Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

656 Reviews

99% Would Recommend
Latest Review 17 days ago

Reviews


SF
SHELLY F.
Farmington, MI
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018
Very disappointed
I brought my car into A&E after my car accident. I was told that I needed a new wheel cover on the right front wheel since mine was damaged. I decided to have an oil change while I was there. I hadn’t heard from them regarding the wheel cover. I called 2 weeks after I was there only to find out that it wasn’t even ordered. The people on the phone wouldn’t own the problem blaming each other for the error. The wheel cover will now be there in 2 days. I am furious. I was referred to this shop and will never bring my car here again. I have nothing positive to say about A&E. Extremely disappointed.

JB
JOHN B.
Farmington, MI
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/29/2016
We had to take the Car to the Dealership as A/E couldn't diagnose the problem
It took 3 days for our Car to be inspected. After the wait, A/E replaced the Alternator thinking that was the problem---but it wasn't. The Car stalled out while driving--very dangerous. Rather than taking it back to A/E we went to the Dealership--they diagnosed the problem(Electronic related). Other repairs by A/E have been good--this one wasn't.

JS
JENNIFER S.
GMC Safari
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2016
1
Not happy.

NL
NANCY L.
Livonia, MI
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2015
A high price for an incomplete job!
My car needed one more part added to the muffler system. Why didn't they call me and tell me that? Not just park it and tell me that it's all ready! What idiots!

RC
Robert C.
Livonia, MI
Ford Windstar
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2015 Category: Service
Robert said this business did not fix the problem with his vehicle. They did not put it back together and told him that they could not fix it. They charged him $9 instead of the $45 they had originally told him because it took longer than they expected to look at it. He would not go back to them. This is a bad operation and they do not take care of their customers. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BD
Bob D.
Livonia, MI
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2014 Category: Service
Bob said this business did not fix his vehicle, so he has to take it back.
This review was collected via phone interview by Customer Research Inc.

BJ
BOB J.
Livonia, MI
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/18/2014
owner
Excellent

PE
Pat E.
Redford, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2016 Category: Service
Pat said he had a few problems with the business because they did not always provide him with the service he expected. He goes there for body work, oil changes or when he has to have the brakes done. He also said he will not go anywhere else and he has no other complaints.
This review was collected via phone interview by Customer Research Inc.

RJ
Roy J.
Livonia, MI
Chrysler Voyager
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2014 Category: Service
Spoke with Dale. He said he is satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

DN
DENNIS N.
Livonia, MI
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018
Friendly greeting
The shuttle service is very helpful and the driver I sc courteous. Overall the service experience was good. However when picking up the car there was no communication with the service manager about what the did to the car just a cold I will get the cashier

KO
Ken O.
Redford, MI
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Ken said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AD
Antonio D.
Michigan
Dodge Nitro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Antonio said the business is pricey.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
South Lyon, MI
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
John said the business did a good job. However, he did have to go back because the mechanic forgot to plug up the wires to the dash board for the heated seats.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Livonia, MI
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2017 Category: Service
Tim said there was a little room for improvement, but overall the service was good.
This review was collected via phone interview by Customer Research Inc.

CW
Colin W.
Michigan
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2017 Category: Service
Colin said they were really good. However, it was a little expensive.
This review was collected via phone interview by Customer Research Inc.

SV
Setlur V.
Michigan
Saturn VUE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Setlur said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

NI
Nicole I.
Livonia, MI
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Spoke with Anthony. He said the service on his vehicle was good, but the customer service employees could have been more polite.
This review was collected via phone interview by Customer Research Inc.

SM
Shane M.
Livonia, MI
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017 Category: Service
Spoke with Cindy. She said this business was good and she would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

JA
James A.
Livonia, MI
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2017 Category: Service
James said he is very happy with the service. He continues to bring his vehicle to the business. He would like the staff to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

SA
Sayed A.
Michigan
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2017 Category: Service
Sayed said they did a great job and he will be back in to get more work done.
This review was collected via phone interview by Customer Research Inc.