Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

141 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


KS
Kevin S.
Caseyville, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017
NOT RECOMMENDED
I recently (09/22/17) took my Son's Car to Simons Auto Repair 1801 W US Highway 50, O'Fallon, IL. location, (after researching on Review Websites and BBB for a good place to take his car) and was told the repair was just a slave cylinder at first and it would cost $180, as the clutch was not working properly. Later, we received a call and was told that the clutch and maybe the flywheel now need to be changed and it would would be anywhere from $1000-$1200 for the repairs. I spoke with the owner and told him this is for my Son's Car and to please not gouge him as he doesn't have the money for absorbent repair costs, which he explained to me that he understood and would do what he could. A few days later we picked up the Car and was presented a Bill of $1361.27, so I asked the Owner of this shop, why so much? He explained that the parts cost more than he had anticipated. We conceded and paid the bill but complained that it seemed very high for what was done. After I drove the Car back home, I decided to research the parts costs and found that we were charged roughly 3 times the actual cost of the parts, as I called the local Parts Supply store that all of the local Auto Repair Shops use. (Slave Cylinder charge $64.91/Cost $20.79, Flywheel charge $185.62/Cost $55.98, Clutch charged $305.02/Cost $155.98). When I called the owner and told him that I had researched the costs of the parts and found his prices 3 times the actual cost, he informed me that was his cost, so I explained that I had called the local Parts Supply stores and found the prices were much less, he explained that he didn't use this supplier, so I asked which supplier he used and he could not immediately explain which Supplier he used except some store named Stonewheele, which I called and could not get through to the parts department. So I called the Simons Auto Repair owner back, and he explained to me that this was the charge and if I had a problem with it that it was not his problem. I explained to him that I felt he should refund the difference in what we were charged vs the actual cost or I would be leaving his Business (Simons Auto Repair 1801 W US Highway 50 O'Fallon IL) a very negative report with the applicable Business Review websites. He explained that he didn't care and that he would not adjust the bill.
I just so happen to call another Auto repair facility and explained what I was charged for a Clutch, Flywheel and Slave cylinder change and they informed me that they had just changed all the same parts on a vehicle and charged their customer $700 minus the slave cylinder.
Within a week of getting the car repaired, the Axle on one side of the Vehicle started to leak all the Transmission fluid out onto our Driveway, so I called around and discovered that it should be warranted by the Shop who performed the work on it. Simons looked at the Car again and explained that the axle was leaking and was NOT warranted as it was not changed during the clutch work, which should have been inspected and replaced if found to be old or worn to prevent a leaky axle, which is the problem we were now having. The Owner of Simon's Auto Repair Shop not only refused to back up his Shops work, but proceeded to laugh and have all of his employees make faces out the picture window at us as we drove away upset.
I highly recommend that all Patrons avoid this Business at all costs, unless you don't mind paying 3 times the actual cost of parts, and don't need a warranty with the work performed.
I personally will Never, Ever recommend, nor patronize this Business, not even if its the last repair facility on earth.

KS
Kevin S.
Caseyville, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/30/2017
Avoid Simons Auto Repair Shop at All Costs
I recently (09/22/17) took my Son's Car to Simons Auto Repair 1801 W US Highway 50, O'Fallon, IL. location, (after researching on Review Websites and BBB for a good place to take his car) and was told the repair was just a slave cylinder at first and it would cost $180, as the clutch was not working properly. Later, we received a call and was told that the clutch and maybe the flywheel now need to be changed and it would would be anywhere from $1000-$1200 for the repairs. I spoke with the owner and told him this is for my Son's Car and to please not gouge him as he doesn't have the money for absorbent repair costs, which he explained to me that he understood and would do what he could. A few days later we picked up the Car and was presented a Bill of $1361.27, so I asked the Owner of this shop, why so much? He explained that the parts cost more than he had anticipated. We conceded and paid the bill but complained that it seemed very high for what was done. After I drove the Car back home, I decided to research the parts costs and found that we were charged roughly 3 times the actual cost of the parts, as I called the local Parts Supply store that all of the local Auto Repair Shops use. (Slave Cylinder charge $64.91/Cost $20.79, Flywheel charge $185.62/Cost $55.98, Clutch charged $305.02/Cost $155.98). When I called the owner and told him that I had researched the costs of the parts and found his prices 3 times the actual cost, he informed me that was his cost, so I explained that I had called the local Parts Supply stores and found the prices were much less, he explained that he didn't use this supplier, so I asked which supplier he used and he could not immediately explain which Supplier he used except some store named Stonewheele, which I called and could not get through to the parts department. So I called the Simons Auto Repair owner back, and he explained to me that this was the charge and if I had a problem with it that it was not his problem. I explained to him that I felt he should refund the difference in what we were charged vs the actual cost or I would be leaving his Business (Simons Auto Repair 1801 W US Highway 50 O'Fallon IL) a very negative report with the applicable Business Review websites. He explained that he didn't care and that he would not adjust the bill.
I just so happen to call another Auto repair facility and explained what I was charged for a Clutch, Flywheel and Slave cylinder change and they informed me that they had just changed all the same parts on a vehicle and charged their customer $700 minus the slave cylinder.
Within a week of getting the car repaired, the Axle on one side of the Vehicle started to leak all the Transmission fluid out onto our Driveway, so I called around and discovered that it should be warranted by the Shop who performed the work on it. Simons looked at the Car again and explained that the axle was leaking and was NOT warranted as it was not changed during the clutch work, which should have been inspected and replaced if found to be old or worn to prevent a leaky axle, which is the problem we were now having. The Owner of Simon's Auto Repair Shop not only refused to back up his Shops work, but proceeded to laugh and have all of his employees make faces out the picture window at us as we drove away upset.
I highly recommend that all Patrons avoid this Business at all costs, unless you don't mind paying 3 times the actual cost of parts, and don't need a warranty with the work performed.
I personally will never, ever recommend, nor patronize this Business, not even if its the last repair facility on earth.

BB
Brien B.
Illinois
Nissan Maxima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2014 Category: Service
Brien said this business did not do everything to assure him the job was complete. He said he had to look into it more. He said he wanted to feel confident that they did everything they could do.
This review was collected via phone interview by Customer Research Inc.

AJ
Alex J.
Illinois
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/29/2014 Category: Service
Spoke with Jessica. She said this business is honest and does a good job. On this visit, they had her vehicle for three days and did not contact her during the repair. She called them half a dozen times to check on her vehicle. They did not contact her when the vehicle was finished, so she showed up on the day it was supposed to be finished. When she picked up the vehicle, they apologized to her and explained that they were busy.
This review was collected via phone interview by Customer Research Inc.
Dennie a. from Simons Service Inc responded on 04/01/2014

I spoke with Jessica today and I very much appreciated her taking the time to give us a review. I believe we both have a much better understanding of the situation. She said she would definitely be back and highly recommends our work.


CG
Carl G.
Illinois
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2014 Category: Service
Carl said the service at this business is okay and he has been with them for many years. They could not get the part they needed because it was too expensive to buy and they could not find it in the salvage yard.
This review was collected via phone interview by Customer Research Inc.

LK
LARRY K.
Fairview Heights, IL
GMC Canyon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2014
friendly service
They explained everything well and fixed my truck in a timely manner.

JP
JASON P.
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2014
Great Service - As Always
Called Simon's with a few days' notice - they were able to get me in on the day and time that I wanted. Got an oil change and inspection on my 9 year old vehicle with 130,000 miles. I am sure the reason it is still going strong is because of Denny and crew. Even if they do find an issue, which shows me the inspection is being done properly, they will tell you the severity of it and whether or not it can wait. Where as at other places, they are more than happy to keep you there and take your money. Denny would prefer to do things the right way, when they are needed and all at once as opposed to paying twice for the same labor etc. That is how you build trust. I waited for my vehicle and was not there too long. They could probably benefit from some new magazines, but other than that, another good experience. I was able to get it done and go onto my day. Thanks again!

LK
LARRY K.
Fairview Heights, IL
GMC Canyon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2014
Great service technicians
About 4 hours after I got OL Yellere back the engine light went on. The earliest I can get it to you is Tuesday because I'll be in Rockford until Sunday and am scheduled for oral surgery on Monday. I'll try to make it by on Tuesday if the light stays on.

FB
Fred B.
Illinois
Lincoln Town Car
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2014 Category: Service
Fred said he has been with them for four generations.
This review was collected via phone interview by Customer Research Inc.

JM
Joe M.
Swansea, IL
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2014 Category: Service
Joe said he has been a long time customer at this business.
This review was collected via phone interview by Customer Research Inc.

JP
JASON P.
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2014
Service
I brought my car in for regular service. They performed the L-O-F and their multi-point inspection. I was in and out pretty quickly. I am not sure if they have many people wait for their vehicles, but some new magazines could be in order! Other than that, no complaints.

TS
Ted S.
Fairview Heights, IL
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2014 Category: Service
Ted said he thought the new guy at the business was nice. He was charged over $160 for the vehicle's computer to be reprogrammed. He was very disappointed that he had to pay so much. He mentioned that the previous owner, would not have asked for so much money.
This review was collected via phone interview by Customer Research Inc.

PB
Paul B.
O Fallon, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2015
We have been taking our cars here for years
Experience and honesty. Great qualities for your service garage. I would not go any where else

KP
Kariana P.
Illinois
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2015 Category: Service
Kariana said the business repaired her vehicle within 24 hours and they are inexpensive.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Illinois
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2015 Category: Service
John said he has been a long time customer and has always been treated well. This business is reasonable with the charges and they are up front.
This review was collected via phone interview by Customer Research Inc.

CM
CHUNGSUK M.
Volvo S40
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2015
Brakes making noise
My wife took her Volvo in to get the brakes looked at and Simons checked them out free of charge. They told her they were still good and will be for a while. They were prompt and courteous and her out the door within the hour. When we do need the brakes or anything else worked on we are going there.

JS
Joan S.
Illinois
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2015 Category: Service
Joan said she likes the business. They were good and there were no problems.
This review was collected via phone interview by Customer Research Inc.

SA
SUSAN A.
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015
Quick easy oil change!
I had an appointment for an oil change. They took the car back right away, and it was done quickly!

DB
Doug B.
Illinois
Ford Explorer Sport Trac
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Doug said he was satisfied with everything at this business.
This review was collected via phone interview by Customer Research Inc.

SA
Scott A.
Illinois
Oldsmobile Cutlass Ciera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2015 Category: Service
Scott said the business was good and would recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

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