Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

256 Reviews

100% Would Recommend
Latest Review about 1 month ago

Reviews


MS
Mitch S.
Washington, NC
Cadillac DeVille
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2015 Category: Service
Mitch said the business diagnosed his vehicle for something that still did not fix the problem. They replaced a couple of sensors without his permission. The problem was not corrected.
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER from Big Boys Auto Center responded on 08/20/2015

Mitch,

We at Big Boys Auto Center strive to perform every job to the upmost in perfection.  We apologize for any problems you may have had with our service department.

In regards to replacing parts without permission, it is not our company's policy to replace items on a vehicle without the express permission of the vehicle's owner. The service performed on your vehicle was done exactly as you requested and agreed upon.
 
We are sorry that your experience was less than satisfactory and hope that you may visit us again in the future.

JOE DYSON
CO-OWNER
252-830-2222

AM
Anthony M.
Fremont, NC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Very friendly and reasonably affordable.
Our sons attends ECU in Greenville and on his way to his girlfriends house in Washington on the night of July 4th his car broke down in Grimesland. We came to Grimesland the next day and not knowing of any auto shops in or around Grimesland, we googled auto shops in the area. Big Boys came up with 5 stars and was only 1.7 miles away. Figuring the alternator was bad, I got the car jump started and limped it to Big Boys. We went it and spoke to the “very nice” gentleman at the desk about our problem. He wanted to know if we wanted to leave the car because they were very busy. I told him that we were from out of town and he said he would see what he could do! In less than 30 mins someone took the car in and TS it and found it was the alternator. The gentleman explained that they had one and how long it would take to fix the problem. My wife paid for the repair and we left our son with the car and returned home. A couple of hours later our son called and told us he was up and running. I would like to thank the gentleman for helping us out so quickly even though they were very busy.

KC
KIM C.
Grimesland, NC
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2016
Friendly & excellent service!
Love my new tires. Joe you did a great job picking them out for me!

EH
Eugene H.
North Carolina
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2016 Category: Service
Eugene said the business did a good job and he appreciates their service.
This review was collected via phone interview by Customer Research Inc.

MA
Matt A.
Grimesland, NC
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2016 Category: Service
Matt said the service was good at this business but they failed to let him know when his vehicle was finished.
This review was collected via phone interview by Customer Research Inc.

TC
TOM C.
Washington, NC
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2016
car oil change
the guys at BIG BOYS always do a great job and are very friendly

PN
Paula N.
Greenville, NC
Oldsmobile Silhouette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2016 Category: Service
Paula said did well and they went above and beyond for her.
This review was collected via phone interview by Customer Research Inc.

DE
Darrell E.
Chocowinity, NC
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2016 Category: Service
Darrell said the business was great and he liked them. They are an excellent business and he is glad they are in the neighborhood.
This review was collected via phone interview by Customer Research Inc.

FS
Fiathe S.
Washington, NC
Dodge Avenger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2016 Category: Service
Faithe said this business provided her vehicle with quick and affordable service. They were very nice.
This review was collected via phone interview by Customer Research Inc.

KC
KIM C.
Grimesland, NC
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2016
The Staff...Joe always responds to our messages and fits us in right away!
Great service, great staff!

MM
Michael M.
Grimesland, NC
Mazda 626
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2016 Category: Service
Michael said this business gives good service for a good price and they are nice.
This review was collected via phone interview by Customer Research Inc.

AS
Angela S.
Jacksonville, NC
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2016 Category: Service
Spoke with Russell. He said Tommy and Joe have always taken good care of his families' vehicles. They do fine work and he hopes they have a great year.
This review was collected via phone interview by Customer Research Inc.

CV
Christopher V.
Chocowinity, NC
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2016 Category: Service
Christopher said this business doesn't take too long to get the job doe.
This review was collected via phone interview by Customer Research Inc.

DD
Delois D.
Grimesland, NC
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2015 Category: Service
Delois said this business is nice and did what she asked of them. Tommy is a very nice person. She will be a returning customer.
This review was collected via phone interview by Customer Research Inc.

PG
Pauline G.
Ayden, NC
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Service
Pauline said the service provided by this business was great.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Ayden, NC
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2015 Category: Service
Terry said he received good service at this business.
This review was collected via phone interview by Customer Research Inc.

JD
Joseph D.
Greenville, NC
Infiniti QX56
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Joseph said the owner of this business is very kind.
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER from Big Boys Auto Center responded on 12/23/2015

Joseph,

We thank you for choosing Big Boys Auto Center for your vehicle's needs. We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222

SH
Stanley H.
Greenville, NC
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2015 Category: Service
Stanley said everything went fine with this business. The service was quick and he got his vehicle back the same day.
This review was collected via phone interview by Customer Research Inc.

JP
Jamie P.
Vanceboro, NC
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2015 Category: Service
Jamie said he was completely satisfied with his overall experience because they are his friends and they do a good job.
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER from Big Boys Auto Center responded on 12/22/2015

Jamie,

We thank you for choosing Big Boys Auto Center for your vehicle's needs. We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222

DS
Davis S.
Greenville, NC
Dodge Neon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/16/2015 Category: Service
Davis said this business was expensive and every time he was told the vehicle was going to be ready it never was. It actually took them 4 days to fix the vehicle when it only should have taken 1 day.
This review was collected via phone interview by Customer Research Inc.
Joe D., CO-OWNER from Big Boys Auto Center responded on 12/22/2015

Mr. Sego,

We thank you for choosing Big Boys Auto Center for your vehicle's needs.  We greatly appreciate it and look forward to seeing you again.

JOE DYSON
CO-OWNER
252-830-2222

Displaying Review 1 - 20 of 256 in total