Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

793 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


SS
SERGIO S.
San Antonio, TX
Audi A4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/29/2019
No help
No help from this place. Charge me 239 dlls for something that I already knew. And i told him.want me to give me a deposit to keep diagnosing my car. And bad attitude.
Joe C., General Manager from Euro Car Care Inc responded on 01/29/2019

Customer brought his car in. Car would not start unless jump started, we charged battery and his battery would not take a charge, called customer and informed him that he needed a battery. He wanted to supply the battery against our policy but we allowed it. So, we had to wait on him to purchase a battery a day and half later when he finally brought us the battery, we were able to diagnosis the vehicle. We informed him that he was running on 3 cylinders and the light for low oil pressure was on, customer said the light was wrong. We inform him that if we were to continue, we needed to check oil pressure because the risk of ruining the engine with low oil pressure could fry the engine. Customer granted us permission to check oil pressure. In which his oil pressure was 1-2 psi at idle, Normal would be 17.4 - 29 psi at idle. Next step was to drop oil pan and see if there was any obstruction. In which would have been very expensive, and we informed the customer of this and what the expense would be if we continued. All the customer was charged for was an Electrical scan and an oil pressure test. With the labor to remove and install customer new battery. A fair price.

Joseph Castillo
General Manager
210-340-1510

CB
CURTIS PHIBY B.
San Antonio, TX
BMW M6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018
great service
great service

CC
CARLOS C.
San Antonio, TX
Volvo 940
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/27/2016
Frustrated, not happy and at a loss for words.
poor, service. They replaced a battery. Fine. And a quality battery. Work order stated that the car was taken on the highway and ran fine. I picked up the car and almost as soon as I got on the road the same issue was present. No pick up, the turbo charge would not engage and little or no pick up. I struggled to get home and parked the car. I will call the shop when they open after the Holidays and see what they have to say about this issue. It took some time to find a shop that would service the car and am willing to give them a chance to correct the problem. The button below asked if I would recommend the shop to a friend and at this moment I have to say No,

DI
DELIA I.
San Antonio, TX
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/31/2015
2006 Turbo conv Saab
picked up my car and had issues right off the bat, they still have not been able to get my car running properly and my engine light is on again its only been about a week, and this has been going on for a little over a yr, I first took it in to get my Turbo replaced then it was an ECM issues then it was another thing and then another etc etc. I am so frustrated!

AG
Andrea G.
San Antonio, TX
BMW 535i
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/27/2015 Category: Service
Andrea said she does not think this business was very up front about the prices. She left with a bill of about $900.
This review was collected via phone interview by Customer Research Inc.

PW
Pedro W.
San Antonio, TX
BMW 325i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2014 Category: Service
Pedro said the staff at this business was very good on communicating the status of his vehicle. The price of the diagnostic was too high, he could have received a free one elsewhere. The repairs were fine but they did not fix the problem that he initially brought it in for. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

JD
Joseph D.
San Antonio, TX
Mercedes-Benz S500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/17/2014 Category: Service
Joseph said they didn't correct the problem. He would not recommend them to others because the issue was not resolved. He needed to take his vehicle back to Mercedes and it's still there.
This review was collected via phone interview by Customer Research Inc.

RM
RALPH M.
Universal City, TX
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019
Honest Communication
I came here on a recommendation from a friend. I’m glad I did. Excellent service at reasonable and honest prices. I have already set up my next appointment because I was extremely satisfied with my first experience.

BL
Branden L.
San Antonio, TX
BMW 750Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2019 Category: Service
Branden said he only had a diagnostic and recommends this facility.
This review was collected via phone interview by Customer Research Inc.

JK
JOE AND PJ K.
Medina, TX
Mercedes-Benz 500SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
Knowledgeable, professional and polite. If you need car work and want it correctly performed go to Euro Car Care. The best!!!
Professionals who do it right. Totally honest. Keep you informed about any extra which may arise and search for the best yet cheapest ways to complete a task. Don't go anywhere else!!!

MC
MARK C.
San Antonio, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019
750 LiX repair
Friendly, reasonable prices, good communication, done in reasonable time.

IS
Irma S.
San Antonio, TX
Volvo S70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Irma said the business was perfect and she has been a client for many years.
This review was collected via phone interview by Customer Research Inc.

EV
ELLISEO V.
San Antonio, TX
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019
Professional Attention
Professional attention to seeking out the issues at hand and correcting them for excellent performance results. My car is over 10 years old but performs like off the showroom floor.
Thank you for your dedication to your customers....
Eliseo

NT
NORMAN T.
San Antonio, TX
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Lexus E350
The service was great. Joe kept in contact with me. The car was ready one day earlier than anticipated and the air conditioning works great.

RO
RUSSELL O.
San Antonio, TX
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019
Repeat happy customer
Switched my loyalties from the Volvo Center to Euro Car Care a good while back, and Joe Castillo delivers every time. Super-courteous and super-competent. AAA+++

CT
COACH MELFORD T.
San Antonio, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019
Great care
I really appreciate the special attention given to my Tahoe. Besides excellent service on my car, Jim suggested that I should get new tires. He knew that we were getting ready for a long trip. (And I did go get new tires. Smart move.)
Joe C., General Manager from Euro Car Care Inc responded on 05/06/2019

Thank you Coach its alway a pleasure. Happy Motoring.

Joseph Castillo
General Manager
210-340-1510

PB
Paulette B.
San Antonio, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2019 Category: Service
Paulette said the staff is absolutely fantastic and they are super trustworthy.
This review was collected via phone interview by Customer Research Inc.
Joe C., General Manager from Euro Car Care Inc responded on 05/06/2019

Thank you Paulette it was our pleassure. Happy Motoring.

Joseph Castillo
General Manager
210-340-1510

GL
GUSTAVO ARMANDO L.
New Braunfels, TX
Mercedes-Benz C350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
The ppl
The service all ways great and fear price

Verified Customer
San Antonio, TX
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Excellent customer service
Mr. Joe Castillo provided excellent customer service, I am glad that I found a place where I can trust employees taking care of my car.

MB
MAX B.
San Antonio, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Up front, honest service
Joe and his team are awesome. Joe has been so helpful and up front with me about what I should and shouldn't do when it comes to my car. I will not take my BMW anywhere else for service, period.
Joe C., General Manager from Euro Car Care Inc responded on 05/06/2019

Thank you Max it was our plessure. Happy Motoring

Joseph Castillo
General Manager
210-340-1510