ReScore Reviews™ (1)
Spoke with Frank that evening. We scheduled a time for us to look over the vehicle at his convenience. We found that the back of the wheel hub surface had some pretty significant corrosion build up that at first glance didn't appear that bad.Once we started removing it we found that the corrosion build up had just been compressed flat over time.We removed and inspected all components for damage. cleaned the wheel and brake hub surfaces and torqued wheel bolts to specs. Having the customer come back in 50 miles for us to recheck bolt torque just to make sure it is right.
We were able to show Frank during the process what we found and what caused the problem and what we were doing to correct it.
This vehicle had sat for several years prior to the customer purchasing it and was in pretty rough shape. A prior repair shop installed a used computer that was not correct for vehicle and had multiple other issues. We charged for our diagnostic time and for repairs that he had approved,but he did not want to go any further to correct the several other problems the vehicle had.
The vehicle was barely driveable before.
He is correct the vehicle shut off and would not restart when he left. I told him that we would look at it,but if it was not related to the repairs we had performed that we would have to charge him,but would call him first.
We found that it had a corroded wire in the harnes for the ignition coil. This was not related to the repairs we had performed.
We repaired the wiring and the vehicle started. We did that at no charge.
I can understand his frustration,but we could only do so much with what the vehicle needed and what the customer was willing to have corrected.
Spoke with Mark and we had him come in to investigate his complaint. His complaint was that all the lights are working except for the two inner headlights. This vehicle is designed to only light those bulbs during flash to pass.Verified they were working as designed and explained to customer. Everyone happy now.