Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

586 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


NH
Nick H.
Tempe, AZ
Dodge Dakota
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017 Category: Service
Nick said he had to take his vehicle back to this business 3 times, and his brakes are still squeaking. They told him his battery was dead, but he had it checked somewhere else, and it registered at 100 percent.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 05/30/2017

Nick,

We're very sorry that you had a bad experience with us.  We would like the opportunity to make it right for you.  Sometimes the noises on the older trucks, especially those that have seen years in cold, snowy climates can require we go further than the normal brake job to isolate and fix all the groans & creaks.

As for the battery, that is unusual, our battery test equipment appears to be properly calibrated (we just double-checked it).  Just in case, if you choose to continue with your current battery, you may want to ensure you have roadside assistance coverage.  

Again, sorry for the inconvenience & thank you for bringing this to our attention and as we discussed on the phone, please let us know what it's going to take for us to make this right.  We believe you'll find that we're willing to go that extra mile to get you back to happy and keep you as a valued customer.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

MH
Mckenzie H.
Glendale, AZ
Ford Taurus
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2016 Category: Service
Mckenzie said she is disappointed with this business because she has spent over $3,000 with this business but she keeps having to take her vehicles back for the same problem. Her boyfriend had to have his vehicle towed back to this facility because it started having the same issue that was supposed to have gotten fixed but they would not reimburse him for the tow. She will not do business with them anymore unless they are able to get the original issue fixed. For the reasons specified she would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 11/23/2016

Mckenzie, we're sorry to hear about your negative experience.  Is the vehicle still having problems?  Please contact us, we do back our workmanship with a 2yr/24K mile warranty and we would like an opportunity to make this right.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JP
Jolida P.
Tempe, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2016
Did not fix the problem.
They went by what I said I found on the internet and did not diagnose the problem themselves. Spent $300 for what they did do and I still have the same problem.
Alex B., Owner from Lifetime Automotive responded on 11/18/2016

Thank you Jolida for sharing feedback on your recent appointment with us. I'm sorry to hear about your negative experience, we will use this information to help improve our service.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

WS
Wayne S.
Tempe, AZ
Chrysler 300M
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2015 Category: Service
Wayne said he has done a lot of business with them, but no more. He took an estimate from another business to this business to have the starter replaced in his vehicle because Michael, the owner, said he would beat the price. The other estimate was for $319 and when Wayne got his bill from this business it was for $394. He called Michael and asked what had happened to him beating the price. Michael told him he could do nothing for him except give him an extended warranty but the price would remain the same. He has spent hundreds of dollars at this business, but not anymore. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LV
Lauryn V.
Prescott, AZ
Honda Civic
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2014 Category: Service
Lauryn said there are issues that were not resolved. Her vehicle was overheating and they did not do a pressure check. Her vehicle is not roadworthy. She would not recommend the business because of the issues already stated.
This review was collected via phone interview by Customer Research Inc.

TZ
Thomas Z.
Tempe, AZ
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2017 Category: Service
Thomas said his overall experience with this business was average but the service was good and he was happy.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 03/31/2017

Thank you Thomas for allowing us to handle your vehicle's transmission fluid flush, oil change, air filter & multi-point inspection. We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JL
Josh L.
Tempe, AZ
Chevrolet TrailBlazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Josh said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Chandler, AZ
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
John said after taking his vehicle to the facility, the staff was unable to find the problem. .
This review was collected via phone interview by Customer Research Inc.

UD
Uriel D.
Tempe, AZ
Nissan Frontier 2WD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018 Category: Service
Uriel said he did have just a little concern in that he did not totally agree with the staff's diagnostic. He stated he thought their estimate was a bit pricey. There was nothing bad about his experience, he was still happy. He definitely will return for future service. It is good doing business with them.
This review was collected via phone interview by Customer Research Inc.

ES
Elijah S.
Tempe, AZ
Mazda RX-8
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Elijah said the guys are great, but the problem wasn't fixed.
This review was collected via phone interview by Customer Research Inc.

RT
Ryan T.
Tempe, AZ
Honda Ridgeline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Ryan said this business did exactly what he wanted and they did it in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GS
Garrett S.
Tempe, AZ
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Garrett said this business offers some of the best service for his vehicle.
This review was collected via phone interview by Customer Research Inc.

JH
JT H.
Tempe, AZ
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2017
Awesome place
Got me in quick and had my truck out same day.

SA
Saleh A.
Arizona
Toyota Prius v
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Saleh said this business has prices that are a little bit high.
This review was collected via phone interview by Customer Research Inc.

AR
Anna R.
Chandler, AZ
Chrysler 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Anna said she was happy with the timely service.
This review was collected via phone interview by Customer Research Inc.

PG
Payton G.
Scottsdale, AZ
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2017 Category: Service
Payton said she liked everything. They only thing she would change, is that she had to wait a bit, upon her arrival before being greeted and checked in.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 05/31/2017

Thank you Payton for allowing us to handle your vehicle's diagnostic. We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

RC
Rebecca C.
Chandler, AZ
Saturn Outlook
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2017 Category: Service
Rebecca said they over charged her in the beginning but they made up for it. It took a day and a half to get her vehicle back.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 03/01/2017

Thank you Rebecca for allowing us to handle your vehicles oil change, drain plug & multi-point inspection. We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

CB
Catherine B.
Arizona
Dodge Grand Caravan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2017 Category: Service
Catherine said this business has good service but they are very expensive. She stated Cindy was delightful and it was nice to meet the owner. She would recommend them to anyone who can afford them.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 02/06/2017

Thank you Catherine for allowing us to handle your vehicles spark plugs, spark plug wire set & multi-point inspection. We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

TD
Thomas D.
Phoenix, AZ
Ford Expedition
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2016
Good Customer Service
The service was quick, efficient and completed as stated. One item of note my bill has no labor costs on it. Please include ALL costs on the final bill. Thanks.
Alex B., Owner from Lifetime Automotive responded on 12/30/2016

Thank you Thomas for allowing us to handle your vehicles premium oil change and transmission fluid flush. We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JH
JT H.
Tempe, AZ
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2016
Don't want to be left out in the cold !
Needed to have extra service done in preparation for a trip into Sub-Zero country. The staff at Lifetime were awesome and got the vehicle ready for the cold weather.

Thank you !
Alex B., Owner from Lifetime Automotive responded on 12/14/2016

Thank you JT for allowing us to handle your vehicle's coolant flush & cold weather preparedness check-up.  We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

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