Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

508 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 28 days ago

Reviews


TP
Tina P.
Chandler, AZ
Toyota Highlander
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/12/2015 Category: Service
Tina said that because the business could not perform the necessary service that she needed, she had the service performed elsewhere. Because of the experience, she will not be as likely to recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

EW
Eric W.
Gilbert, AZ
Cadillac DeVille
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/28/2015 Category: Service
Eric said he had to take his vehicle back to this business multiple times for the same thing. Every time he picked it up, something else was wrong with it. He went there to get his vehicle fixed, not to have more problems. He would not recommend them to others due to his experience. Their customer service was excellent, but he will never take his vehicle to them again.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/01/2015

Eric I am very sorry we have not been able to fix the issues with you car, I would like to reach out to you and let us please make this right with you, please give us a call so we can work this out we really would like to keep you as a customer thanks Jon 


AJ
Aaron J.
Mesa, AZ
Ford Fusion
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2015 Category: Service
Aaron said after his oil change was performed, he noticed a puddle of oil underneath his vehicle. He then found out that the business did not tighten his oil filter. He would not recommend them to others because of this experience.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/01/2015

Aaron I am very sorry that we had an issue with the oil change last time, please give us a chance to win your trust back. You can bring your car in for a free oil change and we will show that we do the highest quallity work possible. thanks Jon


RD
Ron D.
Gilbert, AZ
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2015
Very fair and honest!
Always gives us 100% service! Would not go anywhere else..... Very friendly staff!

LS
Lee S.
Phoenix, AZ
Nissan Pathfinder
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/20/2014 Category: Service
Lee said the guys at this business are cool but they forgot to order a part for his vehicle. Then when they did get it in and installed it in his vehicle, it started to squeak. As a result, he had to go back for it to be looked at. He did not like having to go back so much. He would not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 09/25/2014

lee sorry about the mishap with your belts, I appreciate your feed back it was my fault you had to come back. I wish you could give us another chance to make your experience with us a better one. Again I'm sorry, thanks Jon Howard 


JM
John M.
San Tan Valley, AZ
Dodge Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014
Thinking
What one can and can't say, as still being customer of Able Auto is on hold, checking out other Repair Shops. Blessings.
Jon H. from Able Auto responded on 08/15/2014

John What can i do so i dont loose you as a great customer? not sure what happened for you to this our work is not up to par let me know what I can do. thanks..


CD
Cindy D.
Mesa, AZ
Jeep Liberty
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/19/2013
Vehicle left the shop 100% worse than when it arrived
Bad experience won't be back...won't recommend
Holly H. from Able Auto responded on 12/20/2013

Cindy, I am sorry you had a negative experience at Able Auto. Our goal is to have 100% customer satisfaction. We appreciate your business. What can I do for you to make it right?  
 
Sincerely, Jon Howard


HH
Harold H.
Goodyear, AZ
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Harold said service was good at this facility. They were friendly. He had no problems with them.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 08/27/2018

Thanks Harold 


JR
Joel R.
Mesa, AZ
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Joel said the business provided a fair price for the service provided.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 08/16/2018

Thanks Joel


CB
Cheryl B.
Mesa, AZ
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
I always have fantastic service !!!!
I have never been disappointed with the service I get there. Everyone is always friendly and they do great work on my car. They even worked on my cousins car while she was visiting from Tennessee. A big Thank You to Able Auto.
Jon H. from Able Auto responded on 08/08/2018

thanks Cheryl hope to keep it up let me know what i can do for you


DA
Danny A.
Roswell, NM
Chevrolet Silverado 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Danny said they got him in and out as quick as he wanted.
This review was collected via phone interview by Customer Research Inc.

RH
Richard H.
Mesa, AZ
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Richard said the business provided good service at great prices.
This review was collected via phone interview by Customer Research Inc.

JC
Jarod C.
Mesa, AZ
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Jarod said he has been going to the business for years and the service is good.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 07/31/2018

Thanks Jarod please let me know what i can do to make your experance a 5 out of 5. thanks jon


Verified Customer
Mesa, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
Amazing
Great service and very professional
Jon H. from Able Auto responded on 07/31/2018

Thanks for your business 


KH
Kenneth H.
Mesa, AZ
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Kenneth said it's a great business, and he enjoys it.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 07/24/2018

Thanks Kenneth hope to take care of all your car or truck need the same way. thanks again 


MF
Mike F.
Chandler, AZ
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Mike said this business did everything they could with the tools they had. They did not solve his original problem but they eliminated everything else. He liked the service and he trusted them. The mechanic was thorough, up front, and told him the truth. He will use them again.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 07/23/2018

Thanks Mike Faltys, hope all is well thanks for allowing us to work on your truck please stop by to let us know how it running thanks


CB
Cheryl B.
Mesa, AZ
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
The way they treat their customers
I am making a trip across the country. The staff at Able Auto did the work on my car and checked it over carefully to make sure all was fine. I was very satisfied and happy with the work that was done. Thank you so much.
Jon H. from Able Auto responded on 07/05/2018

Thanks for the good word, Glad you made it home. 


CN
Chad N.
Mesa, AZ
Dodge Journey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Chad said this business provided fast friendly service.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/25/2018

Thanks chad, good luck on you new adventure.....


RZ
Rime Z.
Mesa, AZ
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Rime said she would and does recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/25/2018

Thanks Rime 


DB
Denton B.
Chandler, AZ
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Denton said the staff was great, and communicated well. They were honest, and true to their word. The prices are reasonable, but moreover going to this business was one of the best experiences he's ever had .
This review was collected via phone interview by Customer Research Inc.
Jon H. from Able Auto responded on 06/22/2018

Thanks Denton, Keep in mind you need anything else let me know thanks.


Displaying Review 1 - 20 of 508 in total