Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

758 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


RF
Remi F.
Modesto, CA
Toyota Sienna
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Spoke with Raymond. He said he would not recommend the business for service because, they did not fix the leak in the air-conditioner on his vehicle correctly.
This review was collected via phone interview by Customer Research Inc.

MW
M W.
Modesto, CA
Chevrolet Cavalier
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2017 Category: Service
M said the business did not fix the issue with her vehicle. Her muffler still sounds the same as it did. She is not satisfied that she has to take her vehicle back. She would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 02/15/2017

Thank you for taking the time to provide feedback on your experience.  We strive to provide the best service to our customers to ensure they are happy with the repair.  I attempted to reach out to you via telephone to discuss the problem with your vehicle but was unable to.  Please feel free to call us back at 209-521-2378 so we may attempt to resolve the issues with your vehicle.  

Thank you,
Ignacio Contreras


RP
Ray P.
Modesto, CA
Ford Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2013 Category: Service
Ray said he is dissatisfied with this business. He said he had a lot of work done there and it was not completed correctly. He will not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 10/21/2013

On 08/06/13 Debra bought vehicle in becuase vehicle was over heating. At that time reccomended the radiator, thermostat, and over flow bottle due to radiator being cracked, thermostat being stuck closed, and alot of rust inside system. before repair we advised Debra that the vehicle may have further damage but she decided to proceed with repairs.
Called Ray to speak with him about review and he said he had nothing to do with it, we had to speak with Debra. We called Debra and she said she didnt have a problem with our service, that she will continue to bring cars to this shop and that she will call to rescore the review on the shop.


GB
Greg B.
Modesto, CA
Ford Mustang
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2018 Category: Service
Greg said he was not too impressed with the service, this time. He liked the employees, but they were not able to fix his vehicle. He was still charged for service. There was a noise issue with the front tire and it wasn't even addressed.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Hammond, LA
Honda Element
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2016 Category: Service
John said his overall experience with the business was not good. He said they gave him false information and told him the starter was okay, but it was not. He said he paid $90 for the business to check it out. When he went to another business, they charged him $560 for a new starter.
This review was collected via phone interview by Customer Research Inc.

FA
FRANK A.
Turlock, CA
Toyota Tacoma
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2017
Oil Change
The service was as good as always, but the bad thing was that they added the wrong oil. Not what my truck uses.

MM
Matthew M.
Turlock, CA
Ford Expedition
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2017 Category: Service
Matthew said this business did help him get his vehicle in and they tested his battery. He would not recommend them because one of the parts they ordered was defective and the new part they installed cost an additional $300. Also, they took longer to complete the work.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 06/18/2017

Thank you for taking the time to rate your experience.  After reading your review, I looked back into your records.  It showed that we only performed a diagnosis and did not do any work on your vehicle.  This was because the used part would take too long to arrive and the new part was too expensive.  You then opted to have your vehicle serviced elsewhere.  We strive to provide the best prices and perform the service as quickly as possible without compromising the accuracy of our work and maintaining our integrity.  If you have any questions please feel free to call us.  Thank you, Integrity Auto Repair

ignacio contreras

ML
Maria L.
Modesto, CA
Ford Explorer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016 Category: Service
Maria said this business provided good service but they kept delaying the delivery of the vehicle. The vehicle turned out great and she has not had any issues since service.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 04/27/2016

We apologize for delaying the vehicles return. Upon recieving vehicle we had noticed the front brakes had gotten metal to metal meaning that we needed to replace the rotors but could not replace them with customers approval. We called in order to get approval but no one answered and we did not recieve a phone call back. Again, we apologize for the delay and are happy to hear that you have not had an issue with our work. Thank you for trusting us with your vehicle!

ignacio contreras

KG
Karen G.
California
Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/12/2015 Category: Service
Karen said this business told her what was wrong with her vehicle but did not give her the option of having it repaired.
This review was collected via phone interview by Customer Research Inc.

DC
Daniel C.
Merced, CA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2014 Category: Service
Daniel said since the service, the vehicle is showing two sensor codes.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 07/30/2014

ignacio contreras

Hi daniel  when you tow you  car to are shop  the only problem that you say was the vehicle crank but dosen't start  and you say that  the you  replace injectors,fuel pump ,clean egr  valve  and fuel filter  and we are not wear  of any other problem of the vehicle and you only re quest to check starting problem .

MZ
MARY /RUDOLPH Z.
Modesto, CA
Dodge Ram Van
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/05/2014
The interest taken to help take care of your need. The excellent service that is provided.
I'm not satisfied with the way my vehicle Air Conditioner is working right now. It is not cooling at maximum capacity. I will have to take it in to be checked out and adjusted.

JR
Jaber R.
Modesto, CA
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Jaber said the business did a proper job servicing his vehicle.
This review was collected via phone interview by Customer Research Inc.

DG
Darling G.
Modesto, CA
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Darling said she has to take her vehicle back into the facility due to the air bag light came on after she left the business.
This review was collected via phone interview by Customer Research Inc.

TO
Tony O.
Turlock, CA
Chevrolet Silverado SS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Tony said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Modesto, CA
Dodge Durango
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Robert said the brakes feel a lot better but there is still a little squeak.
This review was collected via phone interview by Customer Research Inc.

MG
Maria G.
Modesto, CA
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Maria said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

EB
Ezekiel B.
Modesto, CA
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Ezekiel said the business did a good job and they were very honest.
This review was collected via phone interview by Customer Research Inc.

MZ
MARY /RUDOLPH Z.
Modesto, CA
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2018
2010 Honda
Good service.

SW
Scott W.
Planada, CA
Mazda B2300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Scott said the business did a really good job. The staff were respectful and courteous. However, it was a little more then he expected.
This review was collected via phone interview by Customer Research Inc.

AZ
Abel Z.
Ceres, CA
Toyota Echo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Abel said the employees were good, but the price was a little high.
This review was collected via phone interview by Customer Research Inc.