Lake Anne Service Center


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

292 Reviews

97% Would Recommend
Latest Review 3 days ago
ROBERT N. on 03/06/2018
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"Rent a Uhaul from this station and they will tow your car without regret!"
This past Saturday morning I rented a 15 foot U-haul truck to move some furniture. When I got to the gas station that morning the U-haul server was down. This created a 45 minute delay for me while trying to pick up the truck which I had reserved online the night before with my ID and credit card number. I was first helped by a young man with a beard and when he couldn't figure things out then Frank stepped in to help me. After Frank couldn't figure things out he called U-haul and was told to process my transaction manually.

That advice was not initially followed as Frank continued to try and register me online to no-avail. After another 15-20 minutes went by the Owner/Manager Bobby Kapoor stepped in to try and make this work on line without success, he then turned this back over to Frank who kept trying to register me through the system and eventually turned this back over to the first guy to process this manually. Frank is a really nice guy but we wasted a lot of time that morning which delayed my job and in turn delayed my return of the U-haul truck to the shop. While I was not late returning the truck it made for a longer day for me.

After I was manually processed I came out to the truck and inspected the truck only to find out that I had been given the keys to a different truck/the wrong truck if you will so we had to do a second inspection in the rain on the correct truck if you will. The truck I ended up with was an old truck with 126,000+ miles on it. I took very good care of the truck, filled it back up with gas and even swept it out upon my return that evening around 6:20 PM.

At this point I realized that my car gone, it had been towed. In calling the police department I learned that the Manager Bobby Kapoor had my car towed. He did this even though he had my cell phone number and could have easily called me or better yet could have mentioned this to me while I was processing the paper work to rent his U-haul truck.

From this point forward it took an an additional 1 1/2 hours to get my car back and get back home as I had to wait in the rain for someone to pick me up, drive over to when my vehicle had been towed and then wait for them to open up to release my car. I was then charged $160.00 by the tow company.

I want to be clear at this point because at no time was I ever told by the bearded young man, Frank, Bobby or anyone else that I was not allowed to leave my vehicle on the property while I rented a U-haul truck from their business for a few hours. No one ever asked me if I was planning on leaving my vehicle while I rented this truck for a few hours. There was no mention whatsoever that I was not allowed to park my vehicle on their property. In addition there were no "No parking" signs in the location where I parked my vehicle.

I wrote Bobby 2 emails about this and he did not to respond to either e-mail so I stopped in to see him but he wasn't in and left my number for Bobby to call me. Only then did Bobby return my phone call.

Now I know that Bobby Kapoor is an aggressive mean spirited person. He was not interested in hearing anything that I had to say about the fact that I was his customer and he had my car towed from his property. He actually was yelling at me on the phone. Several times I asked him to let me speak and he did not, then he hung up the phone on me! I think it goes to say that I am very disappointed.

I live local and will NEVER go back to this business. Bobby Kapoor is only interested in your money, his customer service is a zero! Look out if you do business with this guy.
Service Date: 03/03/2018
Review Created: 03/06/2018 07:13 AM
Luis R. on 12/18/2017
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Luis said there was little communication between him and the employees.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/30/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Sekou O. on 11/22/2017
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Sekou said the turn around at this business was quick, but it was expensive.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/16/2017
Review Created: 11/22/2017
This review was collected via phone interview by Customer Research Inc.
JEAN B. on 04/14/2017
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"Bad Job"
After I got my car back the middle console was broken. Also things in my trunk had been moved around even though they were just supposed to do an oil change. Will not be bringing my car back here.
Vehicle: MINI Cooper
Service Date: 04/12/2017
Review Created: 04/14/2017 05:37 AM
Luis R. on 03/08/2017
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Luis said he goes to this business for his oil changes because they are right around the corner from his work and that's convenient for him.
Vehicle: Toyota Prius
Category: Service
Service Date: 02/23/2017
Review Created: 03/08/2017
This review was collected via phone interview by Customer Research Inc.
Greg W. on 08/16/2016
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Greg said he took his vehicle in for an inspection and it did not pass. He did not expect it to but they charged him twice as much, if it were to pass. He will not recommend this facility because of their prices.
Vehicle: Cadillac CTS
Category: Service
Service Date: 08/04/2016
Review Created: 08/16/2016
This review was collected via phone interview by Customer Research Inc.
Sheshi B. on 08/11/2016
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Sheshi said this business ' hours are not convenient and the time it took for him to wait for his vehicle, was longer than he thought it would be. The estimate was not clear and the bill was not itemized. The business did not call him with the estimate, before they started the work. Due to these issues, he can not recommend them to others.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/10/2016
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
BOBBY K., Owner at Lake Anne Service Center responded on 08/14/2016

Hi Sheshi:

Thank you for coming to our service center. Having direct and honest feedback from customers like you helps us gain perspective into exact areas that would require improvement.

I'd like to discuss his further and would like to stay in touch. Let me know if you'd like to continue the conversation and resolve this issue.

Thanks,

Bobby

Hu T. on 10/12/2015
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Hu said this business was not clear about the price.
Vehicle: Ford Escape
Category: Service
Service Date: 10/09/2015
Review Created: 10/12/2015
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/14/2015
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Paul said he appreciated the estimate from this business but he received service from the business he normally uses. The work the other business did cost half compared to the estimate this business gave him. He was not impressed with the cleanliness or orderliness at this facility. Due to reasons already mentioned he would not recommend this business for service.
Vehicle: GMC Envoy
Category: Service
Service Date: 01/09/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
MICHAEL H. on 04/19/2018
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"Very satisfied"
Bobby and Sean always treat our cars as though they were their own. No complaints at all.
Vehicle: Nissan Sentra
Service Date: 04/17/2018
Review Created: 04/19/2018 12:11 AM
Barbara E. on 04/16/2018
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Barbara said they got everything done quickly.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 04/13/2018
Review Created: 04/16/2018
This review was collected via phone interview by Customer Research Inc.
ANTHONY B. on 04/05/2018
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"Hidden Gem"
Bobby and his crew have been the best. They are not big or flashy, but they are reliable and awesome. Three cars in our family and all of them are serviced by him. Pass the word to everyone.
Vehicle: Cadillac XTS
Service Date: 04/04/2018
Review Created: 04/05/2018 05:20 AM
Ali S. on 04/05/2018
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Ali said this business did a good job.
Vehicle: Nissan Rogue
Category: Service
Service Date: 03/22/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Alfredo D. on 04/03/2018
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Alfredo said it was good service, and everyone was friendly. The owner is a very good person.
Vehicle: Toyota Yaris
Category: Service
Service Date: 03/23/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Girme T. on 04/03/2018
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Spoke with Firehiwot. She said she recommends the business.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/26/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
Bac H. on 03/21/2018
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Bac said the service was very good. She liked the reading material in the waiting room. The work took a little too long.
Vehicle: Hyundai Genesis
Category: Service
Service Date: 03/19/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
James P. on 03/21/2018
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James said the employees were good.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/26/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
Haniyya S. on 03/19/2018
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Haniyya said she really appreciates this facility's flexibility. She was seen right away so she wasn't late for work.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/16/2018
Review Created: 03/19/2018
This review was collected via phone interview by Customer Research Inc.
Michael H. on 03/16/2018
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Michael said the staff is nice and they treat him well.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/15/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Alicia W. on 03/15/2018
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Alicia said the staff misled her in regard to the price of the service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 03/06/2018
Review Created: 03/15/2018
This review was collected via phone interview by Customer Research Inc.
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