Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

474 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 12 days ago

Reviews


MS
Mark S.
Cleveland, TN
Toyota Avalon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2018 Category: Service
Mark said he had gone to a facility across from this business, where they told him his alternator was bad. He brought his vehicle to this business, where the staff told him it was it fine. They charged $50 to check on the battery and the alternator, and another $20 to charge the battery. The next day, the battery was dead.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
Florida
Ford Econoline Wagon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


AN
A N.
Daytona Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2017
False information
The front desk lady is just as rude as can be....and didnt get any help what so ever! Just a waste of time.... They said it was something that needed to be replaced before i got any work done and that wasnt even the issue...stop lying to your customers!
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/04/2017

Michael

You came in with a complaint of vibration at 45mph and shake until you stop. You stated  that you rebuilt the front end and had another shop balance the tires and do an alignment. Still had same problem and then came to us.We drove the truck and did a free front end check at no charge. Advised you you had uneven tire wear that might possibly causing the vibration. Also advised you to start by possibly replacing the tires.
You got upset at what we advised said you were going to take it to yet another shop to have it looked at. Got in your truck and peeled out the driveway.  Maybe if another shop tells you the same thing you might believe what we said.  Please keep us informed as we would like to see what someone else had to say.


JF
Jeremiah F.
Daytona Beach, FL
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Jeremiah said this business didn't fix the problem and couldn't take the vehicle back in because it was Sunday.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/24/2017

I believe you were asked to bring back the car need to find out what cylinder is misfiring.  If you are able please bring back on Sat. July 29.  We are closed on Sundays  thank you


Jim  Kathy Tom  Denise Jason and Brett



AC
ALFREDO C.
Port Orange, FL
Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2016
Honesty is very important, mislead in information
not to sure

MM
MARK M.
New Smyrna Beach, FL
Dodge Dakota
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2015
Did not like the way the technicians treat the customers.
I left the shop and won't return because the mechanic was unable to repair my truck due to not having the part in stock. When I was ready to leave the mechanic was very upset because I didnt leave my truck over night to wait for the part. He also did not put my shift cable back the way it was when I first arrived to the shop. I don't like when people get upset if a person decides to come back the next day to get their vehicle fixed.

SH
Simon H.
Florida
Honda CR-V
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


BB
Brenda B.
Port Orange, FL
Hyundai Santa Fe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2014 Category: Service
Spoke with Luther. He said he was not satisfied with the service because they were overpriced, and he said he feels they overcharged him. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/23/2014

Brenda,

Thank you so much for taking the time to speak with us and go over in detail any concerns Luther may have had. We're glad we could go over everything again in detail and hope he has a better understanding of the work performed by our master certified tech and the nationwide 2 year warranty backing the work completed. You've been a very loyal customer for many years and we can never thank you enough for that. We really appreciate your loyalty and continued business. We have also scheduled your requested appointment for this coming Friday.

Jim, Kathy and The Best Choice Team


BH
BLAIR H.
Port Orange, FL
Lexus RX 350
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014
Didn't do what they were asked
This is the second time I brought my vehicle here to have minor services done. Both times, when I picked it up, all that they had performed was an oil change, and not the other services that I specifically requested and that they "recommended". Then, they told me that I needed major maintenance done right then. I said no, went to a different, more trustworthy mechanic, who told me that I simply needed a fluid refill. They constantly try to sell me items I don't need and push so hard to make an unnecessary sale that I will never take my vehicle here again. Our entire family has been coming here for a long time and we have all experienced terrible service recently and none of us will use this store.

RD
RON D.
Port Orange, FL
Chevrolet Silverado
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2014
to expensive
I had my dad bring in my truck for an oil change that usually cost$ 24 you charge me over $50 for oil change complete rip off never added to any other fluids and did not rotate tires ..complete rip off as far as I'm concerned you owe me a free oil change
Kathy, owner from Best Choice Auto Care and Muffler responded on 04/22/2014

Ron,

Thank you so much for taking the time to speak with us about your concerns during your last visit with us. We're very glad that we could resolve everything. As discussed we have added the free oil change to your customer profile and we will be more then happy to perform diagnostics on your additional issues at no cost to you. In the future we will do everything in our power to ensure you have the best experience possible and again we apologize for the inconvenience.

Jim, Kathy and The Best Choice Team


AC
ALEX C.
Pt Orange, FL
Acura ILX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Terrific Service
Attentive, knowledgeable and great customer service!

RD
Rich D.
Daytona Beach Shores, FL
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Rich said the business is terrific. They do whatever they say. Tom is very personable.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/11/2018

Thank you for taking the time to give us a review. Stop  in anytime we are here for you. Have a great day


TP
Thomas P.
Elkton, FL
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Thomas said the repairs at the business were done in a timely manner at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

BM
Bonnie M.
South Daytona, FL
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Bonnie said the business's employees have been more than helpful and fair with all of the vehicle problems she has been having. She has tried other places and stuck with this one, once she found it.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Bonnie we appreciate your reply. We try to help each and everyone of our customers as if they were family.
Our customers are number 1 and stop in anytime  have a great day


TR
Tim R.
South Daytona, FL
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Tim said that the place was good, he has been a customer for years and they have always been very up front.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Hey Tim thanks for the kind words. Its always nice to be trusted and appreciated.  We certainly appreciate each and every customer for the past 30 years. Yhanks again and have a great day


DF
Dennis F.
Pt Orange, FL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Dennis said the business got him in right away and fixed his flat tire quickly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

thanks Dennis for your review  much appreciated  have a great day anr stop in anytime  always nice to see you


CM
Candy M.
Rogersville, TN
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Candy said the staff at this business was courteous and quick. The service was affordable.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Thank you for taking the time to give us a review.  It was our pleasure to be of service to you  Thank you again and stop in again  till then have a great day


GM
Gary M.
Pt Orange, FL
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Gary said they got him the type of oil he wanted, it was good service. The price was good.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Thank You  we aim to please. Your opinion means a great deal us us.  Stop in anytime and have yourself a great day


JM
John M.
Pt Orange, FL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Spoke with Betty. She said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 09/26/2018

Thank you we appreciate you comments on your service with us.  Have a great day and stop in again