White Bear Lake Tires Plus

Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

169 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
85% Would Recommend
Latest Review 3 months ago

Reviews


MC
MIKE C.
Hugo, MN
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2016
Good customer service
They make sure your aware of what they are doing.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 05/02/2016

Mike,

It was great to help you service your sportage. Its always great to see you and I'm glad the whole team is taking good care of you.

Thanks,

Scott Kennedy
General Manager


NA
NICK A.
Hugo, MN
GMC Sierra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016
New Tires GMC Yucon.
Convenient, courteous service. They did a great job on my daughter,s SUV.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 05/02/2016

Nick,

It was great to see you the other day. I'm glad that you and your daughter are happy with your new tires. Have a great week!!

Thanks,

Scott Kennedy
General Manager


AL
ANGELA L.
Hugo, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2016
Friendly and knowledgeable
I always feel I'm getting accurate information and recommendations for my vehicle. The staff is friendly and willing to explain services and billing questions.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 05/02/2016

Angela,

Thanks for letting us know how we are taking care of you. I'm glad the whole team is taking care of you and your service needs.
Have yourself a great start to the summer.

Thanks,

Scott Kennedy
General Manager


JC
JEFF C.
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2016
Great service
The guys were super friendly and knew their stuff. Took the time to show me everything that needed attention on my vehicle and delivering it in the end.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/20/2016

Jeff,

It was great to help take care of you. The wheels look great and I am glad you are happy with how the vehicle drives. Hope you enjoy this nice weather we are having and have a great summer.

Thanks,

Scott Kennedy
General Manager


MD
MAGGIE D.
North Saint Paul, MN
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016
quick service!
Excellent service- did not bully me with extra items that my car might "need" because I'm a female!!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/20/2016

Maggie,

Thats awesome I'm happy to hear that we are taking great care of you. Hope you have a great start to your summer.

Thanks,

Scott Kennedy
General Manager


BS
BROCK S.
Minneapolis, MN
Audi A4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/13/2016
Long wait time, below average service, poor worksmanship
Waited in the lobby for 2.5 hours for a tire change. The old weights on the rims to balance the old tires were roughly scraped off leaving unsightly glue/residue. Had to ask for a discount for such a long wait time.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/20/2016

Brock,

Thanks for taking the time to let us know how we are doing. My apologies on the long wait time. I appreciate you letting us know how we can better your experience for next time. Have yourself a great rest of your week.

Thanks,

Scott Kennedy
General Manager


NA
NICK A.
Hugo, MN
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2016
Quick, courteous service.
I will definitely recommend the White Store to friends.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/08/2016

Nick,

It was great to chat with you this morning. I hope you enjoy your new tires and we look forward to seeing you next time. Have yourself a great weekend.

Thanks,

Scott Kennedy
General Manager


DE
DEAN E.
Hugo, MN
Subaru Forester
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/05/2016
Efficient but not very friendly...
When I walked in the door, the two fellows at the desk did not acknowledge me in any way for several minutes. One person was seated in the waiting area, but I was the only one standing there. One of them was on the phone... the other was busy punching keys on the computer. Later, as I observed the team interacting with each other (shop and office staff), it was clear that they were not real happy about being there. I felt bad for them. I guess work was just work for them that day. The service was otherwise very business like. They did the work quickly. In the end, no serious complaints.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/08/2016

Dean,

It was great to chat with you in regards to your situation. I appreciate you taking the time to let us know about your experience to help us better things for the future. Have yourself a great weekend and we will see you again soon.

Thanks,

Scott Kennedy
General Manager


SW
SCOTT W.
Hugo, MN
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2016
Scott & Lynn
We always get great service at tires plus so we keep returning. Our wait time is short and if anything needs to take longer they inform you about how long and explain what needs to be done & what was done before you leave. They greet you right when you come in the door so it makes you feel like your problem is important to them. They are also in a great location!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/08/2016

Scott & Lynn,

Its great to hear we are taking good care of you. We appreciate all of your business and look forward to seeing you again.

Thanks,

Scott Kennedy
General Manager


MS
MARY S.
Circle Pines, MN
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2016
Great Service!
Always very happy with the service I receive at White Bear Lake Tires Plus.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/08/2016

Mary,

Its always great to see you and thank you for the cookies that you bring in. Steve loves them. have yourself a great week and we will see you again soon.

Thanks,

Scott Kennedy
General Manager


MR
MIKE R.
White Bear Lake, MN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016
fast service
I had the oil changed and the tires rotated, and I was in and out of Tires Plus in less than an hour.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 04/02/2016

Mike,

Thanks for taking the time to let us know how we are doing. Its always great to see you and help you maintain your Caravan. Hope you have a great weekend and look forward to seeing you next time.

Thanks,
Scott Kennedy
General Manager


TF
TONY F.
White Bear Lake, MN
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2016
Another great visit
I received the usual excellent service at a most reasonable price.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/23/2016

Tony,

Thanks for taking the time to let us know how we are doing. Its always great to see you and help you out with your vehicle needs. Have yourself a great week.

Thanks,

Scott Kennedy
General Manager


JD
Justin D.
Saint Paul, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016
Very Knowledgeable staff!
I had brought in a few tires that I needed put on different rims and then onto my vehicle but wasn't sure if they would fit my vehicle. I was helped by Dik LeVasseur who not only answered all of my questions but also went above and beyond to both show and explain to me how he would get the job done! It took a very short amount of time for him to complete everything and the price I was charged was unbelievably cheap! Even after my tires were put on he then went over the rest of my vehicle to make sure everything checked out. His fast and friendly service on top of Tires Plus's excellent prices made my experience definitely one to remember!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/23/2016

Justin,

Thats awesome! I'm glad to hear Dik and the staff helped you through the process and explained things to you. Thanks for taking the time to leave us feedback. Have yourself a great week.

Thanks,

Scott Kennedy
General Manger


SK
SCOTT K.
Chisago City, MN
Mazda 6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2016
Great Service
I always service my vehicles here. The whole staff is awesome and only suggests what' is needed for my vehicle and gets it taken care of in a timely manner. I definitely will be back.

LP
LINDSAY P.
New Brighton, MN
Mazda 6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2016
White Bear location is great!
There is almost always availability when i call. They are very knowledgeable and explain my options to me. They don't pressure me to do something that I don't need to spend money on right away and just to make an extra buck. Other places I've been have "recommended" things that I didn't need done at all. So I appreciate it. And there is always a deal or coupon going on so I don't pay nearly what I would somewhere else. Ramon and Scott are great, as well as everyone at White Bear!!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/10/2016

Lindsay,

It's great to hear the guys are doing a good job. We appreciate your business and look forward to seeing you again soon. Enjoy the nice weather out there and have yourself a great day.

Thanks,

Scott Kennedy
General Manager


MS
MICHELE S.
North Branch, MN
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2016
Service was provided in a timely fashion
I had coupon for oil change with free tire rotation and it still costed 50 some dollars?
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/08/2016

Michele,

Thanks for letting us know how we are serving you. Usually the oil change service would have been less but we performed the added service of balancing your tires for you. I hope all is well and we appreciate the feedback.

Thanks,

Scott Kennedy
General Manager  


RM
ROBERT M.
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/29/2016
Graet staff and great service!
AS always, accommodating and professional!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/03/2016

Robert,

Its great to see that we are taking good care of you. I appreciate you letting us know that we are doing a good job. Please feel free to let us know if we can change things to better serve you.

Thanks,

Scott Kennedy
General Manager


JH
JOHN H.
Vadnais Heights, MN
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/28/2016
Not Happy
The main issue I have had serviced is still not fixed after three attempts. Brakes. Need to talk to manager.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/03/2016

John,

I appreciate you taking the time to leave us feedback so we can make changes to better serve you. I am very sorry the problem was not fully solved on your first visit. I thank you for giving us a chance to resolve the issue for you. Thanks again and we appreciate your patience in resolving this situation. Have a great rest of your week.

Thanks,

Scott Kennedy
General Manager


SM
SEE M.
Oakdale, MN
Infiniti G37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016
Awesome
Always very nice, always updating me with everything that they're doing with the car and how long everything will take. All the staff do a great job and make me feel like I'm being taken cared of.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 03/03/2016

See,

Its always great to see you and help you out with your vehicles needs. I appreciate you taking the time to let us know how we are doing. I hope you have a great day!

Thanks,

Scott Kennedy

General Manager


SW
SCOTT W.
Hugo, MN
Chrysler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/18/2016
$300 for a front end alinement!!!!!!
This was obviously you guys just trying to charge me for items I didn't need. Went to another shop and got front end alinement done for $50 dollars. I'm very disappointed by this being a long time customer.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 02/19/2016

Scott,
I apologize for us not properly explaining the reason we asked for the additional dollars to align your minivan.   There are three angles to a normal alignment, camber, caster, and toe.   Your caster was good, your toe was only slightly off, and your camber was out.   The tire wear angles consist of camber and toe, however the camber cannot be corrected without replacing the camber bolts.   These leaves only adjusting the toe setting and as stated your toe was only slightly out of adjustment.   The total toe was actually in specs, but the steering wheel was slightly off center.   This all leads the you only doing true alignment by actually replacing the camber bolts.  If we had properly explained this you had the choice of doing a proper alignment as described, simply setting the toe to straighten your steering wheel, or nothing at all since setting the toe was not going to change any tire wear issues.   Again, we apologize for not properly explaining this.