Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

194 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 4 months ago

Reviews


KM
kai m.
Ponte Vedra, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/01/2018
Beware!! Dishonest Shop...
In mid 2015, Euro Spec insisted to replace my Mercedes CLS tires with Continental Tires. In less than 20,000 mi the front left tire has a golf ball size tumor protruding out of the sidewall. I start reading reviews from Continental online which shock me that many many peoples had great deal of issues with this brand.(one star rating!) My tire was sent up to Continental Carolina headquarter for evaluation but found inconclusive. They offered me a prorated replacement which I refused. I think it's a reckless endangerment issue must be address ASAP.
Last year they've replaced the front brake pads. Since then I've been going back(2X) to complaint about the harsh pulsation from the front end during braking. They flush the brake fluid adjusted the brakes(twice) and even suggested to replace the tires but it never solved the vibration issue. So I brought my car to a Mercedes specialist and they instantly told me it was caused by 2 different type of brake pads(front & back). In another word, they've installed a wrong kind of brake pads on my car.
I've spent a few thousand bucks with them in the past 3 years they should have a moral obligation to replace my tires and brake pads but "NO" they didn't no even an apology.
Shame, shame shame.

DH
Donicia H.
Orange Park, FL
Audi A4
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2014
Not good experience
Took vehicle in for a free service check. Received no quotes just notes saying what all was needed, guess ill guess how much it will cost? They ended up doing a oil change ($100) then advised i had oil leak and didnt tell me anything about how to fix it..car has been acting funny every since they touched it like they did stuff to make me have to come back and get fixed... 1. walked to car and the key control buttons on keychain wasnt working to unlock car, (i googled how to reset that) 2. A/C was blowing nice and cold when i took the car there...got it back blowing HOT! called them to advise and they said oh coincidence stopped working? 3. Check engine light came on, on my way home. Oriellys read code and it oil pressure level (i got oil changed there).
Euro Spec T. from Euro Spec, Inc. responded on 10/31/2014

Ms. Donicia,
We are sorry about your experience with the service here. We failed to give you the estimates as we were very busy and took you in last minute to accomodate your busy schedule and the vehicle was only left with us for half a day. Also you had let us know that you were having issues with a noise when turning on the air conditioning.  We did not have a chance to check on this and therefore cannot be blamed on it not working. The noise might have manifested into an actual problem. The engine was extremely low on oil when it came in. We did do an oil service on the car and added the correct amount of oil. What probably  happened was that the code took a while to actually illuminate. Please call us if there is anything we can do to help you.
Best Regards,
Ryan Merchan


AN
Allen N.
Audi A6
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2014 Category: Service
Spoke with Bernita. She said her experience with the facility was not good. They charged her $100 just to tell her they would not be able to fix her vehicle and she would not recommend them based on this.
This review was collected via phone interview by Customer Research Inc.

AF
Attila F.
Jacksonville, FL
Audi A6
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2014 Category: Service
Attila said he was not satisfied with his experience at the business because they sand-blasted his valves instead of using the more approved method of walnut shells. This caused his vehicle to run rough and blew three of his injectors. He mentioned the business was going to charge him $180 a piece for two of his injectors while another business was charging $135. He would not recommend them for service because of this and will be filing a lawsuit against them.
This review was collected via phone interview by Customer Research Inc.

SF
Sarah F.
Jacksonville, FL
BMW 530i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2014 Category: Service
Sarah said they went ahead and serviced her vehicle when she specifically told them not to do the work. The price was higher than the quote.
This review was collected via phone interview by Customer Research Inc.

JH
Jamillia H.
Jacksonville, FL
Mercedes-Benz C230
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2015
Great management
I had a concern following services that was done at the shop and the manager Ryan addressed my concerns in a timely fashion. I will be visiting this shop again for any future repairs.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2015
customer service not so great!
Before visiting this location on 2/13/15, I had spoken to Miles about the service I needed to have done. He gave me an estimate of $278. When I got to the shop on 2/13/15, we spoke again about replacing two cam magnets. He let me know that he would find out which two needed to be replaced and he would give me call with an estimated time my car would be ready for pick up. OHHH and that they were going to wash my car. Well when I went to pick up my car, he replaced 4 cam magnets instead of the two I originally agreed on and he did not call and get my permission to do the other two. My bill ended up being $636 instead of $278, and my car was not washed plus he never called to tell me my car was ready; I had to call him. I was very annoyed when I left that day because you do not treat people that way. If the service was going to be more than what we originally talked about he should have contacted me before doing the work. I do not think I will be visiting this location again!
Euro Spec T. from Euro Spec, Inc. responded on 02/17/2015

Jamillia,
We are sorry for the miscommunication on our part. We will see you next week to resolve this issue. Thank you for understanding.
Best Regards,
Ryan Merchan


ER
Emma R.
Jacksonville, FL
Volkswagen New Beetle
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2014 Category: Service
Emma said they changed the prices she was quoted. They did not do what she wanted done, so they kept her vehicle from 8:00 am until 5:00 pm. She would not recommend due to this experience.
This review was collected via phone interview by Customer Research Inc.

SM
Shelly M.
Saint Johns, FL
BMW X3
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/15/2014 Category: Service
Shelly said they told her the service was going to take about half an hour to an hour but they ended up taking 2 hours. They did not mention to her at the beginning that they were going to charge her to look at her vehicle. She would not recommend them because of the reasons mentioned above.
This review was collected via phone interview by Customer Research Inc.

AW
Amanda W.
Jacksonville, FL
Volkswagen Jetta
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2015 Category: Service
Amanda said the business could not fix her vehicle and she had to take it to the dealership.
This review was collected via phone interview by Customer Research Inc.

DF
Daniel F.
Jacksonville, FL
BMW 328i
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015 Category: Service
Daniel said the issue with the engine was not fixed. He would not recommend the business because of what has already been shared.
This review was collected via phone interview by Customer Research Inc.

AN
Alex N.
Jacksonville, FL
Audi A4
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/14/2014 Category: Service
Alex said he was told by Ryan that he was going to receive an itemized list of services he would need for maintenance on his vehicle but he never received one.
This review was collected via phone interview by Customer Research Inc.
Euro Spec T. from Euro Spec, Inc. responded on 06/12/2014

Alex, I apologize for not getting you a list of repairs that were needed but the vehicle was actually really well kept. There were some things I overlooked but will not on your next visit. Hope the car is running well- Ryan


HM
Hashan M.
Mercedes-Benz S500
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/09/2014 Category: Service
Hashan said they were pretty good.
This review was collected via phone interview by Customer Research Inc.

SV
Sarah V.
Florida
Volkswagen Jetta
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2015 Category: Service
Sarah said the service this business provided was great. The price they quoted was lower than the price it ended up being because there were things came up which did not get diagnosed before.
This review was collected via phone interview by Customer Research Inc.

WK
William K.
Orange Park, FL
Mercedes-Benz ML430
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2014 Category: Service
William said they did a great job but by them cutting off the catalytic converter, the noise is still there so the problem is not completely gone.
This review was collected via phone interview by Customer Research Inc.

NL
Nancy L.
Jacksonville, FL
Volvo 940
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2014
The service...we rely on it.
Thanks for keeping us on the road....the free car wash was also greatly appreciated!

CM
Chelvis M.
Jacksonville, FL
BMW 328i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/12/2014
GREAT SHOP!!
Lowest prices in town for the best service highly recommend.

EC
Eric C.
Jacksonville, FL
Volkswagen GTI
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2014 Category: Service
Eric said his air conditioning unit was broken. The business said they did no damage to the vehicle but he believes they are responsible. They tried to fix the issue but were not able to.
This review was collected via phone interview by Customer Research Inc.

CB
Claude B.
Orange Park, FL
BMW Z3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2014 Category: Service
Claude said the business is a nice bunch of guys and he can get in and out of the business with no hassles.
This review was collected via phone interview by Customer Research Inc.

NJ
Niles J.
Jacksonville, FL
Porsche Boxster
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2014 Category: Service
Spoke with Phillip. He said for the most part, he was satisfied with the service at this business.
This review was collected via phone interview by Customer Research Inc.

JP
Jamel P.
BMW 335i
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2014
Friendly and knowledgable staff
Scheduled an oil change and when I got there decided to do a few more things. Staff was very nice I was treated like they cared. They were prompt in finishing all work and their service was great all the way, from start to finish. The only reason I gave 4 stars was the price was a little more than I was used to. Not by much though.