Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

505 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 2 days ago

Reviews


LH
LISA H.
Port Orange, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Truly the "Best Choice" for auto repair.
Need your oil changed? No problem. Best choice always provides, prompt, professional, and friendly service, even on the same day you call if possible.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

thanks Lisa  always good to see you  stop in again  have a great day


LA
Louise A.
Pt Orange, FL
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Louise said the employees were courteous. They were very friendly. They provided great service. They were efficient. Tom and Cathy were very friendly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

Thanks  Louise  take care and have a great day


SD
Steven D.
Nooksack, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Steven said he receives good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

Thank you for the review. Our goal is 100% customer satisfaction  thats what we are here for. Thank you for your visit and look forward to seeing you in the future.  Have a great day


JB
Judith B.
Pt Orange, FL
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Judith said that everything went well at the facility, the vehicle works ok now but it was more expensive than she expected.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

We use quality parts and we dont have control of their prices. We do shop the best deals for our customers as we can control our workmanship and warranties. We thankm you for your review and look forward to seeing you in the future  till then have a great day


TM
Travis M.
Port Orange, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/31/2018
Too busy to be good
I've had alot of work done with these guys but I'm done now. They've always done decent enough work but their customer service is terrible. No one there has very good people skills and this is coming from someone works next door and interacts with them very often.

They put in a faulty starter and when the car failed to start they wanted to take apart the ignition for another 400 dollars before checking the part they already installed until i insisted and when i tried to schedule an oil change the shortness a received over the phone was too much to handle.
When i asked why they were being short they blamed their attitude on being busy. Well i work with my hands and i can tell you that if you're too busy to be friendly over the phone you're way too busy to do good work and now i have the proof.

I'd recommend tuffy.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/09/2019

Sorry Travis you feel that we didn't treat you fairly.  We never intended to sell defective starter, but sometime we receive parts that fail which is out of our control.  As you know all our repairs come with a 3 year 36,000 mile nationwide warranty.  In regards to your oil change we schedule our appointments a hour apart so that we can give every customer best service that is possible.  So when you asked us to move your appointment to a half hour later that would have had to make the next customer wait longer.  we offered you another appointment later on in the day, but you didn't want to take that time.


DW
DAVID W.
Pt Orange, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Honesty, Quality Service, Great People
I've been doing business with Best Choice for almost 4 years. In that time, I've always experienced honesty, quality service, and great people. I appreciate what that represents to me as a car owner and as a citizen of Port Orange.

JW
JOE W.
Port Orange, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Honesty,quality of service,and espacially the staff.
Great automobile repair shop,one of the best choice in Port Orange.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/18/2018

as always our pleasure to be of service to you. We appreciate you every visit  Thank you again and have a merry christmas and happy new year


DC
Deanna C.
Port Orange, FL
Oldsmobile Delta 88
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Deanna said the business worked on her starter. However, it is still not right.
This review was collected via phone interview by Customer Research Inc.

EL
Eddy L.
Casselberry, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
YES YOU CAN BRING YOUR OWN STEAK!!!!
I was in Port Orange Area with my moms car and needed it fixed on a Saturday, I called in the Morning and was told by another Shop that they don't fix what I needed fixed,,,(Rudely the guy told me. """ITS LIKE BRINGING STEAK TO A RESTAURANT'', so I called Best Choice and was told to bring in Part, I explained my Brother in law is a Mechanic but we don't have machine needed. Gentleman didn't ask any questions and with a huge smile helped me my car and I was able to make back to Casselberry safely!!!!
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Our pleasure to be of service. Stop in in you are ever in need again.  Thank you again  have a great day


LH
LOTHOR H.
South Daytona, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Great fast service done right the first time!
Been going there for over 15 years, great people, service and prices.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Great to see you Lothar. We appreciate our long standing customers and their loyalty to us. Have a great day and always remember e are here for you  Have a great day


CH
Cas H.
Pt Orange, FL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Spoke with Faith. She said the staff are always friendly and accommodating. They always provide an estimate and she does not feel pressured for additional services by the business. They have a great environment.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Thank you for your visit and thank you for the kind review. We are always striving to give 100% to each customer at every visit. Looking forward to seeing you in the future 


KR
Ken R.
Port Orange, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
My goto mechanic
I've been using these folks since moving to Port Orange from Ohio in 2015 because they are the Best Choice!
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/08/2018

awesome  thanks for the kind review. we appreciate it. When in need dont hesitate just come in.  Merry Christmas  to you and your family


RH
Regina H.
Pt Orange, FL
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Regina said they are best.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/06/2018

Awesome because we think our customers are the best to. Merry  Christmas  and Happy New Year  Come see us again


PP
PAM P.
Port Orange, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
My Choice is Best Choice
Fast, Friendy and efficient service. Honest assessments of necssary work with honest, economical prices.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/06/2018

Thank you we always like to hear what our customers say. Our goal is 100% with each visit.  Stop in again  Merry Christmas and Happy New Year to you and your family


CL
CHRISTINE L.
Port Orange, FL
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Diligent
Your crew persist in delving down to the problems that plague my aged truck which I refuse to part with. It may not always be the first perusal that eliminates the problem, but you painstakingly persist at your labor until it is solved. Thank you for the care you give to my truck.

Ron L.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/06/2018

Thank you  our pleasure to be of service. We appreciate customers like you. We wish you and your family a veryMerry Christmas and a Happy Healthy New Year   Stop in again


JL
JUDY L.
South Daytona, FL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Great service and are very honest.
Great service, very professional. Was taking my car to another service center. Was not happy. They were recommended and I am very happy that I found a new place to service my car.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/27/2018

Thank you for your kind review. Our pleasure to be of service anytime  Have a great day and thanks for stopping in. We look forward to being of service  in the future


JC
Joe C.
Daytona Beach, FL
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Joe said the business did an oil change on his vehicle and after they didn't reset his maintenance lights, he called the business and asked how its done because its not in the manual handbook but he has yet to receive a call back from the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/27/2018

I am sorry about that  will have someone call today


JW
JOE W.
Port Orange, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Tacoma service
Awesome, their Technician Jason, topps,took my 2008 Tacoma here, bought a new one, had the dealer service it because of the warranty, was not worth it, back with Best Choice, staying with them 👍
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/27/2018

Joe we appreciate your vote of confidence in us.  We have been here for almost 30 years.  Its our pleasure always to be of service

Thank you again and have a nice day


LA
Louise A.
Pt Orange, FL
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Louise said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/27/2018

Thank you Louise  always a pleasure   Have a great day and take care


CH
CHARLES H.
Port Orange, FL
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Always a job well done at a good price.
Best choice has been taking care of both my cars for a few years and the service has been great. They let me know
what is being done and they do an inspection thru out the car to tell me other things that may need fixed or replaced.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/27/2018

our pleasure to be of service.  Thank you   our aim always is customer satisfaction  Have a great day and see you again