Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

717 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


GB
Greg B.
Modesto, CA
Ford Mustang
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2018 Category: Service
Greg said he was not too impressed with the service, this time. He liked the employees, but they were not able to fix his vehicle. He was still charged for service. There was a noise issue with the front tire and it wasn't even addressed.
This review was collected via phone interview by Customer Research Inc.

LM
Luther M.
California
Mazda Protege5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Spoke with Luther's wife. She said the technician completely diagnosed the problem incorrectly. Two hours after leaving the facility the same issues reappeared. As a result they had to spend over two hundred dollars for nothing.
This review was collected via phone interview by Customer Research Inc.

MM
Matthew M.
Turlock, CA
Ford Expedition
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2017 Category: Service
Matthew said this business did help him get his vehicle in and they tested his battery. He would not recommend them because one of the parts they ordered was defective and the new part they installed cost an additional $300. Also, they took longer to complete the work.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 06/18/2017

Thank you for taking the time to rate your experience.  After reading your review, I looked back into your records.  It showed that we only performed a diagnosis and did not do any work on your vehicle.  This was because the used part would take too long to arrive and the new part was too expensive.  You then opted to have your vehicle serviced elsewhere.  We strive to provide the best prices and perform the service as quickly as possible without compromising the accuracy of our work and maintaining our integrity.  If you have any questions please feel free to call us.  Thank you, Integrity Auto Repair

ignacio contreras

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M W.
Modesto, CA
Chevrolet Cavalier
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2017 Category: Service
M said the business did not fix the issue with her vehicle. Her muffler still sounds the same as it did. She is not satisfied that she has to take her vehicle back. She would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 02/15/2017

Thank you for taking the time to provide feedback on your experience.  We strive to provide the best service to our customers to ensure they are happy with the repair.  I attempted to reach out to you via telephone to discuss the problem with your vehicle but was unable to.  Please feel free to call us back at 209-521-2378 so we may attempt to resolve the issues with your vehicle.  

Thank you,
Ignacio Contreras


JH
John H.
Hammond, LA
Honda Element
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2016 Category: Service
John said his overall experience with the business was not good. He said they gave him false information and told him the starter was okay, but it was not. He said he paid $90 for the business to check it out. When he went to another business, they charged him $560 for a new starter.
This review was collected via phone interview by Customer Research Inc.

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BARBARA D.
Modesto, CA
Chrysler Concorde
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2013
The best place around!
I alway trust Ignacio and he is very fair with his charges! I wound'd go anywhere else and wouldn't trust anyone else!!

RP
Ray P.
Modesto, CA
Ford Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2013 Category: Service
Ray said he is dissatisfied with this business. He said he had a lot of work done there and it was not completed correctly. He will not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 10/21/2013

On 08/06/13 Debra bought vehicle in becuase vehicle was over heating. At that time reccomended the radiator, thermostat, and over flow bottle due to radiator being cracked, thermostat being stuck closed, and alot of rust inside system. before repair we advised Debra that the vehicle may have further damage but she decided to proceed with repairs.
Called Ray to speak with him about review and he said he had nothing to do with it, we had to speak with Debra. We called Debra and she said she didnt have a problem with our service, that she will continue to bring cars to this shop and that she will call to rescore the review on the shop.


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JACINTA G.
Patterson, CA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
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Always great service! My whole family goes to Integrity

JD
Jaye D.
Woodbridge, CA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jaye said Ignacio has always kept his prices reasonable and treats his customers like they are family. . He is a spectacular mechanic and has been for many years.
This review was collected via phone interview by Customer Research Inc.

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Erika L.
Modesto, CA
Honda Accord Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Erika said the business treats their customers fairly.
This review was collected via phone interview by Customer Research Inc.

JS
Jean S.
Modesto, CA
Kia Amanti
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Jean said the staff were honest and did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Joe S.
Modesto, CA
GMC Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Joe said he was impressed with the service he received.
This review was collected via phone interview by Customer Research Inc.

MG
Millie G.
Modesto, CA
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Millie said the business was nice and the service was good. She has been going there for quite a while now.
This review was collected via phone interview by Customer Research Inc.

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Bobby V.
Ceres, CA
Buick Park Avenue
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Bobby said the business did a good job, but he would like to request that he gets a receipt faxed to him. He was supposed to have gotten it by now and he hasn't received it yet.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Modesto, CA
Dodge Durango
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Robert said the brakes feel a lot better but there is still a little squeak.
This review was collected via phone interview by Customer Research Inc.

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Adriana C.
Modesto, CA
Jeep Compass
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Adriana said the staff are very honest and nice. They don't try to sell customers things they don't need.
This review was collected via phone interview by Customer Research Inc.

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Susan D.
Modesto, CA
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Susan said this business did a really good job.
This review was collected via phone interview by Customer Research Inc.

TG
Thomas G.
Modesto, CA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Thomas said the business completed his vehicle maintenance correctly.
This review was collected via phone interview by Customer Research Inc.

DJ
David J.
Patterson, CA
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
David said this business was super accommodating. He needed his vehicle repaired in a couple of hours and they repaired it.
This review was collected via phone interview by Customer Research Inc.

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Dan E.
Hughson, CA
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Dan said that the facility took care of everything he needed.
This review was collected via phone interview by Customer Research Inc.