Big Boys Auto Center


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

255 Reviews

100% Would Recommend
Latest Review over 2 years ago

Mitch S. on 08/17/2015
Recommended badge inactive Recommended
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Mitch said the business diagnosed his vehicle for something that still did not fix the problem. They replaced a couple of sensors without his permission. The problem was not corrected.
Vehicle: Cadillac DeVille
Category: Service
Service Date: 07/14/2015
Review Created: 08/17/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 08/20/2015

Mitch,

We at Big Boys Auto Center strive to perform every job to the upmost in perfection.  We apologize for any problems you may have had with our service department.

In regards to replacing parts without permission, it is not our company's policy to replace items on a vehicle without the express permission of the vehicle's owner. The service performed on your vehicle was done exactly as you requested and agreed upon.
 
We are sorry that your experience was less than satisfactory and hope that you may visit us again in the future.

JOE DYSON
CO-OWNER
252-830-2222
KIM C. on 01/21/2016
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"Friendly & excellent service!"
Love my new tires. Joe you did a great job picking them out for me!
Vehicle: Chevrolet Suburban
Service Date: 01/16/2016
Review Created: 01/21/2016 03:32 PM
Eugene H. on 01/20/2016
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Eugene said the business did a good job and he appreciates their service.
Vehicle: Nissan Maxima
Category: Service
Service Date: 01/02/2016
Review Created: 01/20/2016
This review was collected via phone interview by Customer Research Inc.
Matt A. on 01/20/2016
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Matt said the service was good at this business but they failed to let him know when his vehicle was finished.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 01/19/2016
Review Created: 01/20/2016
This review was collected via phone interview by Customer Research Inc.
TOM C. on 01/19/2016
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"car oil change"
the guys at BIG BOYS always do a great job and are very friendly
Vehicle: Ford Taurus
Service Date: 01/16/2016
Review Created: 01/19/2016 10:24 AM
Paula N. on 01/19/2016
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Paula said did well and they went above and beyond for her.
Vehicle: Oldsmobile Silhouette
Category: Service
Service Date: 12/23/2015
Review Created: 01/19/2016
This review was collected via phone interview by Customer Research Inc.
Darrell E. on 01/15/2016
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Darrell said the business was great and he liked them. They are an excellent business and he is glad they are in the neighborhood.
Vehicle: Honda Pilot
Category: Service
Service Date: 12/28/2015
Review Created: 01/15/2016
This review was collected via phone interview by Customer Research Inc.
Fiathe S. on 01/14/2016
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Faithe said this business provided her vehicle with quick and affordable service. They were very nice.
Vehicle: Dodge Avenger
Category: Service
Service Date: 01/04/2016
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
KIM C. on 01/09/2016
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"The Staff...Joe always responds to our messages and fits us in right away!"
Great service, great staff!
Vehicle: Ford Pickup
Service Date: 01/08/2016
Review Created: 01/09/2016 10:48 AM
Michael M. on 01/08/2016
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Michael said this business gives good service for a good price and they are nice.
Vehicle: Mazda 626
Category: Service
Service Date: 01/06/2016
Review Created: 01/08/2016
This review was collected via phone interview by Customer Research Inc.
Angela S. on 01/04/2016
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Spoke with Russell. He said Tommy and Joe have always taken good care of his families' vehicles. They do fine work and he hopes they have a great year.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 12/31/2015
Review Created: 01/04/2016
This review was collected via phone interview by Customer Research Inc.
Christopher V. on 01/02/2016
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Christopher said this business doesn't take too long to get the job doe.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 12/31/2015
Review Created: 01/02/2016
This review was collected via phone interview by Customer Research Inc.
Delois D. on 12/25/2015
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Delois said this business is nice and did what she asked of them. Tommy is a very nice person. She will be a returning customer.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 12/10/2015
Review Created: 12/25/2015
This review was collected via phone interview by Customer Research Inc.
Pauline G. on 12/24/2015
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Pauline said the service provided by this business was great.
Vehicle: GMC Envoy
Category: Service
Service Date: 12/14/2015
Review Created: 12/24/2015
This review was collected via phone interview by Customer Research Inc.
Terry B. on 12/24/2015
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Terry said he received good service at this business.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/10/2015
Review Created: 12/24/2015
This review was collected via phone interview by Customer Research Inc.
Joseph D. on 12/21/2015
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Joseph said the owner of this business is very kind.
Vehicle: Infiniti QX56
Category: Service
Service Date: 12/17/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 12/23/2015

Joseph,

We thank you for choosing Big Boys Auto Center for your vehicle's needs. We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
Stanley H. on 12/21/2015
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Stanley said everything went fine with this business. The service was quick and he got his vehicle back the same day.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 12/15/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Jamie P. on 12/18/2015
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Jamie said he was completely satisfied with his overall experience because they are his friends and they do a good job.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/12/2015
Review Created: 12/18/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 12/22/2015

Jamie,

We thank you for choosing Big Boys Auto Center for your vehicle's needs. We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
Davis S. on 12/16/2015
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Davis said this business was expensive and every time he was told the vehicle was going to be ready it never was. It actually took them 4 days to fix the vehicle when it only should have taken 1 day.
Vehicle: Dodge Neon
Category: Service
Service Date: 11/30/2015
Review Created: 12/16/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 12/22/2015

Mr. Sego,

We thank you for choosing Big Boys Auto Center for your vehicle's needs.  We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
Debra N. on 12/01/2015
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Spoke with Floyd. He said he was happy with the service provided by this business.
Vehicle: Ford F-150
Category: Service
Service Date: 11/30/2015
Review Created: 12/01/2015
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER at Big Boys Auto Center responded on 12/04/2015

Debra and Floyd,

Thank you for choosing Big Boys Auto Center for your vehicle's needs.  We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222
Displaying Review 1 - 20 of 255 in total