Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

402 Reviews

100% Would Recommend
Latest Review about 20 hours ago

Reviews


DJ
DONNA J.
Aurora, IL
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/05/2017
My mothers'car
My mom had her vehicle worked on before taking a trip. Overpriced and thank God nothing happened to her, when she came back the breaks leaked and stopped working, had to bring it back and spent more money. I once highly recommended this place but sadly not anymore.

TD
Terry D.
Aurora, IL
Mercury Tracer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/04/2017 Category: Service
Terry said it was okay, but it was a bit of an inconvenience because they forgot to leave his keys on the seat.
This review was collected via phone interview by Customer Research Inc.

GL
GREGG L.
Aurora, IL
Ford Escape
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2016
Didn't get the service I wanted
Perhaps the reason for bringing in the Escape didn't get received properly. The reason is when I brake and as I slow down below 5 - 10 mph a low pulsating rubbing sound is coming from the passenger rear side. You installed new front brakes that I didn't have a problem with. I'd like to schedule a time so you can test drive and understand then we can review the necessary fix. Thanks Greg 612-508-1958

GL
GENO L.
Aurora, IL
GMC Sierra 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Great service.
Prompt service when scheduled. Calls to let you know parts required along with cost of labor to install.
Erin L. from Marty's Automotive responded on 05/15/2019

Thanks for taking a moment to leave us a nice review, Geno!


GB
GRETCHEN B.
Montgomery, IL
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2018
Listening
They take the time to listen and work to get you the best deal and explain all that needs to be done.
Erin L., Owner from Marty's Automotive responded on 05/15/2018

Glad we finally got the problem solved.

Erin Lyle
Marty's Automotive, Inc

630-264-2277

TA
Tony A.
Illinois
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2018 Category: Service
Tony said the staff fixed an issue, but it's not completely fixed so he needs to go back.
This review was collected via phone interview by Customer Research Inc.

PH
PAM H.
Millington, IL
Lincoln Navigator
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018
They know what they're doing
I had an electrical problem with my car. Marty's knew how to find it and fix it. Can't say that about most mechanics out there.

SB
Scott B.
Aurora, IL
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Scott said the business was quick and willing to work with him.
This review was collected via phone interview by Customer Research Inc.

MP
MARK P.
Aurora, IL
Mitsubishi Outlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2016
Twice is Nice
My second visit to Marty's and I'm still impressed with the quality of repair and professionalism shown.
They were able to take my car in without an appointment and the quote given/charged was less than Firestone and the dealer (by $500.00) and included more items than either of them covered. They also confirmed that a "suggested" repair wasn't needed as the part in question is working just as it should.
I'll continue to trust Marty's.

SE
Steve E.
Illinois
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Service
Steve said the service was very good.
This review was collected via phone interview by Customer Research Inc.

TC
Tom C.
Aurora, IL
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2015 Category: Service
Tom said he needs to call this business back because one of his belts in his vehicle is still squeaking a little bit, but other than that, everything was fine.
This review was collected via phone interview by Customer Research Inc.

DH
Don H.
Plano, IL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2015 Category: Service
Don said this business did the work really well and quickly. The only issue he had with them, was that they did not check in with him before they did the work. They were supposed to. He dropped the vehicle off, and they were supposed to give him an estimate the next morning, then do the work. Instead they did the work that night, then called the next morning and told him the vehicle was ready. They gave him the total cost, which bothered him a little. They did not check with him but they replaced the alternator with a brand new one. They should have given him an option of using a new or aftermarket alternator, because using a aftermarket part would have been cheaper. He wanted to have the estimate before the work was done so he would know the cost ahead of time. The quality of work was phenomenal.
This review was collected via phone interview by Customer Research Inc.

DA
Dale A.
Lincoln Town Car
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2014 Category: Service
Spoke with Dale's wife. She said she was very satisfied with their efforts and hard work.
This review was collected via phone interview by Customer Research Inc.

KT
Kurt T.
Aurora, IL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2014 Category: Service
Kurt said they did a good job.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
North Aurora, IL
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2014 Category: Service
Mike said he was not satisfied with the amount of time it took the complete the work.
This review was collected via phone interview by Customer Research Inc.

SB
SUSAN B.
Aurora, IL
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
They are awesome
They always are super accommodating even in emergency cases in getting it checked and diagnosing the problem and getting your vehicle back to you quick.
Erin L. from Marty's Automotive responded on 05/22/2019

Thank you Susan, for another great review! We appreciate you. Always a pleasure. Mary


Verified Customer
Oswego, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2019
Integrity
Marty always stands behind his work.
Erin L. from Marty's Automotive responded on 05/20/2019

We do. Thank you for the review!

Erin L., Owner from Marty's Automotive responded on 05/20/2019

Thank you for the wonderful review!!! We are always glad to service and repair your vehicles!!!

Erin Lyle
Marty's Automotive, Inc
630-264-2277

MG
Marietta G.
Aurora, IL
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Marietta said the staff is honest, friendly, and complete their work in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Erin L. from Marty's Automotive responded on 05/17/2019

Thank you Marietta for the nice review. Let us know if you need anything. Always good to see you!

Erin L., Owner from Marty's Automotive responded on 05/20/2019

Thank you Marietta for the review. We are always glad to help you and value you as a customer.

Erin Lyle
Marty's Automotive, Inc
630-264-2277

BB
BRENDA B.
Aurora, IL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Always excellent service!
I always receive excellent service here and never feel I am being “taken to the cleaners” like so many other car shops! I have been a customer for years and will continue to be loyal.

KH
KEN H.
Aurora, IL
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019
Great job
Car needed repair in order to pass the emissions test. They fixed it and the car passed on the first try.
Erin L., Owner from Marty's Automotive responded on 05/06/2019

Ken thank you for the review and we are so glad you passed the emissions.

Erin Lyle
Marty's Automotive, Inc
630-264-2277

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