Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

774 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


RF
Remi F.
Modesto, CA
Toyota Sienna
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Spoke with Raymond. He said he would not recommend the business for service because, they did not fix the leak in the air-conditioner on his vehicle correctly.
This review was collected via phone interview by Customer Research Inc.

GB
Greg B.
Modesto, CA
Ford Mustang
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/16/2018 Category: Service
Greg said he was not too impressed with the service, this time. He liked the employees, but they were not able to fix his vehicle. He was still charged for service. There was a noise issue with the front tire and it wasn't even addressed.
This review was collected via phone interview by Customer Research Inc.

LM
Luther M.
California
Mazda Protege5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Spoke with Luther's wife. She said the technician completely diagnosed the problem incorrectly. Two hours after leaving the facility the same issues reappeared. As a result they had to spend over two hundred dollars for nothing.
This review was collected via phone interview by Customer Research Inc.

MM
Matthew M.
Turlock, CA
Ford Expedition
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/13/2017 Category: Service
Matthew said this business did help him get his vehicle in and they tested his battery. He would not recommend them because one of the parts they ordered was defective and the new part they installed cost an additional $300. Also, they took longer to complete the work.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 06/18/2017

Thank you for taking the time to rate your experience.  After reading your review, I looked back into your records.  It showed that we only performed a diagnosis and did not do any work on your vehicle.  This was because the used part would take too long to arrive and the new part was too expensive.  You then opted to have your vehicle serviced elsewhere.  We strive to provide the best prices and perform the service as quickly as possible without compromising the accuracy of our work and maintaining our integrity.  If you have any questions please feel free to call us.  Thank you, Integrity Auto Repair

ignacio contreras

MW
M W.
Modesto, CA
Chevrolet Cavalier
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2017 Category: Service
M said the business did not fix the issue with her vehicle. Her muffler still sounds the same as it did. She is not satisfied that she has to take her vehicle back. She would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 02/15/2017

Thank you for taking the time to provide feedback on your experience.  We strive to provide the best service to our customers to ensure they are happy with the repair.  I attempted to reach out to you via telephone to discuss the problem with your vehicle but was unable to.  Please feel free to call us back at 209-521-2378 so we may attempt to resolve the issues with your vehicle.  

Thank you,
Ignacio Contreras


JH
John H.
Hammond, LA
Honda Element
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/05/2016 Category: Service
John said his overall experience with the business was not good. He said they gave him false information and told him the starter was okay, but it was not. He said he paid $90 for the business to check it out. When he went to another business, they charged him $560 for a new starter.
This review was collected via phone interview by Customer Research Inc.

BD
BARBARA D.
Modesto, CA
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2013
The best place around!
I alway trust Ignacio and he is very fair with his charges! I wound'd go anywhere else and wouldn't trust anyone else!!

RP
Ray P.
Modesto, CA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/21/2013 Category: Service
Ray said he is dissatisfied with this business. He said he had a lot of work done there and it was not completed correctly. He will not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
IGNACIO C. from Integrity Auto Repair responded on 10/21/2013

On 08/06/13 Debra bought vehicle in becuase vehicle was over heating. At that time reccomended the radiator, thermostat, and over flow bottle due to radiator being cracked, thermostat being stuck closed, and alot of rust inside system. before repair we advised Debra that the vehicle may have further damage but she decided to proceed with repairs.
Called Ray to speak with him about review and he said he had nothing to do with it, we had to speak with Debra. We called Debra and she said she didnt have a problem with our service, that she will continue to bring cars to this shop and that she will call to rescore the review on the shop.


RL
Roberto L.
Salida, CA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Roberto said the mechanics do their job and they have good prices.
This review was collected via phone interview by Customer Research Inc.

ST
Sajmir T.
California
Mercedes-Benz S500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2018 Category: Service
Sajmir said the staff members were professional. They provided awesome service, and were fast. He is happy with the service, but they were a bit expensive.
This review was collected via phone interview by Customer Research Inc.

AG
Alfredo G.
Modesto, CA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Alfredo said the staff fixed the problem.
This review was collected via phone interview by Customer Research Inc.

MM
Maria M.
Modesto, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Maria said the staff was very honest and completed the work in a timely manner. The facility was clean and welcoming
This review was collected via phone interview by Customer Research Inc.

TH
TIM/REBECCA H.
Modesto, CA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Service
Thank you for the excellent service! Our family has entrusted our vehicles to Integrity for 20 years.

LT
LESLIE T.
Modesto, CA
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2018
Convience and pricing
Always pleasant. Willing to get me in ASAP and do a great job at a fair and reasonable price.

JS
JEAN S.
Modesto, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Honest and great service
This is an honest service oriented business. They have serviced our cars for years and we would recommend them highly.

PC
Penny C.
Modesto, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Penny said the staff got her in on time. The facility was very clean. The staff was friendly and provided efficient service.
This review was collected via phone interview by Customer Research Inc.

KP
Karina P.
Modesto, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Karina said they were quick and affordable.
This review was collected via phone interview by Customer Research Inc.

RG
Ruben G.
California
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Ruben said that the place does good work.
This review was collected via phone interview by Customer Research Inc.

MS
MARSHA S.
Modesto, CA
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018
Good efficient service.
I always feel confident that my car is in good hands. Trustworthy and honest service.

TM
Tim M.
Ceres, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Tim said the business is honest and fair priced.
This review was collected via phone interview by Customer Research Inc.