White Bear Lake Tires Plus

Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

169 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
85% Would Recommend
Latest Review 3 months ago

Reviews


CG
CORY G.
Coon Rapids, MN
Chrysler 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2014
Bad service
After breaking the oil dipstick ring off in the tube the tech tried to blame it on me. Even after I explained that the hood hasn't been up since they did the last oil change. They proceeded to tell me that they didn't have those records. "this isn't the 1st time that they have lost my records" After admitting to breaking the ring, the manager starts complaining that this was a dealership item only. As the manager is running to get the part, the tech comes in and explains that he has messed up the stick that's still in the tube and possibly the tube. After the oil was changed I was instructed to come back on Monday, so they could order the tube. An employee contacted me shortly after leaving to let me know that the part wouldn't be in until 10am on Monday and we made the appointment for that time. I received another call Monday morning to setup that same appointment at 10am and the employee then tells me it would be another hour just to get the car in. After all of the bad service and the several attempts to blame me and tell me I was going to pay for their mistakes, even after they said they would pay for it. I'm finished dealing with this location and possibly Tires Plus all together!

PL
PETER L.
Oakdale, MN
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2014
What's a CVT?
Even though my appointment was for a radiator and CVT transmission flush, they could not perform the transmission flush, as Nissan has a "special tool" that we don't possess. Counter clerk didn't even know w hat a CVT transmission was, or whether they had the proper fluid!!! It then took 3 staff to get the check processor to work. The last time I went to a Tires Plus they way overfilled my auto transmission fluid. I think I have finally learned.

MC
MIKE C.
White Bear Lake, MN
Ford Econoline
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2014
Not happy!
They said there alignment machine was broken. When I picked up my vehicle, I found out there was a bad bearing and they didn't want to fix it because they "don't like doing it".

TK
TOM K.
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/14/2014
Cannot get things done right
Just cannot get things done right the first time, and its simple things - my guess would be poor management/poor training.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 06/25/2014

Tom,

I am glad we could talk in regards to your experience and shed some light on solving it. I appreciate all your feedback and look forward to working with you in the future. If you ever have any questions or feedback never hesitate to contact me.

Thanks,

Scott Kennedy
General Manager


JK
JOHN K.
White Bear Lake, MN
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2014
Tire Rotation & oil change
Dropped off in AM, picked up after work. I am very satisfied and will be back as usual.
Thanks,
John Kurkoski

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/23/2014
Tire Rotation & oil change
They rounded out one of my lug nuts and then wanted to charge me $70 to fix it. So I did not have it done. Tires Plus caused the issue and then they want me to pay for it. I'll probably go elsewhere from now on.
Matt J., President- Operations from White Bear Lake Tires Plus responded on 05/29/2014

John,

I spoke with Scott and he said you will be in Monday to have the stud repaired at no charge.  I'm very sorry for the communication issue and trust we will be able to get everything resolved to your satisfaction.

Thanks,

Matt Johnson
President- Operations

DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 06/02/2014

John,

 

It was great speaking with you and I am glad we could resolve the issue with your van.

Thanks again,

Scott Kennedy
General Manager

 


TK
TERRY K.
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2014
Tires Issue
Scott is continuing to work with me to resolve the tire balancing issue.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/27/2014
Do not take customer serious enough in regards to the problem you may have.
I will be returning to have my tires checked again since there is still vibration at freeway speed.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 05/08/2014

Terry,
It was great chatting with you in regards to the issue that you have been having. If you have any question feel free to contact me.
Thanks,
Scott


CC
Chelsea C.
Saint Paul, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Very helpful and knowledgable!
Scott and his staff were so great to work with! He got me in last minute between other appointments due to my unexpected flat tire. He was helpful, knowledgeable, accommodating, and reasonably priced as well. Hopefully I won't have any more flat tires, but if I do, I will definitely be going to back here and recommending him to anyone!

JT
Josie T.
Saint Paul, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018
Honest
i brought my car in today because I had a nail in my tire. It was iffy if it could be repaired or would have to be replaced. Maybe I’ve become a pessimist when it comes to car repairs, but they could have told me it needed to be replaced to make more money - but they were able to repair the tire saving me money. Service manager was also pleasant and helpful. I will definitely be back in the fall for new tires! Thanks Blake and team!

RS
RUTH S.
White Bear Lake, MN
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016
staff very friendly and helpful. Iam always satisfied and feel good about the service I recieve,
Very satisfied with service I received. I was able to feel safe on my road trip. Great to have peace of mind and not worry about car trouble! Thanks!

DM
DAWN M.
Stillwater, MN
Honda Fit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2016
Quick service, good location
We were able to get an appointment the next day even on a busy weekend, and they had to order our tires from the "plant". Gave us a fair price

DW
DAN W.
Hugo, MN
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2016
Quality Service
The work was done right and in a very timely manner

ME
MARTY E.
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016
New tires!
Great service from the Tires Plus team to help us find the perfect set of tires for our car!

KK
KEITH K.
White Bear Lake, MN
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2016
Great service with a smile
Oil was changed and brakes were checked as requested within the time frame allotted.
Professional and friendly review of work done and condition of car shared with me. Always a great experience with Scott at Tires Plus !

RM
ROBERT M.
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2016
Very Accomodating!
Great People, Great Service, Great Place!

JC
JOHN C.
Vadnais Heights, MN
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2016
They are always done in a timely fashion and reasonably priced
I have no complaints

KD
KEN D.
Vadnais Heights, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2016
As usual!
As usual, our visit and service was as expected " Excellent "

SF
STEPHANIE F.
Vadnais Heights, MN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2016
IN and Out
The staff was friendly, and got the job done quickly. In and out.......
Recently moved to this neighborhood and this will be one one stop for everything car.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 06/03/2016

Stephanie,

Thanks for stopping in and giving us a shot. I appreciate you taking the time to let us know how we are doing. We look forward to seeing you next time. Have yourself a wonderful summer.

Thanks,

Scott Kennedy
General Manager


DW
DAN W.
Hugo, MN
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2016
Great Service
Hi,
My mileage on my 2015 car is 18,900 and not the 69,233 number. It would be very difficult to drive that much in one year.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 06/03/2016

Dan,

We always appreciate you coming in. Sorry for the mistake on the mileage we can change that the next time you come in. Have yourself a wonderful summer and we will see you again soon.

Thanks,

Scott Kennedy


FG
FRANK G.
White Bear Lake, MN
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2016
Always on time
N/A
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 06/03/2016

Frank,

Thanks for stopping in we really appreciate your business. Have yourself a great summer.

Thanks,

Scott Kennedy
General Manager


WK
WAYNE K.
Savage, MN
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2016
Fantastic service!
I was very happy that they got me in with no notice and they were able to fix my car on the same day. Very friendly as well.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 06/03/2016

Wayne,

Thanks for stopping in and letting us take care of your vehicle needs. We appreciate it and look forward to seeing you next time. Have yourself a great day.

Thanks,

Scott Kennedy
General Manager