I am surprised at all of this. Ive never had anyone say anything like this. Is there any specifics you can share with me? I would love to correct any issues with our customer service and value your opinion. We appreciate your business and strive to make sure everyone has as positive experience here. We are a small shop and everyone tries to help out when its busy around here. That being said there is no excuse for issues like these. I look forward to correcting this issue please dont hesitate to call me.
We do have free coffee available in the waiting room. Underneath the TV on the wall in the waiting room there is a counter with a Kuerig machine with all sorts of coffee, cups, sugar and everything else including multiple options of coffee, hot chocolate, and even tea I believe. I will check it out and make sure its working properly today.
Wonder if the job was not done right or original was not evaluated well to have resulted in the caliper to burn up after job was completed.
The primary failure point for calipers is between the piston and the o-ring which requires disassembly of the caliper to even check. Preliminary observation of the caliper did not indicate any issue with the dust boot and some rust on the piston which is par for the course up here. Test drive after new pads & rotors were installed did not indicate any overheating, pulling or any other signs of a caliper locked on.
Caliper life is influenced by a variety of different conditions that cant always be accounted for such as the effect of the varied road surfaces acting on that specific corner of the vehicle, frequency of preventative maintenance such as slide service, suspension setup & corner weight on that specific vehicle wheel during the vehicles operation, etc. Some vehicles never need calipers, others only need one front one or others, like your rear brakes), have both the calipers locked on. Id much rather your caliper issue have been one of the new rear calipers because then I couldve resolved the issue without any cost whatsoever due to the parts & labor warranty offered by my supplier.
I hope this helps you understand the issue with the caliper that we had on your last service. I hope my discounts & offering the caliper replacement at the cost of just the part has made it easier to deal with the unexpected circumstance we found ourself in. Please let me know if you have any additional issues or questions.
Im sorry to hear you got a nail in your tire. If you like we would be happy to fix it for free if you havent already done so.
Im not sure where the nail could've come from as there hasn't been any recent construction on the premesis. We try to sweep the parking lot on a regular basis for nails, screws and other pieces of metal but its hard to keep up. We service alot of construction company trucks, contractors & service trucks so its always possible something couldve fell from them.
Should any issue like this arise again please dont hesitate to come back here for us to make it right. Please let me know if there is anything we can do for you. We appreciate your business.