Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

506 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review about 14 hours ago

Reviews


LH
Lee H.
Florida
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


CM
Cyndi M.
Florida
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2017 Category: Service
Cyndi said she has spoken to Jim, at this business, about her experience but nothing has been done. She will not know until she has to return to them in the future. She explained to them that it would be faster for them to send someone to get the parts. She likes everyone there because they are very conscientious but there was no excuse for her to have to sit for 3 hours waiting for a part to be delivered.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2017 Category: Service
Cyndi said she likes the people, but she had to wait 3 hours for a part to be delivered before they could fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/10/2017

Cyndi,  Sorry you had to wait so long for the part to come in from the dealer because the part was not available in the aftermarket.  but it is always a pleasure see you again. 


SH
Simon H.
Florida
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


WR
Wilfredo R.
Florida
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2014 Category: Service
Wilfredo said that the business contacted him and told him that the employee he had an issue with was talked to by the manager. He was offered a free diagnostic test also.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2014 Category: Service
Wilfredo said they did a pretty good job. When he went to pay for the service, the guy he dealt with was unprofessional in how he spoke to him.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 03/14/2014

Wilfredo,

     We appreciate you taking the time to speak with us about your concern when you checked out. Again we do apologize and per our discussion will make sure that you are taken care of quickly and professionally. Should you need anything in the future we hope we have the chance to earn your business again.

Thank you again for the feedback,

Jim, Kathy and The Best Choice Team


KA
KATHERINE A.
Orange City, FL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great People and Dependable Service
I have been taking my vehicles here for several years. I have always been very happy with the service, and with the friendly people.They thoroughly check out the vehicle and report to me with their determination of the problem and cost before beginning work. Recently a tire store down the street was going to "take me for a ride" telling me my car needed brakes badly, and wanted to replace rotors and all! I took it to Best Choice saying I needed a brake job, and I showed them the estimate I had received. Rather than just doing it, they wanted to do their own inspection. They called after their inspection and told me it wouldn't be absolutely necessary for another 2 thousand miles or so, and that the rotors could be machined! I chose to go ahead and have it done rather than go back again in a couple of months. It cost me about half of what the tire store was wanting me to shell out. Thank you, Best Choice!

LH
LISA H.
Port Orange, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Truly the "Best Choice" for auto repair.
Need your oil changed? No problem. Best choice always provides, prompt, professional, and friendly service, even on the same day you call if possible.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

thanks Lisa  always good to see you  stop in again  have a great day


LA
Louise A.
Pt Orange, FL
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Louise said the employees were courteous. They were very friendly. They provided great service. They were efficient. Tom and Cathy were very friendly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

Thanks  Louise  take care and have a great day


SD
Steven D.
Nooksack, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Steven said he receives good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

Thank you for the review. Our goal is 100% customer satisfaction  thats what we are here for. Thank you for your visit and look forward to seeing you in the future.  Have a great day


JB
Judith B.
Pt Orange, FL
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Judith said that everything went well at the facility, the vehicle works ok now but it was more expensive than she expected.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

We use quality parts and we dont have control of their prices. We do shop the best deals for our customers as we can control our workmanship and warranties. We thankm you for your review and look forward to seeing you in the future  till then have a great day


TM
Travis M.
Port Orange, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/31/2018
Too busy to be good
I've had alot of work done with these guys but I'm done now. They've always done decent enough work but their customer service is terrible. No one there has very good people skills and this is coming from someone works next door and interacts with them very often.

They put in a faulty starter and when the car failed to start they wanted to take apart the ignition for another 400 dollars before checking the part they already installed until i insisted and when i tried to schedule an oil change the shortness a received over the phone was too much to handle.
When i asked why they were being short they blamed their attitude on being busy. Well i work with my hands and i can tell you that if you're too busy to be friendly over the phone you're way too busy to do good work and now i have the proof.

I'd recommend tuffy.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/09/2019

Sorry Travis you feel that we didn't treat you fairly.  We never intended to sell defective starter, but sometime we receive parts that fail which is out of our control.  As you know all our repairs come with a 3 year 36,000 mile nationwide warranty.  In regards to your oil change we schedule our appointments a hour apart so that we can give every customer best service that is possible.  So when you asked us to move your appointment to a half hour later that would have had to make the next customer wait longer.  we offered you another appointment later on in the day, but you didn't want to take that time.


DW
DAVID W.
Pt Orange, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Honesty, Quality Service, Great People
I've been doing business with Best Choice for almost 4 years. In that time, I've always experienced honesty, quality service, and great people. I appreciate what that represents to me as a car owner and as a citizen of Port Orange.

JW
JOE W.
Port Orange, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Honesty,quality of service,and espacially the staff.
Great automobile repair shop,one of the best choice in Port Orange.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/18/2018

as always our pleasure to be of service to you. We appreciate you every visit  Thank you again and have a merry christmas and happy new year


DC
Deanna C.
Port Orange, FL
Oldsmobile Delta 88
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Deanna said the business worked on her starter. However, it is still not right.
This review was collected via phone interview by Customer Research Inc.

EL
Eddy L.
Casselberry, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
YES YOU CAN BRING YOUR OWN STEAK!!!!
I was in Port Orange Area with my moms car and needed it fixed on a Saturday, I called in the Morning and was told by another Shop that they don't fix what I needed fixed,,,(Rudely the guy told me. """ITS LIKE BRINGING STEAK TO A RESTAURANT'', so I called Best Choice and was told to bring in Part, I explained my Brother in law is a Mechanic but we don't have machine needed. Gentleman didn't ask any questions and with a huge smile helped me my car and I was able to make back to Casselberry safely!!!!
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Our pleasure to be of service. Stop in in you are ever in need again.  Thank you again  have a great day


LH
LOTHOR H.
South Daytona, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Great fast service done right the first time!
Been going there for over 15 years, great people, service and prices.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Great to see you Lothar. We appreciate our long standing customers and their loyalty to us. Have a great day and always remember e are here for you  Have a great day


CH
Cas H.
Pt Orange, FL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Spoke with Faith. She said the staff are always friendly and accommodating. They always provide an estimate and she does not feel pressured for additional services by the business. They have a great environment.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Thank you for your visit and thank you for the kind review. We are always striving to give 100% to each customer at every visit. Looking forward to seeing you in the future 


KR
Ken R.
Port Orange, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
My goto mechanic
I've been using these folks since moving to Port Orange from Ohio in 2015 because they are the Best Choice!
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/08/2018

awesome  thanks for the kind review. we appreciate it. When in need dont hesitate just come in.  Merry Christmas  to you and your family


RH
Regina H.
Pt Orange, FL
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Regina said they are best.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/06/2018

Awesome because we think our customers are the best to. Merry  Christmas  and Happy New Year  Come see us again


PP
PAM P.
Port Orange, FL
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
My Choice is Best Choice
Fast, Friendy and efficient service. Honest assessments of necssary work with honest, economical prices.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/06/2018

Thank you we always like to hear what our customers say. Our goal is 100% with each visit.  Stop in again  Merry Christmas and Happy New Year to you and your family