Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

865 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 8 days ago

Reviews


JD
JIM D.
Tucson, AZ
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Freedom of the road
Except for oil changes I take truck in each October and each May.Pull a 5th wheel around the country.The last visit oil change and said check the truck for traveling.Well there was nothing to repair from the last several times taking the truck to Simmons.Dam it’s terrible that the quality of workmanship on my truck they don’t make any money.Traveling the country knowing your truck is mechanically sound is like a dream come true.Also they are a patriotic company I’m disabled veteran they treat me with respect and honor.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/18/2019

Jim, 

Our job at Simmons is to keep you and your vehicle safely on the road, that way you can enjoy all of your traveling without worrying.  It was good to see you, and we will see you after all your travels.  Be safe out there.  Thank you for your service and your business we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

DL
DAVID L.
Sahuarita, AZ
Ford Super Duty F-350 SRW
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2019
Bad Customer Service
Problems encountered during oil change where poorly handled. They discovered a cross threaded oil drain plug and said nothing to the customer or offered choices to fix the problem. They put the damaged drain plug back on the truck. When I expressed concern and asked the service manager for a plan to fix this problem I was met with a deer-in-the-headlights look. I asked the service manager to provide a plan to fix the this problem and then call me to discuss. No call was ever received, Simmons wants to stick their head in the ground like an ostrich and treat the customer like a Pariah.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 03/22/2019

Hello David,
    
     I want to start by apologizing for not calling/providing you with options to repair your engine oil drain plug concern...To reiterate that day:  You were scheduled in as a "waiter" for an engine oil service with filter and vehicle inspection.  We performed these services and notified you of the concern with the engine oil drain plugged being cross-threaded, but NOT LEAKING AT THIS TIME.  You then replied you were going to take the vehicle back to the place were you had the oil changed last time for them to address the plug/hole/threads.  At that point we told you we would call you with options to either repair the hole and/or replace the engine oil pan.  So again, we apologize for not returning your call in a timely fashion.  If there is anything we can do to help or/resolve your concern, we would love to help. 

Thank you,

Wade Simmons
Simmons Automotive
520-884-0217


DR
DAVID R.
Rio Rico, AZ
Jeep Wrangler
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/02/2018
not happy
i had a death wobble in my 2010 jeep wrangler,, i took it in and paid over 1,000 to get it fixed
lasted maybe a few months ,, ken your service advisor said it was something additional another almost
300,, again it only lasted a few weeks death wobble was back

i took it to 4 wheel parts and they put and a 320 stabilizer bar and took care of the problem im very upset
i should be refunded for something

david ramirez 520-223-3338
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 12/04/2018

David,

Back on 02/19/18 you brought your jeep in for a possible death wobble and wiper repairs. We addressed your concerns and made repairs.  On 09/25/18 which is over 7 months and 6100 miles later, you came in for other repairs NOT related to a death wobble.  Then on 10/30/18 which was over 8 months and 7200 miles after the death wobble was addressed you came in for the death wobble returning.  We did some testing at no charge to you and found a broken heim joint that we replaced at a little less than $135.00, you also had other services that brought the bill to about $200.00.  You called back and made another appointment for 11/05/18 saying there was still a wobble.  You never showed up for your appointment, there would have been no charge for testing.  We are sorry you are upset, but you did not give us the opportunity to address your concern.

Denise E.
Simmons Automotive
520-884-0217

JC
Jason C.
Tucson, AZ
Ford F-150
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2018 Category: Service
Jason said he was not satisfied with the work done on his vehicle. The business did not explain the issues to him properly. He spent $1300,and his vehicle's problem still is not fixed.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/07/2018

Jason,

I'm sorry you are not satisfied with the work you received.  Not quite sure what was not explained to you though.  You brought your vehicle in because the blower was INOP. We verified your concern of the HVAC blower not operating. Tested fuses/relays and they are good. Tested blower motor speed control circuit wiring for open or short and they are good. Tested for voltage from EATC and found there is no voltage coming from EATC module to turn on blower. Ran a jumper wire to command blower and blower works. When the blower was activated the technician noted that no cold air was coming out of vents. Recommend replacing EATC module and then test HVAC system. You were contacted and authorized replacement of the module.  We were then able to test for why it wasn't cooling.  It was low on refrigerant.  After the system was charged, and dye was added, it was noted there were leaks at the compressor, and discharge hose.  You were then notified, and it was recommended that you replace your A/C system.  You declined further repairs. If you have any other questions or we can help you in any way, please let us know. Sorry if there was any miscommunications.

Denise E.
Simmons Automotive
520-884-0217

DA
DAN A.
Tucson, AZ
Jeep CJ5
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/22/2017
Leaks, Leaks and Leaks.
So I bought a Jeep CJ5 that someone spent two years restoring. One of the final things the prior owner did was have Simmons 4X4 install a re-manufactured Jasper 6 cylinder motor. After I bought the Jeep in March 2017, within the first like 1000 miles I noticed oil dripping from the rear of the motor. I took it back and they confirmed what I thought, that the rear main seal was leaking, so they pulled the transmission and the oil pan to fix this. When I got it back, the clutch was not operating correctly, but the jeep was already scheduled to go to another shop to have a fuel injection system installed as I thought the jeep was always running rough, so I thought it was inherent with the carburetor, that was a stock piece. Well when the other place went to put the fuel injection system on, they quickly discovered that there was an intake manifold leak, which would explain why the jeep always ran rough, but I already had committed to a $3100 fuel injection system. The jeep was sent back to Simmons to have the intake leak fixed, which turned out to be the casket. After that the jeep was sent back to the other shop to finish up the injection system. When the injection system was all done, I had to go take the Jeep back to Simmons so they could get the clutch right. All of the Simmons stuff was done under warranty with Jasper, but it was a pain that should not have been encountered with a re-manufactured motor. So I was moving to Colorado within about two weeks after getting the Jeep back so when I got to Colorado, I noticed a great deal of oil all over the bottom of the Jeep, so I crawled underneath to find out that the leak was coming from the front of the oil pan. I proceeded to take a socked to the bolts on the pan only to find out about a third of them were loose and one of the bolts is stripped or the block is stripped where the bolt screws into it. Now I need to find a Jasper repair facility near Ouray Colorado, which I have no idea as to how that is going to go and I'm still trying to clean all of the oil residue from the bottom of the Jeep. I paid a great deal of Money for this Jeep thinking that the motor would be trouble free, but needless to say, this has not been the case.

KE
KATHY E.
Tucson, AZ
Chevrolet Silverado
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2016
We've had amazing service until this last visit.
Simmons has been incredible until this last visit. The status of my truck was given over to the phone to someone who was not a registered owner. She was told my truck was ready for pick up, when it wasn't. Someone other than a registered owner was given the keys (after she paid for it) even though the registered owner was never contacted and permission wasn't given. Now the truck is having issues (less than a week later) and has to be brought back into the shop. I'm not sure where the problem or lack of communication happened, but I'm not happy at all.

BK
Braden K.
Arizona
Lexus ES 350
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2016 Category: Service
Braden said he was not happy with this business. He noted one of the employees, front desk attendant, was being rude and did not answer all questions when asked. Due to reasons already stated, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Jerry S. from Simmons 4x4 Automotive Repair Center responded on 03/03/2016

I am sorry hear that you were not happy with the service provided at Simmons 4x4 Auto.  In reviewing your concerns I recall that you came in asking for us to work on your vehicle.  Our schedule was full and you could not leave the vehicle so you purchased a battery over the counter instead.  Sorry that our schedule did not allow us to work on your vehicle when you showed up, but pre-scheduled appointments always take priority at Simmons 4x4 Auto.  I hope you were able to get your car back on the road safely.


AL
ALBIE L.
Tucson, AZ
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2015
Frustrated
Only pick the jobs to make the most amount of money off of you. Plenty of better and more honest shops around town line PV auto.
Jerry S. from Simmons 4x4 Automotive Repair Center responded on 07/22/2015

Thank you for taking time to provide me with some feedback on your recent visit to Simmons.  I am sorry your recent visit did not end in a satisfactory manner but as a matter of shop policy we will not perform partial repairs like you were requesting.  I am glad that I was able to direct you to another shop that was able to take care of your issues. 


JC
Jerry C.
Tucson, AZ
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2015
Unnecessary Repairs
I took my vehicle in for a timing belt replacement. The initial estimate that I was given also included other belts and hoses "if needed". I requested that Mike look at the vehicle with me before I left it, but he declined as he was "too busy". He assured me they would take a look at them and only replace them if necessary. I requested that they save my used parts for my inspection.

When I picked up the vehicle, the belts/hoses had all been replaced and, as promised, my old parts were boxed up and in my vehicle. When I subsequently inspected them they did not appear to be in need of replacement to me. I contacted Mike about this and he said that the technician showed that parts to him and that he made the call to replace them. And I quote: "Sorry if I erred in trying to save you some maintenance costs long term." His attitude in this and his follow up eMail was condescending: "Sorry if that verbiage doesn’t work for you . ."

At that same service call I requested they also inspect the suspension. They presented me with a list of repairs of various kinds that totaled about $4716.40. One of the listed items was for a new battery/cables. The battery in that vehicle is about one year old. This was listed as being in "critical" condition. I asked him about that, and he told me that there was a test strip attached to the invoice that I received. There was no test strip. Granted, he was not there when I picked up my vehicle so I was checked out by someone else. Another in this lengthy list of needed repairs that was also listed as "critical" was the front wheel bearings. I decided to get a second opinion on these two items, and I have subsequently had both (the battery and the front wheel bearings) inspected at another shop and both tested as being in good condition. Need I continue?

In my opinion this shop does not operate in an ethical manner.
Jerry S. from Simmons 4x4 Automotive Repair Center responded on 03/23/2015

Sorry that you were unhappy with the service.  I will stand behind the inspection done by my ASE Certified Technicians on your vehicle.  This shop and its personnel operate in a highly ethical manner and have done so for the 40 years that Simmons has been in business.  I am sorry you feel my efforts to save you long-term maintenance costs was "condescending." 


WB
WILLIAM B.
Tucson, AZ
Jeep Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/01/2014
Hmmmm.
My last visit was a strange one. I'm unsure if I provided clear enough needs for my vehicle (in need of, I was sure, a neutral safety switch). It was my only day to have the car worked on before I left on a trip Friday. I was told however, I would get a call around 11 (I provided two working numbers). At 12:30, having received no call, I did ring, and left my name and inquiring about status of the vehicle with someone who said everyone was out to lunch. I did not receive a call. At 4 PM I realized I better call as the shop closes at 5 (I realize perhaps, the understanding was my vehicle was to stay there Thursday, but it's my daily ride so I needed it). The person I spoke with mentioned some miscommunication about the engine cranking when it died (it did not crank, so wasn't sure what that was about). Basically, I had a full evaluation done on my car on what needed fixing, but at that point I was left with no time to actually have it fixed. I wound up taking it to a mechanic friend in my neighborhood as well as to Brake Masters, so my trip was saved. I think communication was lacking in this case.
Jerry S. from Simmons 4x4 Automotive Repair Center responded on 09/22/2014

My name is Mike Gabrielson.  I am the Service Manager at Simmons 4x4.  I want to apologize for any miscommunications we may have had while your vehicle was in for service.  I have been out of the office for the last month with a health concern, so the staff was a little overworked while I was out.  Communications between customer and shop is critical in the automotive repair process, so it is something we are constantly striving to improve.  Thank you for your feedback!


ST
STEVE T.
Tucson, AZ
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2014
Review
I'm not opposed to providing feedback, but it will cost the same as an electronic diagnostic.

SL
SUZANNE L.
Tucson, AZ
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019
Excellent service
I have an older jeep that I love and depend on to get me around. Simmons is my go-to whatever it needs, oil changes, electrical issues, mechanical things that go wrong with every day use over time. I have found them to be honest, thorough, and
fair priced. Wade explains everything and gives me all the options.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/12/2019

Suzanne, 

Thank you for continnuing to entrust us with your jeep.  We will continue to do our best everytime you come in.  Thank you for choosing Simmons for your automotive repairs, we really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

JG
Jerry G.
Tucson, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Jerry said the employees helped him with everything he needed.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/09/2019

Jerry, 

Glad we could help you out.  Thank you for choosing Simmons, we really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

RE
Randy E.
Sierra Vista, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Randy said the employees were quick and he knew what the cost was going to be.
This review was collected via phone interview by Customer Research Inc.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/09/2019

Randy, 

Thank you for choosing Simmons for your DriveShaft needs. We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

JK
JUDY K.
Tucson, AZ
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Finds a Resolution
Older vehicle sometimes presents problem but Simmons always seems to find a solution.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 08/05/2019

Judy, 

We do our best, and you're right, sometimes it is really hard to find parts.  Glad we could get you taken care of.  Thank you for chhosing Simmons, we really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

DC
DOUG C.
Tucson, AZ
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Great service
Their work was outstanding. The office was great with explaining the work that was needed. I was told by one shop my car needed a repair. They inspected it and told me it wasn't needed at this time. Their honesty, integrity, and ethical work practices are top notch.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/31/2019

Doug, 

Thank you, it was a pleasure working with you. We really appreciate your kind words and for choosing Simmons. Thank you for your business.

Denise E.
Simmons Automotive
520-884-0217

Verified Customer
Vail, AZ
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Willing to fix old cars
You found an obsolete and fairly rare part for an "06 Liberty and installed it.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/26/2019

Thank you for choosing Simmons for your automotive repairs.  Sometimes its not easy to find the parts, but we try our best! Glad we were able to get you taken care of. Thank you for your business, we really appreciate it.

Denise E.
Simmons Automotive
520-884-0217

EL
ERIC L.
Tucson, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Great Shaft job
Joe did an amazing job on my blazer drive shafts. Fast efficient friendly service. I highly recommend Simmons service for your repairs, youll be glad you did.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/19/2019

Eric, 

Thank you for choosing Simmons for your DriveShaft repairs and for taking the time to write us a review.  We really appreciate it. I will pass your kind words on to Joe.

Denise E.
Simmons Automotive
520-884-0217

MA
Marcus A.
Tucson, AZ
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Great Customer service
Brandon, great listening skills. You covered all my request, and kept me informed throughout the job. During your test drive prior to delivery you observed a safety issue with the brakes! After my approval, inspection and subsequent replace and repairs were completed and the brakes are functioning as designed. Thanks Again Simmons 4x4 Team
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/19/2019

Marcus, 

Thank you for the great feedback.  Brandon is still training, so it is awesome to hear how great he is doing.  Thank you for choosing Simmons for your vehicle repairs.  We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

BC
BLAKER C.
Marana, AZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Awesome Place
Amazing place to do buisness Joe with Simmons driveline did an outstanding job. Very helpful and willing to explain every step of the process explained to him what I was using it for and he knew exactly what I needed. Will definitly be back to do more buisness.
Denise E., Office Manager from Simmons 4x4 Automotive Repair Center responded on 07/18/2019

Blaker, 

Thank you for the great feedback and for choosing Simmons for your DriveShaft repairs.  We really appreciate your business.

Denise E.
Simmons Automotive
520-884-0217

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