White Bear Lake Tires Plus

Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

169 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
85% Would Recommend
Latest Review 3 months ago

Reviews


TJ
TOM and KARA J.
Kia Sorento
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/18/2015
always trying to upsell
I do think the work they do is good, but my husband always asks me to NOT go to this particular Tires Plus because of the "add-ons". They always try to upsell me on something, and this last visit was no different. Luckily he was with me and fielded the call, but after experiencing a more generous experience with another Tires Plus, we will be taking our business there.

CC
CHRISTOPHE C.
Woodbury, MN
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2015
Great service
It is great to go to a car shop where you get excellent service from trustworthy people.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 10/19/2015

Christophe,

I'm glad we can always be of help to you on all of your vehicles needs. It's always great to see you and I hope you have a great week.

Thanks,
Scott Kennedy
General Manager


JL
JOE L.
Saint Paul, MN
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2015
Attention to customer service
I was greeted warmly by Ramon. He told me the progress on my vehicle. An outstanding asset for this company.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 10/19/2015

Joe,

I'm glad to hear Ramon took care of your needs. We are glad to see you as always and hope you have a great fall.

Thanks,

Scott Kennedy
General Manager


SK
SHANE K.
White Bear Lake, MN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2015
Dependable
Fast courteous service as always
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 10/19/2015

Shane,

I appreciate your feedback as always and its great to see you. Thanks again and have a great October.


Thanks,
Scott Kennedy
General Manager


KD
KEN D.
Vadnais Heights, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2015
Consistent services
As usual, great service and no surprises!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 09/25/2015

Ken,

It's great to hear the team is taking great care of you.
Hope you have a great week.

Thanks,

Scott Kennedy
General Manager


ME
MARTY E.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2015
Helps me keep my vehicle maintenance records organized
The WBL Tires Plus team and their automated vehicle maintenance system really helps me stay on top of keeping my family's cars in great condition.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 09/25/2015

Thanks Marty!!

I am glad our vehicle reminders help keep your families fleet going. Have yourself a great day.

Thanks,

Scott Kennedy
General Manager


ME
MARTY E.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2015
Quick tire repair
I needed a quick repair as one of my tires had picked up a nail and I was heading out of town. The Tires Plus team squeezed me in on a really busy day and I was soon on my way!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/19/2015

Hey Thanks Marty,

Its always great to see you and I'm glad we could get you in to take care of your tire issue.

Thanks,

Scott Kennedy
General Manager


MH
MICHELLE H.
White Bear Lake, MN
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2015
Took an hour for an oil change
They said that they were a franchise and don't honor the 30 minute guarantee with an appointment. They did honor it and gave me the oil change for free. If corporate guarantees it the franchisees should as well in my opinion. Other wise they should post signs that they don't. I seen nothing in the store that they don't honor the guarantee.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/12/2015

Michelle,

Thanks for taking the time to leave us feedback on your visit. I can see how it would be a little misleading in regards to the 30 minute oil change guarantee. I will make sure to post a sign so in future this is not misleading to any other guests. We appreciate you visiting our location and have a great day.

Thanks,

Scott Kennedy
General Manager


KK
KEITH K.
White Bear Lake, MN
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2015
Knowledgable people and great service.
It's always a pleasure to have either a major repair or a Simple oil change done at Tires Plus on Centerville Rd. They do a great job and treat me with respect at a reasonable price. Never pressure me to have something done as do many other shops.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/12/2015

Keith,

Its always great to see you at our location. I am happy that all your needs are always met. I appreciate the business and hope you have a great rest of your week.

Thanks,

Scott Kennedy
General Manager


WE
WHITNEY E.
White Bear Lake, MN
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2015
Fast service, polite workers.
The service was quick and the workers were polite.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/04/2015

Whitney,

Thanks for your feedback and I appreciate you allowing us to serve you in all your vehicle's needs. Have a great day and enjoy the rest of your summer.

Thanks,

Scott Kennedy
General Manager


WP
WENDY P.
Vadnais Heights, MN
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2015
Price quote from online was what I actually paid
Liked online price quote system.
When I called for appointment the person underestimated the time it would take to install the battery so I decided to wait for the service. Other than that the people were polite when I had battery install service and waiting area reasonable accommodation.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/04/2015

Wendy,

Thanks for taking the time to leave us feedback in regards to your visit. My apologizes that the battery install time was not correct but I am glad we could get it taken care of for you in a reasonable time. I appreciate your business and hope you have a great day!

Thanks,

Scott Kennedy
General Manager


SO
SCOTT O.
Vadnais Heights, MN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2015
Happy Customer
Management team is always very friendly and informative...thank you! Service gets done quickly!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/04/2015

Scott,

I'm happy to hear that you are always being taken care of as this is our main goal. I appreciate you letting us know. I hope you have a wonderful day and hope to see you soon.

Thanks,

Scott Kennedy
General Manager


CB
CHRISTINA B.
Pontiac G6
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2015
Didn't fix the problem after 4 visits!
I went there 4 times for a leak in my tire, and each time they told me a different story. The third time they told me i needed a new rim, and i got one and my tire was flat the next day. They told me there was no leak and they just resealed it. It was flat the next day, so i took it to another tires plus who said the tire was cracked and had bulges and warrantied it out for a new tire for free. The white bear lake one just didn't want to give me a new tire. Don't go here!
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/04/2015

Christina,

My apologies in regards to your experience. There had to be a breakdown somewhere and I hate to see it take time out of your day. I have taken this instance and spoke with my technicians to make sure this never happens again. I appreciate the feedback and hope you have a great rest of your summer.

Thanks,

Scott Kennedy
General Manager


MB
MARSHAL B.
Roseville, MN
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2015
Oil Change and Rotation
Good customer service, just wish that even with an appointment it didn't take so long.
DENNIS KNAPP &., General Manager from White Bear Lake Tires Plus responded on 08/04/2015

Marshal,

I want to thank you for your feedback and I will be working with the team to streamline the appointment side so you get in and out faster.

Thanks,

Scott Kennedy
General Manager


BH
BARRY H.
Circle Pines, MN
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2015
Fast service
Nice to be able to make an appointment, then be able to get in a little early. Perfect. Ever consider vacuuming the interior as a perk?

DT
DAVID T.
White Bear Lake, MN
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2015
You keep your promises.
I appreciate how you handle my rotations as promised.

MR
MIKE R.
White Bear Lake, MN
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2015
Efficient, courteous, great value
I brought my car in to have the oil changed and the tires rotated. I was in and out in less than an hour, and they honored a coupon I had from another businness.

RN
RENEE N.
Stacy, MN
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2015
Oil Change
Fast

ME
MARTY E.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2015
Headlight replacement
Visit went great! The Tires Plus team determined the right replacement lamp when I made my appointment, and they turned it around in no time!

JR
JEFFREY R.
White Bear Lake, MN
Infiniti G35
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/14/2015
Only reason i go there is bc i can walk back to aparments
I got an oil change and asked if they could check the front and rear diff. oil and the trans. oil levels. After they were done changing oil they called and mentioned that i should change out all the oils that i asked them to check and it would cost $340. I said no (bc i was going to parents house the next week where i can change it myself) but when i went to pick it up car the said the levels where low and never made any attempt to top them off?? also i asked if they went in greased and zirks while changing oil and they said that they did... nope they didn't when i changed my trans. and diff. oil the next week all zirks were still covered in a thick layer dirt and other build up. Lastly and thankfully when i went to remove trans. oil pan to change gasket, the oil filter was leaking?! luckily when i checked the dip stick for engine oil level, looks like they over filled it anyway bc it was still over the max level point.