Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

736 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


JV
Jake V.
New Smyrna Beach, FL
Chevrolet Captiva Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2016 Category: Service
Jake said it would have been nice to have gotten an estimation of how long the repairs were going to take.
This review was collected via phone interview by Customer Research Inc.

JP
Joe P.
Casselberry, FL
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2016 Category: Service
Joe said he had an alignment done to his vehicle at this business. They gave him some feed back, regarding his tires and what was wrong with them. However, they did not provide information on how to fix the problem.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Longwood, FL
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2016 Category: Service
Brad said this business put his trailer hitch on right.
This review was collected via phone interview by Customer Research Inc.

WF
William F.
Winter Springs, FL
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2016 Category: Service
William said he will recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Reid M.
Altamonte Springs, FL
Toyota Celica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2016
Honest, fair and committed
These guys always tell you the truth. They don't push you to do work you don't need. The work always seems to be done right, whereas all trips to TiresPlus I had to go back several times because they simply don't care about your happiness or quality work.
Todd Z., Operations Manager from Automotive One Inc. responded on 03/29/2016

Reid-
Nice review!  Well stated and I very much appreciate your target points.  Thank you for continued generosity and of course, your loyalty.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

BW
Bill W.
Winter Springs, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2016 Category: Service
Bill said the business was very professional and it was a good experience.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 03/29/2016

Bill-
Thank you again for trusting us with those work trucks of yours.  We appreciate the loyalty and take pride in making sure that we are making the proper recommendations for you.  We are always a phone call away should you need anything.  Have a great Summer and we'll see you soon for servicing.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

AB
Al B.
Winter Springs, FL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016
good job
I'm always feel that my car is in good hands when I come to you guys

JW
John W.
Geneva, FL
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2015 Category: Service
John said the vehicle needs to be taken back to get it repaired for what they did.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 01/07/2016

John-
Thank you for the follow up and the review.  We appreciate the fact that you allowed us to not only follow up from this service, continue on from where we left off and then correct the condition for you.  As you can see, getting it right and getting it fixed is always going to be the priority and you'll never ever have to question this.  Hope that this 2016 year goes well for you!

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

AM
Andy M.
Longwood, FL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/24/2015 Category: Service
Andy said Carl was more than helpful and appreciative.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 12/04/2015

Andy-
Thank you for the recent review and the kind words of our "Karl".  He is one of our best for sure and makes all of our work lives earlier. 

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

MT
Maximo T.
Florida
Ford Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2015 Category: Service
Maximo said this business provided good service.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 12/04/2015

Maximo-
Thanks for the recent review of our facility.  We appreciate you taking the time and providing the feed back.  We hope that what remains of 2015 treats you well!!!

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

MK
Michael K.
Longwood, FL
Lexus RX 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2015
Customer Service
Great, honest customer service. I just wish the wait time was a little less.
Todd Z., Operations Manager from Automotive One Inc. responded on 12/04/2015

Michael...
What can I say other than thank you, thank you for your loyatly you've shown to my facility and for continuing to be GREAT customers to have.  It's always good to see you and we hope that you have a wonderful Holiday Season!!!

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

RA
Randy A.
Winter Park, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2015
Still, one of the best repair shops in Orlando!
I recently took my truck back to have a front brake job reviewed. While the problem is about 90% better, it is still a bit disappointing that there is still a rumble that was not there before the brake job. Still, I have been dealing with Todd, Leon and the crew for many years and would not think of changing.
Todd Z., Operations Manager from Automotive One Inc. responded on 09/01/2015

Randy-
Thank you for always taking the time to not only review our services, but for keeping me updated and in the loop.  I felt horrible about the brake noise previously, but...I'm sure what noise remains will soon subside after having completed our follow up this last go-around.  If not, I'm a phone call away and IT WILL BE HANDLE, REGARDLESS...

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

AB
Al B.
Winter Springs, FL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2015
good job
mileage maintenance
Todd Z., Operations Manager from Automotive One Inc. responded on 08/12/2015

Al-
Thank you for allowinig us to service that very nice RAV4 of yours just the other day.  We appreciate you coming back to us after these many years.  We "HOPE" to see you again soon for future work and "HOPE" that it was nothing more than a mistake that when asked if you'd recommend our facility, you responded with NO in the questionaire.  Please let me know...

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

JF
Joey F.
Longwood, FL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2015 Category: Service
Joey said he would have liked a little more interaction with the people that fixed his trailer.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 07/17/2015

Joey-
Thank you so much for taking the time to provide us with a good review and I'll make it a point of notating in the system the need for more follow up on the part of our Trailer Department staff.  Have a great Summer.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

CH
Chad H.
Altamonte Springs, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2015 Category: Service
Chad said overall the business did a great job but there are a few things he didn't agree with.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 06/24/2015

Chad-
I appreciate you taking the time to provide a positive review and giving us the opportunity to service so much of your vehicle.  If there are infact some areas of the repair process you didn't agree with, please do not hesitate, call me and we will discuss. 

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

DM
Diana M.
Apopka, FL
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2015
Fair priced
I am so grateful that my sister told me about your facility! I spoke with Leon and he was wonderful. They did the repairs and it did not cost a fortune and I was very grateful for that.
Todd Z., Operations Manager from Automotive One Inc. responded on 03/19/2015

Diana-
Thank you for allowing us the opportunity to earn your business and hopefully any future service that you may need.  It was a pleasure meeting you and we thank you for the kind review.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

TP
Tom P.
Winter Springs, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2015 Category: Service
Spoke with Susan. She said they have always had a good experience with the facility. They take good care of their customers.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 03/20/2015

Susan & Tom-
We have genuinely appreciated every opportunity you have affored us over the years with your many vehicles.  We hope to continue to be your choice for auto service & care and wish you the best now that Spring is here!  Have a great 2015...

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

MY
Massimo Y.
Lake Mary, FL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2015 Category: Service
Massimo said the work done on his vehicle was great and he would go back there again. However, when he went to go pick up the vehicle, he sat there for 30 minutes because the employee at the front desk was telling his life story to someone else.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 03/06/2015

Massimo-
Thank you for taking the time to provide the nice review and for the opportunity to earn your future business.  Also, I appreciate you pointing out that a "front office staff meeting" may be a tad overdue.  All the best...

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

FW
Fred W.
Orlando, FL
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2015 Category: Service
Fred said the service he received from this business was great, and he can't complain.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 02/19/2015

Fred-
Thank you so much for choosing our Family business to have your vehicle serviced & cared for.  We also appreciate the kind review and that you were willing to take the time.  We look forward to future visits.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

RT
Ravi T.
Winter Springs, FL
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2014
Correct diagnosis without unnecessary repairs
Facility personnel technical knowledge is very good and they keep themselves updated with all the new technology
Todd Z., Operations Manager from Automotive One Inc. responded on 11/11/2014

Ravi-
Thank you kind sir for your generous review and perspective.  We do appreciate the relationship with all of you and hope to continue being your service center of choice for all the vehicles in the household.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

Displaying Review 21 - 40 of 736 in total