Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

589 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


MD
Mary Lou D.
Colorado
Chevrolet Cavalier
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Mary Lou said the staff overcharged her. They charged her $250 for the compression, and they never told her what was wrong with the engine. They checked the vehicle for things she didn't need, then they charged her for that as well.
This review was collected via phone interview by Customer Research Inc.
THE BACHMAN A. from Bachman Auto Service & Repair responded on 02/07/2018

Mary, 
I'm very sorry to hear that you were not satisfied with the service your recieved.  I went back through your invoice notes and it is all stated on the invoice what was done and why.  We needed to do the compression test because there was nothing else causing the miss fire.  The miss fire was caused by the engine not having compression which we found by doing a compression test.  The engine needs replaced to fix the problem.  This was all stated on your invoice and you were informed over the phone during the whole process.  I would like to know if there is anything we can do to remedy the issue that you had with your service.  Please contact me and we can discuss it. 


DM
Donnie M.
Brighton, CO
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2018
This place rocks!
The service you receive from Cliff, Charlie and Derek is always top notch! They care and it shows in their work!

HW
Helen W.
Colorado
Chevrolet Cavalier
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2017 Category: Service
Helen said the first time she took her vehicle to the business the staff found nothing wrong but suggested it was her starter. She asked them if it was the gas gage and they said no. She brought the vehicle back and the second time they said they could not find what was wrong with the vehicle. Later they stated that it had to do with the gas gage. The final bill was expensive the business was nice and she had no hard feelings about the experience.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
Arvada, CO
Chevrolet S10 Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2014
Disappointed
I have used Bachman for years. They have always done good work until recently. The last several time I have had to take the vehicle back because the work wa not done properly. The most recent time, I had asked for them to call me with an estimate before starting work. They did not, they just called me to tell me the vehicle was ready to pick up and what the cost was. The problem was if I had known the cost I would not have authorized the work. Also, the vehicle still has the same problem they were supposed to fix. So I will take it back again.
THE BACHMAN A. from Bachman Auto Service & Repair responded on 11/25/2014

Brian,
As we discussed when you brought the vehicle back in that there was  a big mis-communication between us.  We are very sorry for that, we strive to provide the best service for everyone.  When you brought the vehicle back in we determined the initial complaint and proceeded to diagnosis that problem.  We have worked with you on this problem and it is all fixed now with your approval.  I hope you feel that we acted in a good manner to fix the problem and you feel confident with our business again.  If you feel that we have worked to your expectations would you please re-score our business so it may show how we responded to the problem.
Thank You For Your Business


MM
Mares M.
Denver, CO
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2013 Category: Service
Mares said his vehicle was not fixed to his satisfaction at this business. He was told that among other problems he had a faulty solenoid, which would cost $3000 to replace. They also replaced the rear tank and since then his vehicle does not accelerate the same way it used to. It also gets less miles per tank of gas. He used to get 100 plus miles, but now it only gets 30. He will be taking his vehicle to another business to get repaired.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Brighton, CO
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2013
Honest Quality Repairs
Bachman Auto provides honest, quality repairs. I drive 25 miles to get to their shop, but it is worth it. They fix my car quickly, and for a fair price, and they always have friendly service.

SR
Simon R.
Arvada, CO
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Simon said he has always received good service.
This review was collected via phone interview by Customer Research Inc.

FB
Fred B.
Golden, CO
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
Sticky problem fixed, done right the first time, on-schedule and on-budget.
My car had a problem that I'd never experienced - or even heard of - before. I phone about 20 shops and none could really help. The Bachman guys figured it our and fixed it within their time estimate and within budget. They're organized pros who don't B.S. you or make promises they can't keep - a rare breed these days. I'd heartily recommend them, and will be using them again.

AW
Al W.
Denver, CO
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Al said the staff did a very good job and were very quick at getting it done.
This review was collected via phone interview by Customer Research Inc.

CV
Carlos V.
Colorado
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Carlos said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

MM
Mike M.
Colorado
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Mike said they are great.
This review was collected via phone interview by Customer Research Inc.

KH
Kristina H.
Colorado
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Kristina said the business does great work. She would recommend them for work.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Arvada, CO
GMC Sonoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Bob said that he would absolutely recommend this business. The service is always good and Charlie is the best.
This review was collected via phone interview by Customer Research Inc.

JA
Jordan A.
Colorado
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Jordan said the staff at the business was professional and helpful.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Glendale, AZ
Cadillac Seville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Mike said everyone is really nice. They always figure out what is wrong, and fix it.
This review was collected via phone interview by Customer Research Inc.

DL
Dave L.
Colorado
Dodge Ram Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Dave said the service and the work were excellent.
This review was collected via phone interview by Customer Research Inc.

JC
Janet C.
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018
Efficiency
Well, I guess a Nissan oil thingy is difficult to read. So, they drained my oil one more time to make sure all was good. I really appreciate this, however, I had another appointment. So it seemed like it took forever. I really love Bachman Auto, just a bit of feedback.

JC
Jim C.
Arvada, CO
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
The owners and staff or great
They have always taken good care of my two vehicles

BS
Butch S.
Wheat Ridge, CO
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Spoke with Carol. She said the staff is responsive, the work done has been good, and she relies on them.
This review was collected via phone interview by Customer Research Inc.

BT
Bill T.
Arvada, CO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018
up front about work as well as letting you know when things are going to need work in the future
car needed oil change found some air filter issues and notified of needed repair - they have kept my 99 CRV in good running order for several years now and I appreciate their efforts

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