Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

736 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


BD
Bill D.
Orlando, FL
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2016
You have the wrong email
You have the wrong email

PM
Patrick M.
Longwood, FL
Chevrolet Tahoe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2017 Category: Service
Patrick said the check engine light came back on, and it hasn't even been a week.
This review was collected via phone interview by Customer Research Inc.

AW
Anne W.
Florida
Honda Odyssey
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/03/2017 Category: Service
Anne said this business did not tighten a lug nut and the tire almost came off.
This review was collected via phone interview by Customer Research Inc.

TJ
Trevor J.
Ormond Beach, FL
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Trevor said he asked the business to check a particular item, and it was not checked. The vehicle is doing the same thing and the problem was not fixed. Their customer service was great but they did not follow through and he was not satisfied.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Nissan Maxima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/01/2014 Category: Service
Bob said he was grossly overcharged for the alternator pulley replacement. It took twice as long to fix as he expected. Fourteen miles after leaving this business, the new part fell off. His vehicle had to be towed back to this business. It was then fixed properly. He is looking for a mechanic he can trust in the area, but this business will not be it. He would not recommend them for these reasons. He needs more work done on his vehicle, but will not return to them. He requested this business call him any time.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 11/05/2014

Bob-
I appreciate any review we receive and your feedback was shared with the entire facility.  I do apologize of course for the length of time that the repair took; however, despite our choosing to install a BOSCH brand, high quality alternator...it was confirmed as a defective unit after it had been installed.  We did expedite a second unit as soon as we realized the failure and worked diligently to try and get this vehicle repaired "for same day service" despite the set back.  The pulley having come off was an unfortunate and honest mistake by veteran technician of over 41 years experience which we took full responsibility for.  Bob, I suspect that several factors played into the overall outcome the other day & I can only hope that you appreciate my response to the review.  Please keep in mind that the original cause of your alternator failure went un-repaired.  The alternator removed from your car was coated in engine oil as a result of a very obvious engine oil leak which went unrepaired despite our recommendation.  It is likely that overtime, the GOOD alternator we did install will also fail again due to oil saturation.  I do apologize for the inconvenience and I make NO excuses at any time when mistakes are made.  I simply make the necessary adjustments, correct what's needed and move forward.  I can't help for the set back due to a bad unit out of the box, but I do acknowledge fault for the vehicle's quick return as a result of the pulley.  If we are not your repair and service shop of choice, I am saddened for the missed opportunity, but would back our reputation against any shop that you do decide to go with.  Thank you again for the chance and for taking the time to review my family owned and operated business.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

RH
Ron H.
Winter Springs, FL
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/06/2014 Category: Service
Ron said this business did not resolve the problem and the vehicle must be taken back. The staff was nice.
This review was collected via phone interview by Customer Research Inc.
David Z. from Automotive One Inc. responded on 05/16/2014

We spoke with Ron regarding his concern.  Ron brought in the vehicle and trailer for verification of the brake operation.  Brake control & trailer brakes are functional.  However, customer is pulling a large amount of weight, so the controller needed to be adjusted for the load.  Went over the adjustment procedures with Ron and made the adjustments needed.  Ron indicated that the brake operation now feels better.  Thank you Ron and sorry the inconvenience.


FS
Fred S.
Longwood, FL
Pontiac Firebird
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2017
TA pop-up headlight
I brought my Firebird to A-1 a few weeks back, and I am a long-standing customer of over 10 years. This was repair was completed to my satisfaction; however it did take 3 visits, which in my opinion was not good service this time, especially when I arrange 2 weeks in advance to bring my only vehicle in and leave it for the day.

WB
Walter B.
Deltona, FL
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/04/2016 Category: Service
Walter said he showed up one day and they did not have the parts. He had to drive back home and come back another day.
This review was collected via phone interview by Customer Research Inc.

ES
Erich S.
Altamonte Springs, FL
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/07/2015
Didn't work
Albeit you are good at fixing some cars the problem with the transmission mount, albeit was said to cause the backlash, did nothing to fix the problem. Looking up problems related to my car on the internet said the control module would fix it plus the hesitation still exists and pegging the catalytic converters was not the problem either as they were tested by Rush Trucks and scoped out as working fine.
Todd Z., Operations Manager from Automotive One Inc. responded on 07/07/2015

Erich-
Thank you so much for the review, we do appreciate all the feed back we get regardless of the rating.  Of course, I'ts very much out of the norm for us to receive anything less than 5 stars on our reviews...OR, at the very least sometimes 4.  As I recall, we did discuss the possibility of the catalytic converters, but...it involved us needing to confirm them having to be replaced first.  The concern that we both talked about at the time was to do what we could to confirm their eligibility thru your extended warranty company first, before...continuing on with our testing & eventual scheduling.  This had also held true for the possible rear differential work we talked about had we determined that it too was necessary.  If I'm mistaken in my interpretation of the events...it wouldn't be the first time, but I do pride myself in keeping meticulous notes for all my customers that I'm working with.   Especially those having/needing complex repair related issues.  As per our last phone conversation, I needed clarification on parts pricing and possible warranty eligibility thru your extended warranty company.  If you're not opposed, I'd like to ask that you keep me updated as to whether we are to move forward with anything further at this point.  You and your vehicle have always remained a priority in this facility and I believe strongly that we have demonstrated this 3-fold.  Thank you in advance for your consideration in re-scoring this review & all the best.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

BP
Brendan P.
Oviedo, FL
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2014 Category: Service
Brendan said this business missed fixing a couple of things and came out to his house to finish the work. He will tell everyone about this business.
This review was collected via phone interview by Customer Research Inc.

JD
Jessica D.
Casselberry, FL
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Jessica said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Longwood, FL
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
John said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

MI
Mike I.
Maitland, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2017
Todd
Very professional

DM
Don M.
Casselberry, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2017 Category: Service
Don said the staff was able to accurately diagnose the problem when another business could not. The work was great. It took about a week longer than he expected. The staff was nice, efficient, and professional.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Fruitland Park, FL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2017 Category: Service
John said they put the wrong part on his trailer hitch.
This review was collected via phone interview by Customer Research Inc.

CS
Craig S.
Sanford, FL
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2017 Category: Service
Craig said everything was fine. The business did not call when his vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

MP
Matt P.
Florida
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2017 Category: Service
Matt said they have been good and helped him out a lot. He has had nothing but good experiences with the business. They are a good group of guys.
This review was collected via phone interview by Customer Research Inc.

AB
Al B.
Winter Springs, FL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2016
trusted
good job

JO
Jake O.
Sanford, FL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2016 Category: Service
Jake said they did a great job and he really appreciates the ride home.
This review was collected via phone interview by Customer Research Inc.

BF
Barry F.
Mims, FL
Chevrolet Silverado 3500 HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2016 Category: Service
Spoke with Robert. He said the business did everything really well but it took a little longer than he thought it should take.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 736 in total