Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

194 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 7 months ago

Reviews


KM
kai m.
Ponte Vedra, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/01/2018
Beware!! Dishonest Shop...
In mid 2015, Euro Spec insisted to replace my Mercedes CLS tires with Continental Tires. In less than 20,000 mi the front left tire has a golf ball size tumor protruding out of the sidewall. I start reading reviews from Continental online which shock me that many many peoples had great deal of issues with this brand.(one star rating!) My tire was sent up to Continental Carolina headquarter for evaluation but found inconclusive. They offered me a prorated replacement which I refused. I think it's a reckless endangerment issue must be address ASAP.
Last year they've replaced the front brake pads. Since then I've been going back(2X) to complaint about the harsh pulsation from the front end during braking. They flush the brake fluid adjusted the brakes(twice) and even suggested to replace the tires but it never solved the vibration issue. So I brought my car to a Mercedes specialist and they instantly told me it was caused by 2 different type of brake pads(front & back). In another word, they've installed a wrong kind of brake pads on my car.
I've spent a few thousand bucks with them in the past 3 years they should have a moral obligation to replace my tires and brake pads but "NO" they didn't no even an apology.
Shame, shame shame.

JH
Jamillia H.
Jacksonville, FL
Mercedes-Benz C230
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2015
Great management
I had a concern following services that was done at the shop and the manager Ryan addressed my concerns in a timely fashion. I will be visiting this shop again for any future repairs.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/16/2015
customer service not so great!
Before visiting this location on 2/13/15, I had spoken to Miles about the service I needed to have done. He gave me an estimate of $278. When I got to the shop on 2/13/15, we spoke again about replacing two cam magnets. He let me know that he would find out which two needed to be replaced and he would give me call with an estimated time my car would be ready for pick up. OHHH and that they were going to wash my car. Well when I went to pick up my car, he replaced 4 cam magnets instead of the two I originally agreed on and he did not call and get my permission to do the other two. My bill ended up being $636 instead of $278, and my car was not washed plus he never called to tell me my car was ready; I had to call him. I was very annoyed when I left that day because you do not treat people that way. If the service was going to be more than what we originally talked about he should have contacted me before doing the work. I do not think I will be visiting this location again!
Euro Spec T. from Euro Spec, Inc. responded on 02/17/2015

Jamillia,
We are sorry for the miscommunication on our part. We will see you next week to resolve this issue. Thank you for understanding.
Best Regards,
Ryan Merchan


DF
Daniel F.
Jacksonville, FL
BMW 328i
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2015 Category: Service
Daniel said the issue with the engine was not fixed. He would not recommend the business because of what has already been shared.
This review was collected via phone interview by Customer Research Inc.

DH
Donicia H.
Orange Park, FL
Audi A4
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2014
Not good experience
Took vehicle in for a free service check. Received no quotes just notes saying what all was needed, guess ill guess how much it will cost? They ended up doing a oil change ($100) then advised i had oil leak and didnt tell me anything about how to fix it..car has been acting funny every since they touched it like they did stuff to make me have to come back and get fixed... 1. walked to car and the key control buttons on keychain wasnt working to unlock car, (i googled how to reset that) 2. A/C was blowing nice and cold when i took the car there...got it back blowing HOT! called them to advise and they said oh coincidence stopped working? 3. Check engine light came on, on my way home. Oriellys read code and it oil pressure level (i got oil changed there).
Euro Spec T. from Euro Spec, Inc. responded on 10/31/2014

Ms. Donicia,
We are sorry about your experience with the service here. We failed to give you the estimates as we were very busy and took you in last minute to accomodate your busy schedule and the vehicle was only left with us for half a day. Also you had let us know that you were having issues with a noise when turning on the air conditioning.  We did not have a chance to check on this and therefore cannot be blamed on it not working. The noise might have manifested into an actual problem. The engine was extremely low on oil when it came in. We did do an oil service on the car and added the correct amount of oil. What probably  happened was that the code took a while to actually illuminate. Please call us if there is anything we can do to help you.
Best Regards,
Ryan Merchan


ER
Emma R.
Jacksonville, FL
Volkswagen New Beetle
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2014 Category: Service
Emma said they changed the prices she was quoted. They did not do what she wanted done, so they kept her vehicle from 8:00 am until 5:00 pm. She would not recommend due to this experience.
This review was collected via phone interview by Customer Research Inc.

AN
Allen N.
Audi A6
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2014 Category: Service
Spoke with Bernita. She said her experience with the facility was not good. They charged her $100 just to tell her they would not be able to fix her vehicle and she would not recommend them based on this.
This review was collected via phone interview by Customer Research Inc.

AF
Attila F.
Jacksonville, FL
Audi A6
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/18/2014 Category: Service
Attila said he was not satisfied with his experience at the business because they sand-blasted his valves instead of using the more approved method of walnut shells. This caused his vehicle to run rough and blew three of his injectors. He mentioned the business was going to charge him $180 a piece for two of his injectors while another business was charging $135. He would not recommend them for service because of this and will be filing a lawsuit against them.
This review was collected via phone interview by Customer Research Inc.

SF
Sarah F.
Jacksonville, FL
BMW 530i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/22/2014 Category: Service
Sarah said they went ahead and serviced her vehicle when she specifically told them not to do the work. The price was higher than the quote.
This review was collected via phone interview by Customer Research Inc.

SM
Shelly M.
Saint Johns, FL
BMW X3
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/15/2014 Category: Service
Shelly said they told her the service was going to take about half an hour to an hour but they ended up taking 2 hours. They did not mention to her at the beginning that they were going to charge her to look at her vehicle. She would not recommend them because of the reasons mentioned above.
This review was collected via phone interview by Customer Research Inc.

TT
Thien T.
Jacksonville, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
Honestly
Eurospec has provided excellent services. I have been a customer in the last few years and I am very happy with their service. Customer service is great. Especially, Steve is very honest and very helpful to assist me every time. I would continue to keep Eurospec for my car maintenance.

RJ
Roberta J.
Jacksonville, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017
Best customer service
5 stars

TS
Therese S.
Jacksonville, FL
BMW 335i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2015 Category: Service
Therese said this business worked quickly and she found them reliable. She has used them for years.
This review was collected via phone interview by Customer Research Inc.

RB
Roger B.
Jacksonville, FL
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2015 Category: Service
Roger said this business was really good.
This review was collected via phone interview by Customer Research Inc.

ZP
Zachary P.
Middleburg, FL
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2015 Category: Service
Zachary said every time he goes there the employees are always friendly. The service is done well and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CM
Carl M.
Orlando, FL
BMW 325i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2015 Category: Service
Carl said that this business did a great job on his vehicle and that he would recommend them. He said that they were courteous and professional.
This review was collected via phone interview by Customer Research Inc.

MF
Maurice F.
Jacksonville, FL
Audi A6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2015
Everyone was very friendly
Just moved to Jacksonville and was looking for a Mechanic. The Customer service was great and the people were very nice from the sweet lady Whitney that helped me at the front desk, and Miles to name a couple. They were very informative about what my car needed and what was necessary at the time. Looking forward to going again to get more work done on my Vehicle. Thank you Euro Spec!

AC
Amir C.
Jacksonville, FL
Volkswagen Tiguan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2015
they are doo everything to help you
They are going above and beyond to get the job done
And they are keep you inform old way
a gene for good job ,
Thank you

JB
Jeff B.
Florida
Audi Allroad
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2015 Category: Service
Jeff said the business was forthcoming, communicated everything he asked for and he did not have any problems with them.
This review was collected via phone interview by Customer Research Inc.

EF
Ed F.
Jacksonville, FL
BMW 135i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2015
Knowledge & friendliness
I think they are experienced in all phases of car repair & updates.

BH
Brad H.
Jacksonville, FL
Porsche 928
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2015
new clutch
They always get the repairs done right. Even with difficult to find parts.