Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

640 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


SF
SHELLY F.
Farmington, MI
Honda Civic
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018
Very disappointed
I brought my car into A&E after my car accident. I was told that I needed a new wheel cover on the right front wheel since mine was damaged. I decided to have an oil change while I was there. I hadn’t heard from them regarding the wheel cover. I called 2 weeks after I was there only to find out that it wasn’t even ordered. The people on the phone wouldn’t own the problem blaming each other for the error. The wheel cover will now be there in 2 days. I am furious. I was referred to this shop and will never bring my car here again. I have nothing positive to say about A&E. Extremely disappointed.

Verified Customer
Livonia, MI
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
excellent service
The service is always excellent.

JS
JENNIFER S.
GMC Safari
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2016
1
Not happy.

NL
NANCY L.
Livonia, MI
Ford Focus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2015
A high price for an incomplete job!
My car needed one more part added to the muffler system. Why didn't they call me and tell me that? Not just park it and tell me that it's all ready! What idiots!

RC
Robert C.
Livonia, MI
Ford Windstar
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2015 Category: Service
Robert said this business did not fix the problem with his vehicle. They did not put it back together and told him that they could not fix it. They charged him $9 instead of the $45 they had originally told him because it took longer than they expected to look at it. He would not go back to them. This is a bad operation and they do not take care of their customers. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BJ
BOB J.
Livonia, MI
GMC Savana Special
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Excelllent proffessionals and Techs, fair priced and very ethical.
They have done my auto repair work for 25 years and will continue to.

MW
MARY W.
Livonia, MI
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Service!
They explain things while not talking down to women. Work is done quickly and in the time promised.

RG
RICK G.
Livonia, MI
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Fixed the Suspension on my Mercedes
Took our 2006 ML350 in to AE because it was riding rough and handling poorly. They diagnosed the problem and replaced the rear shocks and it made a world of difference. Not a cheap repair but it was definitely worth it. AE did a great job like they always do.

ES
EDMUND S.
Novi, MI
Chrysler Sebring Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Oil Change
A&E allows you to call ahead for Oil changes. It lessens wait time and is convenient for my schedule.

JB
Jonathan B.
Michigan
Chrysler 300M
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Jonathan said the service was completed in a timely manner and work was good. The technicians were able to get his vehicle in on the same day and is operating better.
This review was collected via phone interview by Customer Research Inc.

CZ
CLYDE Z.
Livonia, MI
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Really good and quick service
Didn't have appointment, but was able to get in within an hour of calling for oil change.

KS
Kieth S.
Novi, MI
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Keith said the business did everything he asked and it went smoothly and they took care of his problem.
This review was collected via phone interview by Customer Research Inc.

JG
Jerry G.
Redford, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Jerry said he's dealt with them for many years and he's been satisfied.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Livonia, MI
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
REVIEW OF MOST RECENT A & E AUTO CARE EXPERIENCE
Service, as always was excellent.

MM
MARK M.
Livonia, MI
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Great Services and Techs.
Great place and they are fair and honest.

NZ
Nancy Z.
Livonia, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Nancy said the staff was helpful and they talked her through on what they were going to do, and her vehicle was ready when they said it would be. She is very satisfied.
This review was collected via phone interview by Customer Research Inc.

DT
David T.
Michigan
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
David said he appreciates the work they do and their time.
This review was collected via phone interview by Customer Research Inc.

KR
KEITH R.
Royal Oak, MI
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Service
I take all of my family cars to AE. Art and his crew always get us in quick, and I know the job will be diagnosed correctly and done right. We have been using them exclusively for almost 10 years.

RG
RICK G.
Livonia, MI
Audi Q3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Quick Oil Change
Stopped by on a Friday morning, they changed the oil while I was waiting in less than an hour.

GH
Glen H.
Livonia, MI
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Glen said the employees were reliable. They provided very good service.
This review was collected via phone interview by Customer Research Inc.