Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

757 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


JW
Jordan W.
Ocala, FL
Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/26/2018 Category: Service
Spoke with Jordan's friend. He said he would not recommend the business for service, because the vehicle broke down before leaving the parking lot.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Ocala, FL
Chevrolet Forward Control
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2017 Category: Service
John said he wasn't satisfied with the price of the service that needed to be done. It seemed like too much. The staff members were really nice. They looked at his brakes for free
This review was collected via phone interview by Customer Research Inc.

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Barbara W.
Ocala, FL
Mercury Grand Marquis
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2017 Category: Service
Barbara said they don't live in the area. They were on a trip when the vehicle broke down. They were good but a little pricey. She appreciated how quick they did the repairs.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/05/2017

Thank you for allowing us to service your vehicle and keep it in optimum running condition. Customer satisfaction is very important to us!


CS
Chad S.
Ocala, FL
Jeep Wrangler
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/18/2016 Category: Service
Chad said everyone was walking around this business and not working on his vehicle.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 12/20/2016

Please keep in mind an estimate was being prepared inside at that time. And NO charge for the time or preparing estimate.


VH
Victor H.
Ocala, FL
Jeep Liberty
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2016 Category: Service
Victor said while the business tried to repair his vehicle, they pulled his engine apart and then wanted to charge him to put it back together. Now he needs to purchase a new engine that he cannot afford so he is without a vehicle.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 11/04/2016

Mr Hansen's vehicle was towed in because the engine over heated. After our initial inspection, we suspected it had blown head gasket/s.. We estimated a price range between                 $2,175.00 to $3,995. Mr. Hansen approved intial repairs. He was advised that there was the possiblity of further parts/repairs needed, which was unknown until disassembly. After the cylinder heads were removed, we found engine block damage. Mr. Hansen was informed of the block damage. At this time Mr Henson denied the higher price repair. He asked if we could reassemble the engine. We advised him that it wouldn't make financial sense to reassemble a damaged engine. Mr. Hansen accepted our advice and requested us to box up loose parts and leave them in the truck. He was charged $449.75 minus AAA discount for removal of heads (1/3 of the labor for head gaskets to be replaced) which was the work performed up to this point. He thanked us and towed vehicle away with his motorhome. 


SJ
Sandra J.
Reddick, FL
GMC Sierra
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2016 Category: Service
Sandra said it was not a good experience. When she took her vehicle in to be repair, this business called and told her different things that could be wrong with her vehicle. This vehicle was her son's, he is a mechanic and he helped her figure out the problem. They didn't look at the vehicle correctly and it was an unexceptionally high price.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/28/2016

Sandra, Thank you for the opportunity to check your vehicle, unfortunately your brother was not here to see all the rusted out brake lines and bleeder valves. This is a nasty job. Not many shops will do this repair. I'm sorry you did not agree with our estimate. Good luck with the repairs. Walt Jr. P.S. This is a northern vehicle and we did not charge anything for the inspection and estimate.


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Wayland S.
Ocala, FL
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2016 Category: Service
Wayland said his overall experience was terrible. He dropped the vehicle off on Monday, and it was scheduled to be ready by Tuesday, or no later than Wednesday. When he picked the vehicle up on Friday, they still had not serviced it.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/28/2016

Wayland, I'm sorry about your experience here, we were very busy and short handed. At the time a lot of emergencies, travelers were broke down here needing to get home. We hoped your RV was not going on a trip soon, giving our attention to the travelers. Thank you for coming back for the repairs. Walt Jr.


SH
Scott H.
Ocala, FL
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/24/2015 Category: Service
Scott said he went to the business because he had a leak in his vacuum hose, which he told them. They charged him $50 to tell him about the leak he already notified them about.They also informed him it would be $800 for parts and $99 per hour for labor. He went and purchased the part for $280 and it took him about an hour to perform the service after the business informed him it was a two hour job. He mentioned he was inconvenienced because he had to shut his own business down and send his employees home so he could perform the service himself. He mentioned he felt the business was trying to rip him off. He also mentioned that he requested the business give him a used part quote but he never received a response. Due to this experience, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 04/10/2015

After researching Mr. Scott H. remarks I found out everything he states is false and incorrect. We diagnosed the oil leak and informed him the oil leak was coming from the vacuum pump not the hose as he stated. My cost for the correct new vacuum pump is much higher than $280.00 and the total bill would have been $800.00 including labor and tax. 2 hours labor included diagnostics, cleaning (was leaking a gallon a day) and replacing the faulty pump. As far as shutting down his business and sending his employees home early, he should have done the repair after work or on the weekend to prevent down time during business hours. The truck was still operational after it left here. I feel Mr. Scott H. was looking for free trouble shooting and/or repair.

PS Mr Hublitz said to us the repair was gonna cost more than he paid for the truck.


AR
Al R.
Danville, IL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Al said the staff are friendly and know what they are doing.
This review was collected via phone interview by Customer Research Inc.

LG
Lois G.
Ocala, FL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Lois said they always give her good service, which she appreciates. She has been going to them for 10 years and they have never let her down. She said she cannot say enough about them and she will always go back to them.
This review was collected via phone interview by Customer Research Inc.

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Deloris W.
Beverly Hills, FL
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Deloris said her overall experience with this business was good.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Callahan, FL
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Melissa said she received excellent and professional service. She really appreciated it.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Morriston, FL
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
James said, this business is real good. He got in and out quick and they have good prices.
This review was collected via phone interview by Customer Research Inc.

WT
Wade T.
Ocklawaha, FL
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Wade said everything went well at this business. He stated he thought Crystal was great.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Ocala, FL
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
David said he has used this business for years. He was pleased with his service.
This review was collected via phone interview by Customer Research Inc.

AJ
Allen J.
Ocala, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Allen said this business has been doing a good job for him for many years. He is well satisfied with this business.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 07/16/2018

Thank you for the positive review and being a loyal customer. Customer satisfaction is very important to us!


GM
Greg M.
Hull, GA
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Greg said they thoroughly went through his vehicle and found the problem. They were very nice and did a great job. He can't thank them enough for their work. They got him back on the road.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 07/12/2018

Thank you so much for the positive review. Customer satisfaction is very important to us! Stop by and see us next time you are in the area :-)


JA
James A.
Reddick, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
James said Eric and Jeff were great. The employees were professional, knew what they were doing, and told him the truth. He has used this business for a couple of years. He has learned things from the staff and felt secure going there. The mechanics were great.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 07/10/2018

Thank you so much for the positive review. Customer satisfaction is very important to us!


BC
Bud C.
Anthony, FL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Bud said the staff at the facility treated him well and they do good work.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 07/10/2018

Thank you so much for the positive review. Loyal customers like yourself is the reason why we have been around for so long. Customer satisfaction is very important to us!


LZ
Leonard Z.
Summerfield, FL
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Spoke with Leonard. He said the work was fantastic. The staff got it done on time, and it was complete. The service was wonderful and he will be back.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 07/10/2018

Thank you so much for the positive review and allowing us to service your vehicle and keep it in optimum running condition. Customer service is very important to us!