Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

461 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 4 days ago

Reviews


LH
Lee H.
Florida
Ford Econoline Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


AN
A N.
Daytona Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2017
False information
The front desk lady is just as rude as can be....and didnt get any help what so ever! Just a waste of time.... They said it was something that needed to be replaced before i got any work done and that wasnt even the issue...stop lying to your customers!
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/04/2017

Michael

You came in with a complaint of vibration at 45mph and shake until you stop. You stated  that you rebuilt the front end and had another shop balance the tires and do an alignment. Still had same problem and then came to us.We drove the truck and did a free front end check at no charge. Advised you you had uneven tire wear that might possibly causing the vibration. Also advised you to start by possibly replacing the tires.
You got upset at what we advised said you were going to take it to yet another shop to have it looked at. Got in your truck and peeled out the driveway.  Maybe if another shop tells you the same thing you might believe what we said.  Please keep us informed as we would like to see what someone else had to say.


JF
Jeremiah F.
Daytona Beach, FL
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Jeremiah said this business didn't fix the problem and couldn't take the vehicle back in because it was Sunday.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/24/2017

I believe you were asked to bring back the car need to find out what cylinder is misfiring.  If you are able please bring back on Sat. July 29.  We are closed on Sundays  thank you


Jim  Kathy Tom  Denise Jason and Brett



AC
ALFREDO C.
Port Orange, FL
Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2016
Honesty is very important, mislead in information
not to sure

MM
MARK M.
New Smyrna Beach, FL
Dodge Dakota
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2015
Did not like the way the technicians treat the customers.
I left the shop and won't return because the mechanic was unable to repair my truck due to not having the part in stock. When I was ready to leave the mechanic was very upset because I didnt leave my truck over night to wait for the part. He also did not put my shift cable back the way it was when I first arrived to the shop. I don't like when people get upset if a person decides to come back the next day to get their vehicle fixed.

SH
Simon H.
Florida
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


BB
Brenda B.
Port Orange, FL
Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2014 Category: Service
Spoke with Luther. He said he was not satisfied with the service because they were overpriced, and he said he feels they overcharged him. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/23/2014

Brenda,

Thank you so much for taking the time to speak with us and go over in detail any concerns Luther may have had. We're glad we could go over everything again in detail and hope he has a better understanding of the work performed by our master certified tech and the nationwide 2 year warranty backing the work completed. You've been a very loyal customer for many years and we can never thank you enough for that. We really appreciate your loyalty and continued business. We have also scheduled your requested appointment for this coming Friday.

Jim, Kathy and The Best Choice Team


BH
BLAIR H.
Port Orange, FL
Lexus RX 350
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014
Didn't do what they were asked
This is the second time I brought my vehicle here to have minor services done. Both times, when I picked it up, all that they had performed was an oil change, and not the other services that I specifically requested and that they "recommended". Then, they told me that I needed major maintenance done right then. I said no, went to a different, more trustworthy mechanic, who told me that I simply needed a fluid refill. They constantly try to sell me items I don't need and push so hard to make an unnecessary sale that I will never take my vehicle here again. Our entire family has been coming here for a long time and we have all experienced terrible service recently and none of us will use this store.

RD
RON D.
Port Orange, FL
Chevrolet Silverado
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2014
to expensive
I had my dad bring in my truck for an oil change that usually cost$ 24 you charge me over $50 for oil change complete rip off never added to any other fluids and did not rotate tires ..complete rip off as far as I'm concerned you owe me a free oil change
Kathy, owner from Best Choice Auto Care and Muffler responded on 04/22/2014

Ron,

Thank you so much for taking the time to speak with us about your concerns during your last visit with us. We're very glad that we could resolve everything. As discussed we have added the free oil change to your customer profile and we will be more then happy to perform diagnostics on your additional issues at no cost to you. In the future we will do everything in our power to ensure you have the best experience possible and again we apologize for the inconvenience.

Jim, Kathy and The Best Choice Team


LG
LORIE G.
Port Orange, FL
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Satisfied Customer
Have been extremely satisfied with Best Choice Auto Care. They are extremely knowledgeable, professional, and care about their customers. Having been using them for 2 years now and would never go anywhere else!
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/18/2018

Thank You Lorie for your vote of confidence. Our customers will always be our number 1 priority. Stop in anytime. Have a great day


JM
Judy M.
Port Orange, FL
Nissan JUKE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Judy said she is a return customer to this business. Denise did a great job at customer service.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/15/2018

Thanks Judy for your return visit and the confidence you experience from our shop. Stop in anytime you car concerns are our car concerns.  Have a great day


MP
Maria P.
Port Orange, FL
Buick Rendezvous
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Maria said the experience was very good. Her vehicle is operating well.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/14/2018

Thanks Maria for you review. We try to always take care of your concerns. We appreciate you visit and hope to seee you again.  Have a great day


TB
Torrie B.
Port Orange, FL
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Torrie said the business was incredibly friendly and helpful.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/11/2018

Thank You  we are here to take care of your concerns.  We thank you for your visit and hope to see you in the future  Have a great day


CN
Carola N.
Daytona Beach, FL
Chrysler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Carola said she likes the service she got there.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/08/2018

Thanks Carola  we are always glad to see you ere and glad we can again be of help with you car concerns.  Thanks again and have a great day


MT
MICHAEL T.
Port Orange, FL
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Brake Light Problem
What started out as a constant dash brake problem light was quickly determined to be a failed right front ABS caliper problem that was still under warranty from a previous maintenance problem. NO COST REPAIR.

While there, a full safety review of vehicle determined that my valve covers were finally leaking oil. This is the first maintenance opening of the engine in the entire 17-year life of vehicle. quick work and out the door the same day of all work. Cost was reasonable for the amount of work.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/08/2018

Awsome Michael   glad all was taken care of in a timely manner and a great price.  Thank You again and look forward to seeing you in the future.  Have a great day


RH
Robert H.
Port Orange, FL
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Robert said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/08/2018

Thanks Robert  glad we were able to take care of your concerns,  Stio in again  we'll be here waiting  Have a great day


HS
Hal S.
Port Orange, FL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Hal said this business was quick and fair. They explained the problem and solved it.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/08/2018

Thank you Hal  your revidew was greatly appreciated.  Our customers are simply the greatest!
Have a great day


PP
Patrick P.
Port Orange, FL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Spoke with Eddie. He said, they are very happy with this business.
This review was collected via phone interview by Customer Research Inc.

PP
Patrick P.
Daytona Beach, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Reliable Service on a Consistent Basis
I have used Best Choice for more than 20 years and have never been disappointed or unhappy with either their response to my questions or the service provided. I mostly consult with Tom, the Service Manager, and have never had qualms over his handling of my concerns. In today's climate of scams galore, it is a distinct pleasure and relief to be their customer.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/03/2018

You Patrick are the cream of the crop in customers.  You make our work day happy.  I always say we have the best of the best in customers and have for the past 29 years.  Have a wonderful day.