Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

677 Reviews

100% Would Recommend
Latest Review 8 days ago

Reviews


DE
DEBRA E.
Cold Brook, NY
GMC Jimmy
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2017
Mechanics are competent but not friendly or approachable.
I hate to leave bad reviews especially for a place that I have been going to for quite some time. When I first went here the people were friendly and the work was done professionally. The work has remained fine. The issue I have is with one employee who is usually at the front desk. I find him to be unfriendly and for me, attitude is a big part of a business. Everyone can be having a bad day but this issue has become consistent, each time I go. If all you care about is the quality of the work, then you will be fine going here, but if attitude or friendliness matter to you, you may want to reconsider. I am at the point where I may, regretfully, be looking for a new repair shop.
Michael H. from Creekview Automotive LLC responded on 09/28/2017

I am surprised at all of this.  Ive never had anyone say anything like this.  Is there any specifics you can share with me?  I would love to correct any issues with our customer service and value your opinion.  We appreciate your business and strive to make sure everyone has as positive experience here. We are a small shop and everyone tries to help out when its busy around here.  That being said there is no excuse for issues like these.  I look forward to correcting this issue please dont hesitate to call me.


LS
LEO S.
Poland, NY
Dodge Dakota
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/27/2016
Leo Surprenant
Your very convient since I live in Poland now, and not found reason not to like your service, except no free coffee for customer<G>
Michael H. from Creekview Automotive LLC responded on 02/27/2016

We do have free coffee available in the waiting room.  Underneath the TV on the wall in the waiting room there is a counter with a Kuerig machine with all sorts of coffee, cups, sugar and everything else including multiple options of coffee, hot chocolate, and even tea I believe.  I will check it out and make sure its working properly today.


JR
John R.
Port Leyden, NY
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/05/2015 Category: Service
John said it took a while to get the work done.
This review was collected via phone interview by Customer Research Inc.

RP
RICHARD P.
Barneveld, NY
GMC Sierra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/24/2014
expensive repair to have a resulting problem
We were disappointed that the $800 brake job resulted in a frozen caliper after we left the shop. You did make good on the labor but charged us for the replacement caliper.
Wonder if the job was not done right or original was not evaluated well to have resulted in the caliper to burn up after job was completed.
Michael H. from Creekview Automotive LLC responded on 08/25/2014

The primary failure point for calipers is between the piston and the o-ring which requires disassembly of the caliper to even check.  Preliminary observation of the caliper did not indicate any issue with the dust boot and some rust on the piston which is par for the course up here.  Test drive after new pads & rotors were installed did not indicate any overheating, pulling or any other signs of a caliper locked on.

Caliper life is influenced by a variety of different conditions that cant always be accounted for such as the effect of the varied road surfaces acting on that specific corner of the vehicle, frequency of preventative maintenance such as slide service, suspension setup & corner weight on that specific vehicle wheel during the vehicles operation, etc.  Some vehicles never need calipers, others only need one front one or others, like your rear brakes), have both the calipers locked on.  Id much rather your caliper issue have been one of the new rear calipers because then I couldve resolved the issue without any cost whatsoever due to the parts & labor warranty offered by my supplier.

I hope this helps you understand the issue with the caliper that we had on your last service.  I hope my discounts & offering the caliper replacement at the cost of just the part has made it easier to deal with the unexpected circumstance we found ourself in.  Please let me know if you have any additional issues or questions.


RB
ROBERT III B.
Newport, NY
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018
Rear struts and sway bar linkage
As usual, the repairs were performed professionally and in a timely manner. However, despite a change at the customer service desk, expressing concerns over an issue which drove a significant number of people I referred to Creekview away has still not been addressed. I was assured my concerns were a priority, yet here we are almost a week into August with no response. I even stopped by in person hoping Mike was in house to discuss the issues face to face over a week ago. I was told they are very busy so maybe the lost business isn't a concern?

PC
Pauline C.
Cold Brook, NY
Kia Optima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Robert. He said they helped him out and they have a decent staff.
This review was collected via phone interview by Customer Research Inc.

MW
Melissa W.
Cold Brook, NY
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Melissa said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Cold Brook, NY
Ford Fiesta
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Spoke with Christina. She said the staff did well.
This review was collected via phone interview by Customer Research Inc.

PC
PETE C.
Utica, NY
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017
they fixed my truck right the first time
Creekview repairs most of our fleet and does our maintenance . Good people at fair prices. Pete, They meet our expectations and get our vehicles back to us in a timely manor. I have known Mike and Doreen for long time and they are super. We often need our trucks back fast and they make it happen. Peter Corrigan

DB
Dave B.
Little Falls, NY
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Dave said this business is good. He always does business with them.
This review was collected via phone interview by Customer Research Inc.

CS
Cliff S.
Cold Brook, NY
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017 Category: Service
Cliff said they did a really good job and he was pleased.
This review was collected via phone interview by Customer Research Inc.

BG
Brittney G.
Cold Brook, NY
Chrysler 200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2017 Category: Service
Spoke with David. He said that every time he visits this business they are pleasant and they do good work. He has known him since they started. They are good people.
This review was collected via phone interview by Customer Research Inc.

CS
Cliff S.
Cold Brook, NY
Buick Lucerne
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Cliff said they have always been pretty good to him. They notified him about a gas leak, and that it could be fixed for $125.
This review was collected via phone interview by Customer Research Inc.

SB
Sue B.
Cold Brook, NY
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Sue said this business did a great job, but she was upset when she found out that one of the employees took her vehicle home without her permission.
This review was collected via phone interview by Customer Research Inc.

RD
Ron D.
Poland, NY
Plymouth Barracuda
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2017 Category: Service
Ron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JK
Jan K.
Barneveld, NY
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2017 Category: Service
Jan said the business does a great job. She said she feels very confident taking her vehicle there. They are not just doing extra for a paycheck. They are very honest.
This review was collected via phone interview by Customer Research Inc.

LD
Linda D.
Poland, NY
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2017 Category: Service
Linda said the business provides very good service.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Ilion, NY
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2016 Category: Service
Melissa said she got an oil change and when she left, there was a nail in her tire. She didn't tell them but they do well.
This review was collected via phone interview by Customer Research Inc.
Michael H. from Creekview Automotive LLC responded on 11/03/2016

Im sorry to hear you got a nail in your tire.  If you like we would be happy to fix it for free if you havent already done so.

Im not sure where the nail could've come from as there hasn't been any recent construction on the premesis.  We try to sweep the parking lot on a regular basis for nails, screws and other pieces of metal but its hard to keep up.  We service alot of construction company trucks, contractors & service trucks so its always possible something couldve fell from them.

Should any issue like this arise again please dont hesitate to come back here for us to make it right. Please let me know if there is anything we can do for you.  We appreciate your business.


TJ
Terry J.
Poland, NY
Chevrolet Chevy Express
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Terry said the business is local, right down the road.
This review was collected via phone interview by Customer Research Inc.

JN
Jason N.
Cold Brook, NY
Saab 9000
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2016 Category: Service
Jason said the business is decent, and they are trustworthy.
This review was collected via phone interview by Customer Research Inc.

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