Carney's Auto Repair


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

402 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 3 hours ago
FRANK F. on 04/12/2018
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"Not too happy"
The lugs on my front tires were loose resulting in four of them on my left front tire to come out while driving to greensburg. Dont know what to say about that..
Vehicle: Volvo S60
Service Date: 04/11/2018
Review Created: 04/12/2018 07:26 AM
Dave C. at Carney's Auto Repair responded on 04/17/2018

Spoke with Frank that evening. We scheduled a time for us to look over the vehicle at his convenience. We found that the back of the wheel hub surface had some pretty significant corrosion build up that at first glance didn't appear that bad.Once we started removing it we found that the corrosion build up had just been compressed flat over time.We removed and inspected all components for damage. cleaned the wheel and brake hub surfaces and torqued wheel bolts to specs. Having the customer come back in 50 miles for us to recheck bolt torque just to make sure it is right.
We were able to show Frank during the process what we found and what caused the problem and what we were doing to correct it.

Terry K. on 12/19/2016
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Terry said he paid $400 to this business for the repairs and they broke his vehicle. He picked his vehicle up from this business and broke down right in front of them. They wanted to charge him more money for another repair.
Vehicle: GMC Savana
Category: Service
Service Date: 12/07/2016
Review Created: 12/19/2016
This review was collected via phone interview by Customer Research Inc.
Dave C. at Carney's Auto Repair responded on 12/21/2016

This vehicle had sat for several years prior to the customer purchasing it and was in pretty rough shape. A prior repair shop installed a used computer that was not correct for vehicle and had multiple other issues. We charged for our diagnostic time and for repairs that he had approved,but he did not want to go any further to correct the several other problems the vehicle had.
The vehicle was barely driveable before.
He is correct the vehicle shut off and would not restart when he left. I told him that we would look at it,but if it was not related to the repairs we had performed that we would have to charge him,but would call him first.
We found that it had a corroded wire in the harnes for the ignition coil. This was not related to the repairs we had performed.
We repaired the wiring and the vehicle started. We did that at no charge.
I can understand his frustration,but we could only do so much with what the vehicle needed and what the customer was willing to have corrected.

Janice H. on 02/11/2015
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Spoke with Mark. He said this business was very overpriced. He would not recommend them to others because they are overpriced. They really need to think about the way they do business with their customers. They charged him $109 to diagnose his vehicle and gave him an estimate of over $300 to change the transmission fluid and do other unspecified work. He has spoken with three or four other comparable business' where he was told it was ridiculous to charge that much for a diagnostic. They also told him that if he had them do the work after the diagnostic, they would wave the diagnostic fee or discount it. He will never return to this business and will tell anyone who asks him how much they overcharged him.
Vehicle: Mercedes-Benz C280
Category: Service
Service Date: 02/03/2015
Review Created: 02/11/2015
This review was collected via phone interview by Customer Research Inc.
Bill J. on 08/13/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Jonathan. He said he brought his uncle's vehicle to the business. They were suppose to work on fixing a water leak and the hood latch. They charged him $800 and only fixed the hood latch, but the water leak was still leaking water.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 08/03/2016
Review Created: 08/13/2016
This review was collected via phone interview by Customer Research Inc.
Mark T. ReScore Review on 08/05/2015
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mark said they did some head lamp electrical work for him and he really appreciates all of their help.
Vehicle: BMW 745Li
Category: Service
Service Date: 07/10/2015
Review Created: 07/24/2015
This review was collected via phone interview by Customer Research Inc.

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Mark said the work he requested by this business was only half done. He brought his vehicle in to fix his lights and when he got the vehicle back, only two lights were working.
Vehicle: BMW 745Li
Category: Service
Service Date: 07/10/2015
Review Created: 07/24/2015
This review was collected via phone interview by Customer Research Inc.
Dave C. at Carney's Auto Repair responded on 07/29/2015

Spoke with Mark and we had him come in to investigate his complaint. His complaint was that all the lights are working except for the two inner headlights. This vehicle is designed to only light those bulbs during flash to pass.Verified they were working as designed and explained to customer. Everyone happy now.

Toni N. on 03/23/2018
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Toni said they were great. They did very well. They found the problem, but they were unable to fix it. It was a little pricey, but it was great service.
Vehicle: Lincoln Aviator
Category: Service
Service Date: 03/21/2018
Review Created: 03/23/2018
This review was collected via phone interview by Customer Research Inc.
Roy D. on 03/16/2018
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Roy said the service was a little expensive but the staff did a good job.
Vehicle: BMW 3 Series
Category: Service
Service Date: 03/14/2018
Review Created: 03/16/2018
This review was collected via phone interview by Customer Research Inc.
Bill S. on 11/30/2017
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Bill said he recommends this facility.
Vehicle: Nissan Frontier 2WD
Category: Service
Service Date: 11/29/2017
Review Created: 11/30/2017
This review was collected via phone interview by Customer Research Inc.
DAVID W. on 08/18/2017
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"Well established "
Clean, well established very polite staff and good service
Vehicle: Chevrolet Monte Carlo
Service Date: 08/16/2017
Review Created: 08/18/2017 07:32 AM
Bill G. on 07/27/2017
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Bill said he is not sure about the work they did because he was going to look it over. Since his vehicle is the age that it is, he couldn't use a computer to diagnose it. He had to reschedule for a later date because it'll be time consuming. They are excellent mechanics.
Vehicle: BMW 320i
Category: Service
Service Date: 06/28/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Shaine T. on 07/17/2017
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Shaine said the business told her the repairs would be done early and they took all day. She was moving and she told them she wanted to have the repairs done early.
Vehicle: Mitsubishi Outlander
Category: Service
Service Date: 07/12/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Edgar R. on 04/21/2017
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Edgar said he recommends this business.
Vehicle: BMW 328xi
Category: Service
Service Date: 04/19/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Edgar R. on 02/03/2017
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Edgar said they fixed the back windows and so far, everything is going well. He will be returning to discuss the work that was performed.
Vehicle: BMW 328xi
Category: Service
Service Date: 02/02/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
Hank D. on 01/05/2017
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Hank said he is always pleased and happy with the service they provide. It's a little high priced but the mechanic does a professional job.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 01/04/2017
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Laurie M. on 12/22/2016
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Spoke with Derek. He said he would recommend this business for service.
Vehicle: Honda CR-V
Category: Service
Service Date: 12/14/2016
Review Created: 12/22/2016
This review was collected via phone interview by Customer Research Inc.
Jan G. on 12/20/2016
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Jan said the business was good. They found a solution and they did it at a fair price.
Vehicle: Jeep Liberty
Category: Service
Service Date: 12/14/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Cindy T. on 12/07/2016
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Spoke with Cindy's brother. He said he would recommend this business.
Vehicle: Mercedes-Benz GL450
Category: Service
Service Date: 11/30/2016
Review Created: 12/07/2016
This review was collected via phone interview by Customer Research Inc.
Mike M. on 11/19/2016
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Mike said the service was great but the prices were a little high.
Vehicle: Audi A4
Category: Service
Service Date: 11/16/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
Chuck N. on 09/22/2016
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Chuck said he was happy with the service at the business.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 09/21/2016
Review Created: 09/22/2016
This review was collected via phone interview by Customer Research Inc.
Marge W. on 08/18/2016
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Marge said after the muffler has been replaced by this business, her vehicle is still making noise. She is not very pleased. She said she thinks that there is something other than the muffler that is wrong with the vehicle.
Vehicle: Ford Focus
Category: Service
Service Date: 08/17/2016
Review Created: 08/18/2016
This review was collected via phone interview by Customer Research Inc.
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