Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

656 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


SF
SHELLY F.
Farmington, MI
Honda Civic
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/14/2018
Very disappointed
I brought my car into A&E after my car accident. I was told that I needed a new wheel cover on the right front wheel since mine was damaged. I decided to have an oil change while I was there. I hadn’t heard from them regarding the wheel cover. I called 2 weeks after I was there only to find out that it wasn’t even ordered. The people on the phone wouldn’t own the problem blaming each other for the error. The wheel cover will now be there in 2 days. I am furious. I was referred to this shop and will never bring my car here again. I have nothing positive to say about A&E. Extremely disappointed.

Verified Customer
Livonia, MI
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
excellent service
The service is always excellent.

JS
JENNIFER S.
GMC Safari
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/08/2016
1
Not happy.

NL
NANCY L.
Livonia, MI
Ford Focus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2015
A high price for an incomplete job!
My car needed one more part added to the muffler system. Why didn't they call me and tell me that? Not just park it and tell me that it's all ready! What idiots!

RC
Robert C.
Livonia, MI
Ford Windstar
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/03/2015 Category: Service
Robert said this business did not fix the problem with his vehicle. They did not put it back together and told him that they could not fix it. They charged him $9 instead of the $45 they had originally told him because it took longer than they expected to look at it. He would not go back to them. This is a bad operation and they do not take care of their customers. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

BR
BRIAN R.
Farmington, MI
Chevrolet Trax
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2018
Great service
Great service

Verified Customer
Northville, MI
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Clutch Job for my S10
Been taking my pickup to this shop and it's always been a pleasant experience. They are dependable. Would recommend.

AB
Allen B.
Livonia, MI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Allen said the employees called and informed him of the service his vehicle needed. They were transparent with the work. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JT
Jennifer T.
Farmington Hills, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Jennifer said the business's employees were very nice and informative. They did the work, quoted the price and it was honored. They even gave her a discount.
This review was collected via phone interview by Customer Research Inc.

JE
Jim E.
Livonia, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Jim said the business does really good work.
This review was collected via phone interview by Customer Research Inc.

DN
DENNIS N.
Livonia, MI
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2018
Friendly greeting
The shuttle service is very helpful and the driver I sc courteous. Overall the service experience was good. However when picking up the car there was no communication with the service manager about what the did to the car just a cold I will get the cashier

BM
Barbara M.
Livonia, MI
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Barbara said that the place was fine, they have good people.
This review was collected via phone interview by Customer Research Inc.

JM
Jackie M.
Redford, MI
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Jackie said that they give the best services and Big Jim is always so polite. They always make room for her and get her vehicle fixed quickly.
This review was collected via phone interview by Customer Research Inc.

JD
JOHN D.
West Bloomfield, MI
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
Our cars are always well cared for.
Everything on the car is checked. If something I am concerned about is fine, the tech says so. No one suggests work that doesn’t need doing. All work is done perfectly. Everyone is polite and helpful. The prices are well below dealership prices and lower than other shops. I have recommended A E to friends because they are experienced, professional and trustworthy.

MS
Michelle S.
Farmington Hills, MI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Michelle said that she has gone there for years and it has always been good.
This review was collected via phone interview by Customer Research Inc.

LP
Lynne P.
Livonia, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Lynn said she has been very comfortable at this facility and with the staff members. She's never heard anyone say anything bad about this facility, ever.
This review was collected via phone interview by Customer Research Inc.

JR
JENNIFER R.
Farmington, MI
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
I can always count on great service
I can always count on Steve and the crew at AE Auto Care. Their fair prices and honest service keep me coming back time after time.

BJ
BOB J.
Livonia, MI
GMC Savana Special
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Excelllent proffessionals and Techs, fair priced and very ethical.
They have done my auto repair work for 25 years and will continue to.

MW
MARY W.
Livonia, MI
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Service!
They explain things while not talking down to women. Work is done quickly and in the time promised.

PD
Partick D.
Michigan
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Patrick said he is happy with the work the business completed.
This review was collected via phone interview by Customer Research Inc.