and can't say, as still being customer of Able Auto is on hold, checking out other Repair Shops. Blessings.
Vehicle: Dodge Pickup
Service Date: 07/22/2014
Review Created: 08/06/2014 10:14 PM
Jon H. at Able Auto responded on 08/15/2014

John What can i do so i dont loose you as a great customer? not sure what happened for you to this our work is not up to par let me know what I can do. thanks..

Cindy D. on 12/19/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Vehicle left the shop 100% worse than when it arrived"
Bad experience won't be back...won't recommend
Vehicle: Jeep Liberty
Service Date: 12/16/2013
Review Created: 12/19/2013 09:37 PM
Holly H. at Able Auto responded on 12/20/2013

Cindy, I am sorry you had a negative experience at Able Auto. Our goal is to have 100% customer satisfaction. We appreciate your business. What can I do for you to make it right?  
 
Sincerely, Jon Howard

Raymond D. on 04/17/2018
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Raymond said the business provided the best service possible. The staff were courteous while working on his vehicle.
Vehicle: Honda Civic
Category: Service
Service Date: 04/03/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Gregory C. on 04/17/2018
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Gregory said this business did the best work.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 04/11/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Bert F. on 04/17/2018
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Bert said his experience was very good. He will be going back again soon.
Vehicle: Mazda Tribute
Category: Service
Service Date: 04/16/2018
Review Created: 04/17/2018
This review was collected via phone interview by Customer Research Inc.
Xanadu C. on 04/11/2018
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Xanadu said the business fixed everything.
Vehicle: Nissan Maxima
Category: Service
Service Date: 04/04/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Tetter P. on 04/11/2018
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Tetter said the business provided good experience.
Vehicle: Dodge Durango
Category: Service
Service Date: 03/29/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Sheila S. on 04/10/2018
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"Awesome service "
I replaced my breaks and had a fuel flush completed- I would not go anywhere else to service my vehicle - Thanks John and Jared
Vehicle: Nissan Rogue
Service Date: 04/09/2018
Review Created: 04/10/2018 09:01 PM
Jon H. at Able Auto responded on 04/11/2018

You are very welcome thanks for coming in

Mark M. on 04/10/2018
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Mark said this business provided good work for a good price. Their service was friendly.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/06/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks Mark For leting us help you on your car please let me know if there is anything else we can help you with. Thanks again

Peter B. on 04/04/2018
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Peter said this business is the best. He received good service, and the price was good too.
Vehicle: Nissan Sentra
Category: Service
Service Date: 03/28/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks Peter

Rodger D. on 04/03/2018
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Rodger said he had no issues. He walked in a little bit early for his appointment, and they were still able to get him in right away. He has no reason to complain about anything that happened.
Vehicle: Chevrolet Trax
Category: Service
Service Date: 03/30/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks rodger 

Christine J. on 03/28/2018
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Spoke to Christian. He said the staff were attentive. They were polite, and did their job.
Vehicle: Toyota Prius
Category: Service
Service Date: 03/23/2018
Review Created: 03/28/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks Christine 

Heather W. on 03/28/2018
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Heather said the staff was friendly. They were quick and the facility was very convenient. She was in and out.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 03/22/2018
Review Created: 03/28/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks Heather

Talin W. on 03/22/2018
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Talin said the service was quick and easy.
Vehicle: Honda Pilot
Category: Service
Service Date: 03/19/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks Talin

John S. on 03/21/2018
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John said the employees did a great job and the service is affordable.
Vehicle: Ford F-150
Category: Service
Service Date: 03/19/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
Jon H. at Able Auto responded on 04/11/2018

Thanks John

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