We're very sorry that you had a bad experience with us. We would like the opportunity to make it right for you. Sometimes the noises on the older trucks, especially those that have seen years in cold, snowy climates can require we go further than the normal brake job to isolate and fix all the groans & creaks.
As for the battery, that is unusual, our battery test equipment appears to be properly calibrated (we just double-checked it). Just in case, if you choose to continue with your current battery, you may want to ensure you have roadside assistance coverage.
Again, sorry for the inconvenience & thank you for bringing this to our attention and as we discussed on the phone, please let us know what it's going to take for us to make this right. We believe you'll find that we're willing to go that extra mile to get you back to happy and keep you as a valued customer.
Mckenzie, we're sorry to hear about your negative experience. Is the vehicle still having problems? Please contact us, we do back our workmanship with a 2yr/24K mile warranty and we would like an opportunity to make this right.LIFETIME AUTOMOTIVE
Thank you Jolida for sharing feedback on your recent appointment with us. I'm sorry to hear about your negative experience, we will use this information to help improve our service.LIFETIME AUTOMOTIVE
I love the vehicle report he email me. It literally gives me everything I need beyond what we already discussed.
Thank you Alex and all the guys at Lifetime Automotive.