Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

572 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


MD
Mary Lou D.
Colorado
Chevrolet Cavalier
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Mary Lou said the staff overcharged her. They charged her $250 for the compression, and they never told her what was wrong with the engine. They checked the vehicle for things she didn't need, then they charged her for that as well.
This review was collected via phone interview by Customer Research Inc.
THE BACHMAN A. from Bachman Auto LLC responded on 02/07/2018

Mary, 
I'm very sorry to hear that you were not satisfied with the service your recieved.  I went back through your invoice notes and it is all stated on the invoice what was done and why.  We needed to do the compression test because there was nothing else causing the miss fire.  The miss fire was caused by the engine not having compression which we found by doing a compression test.  The engine needs replaced to fix the problem.  This was all stated on your invoice and you were informed over the phone during the whole process.  I would like to know if there is anything we can do to remedy the issue that you had with your service.  Please contact me and we can discuss it. 


DM
Donnie M.
Brighton, CO
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2018
This place rocks!
The service you receive from Cliff, Charlie and Derek is always top notch! They care and it shows in their work!

HW
Helen W.
Colorado
Chevrolet Cavalier
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
Helen said the first time she took her vehicle to the business the staff found nothing wrong but suggested it was her starter. She asked them if it was the gas gage and they said no. She brought the vehicle back and the second time they said they could not find what was wrong with the vehicle. Later they stated that it had to do with the gas gage. The final bill was expensive the business was nice and she had no hard feelings about the experience.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
Arvada, CO
Chevrolet S10 Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2014
Disappointed
I have used Bachman for years. They have always done good work until recently. The last several time I have had to take the vehicle back because the work wa not done properly. The most recent time, I had asked for them to call me with an estimate before starting work. They did not, they just called me to tell me the vehicle was ready to pick up and what the cost was. The problem was if I had known the cost I would not have authorized the work. Also, the vehicle still has the same problem they were supposed to fix. So I will take it back again.
THE BACHMAN A. from Bachman Auto LLC responded on 11/25/2014

Brian,
As we discussed when you brought the vehicle back in that there was  a big mis-communication between us.  We are very sorry for that, we strive to provide the best service for everyone.  When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem.  We have worked with you on this problem and it is all fixed now with your approval.  I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again.  If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business


MM
Mares M.
Denver, CO
Ford Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2013 Category: Service
Mares said his vehicle was not fixed to his satisfaction at this business. He was told that among other problems he had a faulty solenoid, which would cost $3000 to replace. They also replaced the rear tank and since then his vehicle does not accelerate the same way it used to. It also gets less miles per tank of gas. He used to get 100 plus miles, but now it only gets 30. He will be taking his vehicle to another business to get repaired.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Brighton, CO
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2013
Honest Quality Repairs
Bachman Auto provides honest, quality repairs. I drive 25 miles to get to their shop, but it is worth it. They fix my car quickly, and for a fair price, and they always have friendly service.

CV
Charles V.
Arvada, CO
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Charles said he has been working with the business for a long time and they are always friendly, courteous, and efficient.
This review was collected via phone interview by Customer Research Inc.

MW
Mary Beth W.
Arvada, CO
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Bachman auto
I am very glad I found Bachman auto. Cliff kept me informed and got the job done early. He let me know what is needed next and I feel they are honest. I recommend them and I will be back when needed. My Jeep is running great now.

ER
Ellen R.
Boulder, CO
Subaru Outback (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Ellen said the staff were super fast, explained everything and didn't try to sell her anything that she didn't need.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Glendale, AZ
Cadillac Seville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Mike said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

KS
Kyla S.
Colorado
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Spoke with Kyla. She said she dropped off the vehicle, and they got in done in two days.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Arvada, CO
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
mileage service
have been going to Bachman's for years and they have kept both of my CRV's running great - my 99 is coming up on 200,000 miles and still runs great

MM
Mike M.
Colorado
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mike said the staff are great folks to work with, and they are honest.
This review was collected via phone interview by Customer Research Inc.

CM
catherine M.
Arvada, CO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Trustworthy
trustworthy, knowledgeable, do it once, do it right not like others

RC
Robert C.
Colorado
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Robert said he's happy with the service that was performed. The staff did a good job and he had a good experience.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Colorado
Cadillac DeVille
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2018 Category: Service
Daniel said when he went to pick up the vehicle it would not start and was spewing out smoke so he left it there. He feels the vehicle wasn't tuned right.
This review was collected via phone interview by Customer Research Inc.

LT
Luke T.
Colorado
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Luke said the staff seemed like good guys.
This review was collected via phone interview by Customer Research Inc.

BB
Brett B.
Arvada, CO
Jeep Commander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Brett said they were good.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Denver, CO
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
These guys are great!
These guys are simply great

AH
Anna H.
Colorado
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Cory. He said that the business has good guys there who are timely and do good work.
This review was collected via phone interview by Customer Research Inc.