Integrity Auto Repair


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

664 Reviews

99% Would Recommend
Latest Review 1 day ago
Luther M. on 12/19/2017
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Spoke with Luther's wife. She said the technician completely diagnosed the problem incorrectly. Two hours after leaving the facility the same issues reappeared. As a result they had to spend over two hundred dollars for nothing.
Vehicle: Mazda Protege5
Category: Service
Service Date: 12/07/2017
Review Created: 12/19/2017
This review was collected via phone interview by Customer Research Inc.
Matthew M. on 06/13/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Matthew said this business did help him get his vehicle in and they tested his battery. He would not recommend them because one of the parts they ordered was defective and the new part they installed cost an additional $300. Also, they took longer to complete the work.
Vehicle: Ford Expedition
Category: Service
Service Date: 06/09/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. at Integrity Auto Repair responded on 06/18/2017

Thank you for taking the time to rate your experience.  After reading your review, I looked back into your records.  It showed that we only performed a diagnosis and did not do any work on your vehicle.  This was because the used part would take too long to arrive and the new part was too expensive.  You then opted to have your vehicle serviced elsewhere.  We strive to provide the best prices and perform the service as quickly as possible without compromising the accuracy of our work and maintaining our integrity.  If you have any questions please feel free to call us.  Thank you, Integrity Auto Repair

ignacio contreras
M W. on 02/06/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
M said the business did not fix the issue with her vehicle. Her muffler still sounds the same as it did. She is not satisfied that she has to take her vehicle back. She would not recommend the business for service.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 02/03/2017
Review Created: 02/06/2017
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. at Integrity Auto Repair responded on 02/15/2017

Thank you for taking the time to provide feedback on your experience.  We strive to provide the best service to our customers to ensure they are happy with the repair.  I attempted to reach out to you via telephone to discuss the problem with your vehicle but was unable to.  Please feel free to call us back at 209-521-2378 so we may attempt to resolve the issues with your vehicle.  

Thank you,
Ignacio Contreras

John H. on 11/05/2016
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John said his overall experience with the business was not good. He said they gave him false information and told him the starter was okay, but it was not. He said he paid $90 for the business to check it out. When he went to another business, they charged him $560 for a new starter.
Vehicle: Honda Element
Category: Service
Service Date: 10/25/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
BARBARA D. on 10/16/2013
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"The best place around!"
I alway trust Ignacio and he is very fair with his charges! I wound'd go anywhere else and wouldn't trust anyone else!!
Vehicle: Chrysler Concorde
Service Date: 10/15/2013
Review Created: 10/16/2013 08:10 PM
Ray P. on 09/21/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Ray said he is dissatisfied with this business. He said he had a lot of work done there and it was not completed correctly. He will not recommend them to others because of the reasons mentioned.
Vehicle: Ford Pickup
Category: Service
Service Date: 08/29/2013
Review Created: 09/21/2013
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. at Integrity Auto Repair responded on 10/21/2013

On 08/06/13 Debra bought vehicle in becuase vehicle was over heating. At that time reccomended the radiator, thermostat, and over flow bottle due to radiator being cracked, thermostat being stuck closed, and alot of rust inside system. before repair we advised Debra that the vehicle may have further damage but she decided to proceed with repairs.
Called Ray to speak with him about review and he said he had nothing to do with it, we had to speak with Debra. We called Debra and she said she didnt have a problem with our service, that she will continue to bring cars to this shop and that she will call to rescore the review on the shop.

David P. on 01/17/2018
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David said the service was great.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/28/2017
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
PHILIP/JOHN K. on 01/11/2018
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"Trustworthy"
Why must it be present my first comment says it all. Don't waste my time!
Vehicle: Chrysler 300
Service Date: 01/10/2018
Review Created: 01/11/2018 10:13 AM
Roshni G. on 01/10/2018
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Roshni said the business had good service.
Vehicle: Mercedes-Benz C300
Category: Service
Service Date: 01/04/2018
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Scott W. on 01/09/2018
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Scott said the business did a really good job. The staff were respectful and courteous. However, it was a little more then he expected.
Vehicle: Mazda B2300
Category: Service
Service Date: 01/08/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
REMI L. on 01/06/2018
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"Great work and service"
Competitive pricing and never have to go back to have something re-done.
Vehicle: Ford Bronco
Service Date: 12/18/2017
Review Created: 01/06/2018 10:00 AM
RAMONA T. on 01/05/2018
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"Professional service "
Great customer service
Vehicle: Toyota Camry
Service Date: 01/05/2018
Review Created: 01/05/2018 08:35 PM
Alfonso P. on 12/29/2017
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Alfonso said the service was outstanding and perfect.
Vehicle: Nissan Maxima
Category: Service
Service Date: 12/21/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
RONNIE O. on 12/23/2017
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"Repair Service"
The owner Nacho. Provide great service.
Vehicle: Toyota Sienna
Service Date: 12/22/2017
Review Created: 12/23/2017 07:52 AM
Roberto M. on 12/22/2017
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Spoke with Robert. He said he liked the way the mechanic didn't put stuff in his vehicle that he didn't need. He was really good about that.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/20/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Clarissa L. on 12/21/2017
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Clarissa said everything was good from start to finish. The staff were really friendly and respectful, which she appreciated. The price was also a little cheaper than the initial quote, which was nice.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Abel Z. on 12/21/2017
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Abel said the employees were good, but the price was a little high.
Vehicle: Toyota Echo
Category: Service
Service Date: 12/14/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
KAGEKUMTHORN B. on 12/18/2017
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"The best auto repair shop in town "
The best auto repair shop in town.
Vehicle: INFINITI QX56
Service Date: 12/13/2017
Review Created: 12/18/2017 09:32 PM
Sean A. on 12/18/2017
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Sean said the business was not perfect, but it was very good. He would like them to keep up the good work.
Vehicle: Chrysler 300
Category: Service
Service Date: 11/20/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Gloria R. on 12/18/2017
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Gloria said she was happy with the service.
Vehicle: Ford C-Max Energi
Category: Service
Service Date: 12/12/2017
Review Created: 12/18/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 664 in total