Overview

Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5Overall Rating 4.36/5rating 4.36

157 Reviews

89% Would Recommend
Latest Review 9 months ago

Reviews


NW
Nedra W.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2017
Rip off he make up prices he tel you one high price an when you get there its a higher price and he dont even complete the job so you have to bring your car back over an over again he is shady
Terrible terrible terrible place to take your car he make up.prices an charge you above an beyond what it cost shady shady person don't trust him please don't give him your money or business. Not a good person to do business with.

MB
Maxine B.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2016
This place is a bunch of drug atticks rigging up your car . Owner is the worst, everything had to be re-done and good luck getting a refundm
Beware a scam

DN
Devanta N.
Bedford, OH
Dodge Neon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2015
Horrible
Horrible service the owner is never around way overpriced and they do not do good bussiness at all.

EJ
Eric J.
Cleveland, OH
Chrysler 300M
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2015 Category: Service
Eric said he received poor service. They installed the wrong size tire and it started rubbing against the fender. He would not recommend this business for this reason.
This review was collected via phone interview by Customer Research Inc.

WH
Wendi H.
Cleveland, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2015
SCAM ARTIST
This is the worst place in the city. They scam customers with a groupon deal, and then damage your car. PLEASE BEWARE!

SA
Sharon A.
Willoughby, OH
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2015 Category: Service
Sharon said this business cut off her muffler in the wrong place and left it hanging. She would not recommend them for that reason.
This review was collected via phone interview by Customer Research Inc.

MA
Martino A.
Cleveland, OH
Pontiac Sunfire
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2014 Category: Service
Martino said his daughter bought a vehicle at this business and it is a basically a lemon. He put $600 into this vehicle and it will not pass the emissions check. The vehicle no longer does anything but no one will buy it. He would not recommend this business to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LC
Latoya C.
Bedford, OH
Nissan Altima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/13/2014 Category: Service
Latoya said the service at this business was horrible. They told her something was wrong with her vehicle but when she took it to another facility, that business told her there was nothing wrong. She would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
Orlando .. from Orlando Auto responded on 11/22/2014

Ms Coleman had a leaking oil pan gasket. When we do an oil change which is one of the services that she got we notice that oil was leaking from her oil pan and we let her know that it was leaking and told her the price to repair the problem. We apoligize for the misunderstanding and hope that we can earn her business again. 


AT
Anita T.
Cleveland, OH
Hyundai XG300
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/11/2014 Category: Service
Anita said she had a Groupon for an oil change. The Groupon did not state anything about high mileage vehicles but she anticipated an extra charge. She called twice to try and make an appointment but was told it was not necessary and that it would not take that long. She took her vehicle in on a Saturday at 10:00 am. Her vehicle sat for an hour until they got to it at 11:15 am, then it only took them 15 minutes to do an oil change but they did not do an inspection. The waiting area was freezing and she did not want to deal with them any longer. She would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

RP
Ron P.
Cleveland, OH
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/03/2014 Category: Service
Ron said the customer service is not good and the business is inattentive. He would not recommend this business because of these issues.
This review was collected via phone interview by Customer Research Inc.
Orlando .. from Orlando Auto responded on 09/17/2014
I called Mr. parks and he was not satisfied with the absolutely low quote that I had given him on his window motor.

KP
Kishan P.
Chihuahua, CHIH
Toyota Prius
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2014 Category: Service
Kishan said he had purchased a coupon for eight oil changes from this business. They would not honor the coupon. He did not want to pay any money out of pocket because he had purchased a package to have his oil changed. This business does not know how to talk or deal with customers. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

RC
Roosevelt C.
Bedford, OH
Kia Rio
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2014 Category: Service
Roosevelt said he was not satisfied with the business. He bought a tire from them and it was a bad tire. He would not recommend them for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

RH
Renee H.
Beachwood, OH
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/25/2014 Category: Service
Tommy said he was not satisfied with this business or the service they provided. He would not recommend them because of the reason stated.
This review was collected via phone interview by Customer Research Inc.

LD
Latonon D.
Cleveland, OH
Saturn L300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2014
Could have been more professional
The work was great, staff was slightly unprofessional and the process was long for an oil change with no customers ahead of me. A lot of side bar conversations and laughter.

TW
Tiara W.
Cleveland, OH
Cadillac DeVille
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014 Category: Service
Tiara said she is not happy with the work because her brakes are still squeaking. She took her vehicle back and they acted as if nothing was wrong. She is going back on Monday and the manager will be checking the brakes. The employees are really rude as well. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BS
Britanny S.
Cleveland, OH
Chevrolet Blazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2014 Category: Service
Brittany said this business did a slight wheel alignment and replaced the idle arms on her vehicle. it is still having the same issues after their service. The only thing she liked about her experience was that the atmosphere was cool. She would not recommend them to others for the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

MS
Marva S.
Cleveland, OH
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/19/2014
Poor response
To many phone call had to be made by me to the company,even when promises of calls were extended. Very poor follow through.

FT
Francine T.
Cleveland, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
Customer Service
Going to Orlando Auto, has been a great experience. When my vehicles needs repairing they were honest about all the quoted prices. Coupled with that; the level of customer service is excellent. The mechanics were also knowledgeable about the services recommended.

DL
Dorretha L.
Cleveland, OH
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015 Category: Service
Dorretha said the work done by the facility the first time was good but she does need to come back in due to some complications she is now having, and because they didn't complete the work.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Cleveland, OH
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2015
Very polite and professional
Customer service was very helpful in putting on my wiper blades and oil change.

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