Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

743 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


MN
Mark N.
Ocala, FL
Ford Pickup
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06/21/2018
Genuine Customer Care
All of the staff are very courteous, and helpful. Owner actually made a personal trip to assist with getting vehicle started to allow getting to their shop for service. Charged battery which had not been intermittently charged in over 4 weeks and checked system for problems.
With no located issue they had vehicle ready for pickup.
Thank you for the personal touch, the honesty and thorough evaluation and system check.
Walt K., President from Walts Brake & More responded on 06/22/2018

Thank you for the positive review and trusting us with your vehicle. Loyal customers like yourself are the reason that we have been around for so long. Customer satisfaction is very important to us!


WD
Wayne D.
Reddick, FL
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06/21/2018 Category: Service
Wayne said the vehicle still will not start but Rusty is aware of this.
This review was collected via phone interview by Customer Research Inc.

CB
Camille B.
Ocala, FL
Ford Explorer
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06/18/2018 Category: Service
Camille said the staff are great and very informative. They're up front, honest , do a good job, and she is really satisfied.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/22/2018

Thank you so much for the positive review and trusting us with your vehicle. Customer satisfaction is very important to us!


BF
Brian F.
Ocala, FL
Chevrolet S-10
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06/14/2018
Great Shop and good people
I have been using Walts for years and recently bought this pickup has a local runner to Lowes for home repairs. Walt, Rusty, Eric and Crystal have always been friendly, professional and honest.
Walt K., President from Walts Brake & More responded on 06/22/2018

Thank you so much for the positive review and always trusting us with each vehicle that you own. Customer satisfaction is very important to us!


JP
John P.
Ocala, FL
Chrysler PT Cruiser
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06/12/2018 Category: Service
John said the service price was not what he expected. The work was excellent.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/22/2018

Thank you for the positive review and trusting us with your vehicle. Customer satisfaction is very important to us!


WB
William B.
Ocklawaha, FL
Ford Econoline Cargo Van
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
William said the technicians were up front and explained everything. They were quick and the experience was nice.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 06/22/2018

Thank you so much for the positive review and trusting us with your vehicle. Customer satisfaction is very important to us!


DG
Dick G.
Reddick, FL
Honda Civic Cpe
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06/01/2018
Walts Brake & More Service
Have been using Walt's Brake & More for over 5 years now with no complaints and only the best of service. Originally went to him due to his being AAA service and I was not disappointed. He services both of our vehicles and is the first place I've ever used that I do not have to check behind them to see if something has been left undone....this is important especially for my wife's car since we live in the country. Over the years I've been to places where the hood has been left unlocked, oil cap left off and in one case, after a front end alignment, the front end bolts were never tightened. Never a worry here, and I've never had them try to sell something that was unneeded.
Walt K., President from Walts Brake & More responded on 06/22/2018

Thank you so much for the positive review. Loyal customers like yourself are what has kept us around for so long. Thank you for trusting us with your vehicles. Customer service is very important to us!


GH
Glenn H.
Ocklawaha, FL
Chevrolet Chevy Express
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05/25/2018 Category: Service
Glenn said that using the facility was an excellent experience, they were kind and helpful, honest and gave him a good deal.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/30/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


KL
Ken L.
Clifford, MI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Ken said he goes every one or two years and it is always a good experience. The mechanic is very knowledgeable and he is always willing to speak with the customers.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/30/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


AJ
Allen J.
Ocala, FL
Ford F-150
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05/23/2018 Category: Service
Allen said the employees have done well so far.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/30/2018

Thank you for the positive review!


SL
Silvia L.
Ocala, FL
Mercury Grand Marquis
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05/23/2018 Category: Service
Silvia said the service was great overall. The AC is working fine since the service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/30/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


DM
Dianne M.
Morriston, FL
Lincoln MKX
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05/17/2018 Category: Service
Dianne said another facility recommended she do a major repair on her vehicle but when she took it into this business they said she did not need the repair yet. She is very appreciative and when she does need that repair she will be back, so will her husband with his repairs.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/30/2018

Thank you for the positive review and giving us a chance. Customer satisfaction is very important to us!


AT
Arnold T.
Ocala, FL
Ford
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05/15/2018 Category: Service
Arnold said the business did what he needed.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/24/2018

Thank you for the positive review and allowing us to service your vehicle. Customer satisfaction is very important to us!


KE
Keith E.
Ocala, FL
Ford Super Duty F-550 DRW
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05/07/2018 Category: Service
Keith said that he has been using this business for years and he gets good service up there.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/08/2018

Thank you for the positive review and your continued patronage. Customer satisfaction is very important to us!


GP
Geneva P.
Ocala, FL
Suzuki Esteem
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05/01/2018 Category: Service
Geneva said the facility provided good service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/08/2018

Thank you for the positive review. Customer satisfaction is very important to us!


BC
Bud C.
Anthony, FL
Chevrolet Sportvan
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04/20/2018 Category: Service
Bud said the business treats him well and does good work.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/08/2018

Thank you for the positive review and allowing us to service your vehicles throughout the years!


DI
Don I.
Anthony, FL
Subaru Legacy Sedan (Natl)
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04/19/2018 Category: Service
Don said the staff always seem to fix whatever's wrong with his vehicle and he doesn't have to bring it back. He's always had a good time whenever he went in.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/08/2018

Thank you for the positive review and glad you have a great time whenever you come to see us!


CN
Cesar N.
Ocala, FL
Lexus RX 330
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04/18/2018
Great service!
Thank you Eric, for the great job on my wife's care!!!
Walt K., President from Walts Brake & More responded on 05/08/2018

Thank you for the positive review and for your continued patronage!


VH
Vicky H.
Ocala, FL
Saturn VUE
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04/18/2018 Category: Service
Vicky said she has used this business for over 30 years and their service was impeccable. They did a top job and she was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.
Walt K., President from Walts Brake & More responded on 05/08/2018

Thank you for the positive review and being a loyal customer to us throughout the years. We greatly appreciate it!


V
Valued Customer
Dunnellon, FL
Chevrolet Silverado SS
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04/13/2018
2003 Chev Truck
Unexpected problem brought me to "Walt's Brake & More" they found a part, put it on and it was ready. Walt has become a good personal friend. Eric also has done a terrific job. The whole operation is family owned and operated, great job guys!
Walt K., President from Walts Brake & More responded on 04/16/2018

Thank you for the positive review. We appreciate our loyal customers like you who help us to keep Walts Brake & More a family owned and operated business. Customer satisfaction is very important to us!