Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

723 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
93% Business Response
Latest Review 3 days ago

Reviews


SF
S F.
Portland, OR
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2018
Not as great as before
This place is still okay but it's slipped a lot in the last few years. For example, they recently did a repair and used an old part that ended up not working right. When I called and left a message about it, they never called me back, so I called again and talked to the guy in person who said he'd order me a new part and call me back. He never did so I called back again in a couple weeks. Same conversation, same outcome. Repeated this at least one more time. I'm thinking they're too busy or something, so I'm going to find another mechanic. Hope you have better luck than I did.

SW
Shawn W.
Portland, OR
Pontiac Grand Prix
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/29/2017 Category: Service
Shawn said his ignition does not turn all the way off and he will be bringing the vehicle back so the staff can take a look at it.
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 10/02/2017

CUSTOMER CAME TO US WITH A ENGINE MISFIRE PROBLEM, WE INFORMED CUSTOMER THAT THE IGNITION MODULE IS SHORTED AND THAT TO FIX THE MISFIRE WE WOULD HAVE TO REPLACE IT.THE IGNITION MODULE IS PART OF THE ENGINE IGNITION AND DOES NOT HAVE ANYTHING TO DO WITH THE IGNITION KEY LOCK CYLINDER. I EXPLAINED TO CUSTOMER THAT THE PROBLEM WITH THE KEY IS A COMPLETELY DIFFERENT PROBLEM AND THAT WE ONLY WORKED ON THE MISFIRE PROBLEM, AND THAT WE WOULD BE MORE THAN HAPPY TO LOOK AT THE OTHER ISSUE. SOMEWHERE IN THE EXPLANATION WE HAD SO MISCOMMUNICATION AND OR MISUNDERSTANDING AND WE WOULD NOT HAVE A PROBLEM CHECKING IT OUT FOR HIM


EE
EVAN E.
Portland, OR
Toyota Van
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2017
Disorganized and Disconnected from Customers!
This was really a terrible experience I have to say. I have terrific mechanics we use for our other two cars and thought we would try these guys for a vintage Toyota van we bought. I asked them to diagnose a steering problem, which they did. I also had them do a safety inspection, which they did, but they did not communicate any of their findings, but rather listed the issues on a sheet they slipped in with my bill for the steering repair. Several things on the list were critical and they clearly didn't give a crap about making sure I was aware. Not only is that bad business - I would have had them fix a bunch of the stuff they found - but it also go against why you do a frickin safety inspection in the first place. NEVER AGAIN

SW
SAM W.
Portland, OR
Ford Club Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2017
A Job Well Done // Communication
After discussing the previous repair with Tareq and the TNA crew, we established there was a miscommunication and hasty judgement; then they graciously offered to help us out. Outlook as been healed, and we continue to love and support TNA. Best price for premium service in town!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2017
Got the work done quickly // Left our vehicle a mess
TNA Auto inspected a leak on a van they have worked on for almost a decade, and repaired a malfunctioning part in the steering column. While thus far the repair seems good, the van was returned with the back seatbelt totally detached and grease stains all over the roof. I called the same day to articulate and didn't feel like I was accommodated properly. No discount offered on future work or much proactive action at all. This made us less interested in bringing our vehicle to TNA again. It came a cross as a lazy job and resulted in additional work for us re-installing the seatbelt and cleaning the van.
Tareq A. from TNA Auto Repair responded on 03/14/2017

We thank you for your feedback our customers are very important to us and making sure we do the best job possible. We appreciate that you brought the van back to us to make sure that we can do everything that we can to keep you a happy customer and finish and repair to your satisfaction. We take pride in all our work and take pride in all our customers and do everything we can to keep our customers happy and satisfied.


KM
Kimberly M.
Vancouver, WA
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2016 Category: Service
Kimberly said she went in for an estimate and they charged her for the estimate. She mentioned she has been there before and has not been charged, so she thought that was odd.
This review was collected via phone interview by Customer Research Inc.

TR
Terenthian R.
Oregon City, OR
Lincoln Town Car
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2016 Category: Service
Terenthian said the price this business quoted him for an easy fix was too high and crazy.
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 07/01/2016

CUSTOMER CAME TO SHOP AND TOLD US AFTER GOING TO A BATTERY AND ALTERNATOR SHOP FOR A DEAD BATTERY. THEY TOLD HIM HE NEEDED A NEW ALTERNATOR, AFTER REPLACING THE ALTERNATOR THREE TIMES HE SAID THAT THEY TOLD HIM HE NEEDED TO GO TO THE DEALERSHIP THE HAVE HIS COMPUTER RESET TO FIX THE PROBLEM.
WHEN WE GO UNDER THE HOOD OF THE CAR WE NOTICED THAT THEIR WERE RANDOM WIRE ALL OVER ON BOTH SIDES OF THE ENGINE COMPARTMENT, AND SOME COMING OUT OF THE FUSE BOX. THE GROUND WIRE FOR THE ALTERNATOR WAS A SINGLE 14 GAGE WIER THAT WAS ATTACHED TO NEGATIVE TERMINAL OF THE BATTERY TO ONE OF THE ALTERNATOR HOUSING BOLTS. THE TEMP SENSOR WAS UNPLUGGED SO CAR STARTED OVER HEATING. WIRES UNDER THE DASH WERE ALLIGATOR CLIPPED TOGETHER.
WE TOLD HIM WE WOLD NEED AT LEAST 4 HOURS TO REWIRE EVERYTHING AND GET THE CHARGING SYSTEM TO WORK PROPERLY AND HE DID NOT WANT US TO DO THE WORK. ALSO WE HAD HIM LEAVE HIS CAR OVER NIGHT TO CHARGE THE BATTERY SO HE COULD GET IT HOME ONE OF THE TECHS HERE EVEN GAVE HIM A RIDE HOME THAT NIGHT. IT REALLY SEEMED TO ME HE ALREADY HAD KNOWLEDGE OF WHAT WAS WRONG AND WAS JUST LOOKING TO FIX THE CAR FOR FREE. IF YOU LIVE IN MILLWAKEE WHY WOULD YOU COME ALL THE WAY INTO NORTH PORTLAND TO GET YOUR CAR LOOKED AT KNOWING THE ALTERNATOR WAS NOT CHARGING.
WE SHOWED HIM COURTESY AND COMPASSION AND FOUND THE FIX. NEVER SAID WE WOULDN'T FIX IT FOR HIM, JUST NOT FOR FREE.


AF
Adam F.
Portland, OR
Suzuki Forenza
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2016
Putting the breaks on our services instead of our car
Very dissatisfied and disappointed with the last service job performed.

It took 2 days to get just breaks changed, which is crazy compared to other companies who specialize in breaks.
The whole reason we took our car to TNA Auto versus a competitor (for the breaks) was because of a full-service car cleaning that was owed from a prior service our car received from TNA Auto. Not only did our car not get cleaned (again), but even our headlight was not re-adjusted as asked, after becoming cockeyed from the headlights getting changed there.

The job quotes did not match the final price, nor were we warned that the service was not included in the quote.
We feel as though we ended up paying more than we needed too, and we were lead to believe that the job was to be completed a lot sooner then it ended up taking to complete, especially since we were called before 9am the second day, and the job didn't even begin to get started on until somewhere around 4:30-ish; we stopped by at 5pm to check on the status on our way home, and they had only begun to finish on the front of our breaks and had not yet started let alone complete the rear breaks.
We were even further inconvenienced upon car pickup and job completion when the mechanic told my husband at 5pm that they should get the job completed in time, but not how long it would take to gauge if we should stay or head back home (we had 3 cranky kids in the truck we were borrowing for our appointment) only to get a call not even 30 min later that the job was completed right as we arrived home. We had to then head back in hopes of making it in time before they closed at 6pm, since my husband needs the car for work.

We will not continue taking our vehicles to become serviced at TNA Auto for either our car nor truck. We will instead be taking our business elsewhere, and discontinue giving out referrals for other people to take their cars there for service.

TW
TRACIE W.
Portland, OR
Volkswagen Jetta
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/27/2016
Nice people, but they need to work on a few things
I received excellent customer service every time I interacted with TNA, but the overall experience I had there was less than desirable.
Setting Expectations - I was given an estimate of time to complete the work on my vehicle, and it ended up taking them almost twice as long. I thought once was a fluke, but this happened two separate times. I would have been fine with any length of time, but setting proper expectations would have made it much less stressful for me. There's not much you can do when someone has your car pulled apart or being painted and they tell you its going to take a few more days; my hands were tied. I was reassured that they were taking the extra time to get the job was done right, so I obliged and let it go. Which brings me to my next point...
Getting the job done right - Even though they did do some things right, there were many other things they did halfway. The main issue was fixed, but I had to go back two times because they inadvertently left other loose ends. They corrected what they could, but there were some scuffs and scrapes they caused and couldn't fix. They didn't charge me for these return visits, as any smart business owner would do, but I was not happy about having to return two more times when it had already been in their hands for over a week. This made me doubt that they were using the extra time to do it right, and I now question the quality of any of their work. I am uneasy about the state of my repairs, and hopefully no problems or surprises raise their head as time goes by. And if there are, I will save myself the headache and find a more reliable shop to get them remedied.

AW
ANDREA W.
Portland, OR
Subaru Legacy
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/28/2016
Customer Service Lacking
I have been bringing my car to TNA for a few years and this experience was disappointing. I'm not sure if the management has changed, but the customer service sure did. Previously, there had been someone in the main office who would explain what was going to happen with my car and talk through things with me. This time, I felt that I had a rushed mechanic who talked through things very fast and in mechanic language. My car needed to be kept an extra day and while given a loaner, it was a pretty sketchy car. Lastly, when I did get my car back, there had been no interior or exterior cleaning, which is a service I've received in the past. I assume all the work that I paid for was done, but I don't have the same confidence that I did based on the lack of patience to explain things to me. Customer quality just wasn't there on this visit.
Tareq A. from TNA Auto Repair responded on 04/05/2016

HI ANDREA,

  SORRY TO HEAR THAT, PLEASE COME BY AT YOUR EARLIEST CONVIENCE AND WE WILL PERFORM A FULL VEHICLE DETAIL NO CHARGE AT ALL. IF YOU HAVE ANY QUESTIONS REGARDING YOUR SERVICE PLEASE GIVE ME A CALL.


SG
STEVE G.
Portland, OR
Volkswagen Vanagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2016
Vanagon / Subaru Hard Start when cold.
The problem is still going on sure hope you can fix it otherwise I am out a $1000 dollars I will call you soon.
SocialCRM from TNA Auto Repair responded on 04/04/2016

Steve,

Sorry for the inconvenience. Please stop by the shop at your earliest convenience so we can assess the situation with your Vanagon. Thank you!


SD
SELENA D.
Portland, OR
Subaru Outback
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/25/2015
Didn't check code for check engine light, tried to get me to pay $5k for unnecessary work, implied car was dangerous
Felt cheated and lied too. Cannot believe how egregious the attempt was to have me spend $5k on utterly unnecessary work.
Tareq A. from TNA Auto Repair responded on 12/08/2015

TNA Auto Repair told Selena that her Subaru Outback's head gasket needed to be replaced because of major leaks, the A/C compressor was completely frozen and seized and also slightly melted. She declined all services, and also declined our offer to put her vehicle on a lift and show her. After this review, we called Selena and she told us she thought we were lying about the needed repairs. We advised her to take the vehicle to a Subaru dealer, and if the dealer said the repairs were not necessary, we would refund the inspection cost. Selena has yet to take us up on this offer.


AA
Alemayehll A.
Portland, OR
Ford Crown Victoria
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/15/2015 Category: Service
Alemayehll said he is a taxi driver and took his vehicle to the business to repair the transmission. He was told the problem was not the transmission but the brakes which he told them were brand new. His appointment was set at 8:00 am and the repairs were not done until 10:00 am and he paid $200 dollars for the service. Two hours is too long to wait for someone who works as a taxi driver and the business should provide service on time. They should listen to the customer and not do as they please because when he took his vehicle to another business, he was told the problem was indeed the transmission and not the brakes. The second business he visited was able to fix the transmission. He would not recommend this business because of the experience.
This review was collected via phone interview by Customer Research Inc.
Tareq A. from TNA Auto Repair responded on 07/16/2015

when this green cab vehicle arrived there where no brakes--the front brakes where metal to metal and the rotors where showing the venting braces so the car could not be driven until it was safe to do so after installing the brakes on the vehicle which takes about 2 hours the customer declined any further service saying he had to go and make money with that said services where stopped and customer paid his invoice and left our location we had no time to diag the transmission or other safety concerns on vehicle. .....the driver of this cab  wanted to leave without doing the brakes but we refused to release the vehicle for the saftety of green cabs customer........thank you for your patronage.


JF
JONTHAN F.
Portland, OR
Chevrolet Astro
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/14/2015
Poor communication, poor service, requesting a refund
I called TNA to inquire about getting my van looked at because of a rattling noise coming from the engine. I was told a check up would be around $47. I brought the van in and got a call back the next day and was told that the van needed an engine rebuild due to a rod knock that could run $5k or more but that they needed to look further, I declined. I arrived to pick up the van, the front desk guy was quite unfriendly gave no useful information, nothing. I got in the van to go and the lights were left on and the battery was dead I also noticed that the dog house in the van was never removed due to a piece of tape I placed on housing and interior. Guy assured me they took off the dog house. This is a lie. The receipt had no useful information except that I didn't pass deq wich the guys must have picked up from a loose paper in the van. A week later after many hours of research and a full days of running around to shops to find the best price on a rebuild I took the van to a mechanic who in less than 30 seconds told me the van needed a new flex plate and that there was no rod knock. The mechanic replaced the flex plate and the van is now running great, no problems, have taken two road trips since.

In short TNA service was poor, the additides were poor, communication was poor, I was lied to, TNA did no (zero) physical checks on the van other than a test drive. I was charged for nothing to learn nothing. I am unhappy and I would like a refund, I arrived a few weeks later to the shop to ask for a refund and the front desk guy was yet again unpleasant and provided zero customer service. More right ups on my online sites to come unless I am provided wit a refund.

-Jonathan Fessler
Phone: (503)830-0069
Tareq A. from TNA Auto Repair responded on 07/16/2015

the customer dropped the vehicle off with a major knocking noise from the motor area after the mechanic test drove the vehicle around the block and checked all fluids and visually inspected and listened to the motor it was determined that a deeper investigation of the motor was required at that time we called the customer and advised him of the price for the time required for diagnostics he advised that he did not have the budget for the work and since he just purchased the van he was just going to sell it he also asked if it was a motor how much the repair would be and he was given quotes on a used motor and a new motor with such an old van the cost of the possible repair the customer advised us the van wasnt worth it that he only paid $1600.00 for the car and he picked it up. we wanted to dig further to pin point the noise but again the customer declined due to his budget.


DW
Darryl W.
Portland, OR
Mercedes-Benz C240
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2015 Category: Service
Darryl said he had to bring his vehicle back to this business three times because they did not fix the dashboard correctly. Everything they were supposed to do went wrong. They did not tell him they would paint the dashboard and they did not get the consul. They did the best they could. He is not thrilled that his dashboard was in good condition, but now it is in worse condition. He will not be dealing with them again and they messed up badly. He would not recommend them over the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.

SS
SAMSON S.
Portland, OR
Dodge Ram Van
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/15/2015
Nice and fast service but part was expensive compared to other shops
The service was friendly, and efficient (got my van done an hour early!) but the bill was a larger chunk out of my wallet than I would have liked. Everywhere I have looked, a throttle position sensor ranged from $35-60. I was charged $99!

NL
NATASHA L.
Portland, OR
Toyota Camry
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2014
Something's just not quite right
Staff was very friendly and professional. When I left, I felt confident in the services provided. While I was advised of the other issues that would need attention, I could only afford one immediate fix.
I was advised of a radiator leak. Parking the car in the same spot for months, and not having any fluids in sight on the ground, I assumed it was a small leak. After driving 15 miles the day after service, my car started to overheat. When I lifted the hood, radiator fluid was EVERYWHERE. The reservoir was cracked on all corners - which I know was not cracked before when I removed and replaced it myself after working previously on my alternator. I don't want to say that anyone broke my car, it is obviously old and needs repairs, however a new problem has presented itself mysteriously after having an unrelated service at this shop.
Tareq A. from TNA Auto Repair responded on 08/13/2014

Natasha we only recomend repairs that are needed when the vehicle is inspected. We at TNA auto take pride in our work with integrity and honesty we will never suggest repairs that are not needed. We do value our customers.


JS
John S.
Portland, OR
Volkswagen Vanagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/25/2014
Upselling?
TNA told me I needed new shocks. I took it elsewhere and they said the shocks are fine. This was a $600 job they said I needed to do but I really don't.

ES
Edward S.
Mitsubishi Mirage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2014 Category: Service
Edward said the business wanted to charge him $4,000 to fix a cracked manifold and other issues. He took it to another facility where they told him he did not have a cracked manifold and all the other issues would only cost him $300. He would not recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

LK
Lee K.
Portland, OR
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
Lee said the service was great. He has had nothing but a good experience with the business.
This review was collected via phone interview by Customer Research Inc.

CW
CHARLES W.
Vancouver, WA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019
Spectacular Service
With a car full of groceries on a hot day, I turned the ignition key...nothing. Repeat. Repeat. Finally it started. I called Frank at TNA and he said my starter motor was probably going and that I shouldn't take it deep in the woods as planned. I have limited financial resources, but I know money at TNA is well spent. Still,I was not looking forward to the bill.

On my arrival Frank said he would test the starter. In short order, Frank told me that I needed a new starter and said he was so sorry, but that in his experience, starter motor quality is declining. (OK.) He told me my starter motor was under warranty and that there would be no charge. Within 30 minutes of its delivery to TNA, their mechanics had installed it. Frank handed me my ignition key. Can I pay you for your labor at least? Nope. Elapsed time 4 hours. Can you beat that? Did you notice my odometer reads over 417,000 miles? I attribute TNA to getting the best out of Subaru engineering and keeping this wonderful car going.

I was really happy and even shocked. I got in the car and noted they had washed and vacuumed the interior. Customer first!!!! WOW!
Tareq A. from TNA Auto Repair responded on 05/20/2019

Charles, thank you for the five star review of TNA Auto Repair's work on your Subaru Legacy. We are glad to have you as a customer.