Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

742 Reviews

99% Would Recommend
Latest Review about 15 hours ago

Reviews


SJ
Sandra J.
Reddick, FL
GMC Sierra
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2016 Category: Service
Sandra said it was not a good experience. When she took her vehicle in to be repair, this business called and told her different things that could be wrong with her vehicle. This vehicle was her son's, he is a mechanic and he helped her figure out the problem. They didn't look at the vehicle correctly and it was an unexceptionally high price.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/28/2016

Sandra, Thank you for the opportunity to check your vehicle, unfortunately your brother was not here to see all the rusted out brake lines and bleeder valves. This is a nasty job. Not many shops will do this repair. I'm sorry you did not agree with our estimate. Good luck with the repairs. Walt Jr. P.S. This is a northern vehicle and we did not charge anything for the inspection and estimate.


WS
Wayland S.
Ocala, FL
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2016 Category: Service
Wayland said his overall experience was terrible. He dropped the vehicle off on Monday, and it was scheduled to be ready by Tuesday, or no later than Wednesday. When he picked the vehicle up on Friday, they still had not serviced it.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/28/2016

Wayland, I'm sorry about your experience here, we were very busy and short handed. At the time a lot of emergencies, travelers were broke down here needing to get home. We hoped your RV was not going on a trip soon, giving our attention to the travelers. Thank you for coming back for the repairs. Walt Jr.


SH
Scott H.
Ocala, FL
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2015 Category: Service
Scott said he went to the business because he had a leak in his vacuum hose, which he told them. They charged him $50 to tell him about the leak he already notified them about.They also informed him it would be $800 for parts and $99 per hour for labor. He went and purchased the part for $280 and it took him about an hour to perform the service after the business informed him it was a two hour job. He mentioned he was inconvenienced because he had to shut his own business down and send his employees home so he could perform the service himself. He mentioned he felt the business was trying to rip him off. He also mentioned that he requested the business give him a used part quote but he never received a response. Due to this experience, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/10/2015

After researching Mr. Scott H. remarks I found out everything he states is false and incorrect. We diagnosed the oil leak and informed him the oil leak was coming from the vacuum pump not the hose as he stated. My cost for the correct new vacuum pump is much higher than $280.00 and the total bill would have been $800.00 including labor and tax. 2 hours labor included diagnostics, cleaning (was leaking a gallon a day) and replacing the faulty pump. As far as shutting down his business and sending his employees home early, he should have done the repair after work or on the weekend to prevent down time during business hours. The truck was still operational after it left here. I feel Mr. Scott H. was looking for free trouble shooting and/or repair.

PS Mr Hublitz said to us the repair was gonna cost more than he paid for the truck.


CS
Chad S.
Ocala, FL
Jeep Wrangler
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/18/2016 Category: Service
Chad said everyone was walking around this business and not working on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 12/20/2016

Please keep in mind an estimate was being prepared inside at that time. And NO charge for the time or preparing estimate.


VH
Victor H.
Ocala, FL
Jeep Liberty
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2016 Category: Service
Victor said while the business tried to repair his vehicle, they pulled his engine apart and then wanted to charge him to put it back together. Now he needs to purchase a new engine that he cannot afford so he is without a vehicle.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 11/04/2016

Mr Hansen's vehicle was towed in because the engine over heated. After our initial inspection, we suspected it had blown head gasket/s.. We estimated a price range between                 $2,175.00 to $3,995. Mr. Hansen approved intial repairs. He was advised that there was the possiblity of further parts/repairs needed, which was unknown until disassembly. After the cylinder heads were removed, we found engine block damage. Mr. Hansen was informed of the block damage. At this time Mr Henson denied the higher price repair. He asked if we could reassemble the engine. We advised him that it wouldn't make financial sense to reassemble a damaged engine. Mr. Hansen accepted our advice and requested us to box up loose parts and leave them in the truck. He was charged $449.75 minus AAA discount for removal of heads (1/3 of the labor for head gaskets to be replaced) which was the work performed up to this point. He thanked us and towed vehicle away with his motorhome. 


JM
John M.
Ocala, FL
Chevrolet Forward Control
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2017 Category: Service
John said he wasn't satisfied with the price of the service that needed to be done. It seemed like too much. The staff members were really nice. They looked at his brakes for free
This review was collected via phone interview by Customer Research Inc.

GS
George S.
Ocala, FL
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/03/2016 Category: Service
George said the employees at this business treated him nicely. He stated there was an issue in his payment record that they were able to take care of for him.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 02/05/2016

We apologize for any inconvenience with the payment records. And thank you for your patience while we fixed the issue. 


FF
Fred F.
Debary, FL
GMC Sonoma
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Fred said the service was prompt and quick, but he felt like he was overcharged.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Ocala, FL
Ram 1500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Robert said he was pretty pleased with their service and they did what he wanted them to do. The price he was given was half of the price quoted to him by another facility and they got him in and out in less than an hour.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 11/13/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TG
Tom G.
Ocala, FL
Mazda MX-5 Miata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2017
Special service
They take care of their customers at a fair price.
Walt K., President from Walts Brake & More responded on 08/04/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


BW
Barbara W.
Ocala, FL
Mercury Grand Marquis
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Barbara said they don't live in the area. They were on a trip when the vehicle broke down. They were good but a little pricey. She appreciated how quick they did the repairs.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/05/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TJ
Terrence J.
Belleview, FL
Ford Expedition
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2017
Hometown People
Hardworking everyday people who treat you with respect and try to get the best repair value for your dollar. Stuff works when you pick up your car too - nice bonus these days.
Walt K., President from Walts Brake & More responded on 05/17/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


HK
Heather K.
Cecil, PA
Ford F-Super Duty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2017 Category: Service
Heather said everything with this business was good, but she found that there was a bit of a misunderstanding at the beginning. They were nice and personable. She appreciated what they did for her.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/24/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


TS
Trevor S.
Reddick, FL
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2017 Category: Service
Trevor said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CC
Camp C.
Ocala, FL
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Camp said the business did a great job. His check engine light came on, but it went out.
This review was collected via phone interview by Customer Research Inc.

HC
Howard C.
Summerfield, FL
Chevrolet Forward Control
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Howard said the work was fine, although he had to wait a little longer for the vehicle. The business did not start on it for a few days.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Micanopy, FL
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
David said the business did a very good job, but they were a little expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Carolyn T.
Catoosa, OK
Mercedes-Benz Sprinter 3500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Carolyn said she made and appointment with the business for 11:00 am to get her vehicle repaired. She waited all day for her vehicle. They told her it would be ready at 2:00 pm. Her vehicle did not get completed until 4:30 pm.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Summerfield, FL
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/12/2016 Category: Service
Anthony said the service was good. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

TL
Troy L.
Lake City, FL
Chevrolet Silverado
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2016 Category: Service
Troy said the business was good.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 08/26/2016

Thank you for allowing us to provide you with exceptional service!