Big Boys Auto Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

255 Reviews

100% Would Recommend
Latest Review over 2 years ago

Mitch S. on 08/17/2015
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Mitch said the business diagnosed his vehicle for something that still did not fix the problem. They replaced a couple of sensors without his permission. The problem was not corrected.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 07/14/2015
Review Created: 08/17/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 08/20/2015

Mitch,

We at Big Boys Auto Center strive to perform every job to the upmost in perfection.  We apologize for any problems you may have had with our service department.

In regards to replacing parts without permission, it is not our company's policy to replace items on a vehicle without the express permission of the vehicle's owner. The service performed on your vehicle was done exactly as you requested and agreed upon.
 
We are sorry that your experience was less than satisfactory and hope that you may visit us again in the future.

JOE DYSON
CO-OWNER
252-830-2222
Virginia D. on 03/03/2015
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Virginia said she goes to this business all the time and they are usually good. She had taken her vehicle in at 12:15 pm and they did not finish it until 3:30 pm. This was the first time they were slow.
Vehicle: Ford Taurus
Category: Service
Service Date: 02/17/2015
Review Created: 03/03/2015
This review was collected via phone interview by Customer Research Inc.
Scott T. on 10/02/2014
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Scott said he is not unhappy with the business but they had his vehicle for almost four months. He was told that they had problems programming the computer.
Vehicle: Ford Focus
Category: Service
Service Date: 09/30/2014
Review Created: 10/02/2014
This review was collected via phone interview by Customer Research Inc.
Matt A. on 01/20/2016
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Matt said the service was good at this business but they failed to let him know when his vehicle was finished.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/19/2016
Review Created: 01/20/2016
This review was collected via phone interview by Customer Research Inc.
Michael M. on 01/08/2016
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Michael said this business gives good service for a good price and they are nice.
Vehicle: Mazda 626
Category: Service
Service Date: 01/06/2016
Review Created: 01/08/2016
This review was collected via phone interview by Customer Research Inc.
Davis S. on 12/16/2015
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Davis said this business was expensive and every time he was told the vehicle was going to be ready it never was. It actually took them 4 days to fix the vehicle when it only should have taken 1 day.
Vehicle: Dodge Neon
Category: Service
Service Date: 11/30/2015
Review Created: 12/16/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 12/22/2015

Mr. Sego,

We thank you for choosing Big Boys Auto Center for your vehicle's needs.  We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
THOMAS H. on 10/26/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Experience Mechanics with INTEGRITY."
Big Boys are the only ones I TRUST to work on my 3 cars. They know what they're doing & offer a fair price.
Vehicle: Isuzu Trooper
Service Date: 10/22/2015
Review Created: 10/26/2015 05:51 PM
Joe D., CO-OWNER at Big Boys Auto Center responded on 11/09/2015

Thomas,

Thank you for choosing Big Boys Auto Center for your vehicle's needs. We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
ELLA K. on 07/13/2015
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"service"
great service and reasonable rates! Very nice
Vehicle: Ford Escort
Service Date: 06/16/2015
Review Created: 07/13/2015 09:36 PM
Joe D., CO-OWNER at Big Boys Auto Center responded on 07/14/2015

Ella,

Thank you for choosing Big Boys Auto Center for your vehicle's needs.

We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
Frank W. on 05/14/2015
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Frank said this business was okay.
Vehicle: Suzuki Forenza
Category: Service
Service Date: 05/11/2015
Review Created: 05/14/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 06/09/2015

Frank,

Thank you for allowing Big Boys Auto Center to help you with all of your automotive needs. We greatly appreciate it.

We strive for all of our customers leaving our facility 100% satisfied.  Please let us know what we may do to make your experience with us better.

We look forward to seeing you again soon. 

JOE DYSON
CO-OWNER
252-830-2222
Joe H. on 03/23/2015
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Joe said they have always been good to him, but disappointed at the turn around time this time. He understands they were short handed and had lots of business.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 03/07/2015
Review Created: 03/23/2015
This review was collected via phone interview by Customer Research Inc.
Angelica J. on 03/18/2015
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Angelica said her vehicle was at the business for four days before they worked on it.
Vehicle: Kia Sedona
Category: Service
Service Date: 03/11/2015
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
Richard G. on 02/11/2015
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Richard said he was satisfied but thought the business could have done a more thorough investigation of the problem.
Vehicle: Buick LeSabre
Category: Service
Service Date: 02/06/2015
Review Created: 02/11/2015
This review was collected via phone interview by Customer Research Inc.
Alvin S. on 01/16/2015
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Alvin said this is his first experience with the business. So far he has had a good experience. He is still driving the vehicle. So far so good.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/06/2015
Review Created: 01/16/2015
This review was collected via phone interview by Customer Research Inc.
TOM K. on 10/28/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Big Boys, No complaints."
I have had many things done to several vehicles including personal and company owned ones. They are friendly and seem to want to work with you. They keep you informed every step of the way.
Vehicle: Dodge Grand Caravan
Service Date: 10/28/2014
Review Created: 10/28/2014 11:55 PM
Jimmy R. on 08/16/2014
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Jimmy said everyone was very professional and he likes the service they provide. The check engine light came on in the vehicle today and it will have to be returned to have the issue resolved.
Vehicle: Suzuki Grand Vitara
Category: Service
Service Date: 08/13/2014
Review Created: 08/16/2014
This review was collected via phone interview by Customer Research Inc.
John G. on 08/15/2014
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John said after the axle was changed on the vehicle, the oil spray was not washed or cleaned off.
Vehicle: Ford Econoline
Category: Service
Service Date: 08/13/2014
Review Created: 08/15/2014
This review was collected via phone interview by Customer Research Inc.
HAYWOOD D. on 08/04/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"CUSTOMER SERVICE"
GREAT JOB!
Vehicle: Ford Explorer Sport Trac
Service Date: 07/30/2014
Review Created: 08/04/2014 04:46 PM
Adam P. on 06/10/2014
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Adam said they took a little longer than they told him they would for the inspection.
Vehicle: Ford Ranger
Category: Service
Service Date: 06/09/2014
Review Created: 06/10/2014
This review was collected via phone interview by Customer Research Inc.
Shaena R. on 06/10/2014
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Shaena said this business is pretty good. She likes the prices and the service.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 06/06/2014
Review Created: 06/10/2014
This review was collected via phone interview by Customer Research Inc.
Tiffany G. on 06/04/2014
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tiffany said she was told her water pump was going to cost $230 and when she got it done it cost $235.
Vehicle: Dodge Durango
Category: Service
Service Date: 05/14/2014
Review Created: 06/04/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 255 in total