I am surprised at all of this. Ive never had anyone say anything like this. Is there any specifics you can share with me? I would love to correct any issues with our customer service and value your opinion. We appreciate your business and strive to make sure everyone has as positive experience here. We are a small shop and everyone tries to help out when its busy around here. That being said there is no excuse for issues like these. I look forward to correcting this issue please dont hesitate to call me.