Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

770 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Ocala, FL
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Car having issues with starting
Thorough testing and ensuring the issue was resolved

DP
David P.
Ocala, FL
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
David said that he has already recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

BS
Billy S.
Ocala, FL
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Billy said he has been going for the past 45 years because this business has the best service in town.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review. Customer satisfaction is very important to us!


MT
Mary T.
Summerfield, FL
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Mary said they are good people, honest and she's been going there for a long time. They have great people there.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review. Customer satisfaction is very important to us!


PC
Peyton C.
Gainesville, FL
Ram Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Peyton said the service was more than he expected. It was fast, the staff was nice and he liked everything about it. They are everything a business should be.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


DC
Dave C.
Labelle, FL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Dave said he got excellent service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review. Customer satisfaction is very important to us!


MN
Mark N.
Ocala, FL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Vehicle Repair
Friendly family business, with a emphasis on quality work done right the first time.
Problem diagnosed, call was received when job was completed. Ride was offered if needed.
About the only thing that want was a lunch while waiting for my ride. Thanks too all involved for your pleasant demeanor, efficient work to repair and have ready in less thanthan 24 hours.

NP
Nancy P.
Ocala, FL
Mazda CX-9
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Honesty, integrity, great people!
This was my first visit to Walt's. The overall environment was "comfortable" not intimidating like some auto repair shops. Rusty went over all that was necessary for the 60M mile checkup on my vehicle and they took care of everything in a timely manner.

The cost was reasonable and I will return to Walt's for my vehicles maintenance and repairs.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


V
Valued Customer
Dunnellon, FL
Chevrolet Chevy Cargo Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Co-operation / Quality work / Fair prices!
Over the years the employees have become friends. I feel comfortable leaving my vehicle there,

LS
Les S.
Micanopy, FL
Cadillac Fleetwood
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Always takes good care of my classic Caddy.
It is a challenge to keep a 32 year old vehicle on the road. Walt's does everything possible to get reliable parts from suppliers. I enjoy my classic car, a joy that is only possible with Walt's brakes.

MS
Matt S.
Ocala, FL
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Matt said that the facility didn't make their appointment time and kept his vehicle two days because of the late start. He was charged almost twice the projected cost.
This review was collected via phone interview by Customer Research Inc.

GP
Geneva P.
Ocala, FL
Suzuki Esteem
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Geneva said they always give good service and they are quick.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review. Customer satisfaction is very important to us!


AR
Al R.
Danville, IL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Al said the staff are friendly and know what they are doing.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


MC
Mark C.
Ocala, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018
Top rated Customer Service
I have a 2003 Nissan Pathfinder and usually take it to a Nissan dealership here in Ocala. After learning and hearing about Walt's Brake and the outstanding work they provided, I will always be a loyal Walt's customer. After receiving a "high ball" price from Nissan, I took it to Walt's who beat the price, $400.00 less, and Walt's did more extensive work after a complete diagnosis. Walt's customer service was beyond compare, honest and friendly employees, work was done in a timely manner, no surprises, quotes provided before work begins.
Thank you Eric, an experienced and professional mechanic and thank you Walt Sr. for starting a business with high core values. Thank you Walt Jr. for keeping the business running like a true American business should be operating.

LG
Lois G.
Ocala, FL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Lois said they always give her good service, which she appreciates. She has been going to them for 10 years and they have never let her down. She said she cannot say enough about them and she will always go back to them.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and being a loyal customer. Customer satisfaction is very important to us! 


DW
Deloris W.
Beverly Hills, FL
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Deloris said her overall experience with this business was good.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


JW
Jordan W.
Ocala, FL
Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Spoke with Jordan's friend. He said he would not recommend the business for service, because the vehicle broke down before leaving the parking lot.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Callahan, FL
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Melissa said she received excellent and professional service. She really appreciated it.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us! 


JB
James B.
Morriston, FL
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
James said, this business is real good. He got in and out quick and they have good prices.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 09/20/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


WT
Wade T.
Ocklawaha, FL
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Wade said everything went well at this business. He stated he thought Crystal was great.
This review was collected via phone interview by Customer Research Inc.