Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

736 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


TJ
Trevor J.
Ormond Beach, FL
Honda Accord
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/03/2016 Category: Service
Trevor said he asked the business to check a particular item, and it was not checked. The vehicle is doing the same thing and the problem was not fixed. Their customer service was great but they did not follow through and he was not satisfied.
This review was collected via phone interview by Customer Research Inc.

BD
Bill D.
Orlando, FL
Honda CR-V
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2016
You have the wrong email
You have the wrong email

AB
Al B.
Winter Springs, FL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2015
good job
mileage maintenance
Todd Z., Operations Manager from Automotive One Inc. responded on 08/12/2015

Al-
Thank you for allowinig us to service that very nice RAV4 of yours just the other day.  We appreciate you coming back to us after these many years.  We "HOPE" to see you again soon for future work and "HOPE" that it was nothing more than a mistake that when asked if you'd recommend our facility, you responded with NO in the questionaire.  Please let me know...

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

BS
Bob S.
Nissan Maxima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/01/2014 Category: Service
Bob said he was grossly overcharged for the alternator pulley replacement. It took twice as long to fix as he expected. Fourteen miles after leaving this business, the new part fell off. His vehicle had to be towed back to this business. It was then fixed properly. He is looking for a mechanic he can trust in the area, but this business will not be it. He would not recommend them for these reasons. He needs more work done on his vehicle, but will not return to them. He requested this business call him any time.
This review was collected via phone interview by Customer Research Inc.
Todd Z., Operations Manager from Automotive One Inc. responded on 11/05/2014

Bob-
I appreciate any review we receive and your feedback was shared with the entire facility.  I do apologize of course for the length of time that the repair took; however, despite our choosing to install a BOSCH brand, high quality alternator...it was confirmed as a defective unit after it had been installed.  We did expedite a second unit as soon as we realized the failure and worked diligently to try and get this vehicle repaired "for same day service" despite the set back.  The pulley having come off was an unfortunate and honest mistake by veteran technician of over 41 years experience which we took full responsibility for.  Bob, I suspect that several factors played into the overall outcome the other day & I can only hope that you appreciate my response to the review.  Please keep in mind that the original cause of your alternator failure went un-repaired.  The alternator removed from your car was coated in engine oil as a result of a very obvious engine oil leak which went unrepaired despite our recommendation.  It is likely that overtime, the GOOD alternator we did install will also fail again due to oil saturation.  I do apologize for the inconvenience and I make NO excuses at any time when mistakes are made.  I simply make the necessary adjustments, correct what's needed and move forward.  I can't help for the set back due to a bad unit out of the box, but I do acknowledge fault for the vehicle's quick return as a result of the pulley.  If we are not your repair and service shop of choice, I am saddened for the missed opportunity, but would back our reputation against any shop that you do decide to go with.  Thank you again for the chance and for taking the time to review my family owned and operated business.

Todd D. Zwalina AAM
Operations Manager
Office (407)699-9111
Fax (407) 699-4728
tzwalina@automotiveone.com

SF
Steve F.
Longwood, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
Great work!
First time to this shop recommended to us. Fixed truck and explained in detail. Very satisfied. New to the area and will continue to use these guys in the future. Thanks Todd.

CW
Craig W.
Winter Springs, FL
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Excellent service!
Excellent service as always. Thank you!

DM
Dan M.
Florida
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Dan said the staff got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

JD
Jessica D.
Casselberry, FL
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Jessica said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MZ
Marcel Z.
Maitland, FL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Marcel said they were friendly. Their work was very good.
This review was collected via phone interview by Customer Research Inc.

DC
Douglas C.
Debary, FL
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Douglas said he has used this business for several years. He is impressed with their service. The staff were helpful.
This review was collected via phone interview by Customer Research Inc.

AF
Amanda F.
Maitland, FL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2017
Great people, great service!
Tod and Leon are the best! They're always accommodating, personal and fast! The staff is friendly, knowledgeable and do an excellent job handling my car.

JS
John S.
Longwood, FL
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
John said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

CF
Connie F.
Casselberry, FL
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2017
Great service!
I can always rely on quality work and great customer service at fair pricing. Automotive One.....Best in Central Florida!

RA
Randy A.
Winter Park, FL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2017
Trusted and reliable
Once again Todd and the team worked professionally and seamlessly from scheduling to completion. It is very comforting for my wife and I to know that this trustworthy, reliable and fair service center can be counted on always.

SS
Steve S.
Altamonte Springs, FL
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2017
Cobalt
Head light alignment was quick and reasonable

GT
Gina T.
Casselberry, FL
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Gina said she has visited this business before and they always do a good job.
This review was collected via phone interview by Customer Research Inc.

FS
Fred S.
Longwood, FL
Pontiac Firebird
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2017
TA pop-up headlight
I brought my Firebird to A-1 a few weeks back, and I am a long-standing customer of over 10 years. This was repair was completed to my satisfaction; however it did take 3 visits, which in my opinion was not good service this time, especially when I arrange 2 weeks in advance to bring my only vehicle in and leave it for the day.

DR
Dan R.
Lake Mary, FL
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
The npeople and the good work they do
My review is 5 stars..

DL
Don L.
Orlando, FL
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
These guys know what they're doing
Automotive One is a great place to get your car or truck fixed; they are competent and do a great job, and can give you a ride back to home or work if you need it. I've used them for years.

VJ
Vinay J.
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2017
Excellent timely service on my Q5
Excellent timely service on my Q5

Displaying Review 1 - 20 of 736 in total