Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

299 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 1 day ago

Reviews


BE
BRADLEY E.
Cleburne, TX
Chevrolet Astro Cargo Van
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/26/2019
Didn’t do what they said they did
I went in to get my brakes done they quoted me 150 then I get a call saying it’s going to be $355 because I had to drop the gas tank when I looked at it they never touch the gas tank I am not satisfied with them when you take your vehicle to get brakes done check to make sure they did what they said they were going to do
Joel H. from Quality Brakes & Alignment responded on 05/28/2019

I am sorry you are not satisfied and we dissapointed you.  The original quote was a phone estimate for steel brake line from the left rear wheel cylinder to the brake line block at rear differential.  When we inspectected you had a steel brake line on left side of the frame that ran from front ABS pump and ran along the left frame rail along the fuel tank to the rear brake flex hose at differential and gave you a price of $395.91.  We did not have to drop the fuel tank.  If we had to drop the fuel tank it would have been over well over $600.00 due to the severe rust under vehicle.  I want you happy and your vehicle safe and stopping safely.  If there is anything we can do to earn your trust and future business please let us know.
Joel and Steven


AT
ARNOLD T.
Joshua, TX
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Customer Satisfaction
Joel contacted me to determine if they could resolve my drivability issues I had with my 1969 El Camino. I informed him that I had already taken the vehicle to another alignment shop and was satisfied with the alignment. He offered to refund me the cost of the second alignment. I have received the check. I appreciate his concern for my satisfaction and his desire to treat customers fairly.. I will favorably consider their services for any future alignment needs. Arnold

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/14/2019
I am not Satisfied
I am not satisfied with the results of the alignment on my 1969 El Camino. When I called the next day to inform management that I was not happy with the results of the alignment I was informed by Stephen that there was nothing further they could do and I would have to take my vehicle elsewhere for satisfaction. Thank You thats what I intend to do. Arnold. additional note: I think you you need to rename your business to be more descriptive of your actual service.
Joel H. from Quality Brakes & Alignment responded on 04/10/2019

I am sorry you are not happy with us and your alignment results on your El Camino.  I looked at final alignment angles and they looked very good and the notes made by 2 technicians that drove your vehicle were positive and did not feel any wondering up to 30-35 mph.  We are here to make certain your vehicle is safe and that you are happy with our services.  You are welcome to return and we can recheck alignment angles and help you figure out if it is alignment angles or tires causing the vehicle to wonder.  We take pride in our work, in our customers and the vehicles we service. Our 300 plus 5 star reviews tells what kind of service we uphold.
Sincerely,
Joel Henslee 


SJ
STACY J.
Alvarado, TX
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
Good job and fair Price
I have just discovered these guys a couple of months ago and I’m glad I did. They have been very knowledgeable about the problems with the vehicles I have brought in. They are very professional and the shop and office are clean, neat and organized. I will continue to take my vehicle here. Great Job guys!

RB
RICHARD B.
Keene, TX
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
ABSOLUTELY!
JOEL AND HIS STAFF ARE ALWAYS VERY FRIENDLY, COURTEOUS AND GO OUT OF THEIR WAY TO BE HELPFUL! COMING TO PICK UP YOUR CAR! IF THE WORK DOESN'T NEED DOING THEY WONT JUST REPLACE PARTS TO BE REPLACING UNLESS IT NEEDS IT!

VS
VALERIE S.
Cleburne, TX
GMC Sierra 3500 Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Fast and accurate
They took great care of my truck. They completed the work quickly and were very thorough. I highly recommend them!

SC
STEVE C.
Keene, TX
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Professional, friendly and careful
Always easy to work with. They provide careful evaluations and estimates, as well as fast and solidly professional work.

DJ
DANA J.
Joshua, TX
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Excellent Service - Quality Work
I trust Joel, Steven and their crew to provide careful, thorough work on my family’s vehicles. They are a pleasure to work with.

RB
ROBERT B.
Cleburne, TX
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Customer service and fair prices
When I take my truck in for service I feel confident that it is going taken care of with quality parts and service.

DP
DAVID P.
Venus, TX
Ram Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Alignment
Great and friendly personnel. I’ve used them twice and the alignment has been right along with steering wheel positioning.

RR
RAY R.
Cleburne, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
courtesy from everyone.
Since my relocation to the city of Cleburne, Tx. I have always brought my vehicles to Quality Brakes
for one reason or another and have left completely satisfied.
Thanks Staff and crew.

RF
RICHARD F.
Grandview, TX
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2019
Accommodating and Helpful
Quality Brakes have been great to deal with. My car’s alignment decided to ‘go out’ days before I was due to leave on a long road trip. I stopped by early morning on the off chance they could squeeze me in. They not only got my car done, but it was done quickly. My car drives great again and I’m set to go. Thanks for being so accommodating.

FC
FAYE C.
Cleburne, TX
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Service
I just walked in that day, and ask if they could put my new bulb in my head light. The young man said sure and proceed to take care of it, only to find out I had been sold the wrong bulb. Know problem he said, they had the correct bulb delivered and He put it in and I was on my way. Very clean place and very friendly people. I will use them again, and tell others about them.

RW
ROBERT W.
Joshua, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
A/C Issues
Our A/C was not cooling enough anymore and we were told to bring it in the next Day. Problem was fixed the Day after that and we have a cold A/C again. We have been dealing with Joel and Steven for many Years, they have worked on several of our Vehicles with a number of different Issues and so far they have fixed them all.

AH
ANGELA H.
Cleburne, TX
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Quality is more than their name
I had the alignment done on my RAM 2500. They are great to work with and very professional. The work was completed in a timely manner and customer service was exceptional. Even with my truck being under warranty and I use the dealership for everything else, Quality is my choice for brakes and alignments hands down.

ZS
ZACHARY S.
Cleburne, TX
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019
Very Helpful
After having my master cylinder replaced at a fair price by Quality Brakes & Alignment, a year to the day, I was told by a service tech while having my oil changed that my break fluid looked bad. So, I called and was scheduled for a check up at a very accommodating time. They checked my break system, flushed, and cleaned out my reservoir all at a great price. They clearly explained why my brake fluid had turned and explained how they fixed my problem. Quick and friendly staff, fair prices, and great customer service.

Verified Customer
Cleburne, TX
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
Great Service!
It’s always a pleasure doing business with Quality Brakes. Their honesty and ability is always appreciated. Thank you, Joel, for taking care of us.

RB
Roy B.
Grandview, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Great Company
What pleasure to do business with a company with integrity. Had a little problem with my truck"s front end after repair. They had no problem admitting a mistake and quickly corrected the issue. No hassle or blame. What a great Company!!

DJ
DANA J.
Joshua, TX
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Brakes are like new
Thanks for your hometown friendliness and the excellent work on my daughters car!

RB
ROY B.
Cleburne, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019
Friendly service
Had struts replaced on my 2007 taurus completely satisfied,all friendly employees did a great job

MB
MARI B.
Cleburne, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019
Very pleased
I was very pleased with the service. The price I paid for the brake service was fair. I will recommend Quality Brakes to my friends.

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