Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

519 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 3 days ago

Reviews


JQ
Joanna Q.
Daytona Beach, FL
Toyota Yaris
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Joanna said the business was pretty quick and prices were also good.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 03/25/2019

Joanna  thank you for you review of your service. We appreciate all input on how our customers were taken care of.  Come see us again and have a nice day


TG
Tom G.
Port Orange, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Tom said the business is fantastic. They do fast, good work and at a good price.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 03/05/2019

Thanks Tom   Appreciate your visit glad all to your satisfaction  Have a great day


WB
WILLIAM B.
Pt Orange, FL
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Tire recall
I had a tire recall document that was almost two years old. Best choice accepted the letter and replaced the tire at no cost other than mounting and balancing.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/28/2019

William

Thank You  so glad we could be of help


JE
JOAN E.
Port Orange, FL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Good service and pleasant customer service
Always friendly. Appointment time is met. Leave knowing my car was given professional and efficient service..
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/28/2019

Thank you Joan for your visot. Glad we were able to be of help.
Have a great day and see you again in the future


PP
Patrick P.
Daytona Beach, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
It all begins at the front desk.
I'm a long time customer. I converse mainly with Tom, who determines the overall cost of a repair. When I sign my approval for any repair, I know it's the best price possible, in relation to the work to be done. At the outset, I know from previous experience there will be no hidden costs at completion of the work. As costs continue to rise, I am always confident that Tom has provided the lowest charge possible for the work to be performed.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/07/2019

Customers like you Pat makewhat we do everyday a pleasure. Thank you again and have a great day


DG
Don G.
Daytona Beach, FL
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Don said he had no problems at this business. Every thing was taken care of as he asked.
This review was collected via phone interview by Customer Research Inc.

KP
KENETH P.
Deltona, FL
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Organized
They told me everything i needed and broke it dowm into sessions so i can fix the important stuff first.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/07/2019

Thank you for your visit and welcome as a first time customer at our shop.  Have a great day and we hope to see you again in the future


DA
Devon A.
Ormond Beach, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Devon said the staff at this business was nice.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/07/2019

Devon  thank you for your visit.  We are glad our staff was able to take care of your concerns.  Have a great day


RF
Robert F.
Fairfield, ME
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Service
Robert said the people at the business are helpful. He will be going back to them very soon.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/07/2019

We are glad you had a great visit. Thank you and we hope to see you in the future.


LA
LENNY A.
South Daytona, FL
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Great folks. Good service. Jim and Kathy go the length to help you.
Great folks,,Good service. JIM AND KATHY GO THE. LONG MILE TO HELP YOU OUT.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/04/2019

Thank you Lenny its always great to see you. Customers like you make our job easy. Have a great day


CC
Carol C.
South Daytona, FL
Pontiac Torrent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019 Category: Service
Carol said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 02/04/2019

Carol   thank you for your review. We hope we addressed all of your concerns.  Stop in anytime and have a great day


SH
STACI H.
Pt Orange, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/20/2019
100% Top notch customer service
Night prior we notice a small leak under the Jeep. The next day I called and spoke to Denise. She said bring it in let's see what's going on with it. I arrived Tom and Denise greeted me by my first name. They took a look and told me it was my water pump. Tom gave me the cost and asked if I wanted them to continue and fix it. Now mind you I had NO appointment set that day. I said I am by myself and have noway back home. Tom said that's not a problem we got you Staci. Denise then ran me home in her sweet ride a new Edge. 2 hours later it was done ! New water pump installed with a whopping 3 year warranty included. On with my day I went ....Thanks Best Choice
Staci H
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/23/2019

Thank you Staci  for your review. Glad our staff is taking care of your concerns.  Its our pleasure  always to be of service.  We look forward to seeing you in the future.  Thank you again and we LOVE referrels   Have a great day


KA
KATHERINE A.
Orange City, FL
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great People and Dependable Service
I have been taking my vehicles here for several years. I have always been very happy with the service, and with the friendly people.They thoroughly check out the vehicle and report to me with their determination of the problem and cost before beginning work. Recently a tire store down the street was going to "take me for a ride" telling me my car needed brakes badly, and wanted to replace rotors and all! I took it to Best Choice saying I needed a brake job, and I showed them the estimate I had received. Rather than just doing it, they wanted to do their own inspection. They called after their inspection and told me it wouldn't be absolutely necessary for another 2 thousand miles or so, and that the rotors could be machined! I chose to go ahead and have it done rather than go back again in a couple of months. It cost me about half of what the tire store was wanting me to shell out. Thank you, Best Choice!
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/23/2019

Our pleasure to be of service. We have been serving the port orange area for 30 years and still maintain that customer satisfaction is our best advrtisement. Come see us again.  Thank you again for your visit and till then have a great day


LH
LISA H.
Port Orange, FL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Truly the "Best Choice" for auto repair.
Need your oil changed? No problem. Best choice always provides, prompt, professional, and friendly service, even on the same day you call if possible.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

thanks Lisa  always good to see you  stop in again  have a great day


LA
Louise A.
Pt Orange, FL
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Louise said the employees were courteous. They were very friendly. They provided great service. They were efficient. Tom and Cathy were very friendly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

Thanks  Louise  take care and have a great day


SD
Steven D.
Nooksack, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Steven said he receives good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

Thank you for the review. Our goal is 100% customer satisfaction  thats what we are here for. Thank you for your visit and look forward to seeing you in the future.  Have a great day


JB
Judith B.
Pt Orange, FL
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Judith said that everything went well at the facility, the vehicle works ok now but it was more expensive than she expected.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/17/2019

We use quality parts and we dont have control of their prices. We do shop the best deals for our customers as we can control our workmanship and warranties. We thankm you for your review and look forward to seeing you in the future  till then have a great day


DW
DAVID W.
Pt Orange, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Honesty, Quality Service, Great People
I've been doing business with Best Choice for almost 4 years. In that time, I've always experienced honesty, quality service, and great people. I appreciate what that represents to me as a car owner and as a citizen of Port Orange.

JW
JOE W.
Port Orange, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Honesty,quality of service,and espacially the staff.
Great automobile repair shop,one of the best choice in Port Orange.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/18/2018

as always our pleasure to be of service to you. We appreciate you every visit  Thank you again and have a merry christmas and happy new year


EL
Eddy L.
Casselberry, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
YES YOU CAN BRING YOUR OWN STEAK!!!!
I was in Port Orange Area with my moms car and needed it fixed on a Saturday, I called in the Morning and was told by another Shop that they don't fix what I needed fixed,,,(Rudely the guy told me. """ITS LIKE BRINGING STEAK TO A RESTAURANT'', so I called Best Choice and was told to bring in Part, I explained my Brother in law is a Mechanic but we don't have machine needed. Gentleman didn't ask any questions and with a huge smile helped me my car and I was able to make back to Casselberry safely!!!!
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Our pleasure to be of service. Stop in in you are ever in need again.  Thank you again  have a great day