Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

441 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 4 days ago

Reviews


LH
Lee H.
Florida
Ford Econoline Wagon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


CM
Cyndi M.
Florida
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2017 Category: Service
Cyndi said she has spoken to Jim, at this business, about her experience but nothing has been done. She will not know until she has to return to them in the future. She explained to them that it would be faster for them to send someone to get the parts. She likes everyone there because they are very conscientious but there was no excuse for her to have to sit for 3 hours waiting for a part to be delivered.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2017 Category: Service
Cyndi said she likes the people, but she had to wait 3 hours for a part to be delivered before they could fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/10/2017

Cyndi,  Sorry you had to wait so long for the part to come in from the dealer because the part was not available in the aftermarket.  but it is always a pleasure see you again. 


SH
Simon H.
Florida
Honda CR-V
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


WR
Wilfredo R.
Florida
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2014 Category: Service
Wilfredo said that the business contacted him and told him that the employee he had an issue with was talked to by the manager. He was offered a free diagnostic test also.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2014 Category: Service
Wilfredo said they did a pretty good job. When he went to pay for the service, the guy he dealt with was unprofessional in how he spoke to him.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 03/14/2014

Wilfredo,

     We appreciate you taking the time to speak with us about your concern when you checked out. Again we do apologize and per our discussion will make sure that you are taken care of quickly and professionally. Should you need anything in the future we hope we have the chance to earn your business again.

Thank you again for the feedback,

Jim, Kathy and The Best Choice Team


JE
JOAN E.
Port Orange, FL
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Good service and pleasant customer service
This time an unexpected need for new tires delayed my appointment. I was given a ride home and also got picked up when car was ready. Very surprising and much appreciated.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/20/2018

Joan  we are here to help in anyway. Our customers come first.  Thank you for you kind review and stop in again.  Have a great day


LK
Lee K.
Port Orange, FL
Subaru Forester (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Lee said the staff were courteous and prompt with the service they provided.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/19/2018

Lee we enjoyed your visit.  Stop in again   have a great day


KK
Kyle K.
Port Orange, FL
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Kyle said he's been in a couple of time and the mechanic has gotten him out of a jam. This is now his go to spot and he really appreciates all of the helped he's received.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/18/2018

Kyle  our pleasure to have been of service. That's what we are here for. Call whenever you have questions  our staff will be glad to help you   Thanks for stopping in and have a reat day


JB
John B.
Port Orange, FL
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Spoke with John's son. He said the staff were friendly and hospitable.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/13/2018

Thank You for your visit John.  Glad our staff was able to take care of your concerns.  Thank You for choocing Best Choice Auto Care and hope to see you again when the need arises  Till then have a nice day


JM
James M.
Daytona Beach, FL
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
James said the staff did good work in a hurry. Diane was really great.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/13/2018

Awesome our staff is always ready to help you with your car concerns.  Thank You and hope to see you again in the future.  Have yourself a great day


TF
Thasa F.
Daytona Beach, FL
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Thasa said this business provided excellent service. The staff were very quick and friendly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/13/2018

Thasa     our pleasure to be of service when ever you need any concerns. Thank you  and have a great day


ER
Elaine R.
Port Orange, FL
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Elaine said she is happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/06/2018

Elaine thank you for your visit and we are glad we were able to take care of your concerns. Our customer satisfaction is very important to us.  Stop by anytime   We look forward to seeing you again   Have a great day


JL
Joe L.
Port Orange, FL
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Joe said he was impressed with the facility's service because the staff were pleasant, honest, thorough, and friendly.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
Port Orange, FL
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Eric said he always goes to the business, the staff always do a good job, and their service is great.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/06/2018

Thanks Eric for taking time to do a review for us.  Your satisfaction is #1 always because we are here for you.  Till we meet again  have a great day and thank you for choosing Best Choice Auto Care.


AP
AMBER P.
Port Orange, FL
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Were proactive in getting the job done
I was freaking out over getting a new and rim but simply didnt have the money but the staff at Best Choice Auto went out of their way to find me the cheapest deal and they did. Im so grateful because they ended up saving me quite a bit of money. Everyone there is super friendly and got the job done well
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/24/2018

Amber thank you for your loyalty to Best Choice where customer service is #1 for all our customers.  Thanks again and have a great day


RL
Rita L.
Port Orange, FL
Buick Encore
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Rita said, the business is friendly and efficient.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/24/2018

Thank you for you kind review. We are proud of our staff and their customer service abilities.  We hope to see you in the future .  Have a great day


DC
Douglas C.
Port Orange, FL
Lincoln Town Car
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Doug said the staff was polite, personable, and they got along well with other customers.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/22/2018

Douglas  thank you for your kind review. We like to treat our customers like family and friends.  It makes time waiting go by faster.   Hope we took care of your concerns .  Looking forward to seeing you in the future.  Have a great day


Anonymous avatar
Verified Customer
Port Orange, FL
Jeep Liberty
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018
Almost Perfect
The service was good. Service advisors are great. Even when I needed a radiator hose replaced, my Jeep was done in the time period they estimated. Because it might take longer than estimated, I was offered a ride home. After discussion, I declined. Only problem was that I asked them to put an oil additive in and, apparently, the normal amount of oil was put into my Jeep as well, leading the crankcase to be overfull. Since there is a warning in the owners manual and on the dipstick (Do not overfill), at home I drained the oil out until it got "down" to the full mark. FYI: I always check the oil level after and oil change. I have used other shops, including our local Jeep dealerships, and it is not unusual to find the oil overfull after an oil change. Sad but true. I still like Best Choice Auto Care and will continue my relationship with them.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/17/2018

thank you for your review and your vote of confidence . We look forward to seeing you in the future.  Till then have a great day


TL
Tenika L.
Daytona Beach, FL
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Tenika said the owner Kathy was nice, everyone else was nice and she was treated like family. She had just been in an accident and Kathy helped her and reassured her about the mechanic's abilities.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/17/2018

Tenika  thank you for you kind review.  We are all about family here. We enjoyed your visit.  We hope this will be the start of a lasting friendship with Best Choice because we konw that we have the best customers in town.  Thank You again and have a great day


JB
JAMES B.
New Smyrna Beach, FL
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Great people
Everyone at the location is courteous and seems genuinely concerned. They are not trying to upsell you and push you into services that may not be necessary.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/15/2018

James thanks for your vote of confidence in our shop.  We are here for our customers and help them with their concerns.  Thank you again looking forward to seeing you again when the occassion arises.  Till then  have a great day