Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

157 Reviews

89% Would Recommend
Latest Review 9 months ago

Reviews


NW
Nedra W.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2017
Rip off he make up prices he tel you one high price an when you get there its a higher price and he dont even complete the job so you have to bring your car back over an over again he is shady
Terrible terrible terrible place to take your car he make up.prices an charge you above an beyond what it cost shady shady person don't trust him please don't give him your money or business. Not a good person to do business with.

MB
Maxine B.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2016
This place is a bunch of drug atticks rigging up your car . Owner is the worst, everything had to be re-done and good luck getting a refundm
Beware a scam

DN
Devanta N.
Bedford, OH
Dodge Neon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2015
Horrible
Horrible service the owner is never around way overpriced and they do not do good bussiness at all.

WH
Wendi H.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2015
SCAM ARTIST
This is the worst place in the city. They scam customers with a groupon deal, and then damage your car. PLEASE BEWARE!

LC
Latoya C.
Bedford, OH
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2014 Category: Service
Latoya said the service at this business was horrible. They told her something was wrong with her vehicle but when she took it to another facility, that business told her there was nothing wrong. She would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Orlando .. from Orlando Auto responded on 11/22/2014

Ms Coleman had a leaking oil pan gasket. When we do an oil change which is one of the services that she got we notice that oil was leaking from her oil pan and we let her know that it was leaking and told her the price to repair the problem. We apoligize for the misunderstanding and hope that we can earn her business again. 


RP
Ron P.
Cleveland, OH
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2014 Category: Service
Ron said the customer service is not good and the business is inattentive. He would not recommend this business because of these issues.
This review was collected via phone interview by Customer Research Inc.
Orlando .. from Orlando Auto responded on 09/17/2014
I called Mr. parks and he was not satisfied with the absolutely low quote that I had given him on his window motor.

KP
Kishan P.
Chihuahua, CHIH
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2014 Category: Service
Kishan said he had purchased a coupon for eight oil changes from this business. They would not honor the coupon. He did not want to pay any money out of pocket because he had purchased a package to have his oil changed. This business does not know how to talk or deal with customers. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

RC
Roosevelt C.
Bedford, OH
Kia Rio
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2014 Category: Service
Roosevelt said he was not satisfied with the business. He bought a tire from them and it was a bad tire. He would not recommend them for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

TW
Tiara W.
Cleveland, OH
Cadillac DeVille
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014 Category: Service
Tiara said she is not happy with the work because her brakes are still squeaking. She took her vehicle back and they acted as if nothing was wrong. She is going back on Monday and the manager will be checking the brakes. The employees are really rude as well. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

DM
Dale M.
Cleveland, OH
Buick Century
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2014 Category: Service
Dale said they charged him for a diagnostic and then told him that the vehicle needed a computer which would cost $500. He did not have the work done because they did not know what the problem really was.
This review was collected via phone interview by Customer Research Inc.
Orlando .. from Orlando Auto responded on 04/20/2014

Car is still has not been repaired, and customer still brings us his cars.


MS
Marva S.
Cleveland, OH
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/19/2014
Poor response
To many phone call had to be made by me to the company,even when promises of calls were extended. Very poor follow through.

CB
Craig B.
Maple Heights, OH
Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/18/2015 Category: Service
Craig said he thinks there is an issue with the tires or a belt may be broken. He has been with them before and has been happy with the work they did.
This review was collected via phone interview by Customer Research Inc.

AT
Anita T.
Cleveland, OH
Hyundai XG300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/11/2014 Category: Service
Anita said she had a Groupon for an oil change. The Groupon did not state anything about high mileage vehicles but she anticipated an extra charge. She called twice to try and make an appointment but was told it was not necessary and that it would not take that long. She took her vehicle in on a Saturday at 10:00 am. Her vehicle sat for an hour until they got to it at 11:15 am, then it only took them 15 minutes to do an oil change but they did not do an inspection. The waiting area was freezing and she did not want to deal with them any longer. She would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

CN
Charles N.
Beachwood, OH
GMC Savana
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/14/2014 Category: Service
Charles said he did not like how they spoke to him at this business. He had a flat and it was late at night. He called this business to try to buy a tire in the morning and they were very mean to him. They even tried to charge him $7.99 per lug nut when they had them for $1.99 a piece. They did not even have the spare tire filled up when he drove up.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Cleveland, OH
Chrysler 300M
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2015 Category: Service
Eric said he received poor service. They installed the wrong size tire and it started rubbing against the fender. He would not recommend this business for this reason.
This review was collected via phone interview by Customer Research Inc.

AJ
Annett J.
Cleveland, OH
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2015 Category: Service
Annett said that this business needs to give their customers more one on one time, but they did a really good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BG
Brenda G.
Cleveland, OH
Chrysler Town & Country
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2015
Work done right
They fixed my problem!
Orlando .. from Orlando Auto responded on 01/20/2015

First we want to start off by thanking you for your business and support. Here at Orlando's we value our customer as well as their opinions. We do apologize that the job done on your car took longer than you expected. Sometimes it takes and unexpected amount of time to get a job done and sometimes it is needed to ensure that that job is done the right way. Again we appreciate you business and all of your support here at Orlando's Auto. We would like you to stop by and speak with a sales rep so that you can redeem your FREE Oil change, along with your free vehicle inspection and tire rotation. Thank You again and We hope to see you soon.


SC
Shae C.
Beachwood, OH
Pontiac G6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/07/2015 Category: Service
Shae said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JS
Jayne S.
Bedford, OH
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/10/2014 Category: Service
Jayne said the business did a great job with the work they did on her vehicle.
This review was collected via phone interview by Customer Research Inc.

LL
Lashanda L.
Cleveland, OH
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2014
It is a very friendly atmosphrere, it needs more sanitation.
I came into the store with an issue with my vehicle, when I pulled out the lot it seemed fine. As time went on the issue reoccured,I would be more than happy to bring it back for the issue to be resolved.

Displaying Review 1 - 20 of 157 in total