ReScore Reviews™ (5)
In regards to your comment on the cost of installing your customer supplied fuel filter. We quoted you 81.74 to install it. The additional charges were state fees and taxes. I very sorry you feel that we treat you unfairly.
I am sorry that the starter that we installed on your vehicle failed so quickly. I hope you feel we took care of your vehicle in a quick and timely matter for you.
Cyndi, Sorry you had to wait so long for the part to come in from the dealer because the part was not available in the aftermarket. but it is always a pleasure see you again.
We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.
Jim, Kathy and The Best Choice Team
We appreciate you taking the time to speak with us about your concern when you checked out. Again we do apologize and per our discussion will make sure that you are taken care of quickly and professionally. Should you need anything in the future we hope we have the chance to earn your business again.
Thank you again for the feedback,
Jim, Kathy and The Best Choice Team
thanks Lisa always good to see you stop in again have a great day
Thanks Louise take care and have a great day
Thank you for the review. Our goal is 100% customer satisfaction thats what we are here for. Thank you for your visit and look forward to seeing you in the future. Have a great day
We use quality parts and we dont have control of their prices. We do shop the best deals for our customers as we can control our workmanship and warranties. We thankm you for your review and look forward to seeing you in the future till then have a great day
They put in a faulty starter and when the car failed to start they wanted to take apart the ignition for another 400 dollars before checking the part they already installed until i insisted and when i tried to schedule an oil change the shortness a received over the phone was too much to handle.
When i asked why they were being short they blamed their attitude on being busy. Well i work with my hands and i can tell you that if you're too busy to be friendly over the phone you're way too busy to do good work and now i have the proof.
I'd recommend tuffy.
Sorry Travis you feel that we didn't treat you fairly. We never intended to sell defective starter, but sometime we receive parts that fail which is out of our control. As you know all our repairs come with a 3 year 36,000 mile nationwide warranty. In regards to your oil change we schedule our appointments a hour apart so that we can give every customer best service that is possible. So when you asked us to move your appointment to a half hour later that would have had to make the next customer wait longer. we offered you another appointment later on in the day, but you didn't want to take that time.
as always our pleasure to be of service to you. We appreciate you every visit Thank you again and have a merry christmas and happy new year
Our pleasure to be of service. Stop in in you are ever in need again. Thank you again have a great day
Great to see you Lothar. We appreciate our long standing customers and their loyalty to us. Have a great day and always remember e are here for you Have a great day
Thank you for your visit and thank you for the kind review. We are always striving to give 100% to each customer at every visit. Looking forward to seeing you in the future
awesome thanks for the kind review. we appreciate it. When in need dont hesitate just come in. Merry Christmas to you and your family
Awesome because we think our customers are the best to. Merry Christmas and Happy New Year Come see us again
Thank you we always like to hear what our customers say. Our goal is 100% with each visit. Stop in again Merry Christmas and Happy New Year to you and your family