I'm very sorry to hear that you were not satisfied with the service your recieved. I went back through your invoice notes and it is all stated on the invoice what was done and why. We needed to do the compression test because there was nothing else causing the miss fire. The miss fire was caused by the engine not having compression which we found by doing a compression test. The engine needs replaced to fix the problem. This was all stated on your invoice and you were informed over the phone during the whole process. I would like to know if there is anything we can do to remedy the issue that you had with your service. Please contact me and we can discuss it.
I'm sorry that you you were up-happy with the price of the repair on your vehicle. We will work harder to make sure that everyone is in the loop for prices of repairs to our customers vehicles. We hope to see you in the future so we can provide the best service possible!
As we discussed when you brought the vehicle back in that there was a big mis-communication between us. We are very sorry for that, we strive to provide the best service for everyone. When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem. We have worked with you on this problem and it is all fixed now with your approval. I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again. If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business
Hello Fred, when we noticed that the tranny hoses had a leak in them it was after repairs were complete and we went for a test drive. Due to the fact that we had a full schedule and knew you needed the vehicle back it was not a major issue to fix them right away. We put the recommendation on the work order and explained to your wife when she picked up the vehicle up that it should be done at a later date when convient. Sorry for the miscommunacation. If you would like to get them fix, please call and schedule another appointment. Thank you for the honest review.