Reviews
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DEBRA E.
Cold Brook, NY
GMC Jimmy
Verified
Mechanics are competent but not friendly or approachable.
I hate to leave bad reviews especially for a place that I have been going to for quite some time. When I first went here the people were friendly and the work was done professionally. The work has remained fine. The issue I have is with one employee who is usually at the front desk. I find him to be unfriendly and for me, attitude is a big part of a business. Everyone can be having a bad day but this issue has become consistent, each time I go. If all you care about is the quality of the work, then you will be fine going here, but if attitude or friendliness matter to you, you may want to reconsider. I am at the point where I may, regretfully, be looking for a new repair shop.
Michael H. from Creekview Automotive LLC responded on 09/28/2017
I am surprised at all of this. Ive never had anyone say anything like this. Is there any specifics you can share with me? I would love to correct any issues with our customer service and value your opinion. We appreciate your business and strive to make sure everyone has as positive experience here. We are a small shop and everyone tries to help out when its busy around here. That being said there is no excuse for issues like these. I look forward to correcting this issue please dont hesitate to call me.
PC
Phil C.
Cold Brook, NY
Chevrolet Silverado 1500
Verified
Phil said his experience with the business has been very good. He has been a customer for years, and the staff always take care of him and do what he wants them to do. Mike is really good at his job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bob F.
Frankfort, NY
Subaru Outback
Verified
Bob said they did a good job at the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Brian M.
Cold Brook, NY
Subaru Outback
Verified
Spoke with Patricia. She said the employees were honest. They were dependable. They kept her informed of her service needs. They took care of her vehicle right away.
Recommended
This review was collected via phone interview by Customer Research Inc.
PC
Pauline C.
Cold Brook, NY
Kia Optima
Verified
Spoke with Robert. He said they helped him out and they have a decent staff.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Patrick P.
Poland, NY
Ford Escape
Verified
Patrick said the employees were very helpful. They explained the completed service. They were accommodating.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Jerry W.
Barneveld, NY
Chevrolet Silverado SS
Verified
Jerry said he goes to the business all the time, and they are trustworthy.
Recommended
This review was collected via phone interview by Customer Research Inc.
LD
Linda D.
Poland, NY
Verified
Spoke with Carl. He said the business was convenient, easy and very accommodating.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Terry S.
Newport, NY
Chevrolet Malibu
Verified
Terry said the business did her well.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Bob E.
Poland, NY
Toyota Tundra 2WD Truck
Verified
Bob said the business had good service, and he is always happy with the service they provide.
Recommended
This review was collected via phone interview by Customer Research Inc.
ED
Erin D.
Poland, NY
Subaru Outback
Verified
Erin said the business is always able to get her right in and the staff is very helpful.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Jennifer H.
Holland Patent, NY
GMC Acadia
Verified
Jennifer said the business has always done good work on her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Matt F.
Holland Patent, NY
Volkswagen Jetta Sedan
Verified
Matt said the business did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Sandy V.
Cold Brook, NY
Ford F-150
Verified
Sandy said they did a very good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Melissa W.
Cold Brook, NY
Dodge Grand Caravan
Verified
Melissa said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Fred R.
Sauquoit, NY
Chevrolet Camaro
Verified
Fred said his vehicle has no more leaks. The staff were very polite. His overall experience was excellent.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Robert B.
Cold Brook, NY
Ford Fiesta
Verified
Spoke with Christina. She said the staff did well.
Recommended
This review was collected via phone interview by Customer Research Inc.
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RICHARD S.
Newport, NY
Kia Soul
Verified
Warranty
I purchased tires they wore out before their time was up and they were they were in prorated to bring me back to where I should be they honor what they say they are selling you
Recommended
DR
DENNIS R.
Cold Brook, NY
Toyota Tundra
Verified
The title can’t be blank
Coffee
Recommended
JL
James L.
Newport, NY
Subaru Forester
Verified
James said he's been going to this business for several years. The staff did a good job and they stand behind their work. They're as good as anybody and he's happy with them.
Recommended
This review was collected via phone interview by Customer Research Inc.