ReScore Reviews™ (1)
Last year they've replaced the front brake pads. Since then I've been going back(2X) to complaint about the harsh pulsation from the front end during braking. They flush the brake fluid adjusted the brakes(twice) and even suggested to replace the tires but it never solved the vibration issue. So I brought my car to a Mercedes specialist and they instantly told me it was caused by 2 different type of brake pads(front & back). In another word, they've installed a wrong kind of brake pads on my car.
I've spent a few thousand bucks with them in the past 3 years they should have a moral obligation to replace my tires and brake pads but "NO" they didn't no even an apology.
Shame, shame shame.
We are sorry about your experience with the service here. We failed to give you the estimates as we were very busy and took you in last minute to accomodate your busy schedule and the vehicle was only left with us for half a day. Also you had let us know that you were having issues with a noise when turning on the air conditioning. We did not have a chance to check on this and therefore cannot be blamed on it not working. The noise might have manifested into an actual problem. The engine was extremely low on oil when it came in. We did do an oil service on the car and added the correct amount of oil. What probably happened was that the code took a while to actually illuminate. Please call us if there is anything we can do to help you.
We are sorry for the miscommunication on our part. We will see you next week to resolve this issue. Thank you for understanding.
Alex, I apologize for not getting you a list of repairs that were needed but the vehicle was actually really well kept. There were some things I overlooked but will not on your next visit. Hope the car is running well- Ryan