Lake Anne Service Center


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

267 Reviews

97% Would Recommend
Latest Review 7 days ago
JEAN B. on 04/14/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad Job"
After I got my car back the middle console was broken. Also things in my trunk had been moved around even though they were just supposed to do an oil change. Will not be bringing my car back here.
Vehicle: MINI Cooper
Service Date: 04/12/2017
Review Created: 04/14/2017 05:37 AM
Greg W. on 08/16/2016
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Greg said he took his vehicle in for an inspection and it did not pass. He did not expect it to but they charged him twice as much, if it were to pass. He will not recommend this facility because of their prices.
Vehicle: Cadillac CTS
Category: Service
Service Date: 08/04/2016
Review Created: 08/16/2016
This review was collected via phone interview by Customer Research Inc.
Sekou O. on 11/22/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sekou said the turn around at this business was quick, but it was expensive.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/16/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Arvind P. on 01/04/2017
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Arvind said the cost of the service was more than he expected.
Vehicle: Honda Accord
Category: Service
Service Date: 01/02/2017
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Sheshi B. on 08/11/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sheshi said this business ' hours are not convenient and the time it took for him to wait for his vehicle, was longer than he thought it would be. The estimate was not clear and the bill was not itemized. The business did not call him with the estimate, before they started the work. Due to these issues, he can not recommend them to others.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/10/2016
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
BOBBY K., Owner at Lake Anne Service Center responded on 08/14/2016

Hi Sheshi:

Thank you for coming to our service center. Having direct and honest feedback from customers like you helps us gain perspective into exact areas that would require improvement.

I'd like to discuss his further and would like to stay in touch. Let me know if you'd like to continue the conversation and resolve this issue.

Thanks,

Bobby

Shousat A. on 02/25/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Shousat said he thinks he was overcharged for the oil change and the tire repair. He paid $81. He does recommend them but they should finalized all the charges beforehand.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/21/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Hu T. on 10/12/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Hu said this business was not clear about the price.
Vehicle: Ford Escape
Category: Service
Service Date: 10/09/2015
Review Created: 10/12/2015
This review was collected via phone interview by Customer Research Inc.
John F. on 08/25/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said they did a diagnostic. The price amount of labor and the time they took was high. The service was good, thorough and it was not complicated. He would recommend them, but with reservations.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/18/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/14/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Paul said he appreciated the estimate from this business but he received service from the business he normally uses. The work the other business did cost half compared to the estimate this business gave him. He was not impressed with the cleanliness or orderliness at this facility. Due to reasons already mentioned he would not recommend this business for service.
Vehicle: GMC Envoy
Category: Service
Service Date: 01/09/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
EDWARD R. on 01/04/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Inpection station"
Stanard VA inspection & emissions, no waiting
Vehicle: Toyota RAV4
Service Date: 01/02/2018
Review Created: 01/04/2018 04:29 AM
Maria N. on 12/28/2017
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Maria said they did a pretty decent job. The pricing was weird. Additional fees were added to her bills.
Vehicle: Volkswagen Eos
Category: Service
Service Date: 12/22/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Miki W. on 12/11/2017
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Miki said the business is great and she is very happy with the service.
Vehicle: Toyota Sienna
Category: Service
Service Date: 11/16/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Claudio B. on 10/30/2017
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Claudio said the facility is capable and they have a friendly staff. He did not have a pleasant experience because they took a long time. They did as well as they could.
Vehicle: FIAT 500
Category: Service
Service Date: 10/19/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Roberto G. on 09/19/2017
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Roberto said the waiting area could stand some improvement for the clients. Aside from that the service was excellent.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 09/12/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Michelle H. on 08/28/2017
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Michelle said she really likes this facility. They are very friendly and they did not try to up sell her with other services. She really likes them and will choose then again. She did not understand that it was $40 for the first 30 minutes and it would be more after that. She plans to ask for clarification next time.
Vehicle: Chrysler Voyager
Category: Service
Service Date: 08/21/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Judith F. on 04/25/2017
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Judith said they are very nice people.
Vehicle: Suzuki Grand Vitara
Category: Service
Service Date: 04/19/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Laurence K. on 04/22/2017
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Laurence said his experience was not perfect. The loaner car was pretty bad, and he has to take his vehicle back tomorrow, because the cabin air filter they replaced is making a noise.
Vehicle: Lexus RX 350
Category: Service
Service Date: 04/14/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Chelsea M. on 04/14/2017
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Chelsea said this business was not able to get her vehicle's problem fixed.
Vehicle: Ford Escape
Category: Service
Service Date: 04/12/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
Reid P. on 03/15/2017
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Reid said the customer service and the work could have been a little better.
Vehicle: Hyundai Azera
Category: Service
Service Date: 03/13/2017
Review Created: 03/15/2017
This review was collected via phone interview by Customer Research Inc.
Luis R. on 03/08/2017
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Luis said he goes to this business for his oil changes because they are right around the corner from his work and that's convenient for him.
Vehicle: Toyota Prius
Category: Service
Service Date: 02/23/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
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