ReScore Reviews™ (1)
CUSTOMER CAME TO US WITH A ENGINE MISFIRE PROBLEM, WE INFORMED CUSTOMER THAT THE IGNITION MODULE IS SHORTED AND THAT TO FIX THE MISFIRE WE WOULD HAVE TO REPLACE IT.THE IGNITION MODULE IS PART OF THE ENGINE IGNITION AND DOES NOT HAVE ANYTHING TO DO WITH THE IGNITION KEY LOCK CYLINDER. I EXPLAINED TO CUSTOMER THAT THE PROBLEM WITH THE KEY IS A COMPLETELY DIFFERENT PROBLEM AND THAT WE ONLY WORKED ON THE MISFIRE PROBLEM, AND THAT WE WOULD BE MORE THAN HAPPY TO LOOK AT THE OTHER ISSUE. SOMEWHERE IN THE EXPLANATION WE HAD SO MISCOMMUNICATION AND OR MISUNDERSTANDING AND WE WOULD NOT HAVE A PROBLEM CHECKING IT OUT FOR HIM
We thank you for your feedback our customers are very important to us and making sure we do the best job possible. We appreciate that you brought the van back to us to make sure that we can do everything that we can to keep you a happy customer and finish and repair to your satisfaction. We take pride in all our work and take pride in all our customers and do everything we can to keep our customers happy and satisfied.
CUSTOMER CAME TO SHOP AND TOLD US AFTER GOING TO A BATTERY AND ALTERNATOR SHOP FOR A DEAD BATTERY. THEY TOLD HIM HE NEEDED A NEW ALTERNATOR, AFTER REPLACING THE ALTERNATOR THREE TIMES HE SAID THAT THEY TOLD HIM HE NEEDED TO GO TO THE DEALERSHIP THE HAVE HIS COMPUTER RESET TO FIX THE PROBLEM.
WHEN WE GO UNDER THE HOOD OF THE CAR WE NOTICED THAT THEIR WERE RANDOM WIRE ALL OVER ON BOTH SIDES OF THE ENGINE COMPARTMENT, AND SOME COMING OUT OF THE FUSE BOX. THE GROUND WIRE FOR THE ALTERNATOR WAS A SINGLE 14 GAGE WIER THAT WAS ATTACHED TO NEGATIVE TERMINAL OF THE BATTERY TO ONE OF THE ALTERNATOR HOUSING BOLTS. THE TEMP SENSOR WAS UNPLUGGED SO CAR STARTED OVER HEATING. WIRES UNDER THE DASH WERE ALLIGATOR CLIPPED TOGETHER.
WE TOLD HIM WE WOLD NEED AT LEAST 4 HOURS TO REWIRE EVERYTHING AND GET THE CHARGING SYSTEM TO WORK PROPERLY AND HE DID NOT WANT US TO DO THE WORK. ALSO WE HAD HIM LEAVE HIS CAR OVER NIGHT TO CHARGE THE BATTERY SO HE COULD GET IT HOME ONE OF THE TECHS HERE EVEN GAVE HIM A RIDE HOME THAT NIGHT. IT REALLY SEEMED TO ME HE ALREADY HAD KNOWLEDGE OF WHAT WAS WRONG AND WAS JUST LOOKING TO FIX THE CAR FOR FREE. IF YOU LIVE IN MILLWAKEE WHY WOULD YOU COME ALL THE WAY INTO NORTH PORTLAND TO GET YOUR CAR LOOKED AT KNOWING THE ALTERNATOR WAS NOT CHARGING.
WE SHOWED HIM COURTESY AND COMPASSION AND FOUND THE FIX. NEVER SAID WE WOULDN'T FIX IT FOR HIM, JUST NOT FOR FREE.
It took 2 days to get just breaks changed, which is crazy compared to other companies who specialize in breaks.
The whole reason we took our car to TNA Auto versus a competitor (for the breaks) was because of a full-service car cleaning that was owed from a prior service our car received from TNA Auto. Not only did our car not get cleaned (again), but even our headlight was not re-adjusted as asked, after becoming cockeyed from the headlights getting changed there.
The job quotes did not match the final price, nor were we warned that the service was not included in the quote.
We feel as though we ended up paying more than we needed too, and we were lead to believe that the job was to be completed a lot sooner then it ended up taking to complete, especially since we were called before 9am the second day, and the job didn't even begin to get started on until somewhere around 4:30-ish; we stopped by at 5pm to check on the status on our way home, and they had only begun to finish on the front of our breaks and had not yet started let alone complete the rear breaks.
We were even further inconvenienced upon car pickup and job completion when the mechanic told my husband at 5pm that they should get the job completed in time, but not how long it would take to gauge if we should stay or head back home (we had 3 cranky kids in the truck we were borrowing for our appointment) only to get a call not even 30 min later that the job was completed right as we arrived home. We had to then head back in hopes of making it in time before they closed at 6pm, since my husband needs the car for work.
We will not continue taking our vehicles to become serviced at TNA Auto for either our car nor truck. We will instead be taking our business elsewhere, and discontinue giving out referrals for other people to take their cars there for service.
Setting Expectations - I was given an estimate of time to complete the work on my vehicle, and it ended up taking them almost twice as long. I thought once was a fluke, but this happened two separate times. I would have been fine with any length of time, but setting proper expectations would have made it much less stressful for me. There's not much you can do when someone has your car pulled apart or being painted and they tell you its going to take a few more days; my hands were tied. I was reassured that they were taking the extra time to get the job was done right, so I obliged and let it go. Which brings me to my next point...
Getting the job done right - Even though they did do some things right, there were many other things they did halfway. The main issue was fixed, but I had to go back two times because they inadvertently left other loose ends. They corrected what they could, but there were some scuffs and scrapes they caused and couldn't fix. They didn't charge me for these return visits, as any smart business owner would do, but I was not happy about having to return two more times when it had already been in their hands for over a week. This made me doubt that they were using the extra time to do it right, and I now question the quality of any of their work. I am uneasy about the state of my repairs, and hopefully no problems or surprises raise their head as time goes by. And if there are, I will save myself the headache and find a more reliable shop to get them remedied.
SORRY TO HEAR THAT, PLEASE COME BY AT YOUR EARLIEST CONVIENCE AND WE WILL PERFORM A FULL VEHICLE DETAIL NO CHARGE AT ALL. IF YOU HAVE ANY QUESTIONS REGARDING YOUR SERVICE PLEASE GIVE ME A CALL.
Sorry for the inconvenience. Please stop by the shop at your earliest convenience so we can assess the situation with your Vanagon. Thank you!
TNA Auto Repair told Selena that her Subaru Outback's head gasket needed to be replaced because of major leaks, the A/C compressor was completely frozen and seized and also slightly melted. She declined all services, and also declined our offer to put her vehicle on a lift and show her. After this review, we called Selena and she told us she thought we were lying about the needed repairs. We advised her to take the vehicle to a Subaru dealer, and if the dealer said the repairs were not necessary, we would refund the inspection cost. Selena has yet to take us up on this offer.
when this green cab vehicle arrived there where no brakes--the front brakes where metal to metal and the rotors where showing the venting braces so the car could not be driven until it was safe to do so after installing the brakes on the vehicle which takes about 2 hours the customer declined any further service saying he had to go and make money with that said services where stopped and customer paid his invoice and left our location we had no time to diag the transmission or other safety concerns on vehicle. .....the driver of this cab wanted to leave without doing the brakes but we refused to release the vehicle for the saftety of green cabs customer........thank you for your patronage.
In short TNA service was poor, the additides were poor, communication was poor, I was lied to, TNA did no (zero) physical checks on the van other than a test drive. I was charged for nothing to learn nothing. I am unhappy and I would like a refund, I arrived a few weeks later to the shop to ask for a refund and the front desk guy was yet again unpleasant and provided zero customer service. More right ups on my online sites to come unless I am provided wit a refund.
the customer dropped the vehicle off with a major knocking noise from the motor area after the mechanic test drove the vehicle around the block and checked all fluids and visually inspected and listened to the motor it was determined that a deeper investigation of the motor was required at that time we called the customer and advised him of the price for the time required for diagnostics he advised that he did not have the budget for the work and since he just purchased the van he was just going to sell it he also asked if it was a motor how much the repair would be and he was given quotes on a used motor and a new motor with such an old van the cost of the possible repair the customer advised us the van wasnt worth it that he only paid $1600.00 for the car and he picked it up. we wanted to dig further to pin point the noise but again the customer declined due to his budget.
I was advised of a radiator leak. Parking the car in the same spot for months, and not having any fluids in sight on the ground, I assumed it was a small leak. After driving 15 miles the day after service, my car started to overheat. When I lifted the hood, radiator fluid was EVERYWHERE. The reservoir was cracked on all corners - which I know was not cracked before when I removed and replaced it myself after working previously on my alternator. I don't want to say that anyone broke my car, it is obviously old and needs repairs, however a new problem has presented itself mysteriously after having an unrelated service at this shop.
Natasha we only recomend repairs that are needed when the vehicle is inspected. We at TNA auto take pride in our work with integrity and honesty we will never suggest repairs that are not needed. We do value our customers.
On my arrival Frank said he would test the starter. In short order, Frank told me that I needed a new starter and said he was so sorry, but that in his experience, starter motor quality is declining. (OK.) He told me my starter motor was under warranty and that there would be no charge. Within 30 minutes of its delivery to TNA, their mechanics had installed it. Frank handed me my ignition key. Can I pay you for your labor at least? Nope. Elapsed time 4 hours. Can you beat that? Did you notice my odometer reads over 417,000 miles? I attribute TNA to getting the best out of Subaru engineering and keeping this wonderful car going.
I was really happy and even shocked. I got in the car and noted they had washed and vacuumed the interior. Customer first!!!! WOW!
Charles, thank you for the five star review of TNA Auto Repair's work on your Subaru Legacy. We are glad to have you as a customer.