Thank you for taking the time to discuss this with me. I have spoken to Brandon and used it as a education moment. We always want to be helpful with all of our guests and need to hear when we are not performing at oour best.
We are certainly sorry to hear you feel this way, however it feels unfair to rate us in this way. $68 for a flat would be excessive, but you asked us to install your own tire pressure monitor which requires a reprogram. These charges were made clear before we did the service you requested. We repaired your tire, installed your TPMS, balanced it, and reprogrammed it.
Please call and schedule a time to bring the vehicle back in so we can show you what we saw with the bearing. We do not recommend unnecessary repairs and would be happy to show you the problem.
Lexington Tires Plus
We do appreciate your long term loyalty. An appointment for an oil change should be done in an hour. We apologize for not living up to that. It should be noted , however, that we did spend extra time trying to find that brake noise. Thanks for your feedback. Give us another try and I am sure we will do better.
Gave sinthetic oil when I didn't request it.
I have no way to know if the repairs are real or not...I can't fix them myself, so I'm at their mercy...but this last time they told me the rim would need to be sent out for repairs and it might take 24 hrs or more. Then in an hour, they called and said my car was done. Kind of tells me they didn't really send my rim anywhere. They always get my car back on the road, but almost always at a higher cost than anyone else, so I only use them when I am desperate.
I am sorry your tire is not holding air; we should have verified the solution before you left. Dan from the store tried to reach out to you regarding determining the issue and getting it corrected ASAP for you; please call back as soon as possible. It appears that the TPMS valve was replaced back in January- please let us know if this has been a continual leak since then, or if it just started. We look forward to getting this corrected for you at your convenience.
I am sorry to hear you have been having difficulties with the service. I spoke to John and understand he has been in contact with you directly. I trust John will be able to work through the situation with you.
I am sorry you have not been able to return my calls and that you were not satisfied with the service you received. I feel John, the store manager went above and beyond what was to be expected in applying significant warranty credit to your tire purchase for premature wear, when they were not even purchased with us and, as you saw, did not come with any treadlife warranty from the manufacturer. This was done purely as a customer satisfaction gesture because you have used us 3 times for oil changes over the past 4 years. I understand that the tires were over-inflated when you came to our store, but your las service with us was 10 months and over 13,000 miles ago. I still do not believe that the veteran technician who changed your oil last year, over-inflated the tires and no one else adjusted them since. As John explained, your tires should be rotated and your alignment checked regularly to assure proper tire wear. This is particularly important off-road tires such as those we removed. As you saw, your two front tires were very edgeworn, while the rear tires were in good shape. I hope you are much happier with the new tires and would still like to discuss the issue with you.