Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

628 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


LP
Laurel P.
Chandler, AZ
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018
The only place I will take my car!
Service is excellent, honest & friendly

NH
Nick H.
Tempe, AZ
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017 Category: Service
Nick said he had to take his vehicle back to this business 3 times, and his brakes are still squeaking. They told him his battery was dead, but he had it checked somewhere else, and it registered at 100 percent.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 05/30/2017

Nick,

We're very sorry that you had a bad experience with us.  We would like the opportunity to make it right for you.  Sometimes the noises on the older trucks, especially those that have seen years in cold, snowy climates can require we go further than the normal brake job to isolate and fix all the groans & creaks.

As for the battery, that is unusual, our battery test equipment appears to be properly calibrated (we just double-checked it).  Just in case, if you choose to continue with your current battery, you may want to ensure you have roadside assistance coverage.  

Again, sorry for the inconvenience & thank you for bringing this to our attention and as we discussed on the phone, please let us know what it's going to take for us to make this right.  We believe you'll find that we're willing to go that extra mile to get you back to happy and keep you as a valued customer.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

MH
Mckenzie H.
Glendale, AZ
Ford Taurus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2016 Category: Service
Mckenzie said she is disappointed with this business because she has spent over $3,000 with this business but she keeps having to take her vehicles back for the same problem. Her boyfriend had to have his vehicle towed back to this facility because it started having the same issue that was supposed to have gotten fixed but they would not reimburse him for the tow. She will not do business with them anymore unless they are able to get the original issue fixed. For the reasons specified she would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive responded on 11/23/2016

Mckenzie, we're sorry to hear about your negative experience.  Is the vehicle still having problems?  Please contact us, we do back our workmanship with a 2yr/24K mile warranty and we would like an opportunity to make this right.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JP
Jolida P.
Tempe, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2016
Did not fix the problem.
They went by what I said I found on the internet and did not diagnose the problem themselves. Spent $300 for what they did do and I still have the same problem.
Alex B., Owner from Lifetime Automotive responded on 11/18/2016

Thank you Jolida for sharing feedback on your recent appointment with us. I'm sorry to hear about your negative experience, we will use this information to help improve our service.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

WS
Wayne S.
Tempe, AZ
Chrysler 300M
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2015 Category: Service
Wayne said he has done a lot of business with them, but no more. He took an estimate from another business to this business to have the starter replaced in his vehicle because Michael, the owner, said he would beat the price. The other estimate was for $319 and when Wayne got his bill from this business it was for $394. He called Michael and asked what had happened to him beating the price. Michael told him he could do nothing for him except give him an extended warranty but the price would remain the same. He has spent hundreds of dollars at this business, but not anymore. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LV
Lauryn V.
Prescott, AZ
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2014 Category: Service
Lauryn said there are issues that were not resolved. Her vehicle was overheating and they did not do a pressure check. Her vehicle is not roadworthy. She would not recommend the business because of the issues already stated.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Tempe, AZ
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Reliable and affordable
I love going here, they always find a way to make time for me and their prices are super affordable. They always treat my vehicle with respect.

TC
Terry C.
Tempe, AZ
Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Terry said the service at this business was quick. The prices were good, and the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

EP
Elizabeth P.
Chandler, AZ
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
Honest, friendly and efficient
This is the best place to take your car for any maintenance!

JL
Josh L.
Chandler, AZ
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
More than an oil change.
They take pictures and document what they see on your vehicle. They pull fluids and show you what the colors are as compared to what they were when they were new to additionally show you what's going on with your vehicle. I am absolutely informed what is going on with my vehicle now thanks to them.

CM
Christina M.
Tempe, AZ
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Always great service at Lifetime Automotive
I’ve been getting my car serviced at Lifetime automotive for about 2 years or more now and I’m always confident that they’ve done a great job. The customer service is amazing and trustworthy and they always take the time to explain exactly what is going on with my car.

JW
Jeff W.
Phoenix, AZ
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Jeff said the business was responsive and nice, as well as being open on a Saturday.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chandler, AZ
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2018
Thanks!
I dropped my truck off in the morning without an appointment and despite being busy they found a way to fit my BG oil change in by early afternoon so it was done by the time I left work. Thanks guys (& gal) for the great communication and great service!

ZH
Zach H.
Tempe, AZ
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Zach said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Arizona
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Michael said the customer service was great.
This review was collected via phone interview by Customer Research Inc.

SH
Shawn H.
Tempe, AZ
Chrysler 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Shawn said he was there for an hour and fifteen minutes, and there was no where to wait so he went across the street.
This review was collected via phone interview by Customer Research Inc.

BB
Barry B.
Tempe, AZ
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Barry said the mechanic was able to diagnose his vehicle accurately and he was able to get a quote before he left.
This review was collected via phone interview by Customer Research Inc.

LF
leora F.
Tempe, AZ
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Leora said the employees got back to her very quick on her service. They provided very good service.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Tempe, AZ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Terry said the service was good.
This review was collected via phone interview by Customer Research Inc.

MW
Mike W.
Tempe, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Mike said this business was quick. They did the job at the quoted price. They were a little slow but that is because they got the wrong starter. They got the right one and put it in. It was done and his vehicle is running like it used to be. They were nice and every thing worked out easy.
This review was collected via phone interview by Customer Research Inc.

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