Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

527 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 26 days ago

Reviews


MJ
Michelle J.
Mesa, AZ
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2018 Category: Service
Michelle said she had purchased an oil change package from this business, which include checking the tires and other things. All she received was an oil change, plus the staff at this business charged her $6 to dispose of the used oil. This is the first place that she has ever been charged for the disposal.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 10/30/2018

Michelle Sorry for the misunderstanding we charge for the disposal and taxes for this, city of mesa still wants us to pay them for the taxes I will look into this to see if there is a better way I can do it. I am very sorry I would like to ask for another chance to make it right with you please call me I will take care of you personaly thanks Jon


TP
Tina P.
Chandler, AZ
Toyota Highlander
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2015 Category: Service
Tina said that because the business could not perform the necessary service that she needed, she had the service performed elsewhere. Because of the experience, she will not be as likely to recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
Gilbert, AZ
Cadillac DeVille
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2015 Category: Service
Eric said he had to take his vehicle back to this business multiple times for the same thing. Every time he picked it up, something else was wrong with it. He went there to get his vehicle fixed, not to have more problems. He would not recommend them to others due to his experience. Their customer service was excellent, but he will never take his vehicle to them again.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/01/2015

Eric I am very sorry we have not been able to fix the issues with you car, I would like to reach out to you and let us please make this right with you, please give us a call so we can work this out we really would like to keep you as a customer thanks Jon 


AJ
Aaron J.
Mesa, AZ
Ford Fusion
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2015 Category: Service
Aaron said after his oil change was performed, he noticed a puddle of oil underneath his vehicle. He then found out that the business did not tighten his oil filter. He would not recommend them to others because of this experience.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/01/2015

Aaron I am very sorry that we had an issue with the oil change last time, please give us a chance to win your trust back. You can bring your car in for a free oil change and we will show that we do the highest quallity work possible. thanks Jon


RD
Ron D.
Gilbert, AZ
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2015
Very fair and honest!
Always gives us 100% service! Would not go anywhere else..... Very friendly staff!

LS
Lee S.
Phoenix, AZ
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2014 Category: Service
Lee said the guys at this business are cool but they forgot to order a part for his vehicle. Then when they did get it in and installed it in his vehicle, it started to squeak. As a result, he had to go back for it to be looked at. He did not like having to go back so much. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 09/25/2014

lee sorry about the mishap with your belts, I appreciate your feed back it was my fault you had to come back. I wish you could give us another chance to make your experience with us a better one. Again I'm sorry, thanks Jon Howard 


JM
John M.
San Tan Valley, AZ
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014
Thinking
What one can and can't say, as still being customer of Able Auto is on hold, checking out other Repair Shops. Blessings.
Jon H. from Able Auto responded on 08/15/2014

John What can i do so i dont loose you as a great customer? not sure what happened for you to this our work is not up to par let me know what I can do. thanks..


CD
Cindy D.
Mesa, AZ
Jeep Liberty
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2013
Vehicle left the shop 100% worse than when it arrived
Bad experience won't be back...won't recommend
Holly H. from Able Auto responded on 12/20/2013

Cindy, I am sorry you had a negative experience at Able Auto. Our goal is to have 100% customer satisfaction. We appreciate your business. What can I do for you to make it right?  
 
Sincerely, Jon Howard


MR
Misty R.
Mesa, AZ
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Misty said she has no issue with them. She also said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BM
Blanca M.
Mesa, AZ
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Blanca said they are friendly and do the service on time.
This review was collected via phone interview by Customer Research Inc.

TA
Tom A.
Gilbert, AZ
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Tom said he was in and out quickly
This review was collected via phone interview by Customer Research Inc.

JS
Jaron S.
Mesa, AZ
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Jaron said the staff was friendly, the service was quick and the work was decently priced.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Mesa, AZ
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
David said this business gave him fast service.
This review was collected via phone interview by Customer Research Inc.

AV
Arthur V.
Mesa, AZ
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
great customer service and great quality work.
I would and do refer this facility to anyone who wants a service person who is honest, trustworthy, values his customers, does excellent work, and the cost of service is very reasonable. I am so happy I found this location.
Jon H. from Able Auto responded on 11/19/2018

Thanks Arthur have a great thanksiving


GG
Gerry G.
Mesa, AZ
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Service
Service is great.
Jon H. from Able Auto responded on 11/13/2018

Thanks Gerry


TS
Tammy S.
Gilbert, AZ
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Tammy said John was awesome, and this business has a great guy working for it.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 11/02/2018

Thanks Tammy hope to see you on your next visit thank again Jon


RT
Robert T.
Roosevelt, AZ
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Robert said the customer service was very professional.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 10/30/2018

Thanks Robert 


JS
Jarod S.
Gilbert, AZ
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Jarod said the owner is very personable and does not try to bamboozle his customers.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 10/25/2018

Thanks Jarod we try very hard 


MB
Michael B.
Mesa, AZ
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Michael said the business was really friendly and got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 10/25/2018

Thanks mike hope all is good


DS
Daniel S.
Mesa, AZ
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Daniel said the service was good and the work was completed the same day. He stated he knows the staff and the pricing is honest.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 10/24/2018

Thanks daniel 


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