99% Would Recommend
Latest Review 8 days ago
Michell L. on 04/20/2016
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Service on Auodi"
The work done was not what was explained to me on the phone with Dereck. Was unhappy with the price.
Vehicle: Audi A4
Service Date: 04/14/2016
Review Created: 04/20/2016 09:20 AM
THE BACHMAN A. at Bachman Auto LLC responded on 04/21/2016

Michell, 
I'm sorry that you you were up-happy with the price of the repair on your vehicle.  We will work harder to make sure that everyone is in the loop for prices of repairs to our customers vehicles.  We hope to see you in the future so we can provide the best service possible!

Brian A. on 11/05/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disappointed"
I have used Bachman for years. They have always done good work until recently. The last several time I have had to take the vehicle back because the work wa not done properly. The most recent time, I had asked for them to call me with an estimate before starting work. They did not, they just called me to tell me the vehicle was ready to pick up and what the cost was. The problem was if I had known the cost I would not have authorized the work. Also, the vehicle still has the same problem they were supposed to fix. So I will take it back again.
Vehicle: Chevrolet S10 Pickup
Service Date: 11/03/2014
Review Created: 11/05/2014 06:35 AM
THE BACHMAN A. at Bachman Auto LLC responded on 11/25/2014

Brian,
As we discussed when you brought the vehicle back in that there was  a big mis-communication between us.  We are very sorry for that, we strive to provide the best service for everyone.  When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem.  We have worked with you on this problem and it is all fixed now with your approval.  I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again.  If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business

Helen W. on 09/11/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Helen said the first time she took her vehicle to the business the staff found nothing wrong but suggested it was her starter. She asked them if it was the gas gage and they said no. She brought the vehicle back and the second time they said they could not find what was wrong with the vehicle. Later they stated that it had to do with the gas gage. The final bill was expensive the business was nice and she had no hard feelings about the experience.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 09/01/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Kevin A. on 04/10/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"no fix"
The guys are great here! Unfortunately, after having my truck for a week and $450, they could not figure out the hard starting problem. Now I have to try another shop or dealership... and more money. Good effort I guess...
Vehicle: GMC Pickup
Service Date: 04/07/2016
Review Created: 04/10/2016 09:38 AM
Fred V. on 01/24/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Fred said when he went to pick his vehicle up he noticed that the facility put on his receipt that he should get additional work for leaking valves, but they never said a word to him about it or asked if he wanted them to do anything about it. He said this business should be more clear.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 01/16/2014
Review Created: 01/24/2014
This review was collected via phone interview by Customer Research Inc.
THE BACHMAN A. at Bachman Auto LLC responded on 01/28/2014

Hello Fred, when we noticed that the tranny hoses had a leak in them it was after repairs were complete and we went for a test drive.  Due to the fact that we had a full schedule and knew you needed the vehicle back it was not a major issue to fix them right away.  We put the recommendation on the work order and explained to your wife when she picked up the vehicle up that it should be done at a later date when convient.  Sorry for the miscommunacation.  If you would like to get them fix, please call and schedule another appointment.  Thank you for the honest review.

Mares M. on 08/24/2013
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Mares said his vehicle was not fixed to his satisfaction at this business. He was told that among other problems he had a faulty solenoid, which would cost $3000 to replace. They also replaced the rear tank and since then his vehicle does not accelerate the same way it used to. It also gets less miles per tank of gas. He used to get 100 plus miles, but now it only gets 30. He will be taking his vehicle to another business to get repaired.
Vehicle: Ford Pickup
Category: Service
Service Date: 08/07/2013
Review Created: 08/24/2013
This review was collected via phone interview by Customer Research Inc.
John W. on 01/12/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said he wanted to have a payment plan, but they didn't have credit available.
Vehicle: Nissan Xterra
Category: Service
Service Date: 01/04/2013
Review Created: 01/12/2013
This review was collected via phone interview by Customer Research Inc.
Angelo M. on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Angelo said he was happy with the service.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/16/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
Dan T. on 10/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Dan said this business provided good service.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/20/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
Ben G. on 10/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ben said this business was good.
Vehicle: GMC Acadia
Category: Service
Service Date: 10/04/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Tom M. on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Tom said he already talked to Charlie about his major transmission issues. He would recommend this business.
Vehicle: Ford Mustang
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Vince W. on 02/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Vince said the business took awhile to diagnose the problem and he feels they should of given him options. They are great and she likes them.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/13/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Troy H. on 10/22/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Troy said he and his wife both take their vehicles to the business. He would absolutely recommend them.
Vehicle: Hyundai Tucson
Category: Service
Service Date: 10/20/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
Tony M. on 10/17/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very convenient"
friendly service and very helpful
Vehicle: Chevrolet TrailBlazer
Service Date: 10/05/2016
Review Created: 10/17/2016 09:14 PM
Simon R. on 10/14/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Simon's son. He said the business did extra work when they did not authorize it and because of this they had a bigger bill than what expected.
Vehicle: Lincoln Mark V
Category: Service
Service Date: 10/11/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Nick S. on 05/23/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timeliness of service and the quality of workmanship on the repairs that were done on the vehicle"
I am glad that I chose to give Bachman a try, I believe I found an excellent place to bring my vehicle for future repairs.
Vehicle: Chevrolet Pickup
Service Date: 04/29/2016
Review Created: 05/23/2016 10:37 PM
Robert L. on 05/16/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Robert said this business did a very good job.
Vehicle: Honda Accord
Category: Service
Service Date: 05/13/2016
Review Created: 05/16/2016
This review was collected via phone interview by Customer Research Inc.
Bill E. on 10/24/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They seam to be honest "
Good communication
Vehicle: Jeep Liberty
Service Date: 10/22/2015
Review Created: 10/24/2015 11:39 AM
THE BACHMAN A. at Bachman Auto LLC responded on 11/10/2015

Bill thanks for the good review, I hope next time we can earn a 5 star review.  If there is anything that we can do to accomplish that please let me know.  

Again thanks for the business.

Ryan Q. on 07/27/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Ryan said this business was nice and quick with service.
Vehicle: Ford Econoline
Category: Service
Service Date: 07/17/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Dan J. on 01/25/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
great communication. Not pushy about additional items. Friendly and knowledgeable.
Vehicle: Toyota Highlander
Service Date: 01/23/2015
Review Created: 01/25/2015 08:33 PM
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