Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

495 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 2 days ago

Reviews


MS
Mark S.
Cleveland, TN
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2018 Category: Service
Mark said he had gone to a facility across from this business, where they told him his alternator was bad. He brought his vehicle to this business, where the staff told him it was it fine. They charged $50 to check on the battery and the alternator, and another $20 to charge the battery. The next day, the battery was dead.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
Florida
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


AN
A N.
Daytona Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2017
False information
The front desk lady is just as rude as can be....and didnt get any help what so ever! Just a waste of time.... They said it was something that needed to be replaced before i got any work done and that wasnt even the issue...stop lying to your customers!
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/04/2017

Michael

You came in with a complaint of vibration at 45mph and shake until you stop. You stated  that you rebuilt the front end and had another shop balance the tires and do an alignment. Still had same problem and then came to us.We drove the truck and did a free front end check at no charge. Advised you you had uneven tire wear that might possibly causing the vibration. Also advised you to start by possibly replacing the tires.
You got upset at what we advised said you were going to take it to yet another shop to have it looked at. Got in your truck and peeled out the driveway.  Maybe if another shop tells you the same thing you might believe what we said.  Please keep us informed as we would like to see what someone else had to say.


MM
MARK M.
New Smyrna Beach, FL
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2015
Did not like the way the technicians treat the customers.
I left the shop and won't return because the mechanic was unable to repair my truck due to not having the part in stock. When I was ready to leave the mechanic was very upset because I didnt leave my truck over night to wait for the part. He also did not put my shift cable back the way it was when I first arrived to the shop. I don't like when people get upset if a person decides to come back the next day to get their vehicle fixed.

BH
BLAIR H.
Port Orange, FL
Lexus RX 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014
Didn't do what they were asked
This is the second time I brought my vehicle here to have minor services done. Both times, when I picked it up, all that they had performed was an oil change, and not the other services that I specifically requested and that they "recommended". Then, they told me that I needed major maintenance done right then. I said no, went to a different, more trustworthy mechanic, who told me that I simply needed a fluid refill. They constantly try to sell me items I don't need and push so hard to make an unnecessary sale that I will never take my vehicle here again. Our entire family has been coming here for a long time and we have all experienced terrible service recently and none of us will use this store.

RD
RON D.
Port Orange, FL
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2014
to expensive
I had my dad bring in my truck for an oil change that usually cost$ 24 you charge me over $50 for oil change complete rip off never added to any other fluids and did not rotate tires ..complete rip off as far as I'm concerned you owe me a free oil change
Kathy, owner from Best Choice Auto Care and Muffler responded on 04/22/2014

Ron,

Thank you so much for taking the time to speak with us about your concerns during your last visit with us. We're very glad that we could resolve everything. As discussed we have added the free oil change to your customer profile and we will be more then happy to perform diagnostics on your additional issues at no cost to you. In the future we will do everything in our power to ensure you have the best experience possible and again we apologize for the inconvenience.

Jim, Kathy and The Best Choice Team


CM
Cyndi M.
Florida
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2017 Category: Service
Cyndi said she has spoken to Jim, at this business, about her experience but nothing has been done. She will not know until she has to return to them in the future. She explained to them that it would be faster for them to send someone to get the parts. She likes everyone there because they are very conscientious but there was no excuse for her to have to sit for 3 hours waiting for a part to be delivered.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/05/2017 Category: Service
Cyndi said she likes the people, but she had to wait 3 hours for a part to be delivered before they could fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/10/2017

Cyndi,  Sorry you had to wait so long for the part to come in from the dealer because the part was not available in the aftermarket.  but it is always a pleasure see you again. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


JF
Jeremiah F.
Daytona Beach, FL
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Jeremiah said this business didn't fix the problem and couldn't take the vehicle back in because it was Sunday.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/24/2017

I believe you were asked to bring back the car need to find out what cylinder is misfiring.  If you are able please bring back on Sat. July 29.  We are closed on Sundays  thank you


Jim  Kathy Tom  Denise Jason and Brett



RD
RICHARD D.
Daytona Beach Shores, FL
Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2017
Hyundai 2013
oil change..tire rotation..ok ~~~~I'd like to see recommended services..on the vehicle history file with test results for recommended services..thank you eg.new battery, air filter for car cabin...
Kathy, owner from Best Choice Auto Care and Muffler responded on 04/13/2017

sorry you did not receive our history/ recommend report glad you returned the next day and all is well  we appreciate that.  Have a great day


AC
ALFREDO C.
Port Orange, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2016
Honesty is very important, mislead in information
not to sure

SH
Simon H.
Florida
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


BB
Brenda B.
Port Orange, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2014 Category: Service
Spoke with Luther. He said he was not satisfied with the service because they were overpriced, and he said he feels they overcharged him. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/23/2014

Brenda,

Thank you so much for taking the time to speak with us and go over in detail any concerns Luther may have had. We're glad we could go over everything again in detail and hope he has a better understanding of the work performed by our master certified tech and the nationwide 2 year warranty backing the work completed. You've been a very loyal customer for many years and we can never thank you enough for that. We really appreciate your loyalty and continued business. We have also scheduled your requested appointment for this coming Friday.

Jim, Kathy and The Best Choice Team


EF
Emily F.
South Daytona, FL
Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/10/2014 Category: Service
Emily said she had to wait 30 minutes for the filter to come since they did not have one. So it took a total of an hour and half.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 03/14/2014

Emily,

     We apologize for the delay in completing your vehicle. We will be reviewing our inventory for needed increases so that we can better service you next time. If there is anything we can do for you in the future please give us a call and we will do everything in our power to take care of you as quickly as possible.

Thank you again for teh chance to earn your business,

Jim, Kathy and The Best Choice Team


CN
Carola N.
Daytona Beach, FL
Chrysler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Carola said she likes the service she got there.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/08/2018

Thanks Carola  we are always glad to see you ere and glad we can again be of help with you car concerns.  Thanks again and have a great day


DB
David B.
Port Orange, FL
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
David said the technicians were good and helpful. Unfortunately he got a bad part. That is not the fault of the technicians. They did good.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/17/2018

Thank you David for being understanding, as we have no control of the parts manufactures . We are glad our staff took good care of you on your visit.  Come again and have a great day


MP
Maureen P.
Port Orange, FL
Ford Escort
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Maureen said she injured herself while trying to get her bicycle into the trunk of her vehicle and no one at the business helped her.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/11/2018

We are sorry for the incident.  Our service people were busy and techs also. I am sure that if anyone was not busy they would have been more than glad to help you put you bike in you car.  If you could have waited a few minutes  or asked someone  they would have veen at your disposal.  Please accept our apologies and have a nice day.  Thank you for your comment.


HO
Henry O.
Port Orange, FL
Ford Explorer Sport Trac
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
Henry said he took in the vehicle for them to check an oil leak, but they checked the anti freeze.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/06/2018

Sorry for the confusion but I see there was another problem in the way.  Glad we got it all straightened out.  Appreciate you giving us a review and look forward to seeing you again in the future.  Have a great day


Verified Customer
Port Orange, FL
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018
Almost Perfect
The service was good. Service advisors are great. Even when I needed a radiator hose replaced, my Jeep was done in the time period they estimated. Because it might take longer than estimated, I was offered a ride home. After discussion, I declined. Only problem was that I asked them to put an oil additive in and, apparently, the normal amount of oil was put into my Jeep as well, leading the crankcase to be overfull. Since there is a warning in the owners manual and on the dipstick (Do not overfill), at home I drained the oil out until it got "down" to the full mark. FYI: I always check the oil level after and oil change. I have used other shops, including our local Jeep dealerships, and it is not unusual to find the oil overfull after an oil change. Sad but true. I still like Best Choice Auto Care and will continue my relationship with them.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/17/2018

thank you for your review and your vote of confidence . We look forward to seeing you in the future.  Till then have a great day


CN
Carola N.
Daytona Beach, FL
Chrysler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Service
Carola said the facility got the work done that she needed.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/08/2018

Thank You Carola we are glad we were able to take care of the services you needed. Stop in again anytime and till then have a great day