Lake Anne Service Center


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

268 Reviews

97% Would Recommend
Latest Review 1 day ago
Sekou O. on 11/22/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sekou said the turn around at this business was quick, but it was expensive.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/16/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
JEAN B. on 04/14/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad Job"
After I got my car back the middle console was broken. Also things in my trunk had been moved around even though they were just supposed to do an oil change. Will not be bringing my car back here.
Vehicle: MINI Cooper
Service Date: 04/12/2017
Review Created: 04/14/2017 05:37 AM
Luis R. on 03/08/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Luis said he goes to this business for his oil changes because they are right around the corner from his work and that's convenient for him.
Vehicle: Toyota Prius
Category: Service
Service Date: 02/23/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
Greg W. on 08/16/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Greg said he took his vehicle in for an inspection and it did not pass. He did not expect it to but they charged him twice as much, if it were to pass. He will not recommend this facility because of their prices.
Vehicle: Cadillac CTS
Category: Service
Service Date: 08/04/2016
Review Created: 08/16/2016
This review was collected via phone interview by Customer Research Inc.
Sheshi B. on 08/11/2016
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sheshi said this business ' hours are not convenient and the time it took for him to wait for his vehicle, was longer than he thought it would be. The estimate was not clear and the bill was not itemized. The business did not call him with the estimate, before they started the work. Due to these issues, he can not recommend them to others.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/10/2016
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
BOBBY K., Owner at Lake Anne Service Center responded on 08/14/2016

Hi Sheshi:

Thank you for coming to our service center. Having direct and honest feedback from customers like you helps us gain perspective into exact areas that would require improvement.

I'd like to discuss his further and would like to stay in touch. Let me know if you'd like to continue the conversation and resolve this issue.

Thanks,

Bobby

Hu T. on 10/12/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Hu said this business was not clear about the price.
Vehicle: Ford Escape
Category: Service
Service Date: 10/09/2015
Review Created: 10/12/2015
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/14/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Paul said he appreciated the estimate from this business but he received service from the business he normally uses. The work the other business did cost half compared to the estimate this business gave him. He was not impressed with the cleanliness or orderliness at this facility. Due to reasons already mentioned he would not recommend this business for service.
Vehicle: GMC Envoy
Category: Service
Service Date: 01/09/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
RALPH S. on 01/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner of car"
Problem fixed, everything fine.
Vehicle: Honda Civic
Service Date: 01/17/2018
Review Created: 01/19/2018 01:09 AM
Mohamed E. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mohamed said the business provided good service and the staff was also nice.
Vehicle: Kia Sorento
Category: Service
Service Date: 01/08/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Stewart S. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stewart said the staff were fast. He was in and out in a half an hour.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/05/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Blake T. on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Blake said the staff members were helpful and the service was quick.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 01/03/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
EDWARD R. on 01/04/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Inpection station"
Stanard VA inspection & emissions, no waiting
Vehicle: Toyota RAV4
Service Date: 01/02/2018
Review Created: 01/04/2018 04:29 AM
Daniel B. on 12/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Daniel said he has been using this business for a long time, and is very happy with the service they provide.
Vehicle: Mercedes-Benz C230
Category: Service
Service Date: 12/26/2017
Review Created: 12/30/2017
This review was collected via phone interview by Customer Research Inc.
Maria N. on 12/28/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Maria said they did a pretty decent job. The pricing was weird. Additional fees were added to her bills.
Vehicle: Volkswagen Eos
Category: Service
Service Date: 12/22/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
Elizabeth S. on 12/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elizabeth said the employees were excellent and they provided good customer service. They were efficient and timely. The prices were good.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/06/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Miki W. on 12/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Miki said the business is great and she is very happy with the service.
Vehicle: Toyota Sienna
Category: Service
Service Date: 11/16/2017
Review Created: 12/11/2017
This review was collected via phone interview by Customer Research Inc.
Jonathan R. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jonathan said the wait was very short and the staff was very friendly and helpful.
Vehicle: Jaguar XJ
Category: Service
Service Date: 11/27/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Charlotte C. on 11/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Charlotte said they did a great job and she was pleased.
Vehicle: Scion tC
Category: Service
Service Date: 11/29/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
Debra W. on 11/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Debra said the business was very friendly.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/24/2017
Review Created: 11/27/2017
This review was collected via phone interview by Customer Research Inc.
Nikole G. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nikole said the technician was very helpful, and did more than he needed to. She was happy with the service.
Vehicle: Acura RDX
Category: Service
Service Date: 11/17/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 268 in total