University Tire And Auto Center - Pantops

Overview

Overall Rating 3.77/5Overall Rating 3.77/5Overall Rating 3.77/5rating 3.77rating 3.77

26 Reviews

81% Would Recommend
Latest Review about 1 month ago

Reviews


JS
Judy S.
Scottsville, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Tire Service
Alfonso, Tim and the team have worked hard to satisfy and focus on excellent customer service. Alfonso made sure everything was done properly and I was in and out in good time. Though there for tires, when backing up I notice a burned out bulb. Fidel took the car right back and put in a new bulb at no charge. Thanks guys! Appreciate your commitment to doing things right!

MW
MICHAEL W.
Nellysford, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2014
Oil change
I always go here because I get an oil change rotation and balance for less than $30 because I bought my tires here.

HW
HARRY W.
Charlottesville, VA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2014
Great staff to work with !!
great service....Dale is the best and so is Ken.

DH
DAVID H.
Keswick, VA
Lexus ES 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2014
poor follow up
previously gave feedback re this trip. never heard from you

LG
LISA G.
Gordonsville, VA
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2014
great customer service
very personable staff, wonderful customer service.

DW
DAVID W.
Mineral, VA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2014
Took care of my request timely and for less
They were nice to honor a competitor's coupon and get me right in. They were fast and gave me a better price than my coupon. I will come back thanks to their great service.

GJ
GREGG J.
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2014
Great service
Friendly service, and they do what they say they'll do.

GP
GARY P.
Chevrolet Traverse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2014
Convienant, fair prices.
Quick good service

KV
KATHERINE V.
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2014
Dale Shifflette
Dale Shifflette is wonderful. His service is always 100%.

CB
Clarissa b.
Bremo Bluff, VA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2014
friendly
Can be a little slow at times

CB
CLARISSA B.
New Canton, VA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2014
they are friendly
They can be a little back up at times

DS
DENNIS S.
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2014
Dale Shiflett has great customer service
Appreciate the quick service

DH
DAVID H.
Lexus ES 350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2014
recent service
I was told my tires couldn't be rotated because you couldn't locate the lugnut key. I checked my records and you did the last tire rotation. Therefore you didn't return it to me. When I called I was told this happens often enough that you have a collection of keys. I understand how that can happen, but why do I have to make 2 trips to get it resolved? I did get my tires rotated and you did return the key. I think you need to review your procedure to keep customers happy. You are usually better than this.

KE
KELLY E.
Charlottesville, VA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/04/2014
Good service,friendly, do what asked , call if problem
Dale is doing a super job

SS
SCOTT and MARY S.
Keswick, VA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2014
The quality of service and the team!
Great place to take your car! They solved my tire issue that not even the dealer told me how to solve!!!! Convert to nitrogen! Love it!

EB
ELDON B.
Palmyra, VA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2014
service with great attitudes
Fast friendly & reasonably priced

PR
PAT R.
Keswick, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2014
The personal are so nice, helpful and informative.l
I have dealt with University Tire since I retired here in 1996. Was delighted when they opened a facility near me at Pantops. Only wish you could make appointments.

LF
LARA F.
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2014
Thank you!
Spent so much time finding the correct part to save me time and money and get me back on the road quickly!

BC
BAILEY C.
Scottsville, VA
BMW Z3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2014
Excellent customer appreciation
I have been going to university tire since I moved to C'Ville about 5 years ago. I couldn't be more pleased w/this company. It is the absolute best customer service! They don't pressure you into buying things for your vehicle that you don't need & they help you understand the things that you do need. I have been more than happy w/the work done to my cars every single time. I highly recommend them to all my friends. Keep up the excellent work y'all!!

HW
HARRY W.
Charlottesville, VA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2014
friendly staff....and Dale is great to work with.
Dale gave me a very quick and fair quote for repair work...work was done in timely manner. Great service from Dale and Staff.

Displaying Review 1 - 20 of 26 in total