Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

440 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
95% Business Response
Latest Review 3 days ago

Reviews


LH
Lee H.
Florida
Ford Econoline Wagon
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


AN
A N.
Daytona Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2017
False information
The front desk lady is just as rude as can be....and didnt get any help what so ever! Just a waste of time.... They said it was something that needed to be replaced before i got any work done and that wasnt even the issue...stop lying to your customers!
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/04/2017

Michael

You came in with a complaint of vibration at 45mph and shake until you stop. You stated  that you rebuilt the front end and had another shop balance the tires and do an alignment. Still had same problem and then came to us.We drove the truck and did a free front end check at no charge. Advised you you had uneven tire wear that might possibly causing the vibration. Also advised you to start by possibly replacing the tires.
You got upset at what we advised said you were going to take it to yet another shop to have it looked at. Got in your truck and peeled out the driveway.  Maybe if another shop tells you the same thing you might believe what we said.  Please keep us informed as we would like to see what someone else had to say.


JF
Jeremiah F.
Daytona Beach, FL
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Jeremiah said this business didn't fix the problem and couldn't take the vehicle back in because it was Sunday.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/24/2017

I believe you were asked to bring back the car need to find out what cylinder is misfiring.  If you are able please bring back on Sat. July 29.  We are closed on Sundays  thank you


Jim  Kathy Tom  Denise Jason and Brett



AC
ALFREDO C.
Port Orange, FL
Hyundai Santa Fe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2016
Honesty is very important, mislead in information
not to sure

MM
MARK M.
New Smyrna Beach, FL
Dodge Dakota
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2015
Did not like the way the technicians treat the customers.
I left the shop and won't return because the mechanic was unable to repair my truck due to not having the part in stock. When I was ready to leave the mechanic was very upset because I didnt leave my truck over night to wait for the part. He also did not put my shift cable back the way it was when I first arrived to the shop. I don't like when people get upset if a person decides to come back the next day to get their vehicle fixed.

SH
Simon H.
Florida
Honda CR-V
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


BB
Brenda B.
Port Orange, FL
Hyundai Santa Fe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2014 Category: Service
Spoke with Luther. He said he was not satisfied with the service because they were overpriced, and he said he feels they overcharged him. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/23/2014

Brenda,

Thank you so much for taking the time to speak with us and go over in detail any concerns Luther may have had. We're glad we could go over everything again in detail and hope he has a better understanding of the work performed by our master certified tech and the nationwide 2 year warranty backing the work completed. You've been a very loyal customer for many years and we can never thank you enough for that. We really appreciate your loyalty and continued business. We have also scheduled your requested appointment for this coming Friday.

Jim, Kathy and The Best Choice Team


BH
BLAIR H.
Port Orange, FL
Lexus RX 350
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014
Didn't do what they were asked
This is the second time I brought my vehicle here to have minor services done. Both times, when I picked it up, all that they had performed was an oil change, and not the other services that I specifically requested and that they "recommended". Then, they told me that I needed major maintenance done right then. I said no, went to a different, more trustworthy mechanic, who told me that I simply needed a fluid refill. They constantly try to sell me items I don't need and push so hard to make an unnecessary sale that I will never take my vehicle here again. Our entire family has been coming here for a long time and we have all experienced terrible service recently and none of us will use this store.

RD
RON D.
Port Orange, FL
Chevrolet Silverado
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2014
to expensive
I had my dad bring in my truck for an oil change that usually cost$ 24 you charge me over $50 for oil change complete rip off never added to any other fluids and did not rotate tires ..complete rip off as far as I'm concerned you owe me a free oil change
Kathy, owner from Best Choice Auto Care and Muffler responded on 04/22/2014

Ron,

Thank you so much for taking the time to speak with us about your concerns during your last visit with us. We're very glad that we could resolve everything. As discussed we have added the free oil change to your customer profile and we will be more then happy to perform diagnostics on your additional issues at no cost to you. In the future we will do everything in our power to ensure you have the best experience possible and again we apologize for the inconvenience.

Jim, Kathy and The Best Choice Team


LK
Lee K.
Port Orange, FL
Subaru Forester (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Lee said the staff were courteous and prompt with the service they provided.
This review was collected via phone interview by Customer Research Inc.

KK
Kyle K.
Port Orange, FL
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Kyle said he's been in a couple of time and the mechanic has gotten him out of a jam. This is now his go to spot and he really appreciates all of the helped he's received.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/18/2018

Kyle  our pleasure to have been of service. That's what we are here for. Call whenever you have questions  our staff will be glad to help you   Thanks for stopping in and have a reat day


JB
John B.
Port Orange, FL
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Spoke with John's son. He said the staff were friendly and hospitable.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/13/2018

Thank You for your visit John.  Glad our staff was able to take care of your concerns.  Thank You for choocing Best Choice Auto Care and hope to see you again when the need arises  Till then have a nice day


JM
James M.
Daytona Beach, FL
Saturn VUE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
James said the staff did good work in a hurry. Diane was really great.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/13/2018

Awesome our staff is always ready to help you with your car concerns.  Thank You and hope to see you again in the future.  Have yourself a great day


TF
Thasa F.
Daytona Beach, FL
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Thasa said this business provided excellent service. The staff were very quick and friendly.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/13/2018

Thasa     our pleasure to be of service when ever you need any concerns. Thank you  and have a great day


ER
Elaine R.
Port Orange, FL
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Elaine said she is happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/06/2018

Elaine thank you for your visit and we are glad we were able to take care of your concerns. Our customer satisfaction is very important to us.  Stop by anytime   We look forward to seeing you again   Have a great day


JL
Joe L.
Port Orange, FL
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Joe said he was impressed with the facility's service because the staff were pleasant, honest, thorough, and friendly.
This review was collected via phone interview by Customer Research Inc.

EK
Eric K.
Port Orange, FL
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Eric said he always goes to the business, the staff always do a good job, and their service is great.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 06/06/2018

Thanks Eric for taking time to do a review for us.  Your satisfaction is #1 always because we are here for you.  Till we meet again  have a great day and thank you for choosing Best Choice Auto Care.


AP
AMBER P.
Port Orange, FL
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Were proactive in getting the job done
I was freaking out over getting a new and rim but simply didnt have the money but the staff at Best Choice Auto went out of their way to find me the cheapest deal and they did. Im so grateful because they ended up saving me quite a bit of money. Everyone there is super friendly and got the job done well
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/24/2018

Amber thank you for your loyalty to Best Choice where customer service is #1 for all our customers.  Thanks again and have a great day


RL
Rita L.
Port Orange, FL
Buick Encore
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Rita said, the business is friendly and efficient.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 05/24/2018

Thank you for you kind review. We are proud of our staff and their customer service abilities.  We hope to see you in the future .  Have a great day