Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

474 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 15 days ago

Reviews


LH
Lee H.
Florida
Ford Econoline Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


CM
Cyndi M.
Florida
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2017 Category: Service
Cyndi said she has spoken to Jim, at this business, about her experience but nothing has been done. She will not know until she has to return to them in the future. She explained to them that it would be faster for them to send someone to get the parts. She likes everyone there because they are very conscientious but there was no excuse for her to have to sit for 3 hours waiting for a part to be delivered.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2017 Category: Service
Cyndi said she likes the people, but she had to wait 3 hours for a part to be delivered before they could fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/10/2017

Cyndi,  Sorry you had to wait so long for the part to come in from the dealer because the part was not available in the aftermarket.  but it is always a pleasure see you again. 


SH
Simon H.
Florida
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


WR
Wilfredo R.
Florida
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2014 Category: Service
Wilfredo said that the business contacted him and told him that the employee he had an issue with was talked to by the manager. He was offered a free diagnostic test also.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/11/2014 Category: Service
Wilfredo said they did a pretty good job. When he went to pay for the service, the guy he dealt with was unprofessional in how he spoke to him.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 03/14/2014

Wilfredo,

     We appreciate you taking the time to speak with us about your concern when you checked out. Again we do apologize and per our discussion will make sure that you are taken care of quickly and professionally. Should you need anything in the future we hope we have the chance to earn your business again.

Thank you again for the feedback,

Jim, Kathy and The Best Choice Team


AC
ALEX C.
Pt Orange, FL
Acura ILX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Terrific Service
Attentive, knowledgeable and great customer service!

RD
Rich D.
Daytona Beach Shores, FL
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Rich said the business is terrific. They do whatever they say. Tom is very personable.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/11/2018

Thank you for taking the time to give us a review. Stop  in anytime we are here for you. Have a great day


TP
Thomas P.
Elkton, FL
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Thomas said the repairs at the business were done in a timely manner at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

BM
Bonnie M.
South Daytona, FL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Bonnie said the business's employees have been more than helpful and fair with all of the vehicle problems she has been having. She has tried other places and stuck with this one, once she found it.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Bonnie we appreciate your reply. We try to help each and everyone of our customers as if they were family.
Our customers are number 1 and stop in anytime  have a great day


MS
Mark S.
Cleveland, TN
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2018 Category: Service
Mark said he had gone to a facility across from this business, where they told him his alternator was bad. He brought his vehicle to this business, where the staff told him it was it fine. They charged $50 to check on the battery and the alternator, and another $20 to charge the battery. The next day, the battery was dead.
This review was collected via phone interview by Customer Research Inc.

TR
Tim R.
South Daytona, FL
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Tim said that the place was good, he has been a customer for years and they have always been very up front.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Hey Tim thanks for the kind words. Its always nice to be trusted and appreciated.  We certainly appreciate each and every customer for the past 30 years. Yhanks again and have a great day


DF
Dennis F.
Pt Orange, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Dennis said the business got him in right away and fixed his flat tire quickly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

thanks Dennis for your review  much appreciated  have a great day anr stop in anytime  always nice to see you


CM
Candy M.
Rogersville, TN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Candy said the staff at this business was courteous and quick. The service was affordable.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Thank you for taking the time to give us a review.  It was our pleasure to be of service to you  Thank you again and stop in again  till then have a great day


GM
Gary M.
Pt Orange, FL
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Gary said they got him the type of oil he wanted, it was good service. The price was good.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Thank You  we aim to please. Your opinion means a great deal us us.  Stop in anytime and have yourself a great day


JM
John M.
Pt Orange, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Spoke with Betty. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Thank you we appreciate you comments on your service with us.  Have a great day and stop in again


JC
JUDI C.
Daytona Beach, FL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Fast and efficient service
I always take my car to Best choice for oil changes - they rotate my tires and thoroughly check to see if there are any issues that need to be taken care of.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Judi we aim to please. Its always a pleasure to be of service  have a nice day and stop in again 


MI
Matthew I.
Pompano Beach, FL
Dodge Ram Van
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Matthew said that he recommends this business. The service was super quick.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Matthew  just like Nascar driver Kevin Harvick who is freaky fast  we like to be like him.  Appreciate your visit  stop in again


PP
Pam P.
Port Orange, FL
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Pam said the employees were cordial. They were very honest. They provided service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/29/2018

We are glad your visit went well. We strive each and every visit to take care of your concerns.  Stop in again anytime  and have a great day


LG
LORIE G.
Port Orange, FL
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Satisfied Customer
Have been extremely satisfied with Best Choice Auto Care. They are extremely knowledgeable, professional, and care about their customers. Having been using them for 2 years now and would never go anywhere else!
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/18/2018

Thank You Lorie for your vote of confidence. Our customers will always be our number 1 priority. Stop in anytime. Have a great day


JM
Judy M.
Port Orange, FL
Nissan JUKE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Judy said she is a return customer to this business. Denise did a great job at customer service.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/15/2018

Thanks Judy for your return visit and the confidence you experience from our shop. Stop in anytime you car concerns are our car concerns.  Have a great day