Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

614 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


NH
Nick H.
Tempe, AZ
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017 Category: Service
Nick said he had to take his vehicle back to this business 3 times, and his brakes are still squeaking. They told him his battery was dead, but he had it checked somewhere else, and it registered at 100 percent.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 05/30/2017

Nick,

We're very sorry that you had a bad experience with us.  We would like the opportunity to make it right for you.  Sometimes the noises on the older trucks, especially those that have seen years in cold, snowy climates can require we go further than the normal brake job to isolate and fix all the groans & creaks.

As for the battery, that is unusual, our battery test equipment appears to be properly calibrated (we just double-checked it).  Just in case, if you choose to continue with your current battery, you may want to ensure you have roadside assistance coverage.  

Again, sorry for the inconvenience & thank you for bringing this to our attention and as we discussed on the phone, please let us know what it's going to take for us to make this right.  We believe you'll find that we're willing to go that extra mile to get you back to happy and keep you as a valued customer.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

MH
Mckenzie H.
Glendale, AZ
Ford Taurus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2016 Category: Service
Mckenzie said she is disappointed with this business because she has spent over $3,000 with this business but she keeps having to take her vehicles back for the same problem. Her boyfriend had to have his vehicle towed back to this facility because it started having the same issue that was supposed to have gotten fixed but they would not reimburse him for the tow. She will not do business with them anymore unless they are able to get the original issue fixed. For the reasons specified she would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 11/23/2016

Mckenzie, we're sorry to hear about your negative experience.  Is the vehicle still having problems?  Please contact us, we do back our workmanship with a 2yr/24K mile warranty and we would like an opportunity to make this right.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JP
Jolida P.
Tempe, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2016
Did not fix the problem.
They went by what I said I found on the internet and did not diagnose the problem themselves. Spent $300 for what they did do and I still have the same problem.
Alex B., Owner from Lifetime Automotive responded on 11/18/2016

Thank you Jolida for sharing feedback on your recent appointment with us. I'm sorry to hear about your negative experience, we will use this information to help improve our service.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

WS
Wayne S.
Tempe, AZ
Chrysler 300M
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2015 Category: Service
Wayne said he has done a lot of business with them, but no more. He took an estimate from another business to this business to have the starter replaced in his vehicle because Michael, the owner, said he would beat the price. The other estimate was for $319 and when Wayne got his bill from this business it was for $394. He called Michael and asked what had happened to him beating the price. Michael told him he could do nothing for him except give him an extended warranty but the price would remain the same. He has spent hundreds of dollars at this business, but not anymore. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LV
Lauryn V.
Prescott, AZ
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2014 Category: Service
Lauryn said there are issues that were not resolved. Her vehicle was overheating and they did not do a pressure check. Her vehicle is not roadworthy. She would not recommend the business because of the issues already stated.
This review was collected via phone interview by Customer Research Inc.

TZ
Thomas Z.
Tempe, AZ
Ford Fusion
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2017 Category: Service
Thomas said his overall experience with this business was average but the service was good and he was happy.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 03/31/2017

Thank you Thomas for allowing us to handle your vehicle's transmission fluid flush, oil change, air filter & multi-point inspection. We appreciate your business & feedback! :-)

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JW
James W.
Tempe, AZ
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
James said the business had good service and was able to repair his vehicle but it took about 5 days to fix a broken fuel pump. He stated he feels there might have been a bit of confusion as to what was the actual problem, and he feels that it was actually a good learning experience for them. He looked online and saw that this repair is not an easy one. This place did way better than other business's he has used for the last 20 years.
This review was collected via phone interview by Customer Research Inc.

JC
Jason C.
Chandler, AZ
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Jason said the business does their best.
This review was collected via phone interview by Customer Research Inc.

FM
Franz M.
Arizona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/27/2018 Category: Service
Franz said he had to wait, because a few wrong transmissions showed up.
This review was collected via phone interview by Customer Research Inc.

SB
Sierra B.
Arizona
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018 Category: Service
Sierra said the business was nice. They were pretty fast.
This review was collected via phone interview by Customer Research Inc.

BC
Ben C.
Arizona
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Ben said the business has great service. Although he had to take his vehicle back in today for another repair and the estimated time for repair is long.
This review was collected via phone interview by Customer Research Inc.

JS
Jason S.
Queen Creek, AZ
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Jason said he had brought in his vehicle with a low tire pressure warning light. When he picked up his vehicle the warning light was still on. He was unsure if they had filled the tires with air. They have great friendly service. The staff explains everything well. He stated he really likes how the business sends the diagnostic test link through text along with video clips.
This review was collected via phone interview by Customer Research Inc.

JL
Josh L.
Tempe, AZ
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Josh said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Chandler, AZ
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
John said after taking his vehicle to the facility, the staff was unable to find the problem. .
This review was collected via phone interview by Customer Research Inc.

UD
Uriel D.
Tempe, AZ
Nissan Frontier 2WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018 Category: Service
Uriel said he did have just a little concern in that he did not totally agree with the staff's diagnostic. He stated he thought their estimate was a bit pricey. There was nothing bad about his experience, he was still happy. He definitely will return for future service. It is good doing business with them.
This review was collected via phone interview by Customer Research Inc.

ES
Elijah S.
Tempe, AZ
Mazda RX-8
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Elijah said the guys are great, but the problem wasn't fixed.
This review was collected via phone interview by Customer Research Inc.

RT
Ryan T.
Tempe, AZ
Honda Ridgeline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/05/2017 Category: Service
Ryan said this business did exactly what he wanted and they did it in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GS
Garrett S.
Tempe, AZ
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Garrett said this business offers some of the best service for his vehicle.
This review was collected via phone interview by Customer Research Inc.

JH
JT H.
Tempe, AZ
Chevrolet Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2017
Awesome place
Got me in quick and had my truck out same day.

SA
Saleh A.
Arizona
Toyota Prius v
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Saleh said this business has prices that are a little bit high.
This review was collected via phone interview by Customer Research Inc.

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