Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

663 Reviews

100% Would Recommend
Latest Review 9 days ago

Reviews


DE
DEBRA E.
Cold Brook, NY
GMC Jimmy
Check 20x19 Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2017
Mechanics are competent but not friendly or approachable.
I hate to leave bad reviews especially for a place that I have been going to for quite some time. When I first went here the people were friendly and the work was done professionally. The work has remained fine. The issue I have is with one employee who is usually at the front desk. I find him to be unfriendly and for me, attitude is a big part of a business. Everyone can be having a bad day but this issue has become consistent, each time I go. If all you care about is the quality of the work, then you will be fine going here, but if attitude or friendliness matter to you, you may want to reconsider. I am at the point where I may, regretfully, be looking for a new repair shop.
Michael H. from Creekview Automotive LLC responded on 09/28/2017

I am surprised at all of this.  Ive never had anyone say anything like this.  Is there any specifics you can share with me?  I would love to correct any issues with our customer service and value your opinion.  We appreciate your business and strive to make sure everyone has as positive experience here. We are a small shop and everyone tries to help out when its busy around here.  That being said there is no excuse for issues like these.  I look forward to correcting this issue please dont hesitate to call me.


PC
Phil C.
Cold Brook, NY
Chevrolet Silverado 1500
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Phil said his experience with the business has been very good. He has been a customer for years, and the staff always take care of him and do what he wants them to do. Mike is really good at his job.
This review was collected via phone interview by Customer Research Inc.

BF
Bob F.
Frankfort, NY
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Bob said they did a good job at the business.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Cold Brook, NY
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Spoke with Patricia. She said the employees were honest. They were dependable. They kept her informed of her service needs. They took care of her vehicle right away.
This review was collected via phone interview by Customer Research Inc.

PC
Pauline C.
Cold Brook, NY
Kia Optima
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Robert. He said they helped him out and they have a decent staff.
This review was collected via phone interview by Customer Research Inc.

PP
Patrick P.
Poland, NY
Ford Escape
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Patrick said the employees were very helpful. They explained the completed service. They were accommodating.
This review was collected via phone interview by Customer Research Inc.

JW
Jerry W.
Barneveld, NY
Chevrolet Silverado SS
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Jerry said he goes to the business all the time, and they are trustworthy.
This review was collected via phone interview by Customer Research Inc.

LD
Linda D.
Poland, NY
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Spoke with Carl. He said the business was convenient, easy and very accommodating.
This review was collected via phone interview by Customer Research Inc.

TS
Terry S.
Newport, NY
Chevrolet Malibu
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Terry said the business did her well.
This review was collected via phone interview by Customer Research Inc.

BE
Bob E.
Poland, NY
Toyota Tundra 2WD Truck
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Bob said the business had good service, and he is always happy with the service they provide.
This review was collected via phone interview by Customer Research Inc.

ED
Erin D.
Poland, NY
Subaru Outback
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018 Category: Service
Erin said the business is always able to get her right in and the staff is very helpful.
This review was collected via phone interview by Customer Research Inc.

JH
Jennifer H.
Holland Patent, NY
GMC Acadia
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Jennifer said the business has always done good work on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MF
Matt F.
Holland Patent, NY
Volkswagen Jetta Sedan
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Matt said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SV
Sandy V.
Cold Brook, NY
Ford F-150
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Sandy said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MW
Melissa W.
Cold Brook, NY
Dodge Grand Caravan
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Melissa said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FR
Fred R.
Sauquoit, NY
Chevrolet Camaro
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Fred said his vehicle has no more leaks. The staff were very polite. His overall experience was excellent.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Cold Brook, NY
Ford Fiesta
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Spoke with Christina. She said the staff did well.
This review was collected via phone interview by Customer Research Inc.

RS
RICHARD S.
Newport, NY
Kia Soul
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Warranty
I purchased tires they wore out before their time was up and they were they were in prorated to bring me back to where I should be they honor what they say they are selling you

DR
DENNIS R.
Cold Brook, NY
Toyota Tundra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
The title can’t be blank
Coffee

JL
James L.
Newport, NY
Subaru Forester
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
James said he's been going to this business for several years. The staff did a good job and they stand behind their work. They're as good as anybody and he's happy with them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 663 in total