Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

503 Reviews

ReScore Reviews™ (5)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.6/5Overall Rating 2.6/5rating 2.6rating 2.6rating 2.6
98% Would Recommend
94% Business Response
Latest Review 6 days ago

Reviews


TM
Travis M.
Port Orange, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/31/2018
Too busy to be good
I've had alot of work done with these guys but I'm done now. They've always done decent enough work but their customer service is terrible. No one there has very good people skills and this is coming from someone works next door and interacts with them very often.

They put in a faulty starter and when the car failed to start they wanted to take apart the ignition for another 400 dollars before checking the part they already installed until i insisted and when i tried to schedule an oil change the shortness a received over the phone was too much to handle.
When i asked why they were being short they blamed their attitude on being busy. Well i work with my hands and i can tell you that if you're too busy to be friendly over the phone you're way too busy to do good work and now i have the proof.

I'd recommend tuffy.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/09/2019

Sorry Travis you feel that we didn't treat you fairly.  We never intended to sell defective starter, but sometime we receive parts that fail which is out of our control.  As you know all our repairs come with a 3 year 36,000 mile nationwide warranty.  In regards to your oil change we schedule our appointments a hour apart so that we can give every customer best service that is possible.  So when you asked us to move your appointment to a half hour later that would have had to make the next customer wait longer.  we offered you another appointment later on in the day, but you didn't want to take that time.


MS
Mark S.
Cleveland, TN
Toyota Avalon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2018 Category: Service
Mark said he had gone to a facility across from this business, where they told him his alternator was bad. He brought his vehicle to this business, where the staff told him it was it fine. They charged $50 to check on the battery and the alternator, and another $20 to charge the battery. The next day, the battery was dead.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
Florida
Ford Econoline Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said the front desk was very unfriendly and blunt. Their attitude about his business reflected that they could take it or leave it. He was quoted a price of $60 which came out to be $100 for the same repairs needed on the vehicle. He chose not to use them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/29/2017 Category: Service
Lee said he was told by the front desk staff he would be charged $68 out of the door, but it ended up being almost $100. Lee said he was told he would be charged $68 out the door by the front desk staff who was unfriendly. He ended up being charged almost $100 for a new fuel filter instead of the $68.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 01/08/2018

In regards to your comment on the cost of installing your customer supplied fuel filter.  We quoted you 81.74 to install it.  The additional charges were state fees and taxes.  I very sorry you feel that we treat you unfairly. 


KK
Keenan K.
Florida
Mitsubishi Eclipse
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/09/2017 Category: Service
Keenan said the matter was resolved but it was expensive. He would not recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/09/2017 Category: Service
Keenan said he had to go back to the business twice after the initial service visit.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 11/10/2017

I am sorry that the starter that we installed on your vehicle failed so quickly.  I hope you feel we took care of your vehicle in a quick and timely matter for you. 


AN
A N.
Daytona Beach, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2017
False information
The front desk lady is just as rude as can be....and didnt get any help what so ever! Just a waste of time.... They said it was something that needed to be replaced before i got any work done and that wasnt even the issue...stop lying to your customers!
Kathy, owner from Best Choice Auto Care and Muffler responded on 10/04/2017

Michael

You came in with a complaint of vibration at 45mph and shake until you stop. You stated  that you rebuilt the front end and had another shop balance the tires and do an alignment. Still had same problem and then came to us.We drove the truck and did a free front end check at no charge. Advised you you had uneven tire wear that might possibly causing the vibration. Also advised you to start by possibly replacing the tires.
You got upset at what we advised said you were going to take it to yet another shop to have it looked at. Got in your truck and peeled out the driveway.  Maybe if another shop tells you the same thing you might believe what we said.  Please keep us informed as we would like to see what someone else had to say.


JF
Jeremiah F.
Daytona Beach, FL
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2017 Category: Service
Jeremiah said this business didn't fix the problem and couldn't take the vehicle back in because it was Sunday.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/24/2017

I believe you were asked to bring back the car need to find out what cylinder is misfiring.  If you are able please bring back on Sat. July 29.  We are closed on Sundays  thank you


Jim  Kathy Tom  Denise Jason and Brett



AC
ALFREDO C.
Port Orange, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2016
Honesty is very important, mislead in information
not to sure

MM
MARK M.
New Smyrna Beach, FL
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/21/2015
Did not like the way the technicians treat the customers.
I left the shop and won't return because the mechanic was unable to repair my truck due to not having the part in stock. When I was ready to leave the mechanic was very upset because I didnt leave my truck over night to wait for the part. He also did not put my shift cable back the way it was when I first arrived to the shop. I don't like when people get upset if a person decides to come back the next day to get their vehicle fixed.

SH
Simon H.
Florida
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/06/2014 Category: Service
Simon said that the parts were too expensive but the business has done nothing to resolve his issue. Due to his experience, he still would not recommend the business.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/06/2014 Category: Service
Simon said the business recommend services and repairs that he knew his vehicle did not need. They also wanted him to pay $240 for a part that he bought himself for $150. Due to this experience, he will not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 08/13/2014

Simon,

We're very sorry that your recent visit was anything less then perfect. We strive to give the best service possible on every vehicle every time. As mentioned to you during your last visit we would welcome the opportunity to take you out to your vehicle while it is in the service bay to show and discuss all of the vehicle recommendations that we have made. We never want a customer to leave not understanding what is going on with their vehicle. When it comes to parts pricing we understand that customers can shop on their own for parts and some even purchase their own parts for us to install. With the age of the internet a cheaper price can almost always be found somewhere but we do our very best to provide a top quality part at a fair price that we can place a 2 year / 24,000 mile warranty on. Thats something the cheaper internet or whole sale parts don't measure up to. Again we're very sorry you are unhappy with your recent visit and we would love the chance to go over everything in detail and once again earn your business.

Jim, Kathy and The Best Choice Team


BB
Brenda B.
Port Orange, FL
Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/17/2014 Category: Service
Spoke with Luther. He said he was not satisfied with the service because they were overpriced, and he said he feels they overcharged him. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 07/23/2014

Brenda,

Thank you so much for taking the time to speak with us and go over in detail any concerns Luther may have had. We're glad we could go over everything again in detail and hope he has a better understanding of the work performed by our master certified tech and the nationwide 2 year warranty backing the work completed. You've been a very loyal customer for many years and we can never thank you enough for that. We really appreciate your loyalty and continued business. We have also scheduled your requested appointment for this coming Friday.

Jim, Kathy and The Best Choice Team


BH
BLAIR H.
Port Orange, FL
Lexus RX 350
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2014
Didn't do what they were asked
This is the second time I brought my vehicle here to have minor services done. Both times, when I picked it up, all that they had performed was an oil change, and not the other services that I specifically requested and that they "recommended". Then, they told me that I needed major maintenance done right then. I said no, went to a different, more trustworthy mechanic, who told me that I simply needed a fluid refill. They constantly try to sell me items I don't need and push so hard to make an unnecessary sale that I will never take my vehicle here again. Our entire family has been coming here for a long time and we have all experienced terrible service recently and none of us will use this store.

RD
RON D.
Port Orange, FL
Chevrolet Silverado
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/10/2014
to expensive
I had my dad bring in my truck for an oil change that usually cost$ 24 you charge me over $50 for oil change complete rip off never added to any other fluids and did not rotate tires ..complete rip off as far as I'm concerned you owe me a free oil change
Kathy, owner from Best Choice Auto Care and Muffler responded on 04/22/2014

Ron,

Thank you so much for taking the time to speak with us about your concerns during your last visit with us. We're very glad that we could resolve everything. As discussed we have added the free oil change to your customer profile and we will be more then happy to perform diagnostics on your additional issues at no cost to you. In the future we will do everything in our power to ensure you have the best experience possible and again we apologize for the inconvenience.

Jim, Kathy and The Best Choice Team


SD
Steven D.
Nooksack, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Steven said he receives good service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

JB
Judith B.
Pt Orange, FL
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Judith said that everything went well at the facility, the vehicle works ok now but it was more expensive than she expected.
This review was collected via phone interview by Customer Research Inc.

DW
DAVID W.
Pt Orange, FL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Honesty, Quality Service, Great People
I've been doing business with Best Choice for almost 4 years. In that time, I've always experienced honesty, quality service, and great people. I appreciate what that represents to me as a car owner and as a citizen of Port Orange.

JW
JOE W.
Port Orange, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Honesty,quality of service,and espacially the staff.
Great automobile repair shop,one of the best choice in Port Orange.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/18/2018

as always our pleasure to be of service to you. We appreciate you every visit  Thank you again and have a merry christmas and happy new year


DC
Deanna C.
Port Orange, FL
Oldsmobile Delta 88
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Deanna said the business worked on her starter. However, it is still not right.
This review was collected via phone interview by Customer Research Inc.

EL
Eddy L.
Casselberry, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
YES YOU CAN BRING YOUR OWN STEAK!!!!
I was in Port Orange Area with my moms car and needed it fixed on a Saturday, I called in the Morning and was told by another Shop that they don't fix what I needed fixed,,,(Rudely the guy told me. """ITS LIKE BRINGING STEAK TO A RESTAURANT'', so I called Best Choice and was told to bring in Part, I explained my Brother in law is a Mechanic but we don't have machine needed. Gentleman didn't ask any questions and with a huge smile helped me my car and I was able to make back to Casselberry safely!!!!
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Our pleasure to be of service. Stop in in you are ever in need again.  Thank you again  have a great day


LH
LOTHOR H.
South Daytona, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Great fast service done right the first time!
Been going there for over 15 years, great people, service and prices.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Great to see you Lothar. We appreciate our long standing customers and their loyalty to us. Have a great day and always remember e are here for you  Have a great day


CH
Cas H.
Pt Orange, FL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Spoke with Faith. She said the staff are always friendly and accommodating. They always provide an estimate and she does not feel pressured for additional services by the business. They have a great environment.
This review was collected via phone interview by Customer Research Inc.
Kathy, owner from Best Choice Auto Care and Muffler responded on 12/13/2018

Thank you for your visit and thank you for the kind review. We are always striving to give 100% to each customer at every visit. Looking forward to seeing you in the future