Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

505 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
94% Would Recommend
Latest Review 3 days ago

Reviews


Verified Customer
Seattle, WA
Alfa Romeo Spider
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Sales
Above and beyond!
Day after buying car, it wouldn’t start. Initial thought was that I was stuck with a lemon. Rich’s came and picked up car and fixed the problem (bad fuel pump) at NO CHARGE! Definitely a customer for life!

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2019 Category: Sales
Not great so far
I bought a car, that night brought it home and won’t start at all. Replaced so many parts and still no good. So my experience is horrible
Richard S. from Rich's Car Corner responded on 07/24/2019

Simple fix, car now runs great, no charge, sorry for the inconvience.


LG
LARRY G.
Seattle, WA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Sales
dodge magnam 2005
I love the car runs great.I dont mind sitting in traffic now radio great.Thanks for all your help glen,larry

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/23/2019 Category: Sales
nice car
I love the car but i think you charged me 1000 dollars to much.price was 3999 on web site, payed 4999 then ten minutes after i told the sales man price changed on web site funny how that works. larry
Richard S. from Rich's Car Corner responded on 01/28/2019

please re score so we can make this right for you!

Thank you 
Rich


AL
ADRIENNE L.
Marysville, WA
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2016 Category: Sales
I appreciate it...
I appreciate the help very much for helping with the repairs of my car. I would still recommend this business to any of my friends or family, because of it being a great car lot.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/01/2016 Category: Sales
Eh...
1998 Audi was listed at a unreasonable price. The car lot has great employees, however, the car that was purchased didn't even make it home the first night. The dealership took it back and replaced a part at no cost, but didn't check to see if there was something else wrong? I've had the car for about a month and and now need to pay 4,500 to fix the car, keep in mind that was the listed price. I don't think it's fair to sell a car over 15 years old essentially costing me 9 grand. It's not worth 9 grand, and I will be reselling and purchasing a new vehicle elsewhere.

I don't want my bad review to ruin anyone else's experience. It's a great place, just be really careful.
Richard S. from Rich's Car Corner responded on 03/06/2016

Hi Adrienne

Rich here, I am sorry for your problems with your car, I did talk to you at the time of purchase and told you to contact us if something that was expensive needed to be done.

We can easily save you at least 60% over retail, somehow I got this review after you had already gave the garage the ok to do the work.

I gave a $1000.00 check to help out and your Grandfather got the bill reduced another 500.00.

PLEASE contact us first next time, again I am sorry.


JD
JENNIFER D.
Seattle, WA
Mitsubishi Endeavor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2015 Category: Sales
The people and how much they really care about their customers!
Re-score most definitely!!! I should have called Rich's car company before I did my original survey because when they got my survey they immediately called me to help. I was surprised and so relieved. They took my car in and had everything fixed on it that made me concerned. They also paid for the majority of the cost. I really feel like, with me being an emotional pregnant woman at the moment I didn't score them correctly to begin with. The people are great! They really go out of their way to help in any way! I would recommend this place to anyone. My husband will be purchasing his car there this summer. Thank you for my amazingly beautiful car. You guys have all blessed me. May God bless you all as well.

Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2015 Category: Sales
Sean was really nice to us. However, they lied about the condition of the car to us.
We bought a used car from then and the same day we bought it we had to drop it off at a mechanic. Service engine light came on and our car made horrible noises. The mechanic found they had reset the computer for Cat converters. Two out of the 3 needed to be replaced ($1700) as well as timing belt ($200). We don't have the money to fix it so basically we are careless until we save enough. Having a 4 yr old and new born on the way, this makes life very difficult to get around. When I took the car to have the emissions tested the person working there recommended not to have it tested because it was somehow waived last time and if it didn't pass then that would be more money ($150) to get fixed. Now I know when you buy a car "as is" there could always be problems. However, they had their mechanic look over the car and fix a noise the engine was making (which now is back) and have us a thumps up that everything was good to go.
Richard S. from Rich's Car Corner responded on 01/31/2015

Please rescore Jennifer, I am sorry this happen, we did not turn off the check engine light, we purchased from a new car dealer trade in. Either the customer turned off the check engine, the wholesaler, or dealership could have done this. I paid top dollar for this vehicle not knowing this expensive repair was needed.

We replaced both cat converters and O2 sensors, retail value around 1900.00. Rich's Car Corner covered all but 500.00 of it.

Again I am sorry for your inconvience.


MW
Mackie W.
Tacoma, WA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/20/2014
Update
Mr. Rich went out of his was after this incident occurred to follow up on this situation and was very good about getting back to us about the outcome. He went out of him way to right the situation and was very kind and genuinely concerned.

Overall Rating 1/5rating 1rating 1rating 1rating 1
05/20/2014
Purchasing a car
THIS PLACE IS TERRIBLE! Frank Northup is rude and disrespectful. He discredited all knowledge either of us had about cars (my boyfriend and I - he has done TONS of work on different cars), and the price listed online did not match the one posted on the car. He was acting superior because he was a so called mechanic. The questions that we asked were reasonable for anyone to ask when buying a car. He automatically became defensive - we asked about the loose wire in the car and the unconnected vacuum hose under the hood. The guy said that he spent 4 years in school to become a mechanic and then wasn't able to answer the questions we had about the car. We noticed that there was a loose wire inside the car coming out of the floor and noticed that there was a vacuum hose under the hood that was connected into the transmission, but was flying freely not connected to anything else. He did not give us the time of day during our visit. He did not seem concerned that we were there to buy a car. We were made to wait multiple time throughout our visit and were not once asked if we were doing okay. We also noticed that after a short distance driving during the test drive that there was the smell of gas and when the hood was opened, it was stronger. They said that the car was running fine. DO NOT buy a car from here. DO NOT have Frank be your salesman.
Richard S. from Rich's Car Corner responded on 05/20/2014

I am sorry that the communication with Frank went so poorly. I will talk to Frank about this, making sure if he cannot answer customers questions that he refers then to our mechanics. I have four full time mechanics and have someone on site seven days a week.

If you care to read some of our other comments you will see we try not to pressure people and give them space to look. Sometimes this is misinterpreted as not being helpful.

At anytime, I have only three saleman on duty and we sell about 125 cars per month. I do this to keep overhead down and let my customers look in peace.

I do apologize we can do a better job communicating without sounding rude or condensending.

Please tell me which car smelled of gas so I can put a work order to get fixed.

The price on the window is our asking price, the price on the internet is the sale price, I am sorry that was not explained to you.

Please let me know what I can do (Rich) to make this right. My cell number is 206-261-5324 call me anytime seven days a week.

Rich Sargent
Owner of Rich's Car Corner


SC
Siu Fung C.
Mount Vernon, WA
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/12/2014
My mazda 6 shuts down suddenly while driving
They helped me fixed the major problem now
thanks

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2014
My mazda 6 shuts down suddenly while driving
I bought a mazda 6 here, I thought it was a great deal but it shuts down suddenly while driving!!! It's not only one time, it happens few times a day. I feel so sad for it..
Richard S. from Rich's Car Corner responded on 04/13/2014

Hi Rich here
Sorry for problems you are having.

Call me on my personal cell 206-2612-5324 we can help

Richard S. from Rich's Car Corner responded on 04/14/2014

Sorry phone is 206-261-5324


RO
REESE O.
Everett, WA
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Sales
Quick Easy Service
.

FS
Francisco S.
Federal Way, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Great Experience
I had a great experience working with Ron Oak. He was very patient, he let me check out the cars I wanted. He kindly responded to all my questions and he was very patient.

DS
DOUGLAS S.
Birch Bay, WA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Sales
Honest
Very nice to deal with. No dragging out the process of buying a car. Honesty.

SF
SARA F.
Marysville, WA
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Sales
Good experience
We came to Rich's because they had several cars that we wanted to look at. I went online and was preapproved for financing. Danny was very helpful. We test drove a few cars and chose an older Neon with really low miles. With any used car, there are always issues. We found one with the instrument panel and it needs new tires, but seems to run well.

LT
LEONARD T.
Everett, WA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2019 Category: Sales
Buying car
I liked the car i tried and salesman was great

AR
Aidan R.
Seattle, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2019
Honest and trustworthy
Ron Oak is the man! He was patient with me as I test drove several vehicles. He was knowledgeable and able to answer all of my questions. I didn’t have enough money to make the deal I wanted today and he was able to trust me to pay him he next day, hassle free. Ron made sure I drove off the lot with the car I wanted gimmick free. If you want to buy a car without dealing with the typical sleazy salesman then this is the place to go. I wish I came here first before checking other dealerships and I would advise this to anyone else car shopping.

JM
Jamal M.
Everett, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Quick and Easy Service
I showed up looking for a used, but reliable vehicle with little time to spare. Ron Oak helped me test out a few vehicles, and helped make the price a bit more reasonable when I found one that would work for me. Low pressure sales environment. I'd recommend stopping by and browsing their inventory.

AL
Anthony L.
Seattle, WA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019
Perfect place I come here again
This is a good car lot I will come again nice place I have been to a lot of car lot by far this one is top Ron Oak help me

TD
TAYLOR D.
Seattle, WA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Sales
Quick and Easy
Dan was very accommodating during our visit and professional when dealing with my certain credit issues. I drove away in a new vehicle that day. As somebody who has frequented a few shady dealerships I highly recommend Rich's Car Corner. They offer a big selection as well!

JH
Jeffrey H.
Bellingham, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2019
Embarrassing
The only word I can use to describe this dealer is disgraceful. The first car I looked at was rusted all over on the interior. It was extremely dirty, and many things were broken on it. There was a check engine light on which ended up being a transmission code. I declined the car and looked at a different one. After test driving the car I really liked and made a deal. They were not willing to budge on their price in the slightest. I ended up buying the car and taking it home. Once I took it to a mechanic I regretting everything. The car had a cracked intake manifold which was cracked at least 3 times, it NEEDED new spark plugs, and many more issues. I ended up having to put 1500 dollars of repairs into it with well over 1000 more needed. Due to the amount of money I spent I could not pay my first car payment. I tried to ask this dealership for enough to cover it because I was lied to about it being checked out and nothing being wrong. The told me they couldn't give me a cent. They are completely immoral and quite frankly an embarrassment. Never ever even think about going here. Each staff member there should be embarrassed to work at such an awful place. Car buyers be ware.

MM
Marlene M.
Lynnwood, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2019
TOUGH LUCK!
Ron was our Sales person. Run don't walk away leaked everywhere when we took it through a car wash, one of the seat belts was broke, the sensor on the sliding doors was broke, the taillight cover fell off. Within a week it stopped dead on a busy road. We had to have it towed to a shop and pay $300 to get cam sensors fixed. Engine light turns on every other day. Noise from tail pipe. Took it in to find out all of the pipes under the van are a rusted mess. Nothing can be soldered. Over $1500 to replace them. Called Shop and asked for Rich. I was told he was not available. Found out I was talking to Ron. He preceded to give me double talk and basically said "TOUGH LUCK!!!! That is what you get when you buy a used car". I would never trust them!!!! He told me they buy them, look under the hood and that is it... If you buy them that is your problem.

JC
james c.
Everett, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019
Good experience
No haggling, no pressure, price is the price you get, no extra pressure for extended warranty. Picked up an Odyssey for well under KBB or Edmunds with very low mileage. Nice that they provide Carfax for free on-line - really helps with the research.

MM
MARJORIE M.
Port Orchard, WA
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Sales
Super people. I love my new car.
Financing was set before I got there. I wasn't real happy with the car I had come to see from very far out of town. I looked around the huge selection and found the car I bought. The easiest time I have ever had buying a car. Thank you guys so much!

TF
TODD F.
Port Orchard, WA
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Sales
Awesome experience
I found Rich's through Autotrader.com and contacted them via email about a vehicle. Danny promptly got back to me and answered all my questions about the vehicle. A few hours later I was at the dealership where Danny ensured I had a very enjoyable, low-pressure car buying experience. Easily the most comfortable car purchase I've ever made.