Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

575 Reviews

99% Would Recommend
75% Business Response
Latest Review 3 days ago

Reviews


LP
Laurel P.
Chandler, AZ
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018
The only place I will take my car!
Service is excellent, honest & friendly

NH
Nick H.
Tempe, AZ
Dodge Dakota
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2017 Category: Service
Nick said he had to take his vehicle back to this business 3 times, and his brakes are still squeaking. They told him his battery was dead, but he had it checked somewhere else, and it registered at 100 percent.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive

Nick,

We're very sorry that you had a bad experience with us.  We would like the opportunity to make it right for you.  Sometimes the noises on the older trucks, especially those that have seen years in cold, snowy climates can require we go further than the normal brake job to isolate and fix all the groans & creaks.

As for the battery, that is unusual, our battery test equipment appears to be properly calibrated (we just double-checked it).  Just in case, if you choose to continue with your current battery, you may want to ensure you have roadside assistance coverage.  

Again, sorry for the inconvenience & thank you for bringing this to our attention and as we discussed on the phone, please let us know what it's going to take for us to make this right.  We believe you'll find that we're willing to go that extra mile to get you back to happy and keep you as a valued customer.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

MH
Mckenzie H.
Glendale, AZ
Ford Taurus
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/19/2016 Category: Service
Mckenzie said she is disappointed with this business because she has spent over $3,000 with this business but she keeps having to take her vehicles back for the same problem. Her boyfriend had to have his vehicle towed back to this facility because it started having the same issue that was supposed to have gotten fixed but they would not reimburse him for the tow. She will not do business with them anymore unless they are able to get the original issue fixed. For the reasons specified she would not recommend this business.
This review was collected via phone interview by Customer Research Inc.
Alex B., Owner from Lifetime Automotive

Mckenzie, we're sorry to hear about your negative experience.  Is the vehicle still having problems?  Please contact us, we do back our workmanship with a 2yr/24K mile warranty and we would like an opportunity to make this right.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

JP
Jolida P.
Tempe, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/17/2016
Did not fix the problem.
They went by what I said I found on the internet and did not diagnose the problem themselves. Spent $300 for what they did do and I still have the same problem.
Alex B., Owner from Lifetime Automotive

Thank you Jolida for sharing feedback on your recent appointment with us. I'm sorry to hear about your negative experience, we will use this information to help improve our service.

LIFETIME AUTOMOTIVE
THANK YOU 
480-684-2053

WS
Wayne S.
Tempe, AZ
Chrysler 300M
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2015 Category: Service
Wayne said he has done a lot of business with them, but no more. He took an estimate from another business to this business to have the starter replaced in his vehicle because Michael, the owner, said he would beat the price. The other estimate was for $319 and when Wayne got his bill from this business it was for $394. He called Michael and asked what had happened to him beating the price. Michael told him he could do nothing for him except give him an extended warranty but the price would remain the same. He has spent hundreds of dollars at this business, but not anymore. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

LV
Lauryn V.
Prescott, AZ
Honda Civic
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/25/2014 Category: Service
Lauryn said there are issues that were not resolved. Her vehicle was overheating and they did not do a pressure check. Her vehicle is not roadworthy. She would not recommend the business because of the issues already stated.
This review was collected via phone interview by Customer Research Inc.

TS
Trevor S.
Phoenix, AZ
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Trevor said the service was very good
This review was collected via phone interview by Customer Research Inc.

AB
Angel B.
Tempe, AZ
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Angel said the staff was nice and explained things that she didn't know about.
This review was collected via phone interview by Customer Research Inc.

JL
Josh L.
Chandler, AZ
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Josh said they did exactly what they said and did it in the time frame they said.
This review was collected via phone interview by Customer Research Inc.

CC
Cobin C.
Tempe, AZ
Cadillac CTS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Cobin said this business had over the top service. They showed pictures, and they broke down the work. They were professional and had good work ethics.
This review was collected via phone interview by Customer Research Inc.

PL
Penni L.
Overgaard, AZ
Chrysler Sebring Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Always take care of you!
They always go above and beyond for their customers. They have never left me stranded. Tell the truth...

JH
John H.
Tempe, AZ
Chevrolet Uplander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
They do good work and are very honest
Had a BG induction service done. Unstuck my engine intake manifold valve. Engine runs very well.

OM
Omar M.
Tempe, AZ
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Omar said the staff did the job and it wasn't expensive.
This review was collected via phone interview by Customer Research Inc.

DC
Danielle C.
Tempe, AZ
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Danielle said the business was great. The staff was courteous and honest. The staff was very professional.
This review was collected via phone interview by Customer Research Inc.

AM
Ahmed M.
Tempe, AZ
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Ahmed said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

RG
Richard G.
Phoenix, AZ
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Richard said the business had really fast service and they were very nice.
This review was collected via phone interview by Customer Research Inc.

TD
Tamekia D.
Phoenix, AZ
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Tamekia said they were really nice and helpful.
This review was collected via phone interview by Customer Research Inc.

KB
Karen B.
Tempe, AZ
Lexus CT 200h
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Karen said the business was very knowledgeable and they were extremely friendly.
This review was collected via phone interview by Customer Research Inc.

MB
Matt B.
Mesa, AZ
Cadillac ATS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Matt said the business provided exceptional service for a good price.
This review was collected via phone interview by Customer Research Inc.

HI
Haley I.
Tempe, AZ
Ford Five Hundred
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Haley said the service was fast and honest.
This review was collected via phone interview by Customer Research Inc.

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