Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

736 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


MH
Mike H.
Casselberry, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2013 Category: Service
Mike said he had a good response and the service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

TP
Thomas P.
Casselberry, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2013 Category: Service
Thomas said they got him in at the spur of the moment. They did a good job, they are trustworthy, and they have competitive prices.
This review was collected via phone interview by Customer Research Inc.

CW
Chris W.
Ocoee, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2013 Category: Service
Chris said Leon does a great job. They do exactly what he wants done without pushing anything down his throat. They have reasonable prices.
This review was collected via phone interview by Customer Research Inc.

SM
Scott M.
Sanford, FL
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2013
frienliness of the employees
really like how they explain the problems and go out of their way to help people
David Z. from Automotive One Inc. responded on 12/16/2013

Thank you for your review and kind words.  We look forward to see you during your next visit.  Happy Holidays to you and the family.


RL
Randall L.
Casselberry, FL
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2013
Excellent All Around
This is a mechanic that you build a relationship with and then wind up never taking your car anywhere else.

AS
Alicia S.
De Bary, FL
Mitsubishi Endeavor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2013 Category: Service
Alicia said she really appreciates how nice and professional they were over the phone. They had great customer service skills. She said the mechanics did not talk over her head because she's a woman, they explained everything so that she would understand it.
This review was collected via phone interview by Customer Research Inc.

DK
Dorothy K.
Casselberry, FL
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2013 Category: Service
Dorothy said this business makes her feel very secure every time she goes to them. They fix her vehicle properly. They are always so nice at this business and get her vehicle out to her as quickly as possible.
This review was collected via phone interview by Customer Research Inc.

LT
Linda T.
Winter Springs, FL
Mercedes-Benz GLK350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2013 Category: Service
Linda said this business did what she asked them to do. They went out of their way to find a battery for her. She suggested they could serve her better by washing the outside of her vehicle the next time she gets service.
This review was collected via phone interview by Customer Research Inc.

BT
Brad T.
Winter Springs, FL
Infiniti M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2013 Category: Service
Brad said they did a good job. They are prompt and the prices were reasonable.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Oviedo, FL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2013 Category: Service
Spoke with Pat. She said the customer service was excellent and the repairs were exactly what she requested, no more or less.
This review was collected via phone interview by Customer Research Inc.

BW
Bj W.
Winter Springs, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2013 Category: Service
BJ said his family has been using this business for service for over 20 years. He trusts their work. Todd, Leon and Dave are great.
This review was collected via phone interview by Customer Research Inc.

MK
Margaret K.
Casselberry, FL
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2013 Category: Service
Margaret said they are fantastic at this business, especially Todd.
This review was collected via phone interview by Customer Research Inc.

TJ
Trevor J.
Ormond Beach, FL
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Trevor said he asked the business to check a particular item, and it was not checked. The vehicle is doing the same thing and the problem was not fixed. Their customer service was great but they did not follow through and he was not satisfied.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Orlando, FL
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2016
You have the wrong email
You have the wrong email

AB
Al B.
Winter Springs, FL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2015
good job
mileage maintenance
Todd Z., Operations Manager from Automotive One Inc. responded on 08/12/2015

Al-
Thank you for allowinig us to service that very nice RAV4 of yours just the other day.  We appreciate you coming back to us after these many years.  We "HOPE" to see you again soon for future work and "HOPE" that it was nothing more than a mistake that when asked if you'd recommend our facility, you responded with NO in the questionaire.  Please let me know...

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

BS
Bob S.
Nissan Maxima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/01/2014 Category: Service
Bob said he was grossly overcharged for the alternator pulley replacement. It took twice as long to fix as he expected. Fourteen miles after leaving this business, the new part fell off. His vehicle had to be towed back to this business. It was then fixed properly. He is looking for a mechanic he can trust in the area, but this business will not be it. He would not recommend them for these reasons. He needs more work done on his vehicle, but will not return to them. He requested this business call him any time.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 11/05/2014

Bob-
I appreciate any review we receive and your feedback was shared with the entire facility.  I do apologize of course for the length of time that the repair took; however, despite our choosing to install a BOSCH brand, high quality alternator...it was confirmed as a defective unit after it had been installed.  We did expedite a second unit as soon as we realized the failure and worked diligently to try and get this vehicle repaired "for same day service" despite the set back.  The pulley having come off was an unfortunate and honest mistake by veteran technician of over 41 years experience which we took full responsibility for.  Bob, I suspect that several factors played into the overall outcome the other day & I can only hope that you appreciate my response to the review.  Please keep in mind that the original cause of your alternator failure went un-repaired.  The alternator removed from your car was coated in engine oil as a result of a very obvious engine oil leak which went unrepaired despite our recommendation.  It is likely that overtime, the GOOD alternator we did install will also fail again due to oil saturation.  I do apologize for the inconvenience and I make NO excuses at any time when mistakes are made.  I simply make the necessary adjustments, correct what's needed and move forward.  I can't help for the set back due to a bad unit out of the box, but I do acknowledge fault for the vehicle's quick return as a result of the pulley.  If we are not your repair and service shop of choice, I am saddened for the missed opportunity, but would back our reputation against any shop that you do decide to go with.  Thank you again for the chance and for taking the time to review my family owned and operated business.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

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