Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

562 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


MD
Mary Lou D.
Colorado
Chevrolet Cavalier
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Mary Lou said the staff overcharged her. They charged her $250 for the compression, and they never told her what was wrong with the engine. They checked the vehicle for things she didn't need, then they charged her for that as well.
This review was collected via phone interview by Customer Research Inc.
THE BACHMAN A. from Bachman Auto LLC

Mary, 
I'm very sorry to hear that you were not satisfied with the service your recieved.  I went back through your invoice notes and it is all stated on the invoice what was done and why.  We needed to do the compression test because there was nothing else causing the miss fire.  The miss fire was caused by the engine not having compression which we found by doing a compression test.  The engine needs replaced to fix the problem.  This was all stated on your invoice and you were informed over the phone during the whole process.  I would like to know if there is anything we can do to remedy the issue that you had with your service.  Please contact me and we can discuss it. 


DM
Donnie M.
Brighton, CO
Chevrolet Silverado 1500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2018
This place rocks!
The service you receive from Cliff, Charlie and Derek is always top notch! They care and it shows in their work!

HW
Helen W.
Colorado
Chevrolet Cavalier
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
Helen said the first time she took her vehicle to the business the staff found nothing wrong but suggested it was her starter. She asked them if it was the gas gage and they said no. She brought the vehicle back and the second time they said they could not find what was wrong with the vehicle. Later they stated that it had to do with the gas gage. The final bill was expensive the business was nice and she had no hard feelings about the experience.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
Arvada, CO
Chevrolet S10 Pickup
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2014
Disappointed
I have used Bachman for years. They have always done good work until recently. The last several time I have had to take the vehicle back because the work wa not done properly. The most recent time, I had asked for them to call me with an estimate before starting work. They did not, they just called me to tell me the vehicle was ready to pick up and what the cost was. The problem was if I had known the cost I would not have authorized the work. Also, the vehicle still has the same problem they were supposed to fix. So I will take it back again.
THE BACHMAN A. from Bachman Auto LLC

Brian,
As we discussed when you brought the vehicle back in that there was  a big mis-communication between us.  We are very sorry for that, we strive to provide the best service for everyone.  When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem.  We have worked with you on this problem and it is all fixed now with your approval.  I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again.  If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business


MM
Mares M.
Denver, CO
Ford Pickup
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2013 Category: Service
Mares said his vehicle was not fixed to his satisfaction at this business. He was told that among other problems he had a faulty solenoid, which would cost $3000 to replace. They also replaced the rear tank and since then his vehicle does not accelerate the same way it used to. It also gets less miles per tank of gas. He used to get 100 plus miles, but now it only gets 30. He will be taking his vehicle to another business to get repaired.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Brighton, CO
Honda Pilot
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2013
Honest Quality Repairs
Bachman Auto provides honest, quality repairs. I drive 25 miles to get to their shop, but it is worth it. They fix my car quickly, and for a fair price, and they always have friendly service.

LT
Luke T.
Colorado
Jeep Liberty
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Luke said the staff seemed like good guys.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Arvada, CO
Jeep Commander
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Brett said they were good.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Denver, CO
Toyota 4Runner
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
These guys are great!
These guys are simply great

AH
Anna H.
Colorado
Jeep Grand Cherokee
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Cory. He said that the business has good guys there who are timely and do good work.
This review was collected via phone interview by Customer Research Inc.

AW
Andre W.
Arvada, CO
Dodge Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Andre said he has known the owner for years. He always does a good job.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Littleton, CO
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Outstanding customer service
We have been bringing all of our cars to Charlie and Cliff for many years and the service both mechanical and customer is outstanding.

KL
Katrina L.
Chevrolet Camaro
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Service
Great service , friendly and they listen to what you have to say and they do good work.

LM
Lee M.
Arvada, CO
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
As usual once again, this facility diagnosed my problem and considering the scope of the trouble, proceeded to rectify the situation in a timely and cost saving manner
On Easter Sunday, my transmission in my Ford Escape decided to malfunction. After taking it to Bachman Auto on the following Monday, they began to assess the problem and advised me of an acceptable (to me) route of progress to fix the problem. They are a top notch automotive garage and I would take my car to them without hesitation.

TG
Tammy G.
Arvada, CO
Chevrolet Equinox
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Tammy said the staff provided above and beyond excellent customer service.
This review was collected via phone interview by Customer Research Inc.

DV
David V.
Golden, CO
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
Ford F-350 Turbo Diesel
The truck runs great again, thanks for getting it done.

RA
Ron A.
Arvada, CO
Ford Explorer
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
20004 Explorer June Ammerman
Give us a few days or a couple of weeks. We have not gone anyplace jet. Wait until we put some miles on it. We would not even think about leaving Bachman

EC
Edith C.
Arvada, CO
Toyota Camry
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Edith said she's been very happy and pleased with the service. The employees picked up her vehicle and dropped it off to her. She really appreciated that.
This review was collected via phone interview by Customer Research Inc.

BH
Bruce H.
Arvada, CO
Dodge Pickup
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018
Great Service
Thanks for getting my 09 Dodge Ram in for a quick oil change.
See you again soon.

RC
Ralph C.
Dodge Durango
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2018
Durango Repair
Excellent service - Found the problem on my vehicle when 2 ( TWO !! ) other auto mechanic outlets ( Reputable ones - both known in Wheat Ridge - Lakewood area..) could not but yet charged me for significent repairs anyway......Bachman was efficient - easy to talk to - e-mail communication was great.......Thank you guys from Cliff / Derek and crew......I'm very happy with the work you did....