White Bear Lake Tires Plus

Overview

Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5Overall Rating 4.33/5rating 4.33

169 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
85% Would Recommend
Latest Review 3 months ago

Reviews


KJ
KEN J.
Hugo, MN
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2014
Friendly and fast
Good prices

KD
KEN D.
Vadnais Heights, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2014
Excellent service
As usual the service provided was exactly as was advertised. Got me in and out quickly and advised of issues that needed to be addressed that the technician noticed.
Matt J., President- Operations from White Bear Lake Tires Plus responded on 10/24/2014

Ken,

I am glad Scott and his team were able to take good care of you.  We appreciate your business!  I'll pass your feedback on to the store.

Thanks,

Matt Johnson
President- Operations 


SL
SARA L.
Maplewood, MN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2014
Scott Kennedy
We've been coming to this Tires Plus for years and working with Manager Scott Kennedy. Nothing but good things to say! He has great customer service and always goes out of his way to help us in resolving our vehicle concerns. We continue to go to Tire Plus because of the service we receive from Scott Kennedy and would recommend Tires Plus to others because of the great customer care.
Matt J., President- Operations from White Bear Lake Tires Plus responded on 10/24/2014

Sara,

I am glad to hear Scott has been taking good care of you!  Scott and his team have been working hard to provide a very high level of service to the White Bear Lake community.  I appreciate your business and I'll pass your comments on to the store.

Thanks,

Matt Johnson
President- Operations


JP
JOHN P.
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/16/2014
Honda fluid flushes
Thought bill was a little higher than expected,however, seems fine and staff is always courteous
Matt J., President- Operations from White Bear Lake Tires Plus responded on 10/17/2014

John,

Thank you for your business.  I'm glad that Scott and his team take good care of you.  I looked up your repair order and it looks like the fluid for your Honda is more expensive than the standard fluid.  We have noticed the increase in fluid prices with Honda and Nissan over the past 5 years or so as they are moving almost exclusively to synthetic transmission fluids and higher temperature brake fluids.  Please feel free to call Scott if you have any questions, we want to make sure our pricing is competitive.

Thanks,

Matt Johnson
President- Operations


JG
JIM G.
White Bear Lake, MN
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2014
very cold & slow
Made to wait when no cars being worked on.
Almost an hour for oil change, because that is their "standard" wait time.

CG
CORY G.
Coon Rapids, MN
Chrysler 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/04/2014
Bad service
After breaking the oil dipstick ring off in the tube the tech tried to blame it on me. Even after I explained that the hood hasn't been up since they did the last oil change. They proceeded to tell me that they didn't have those records. "this isn't the 1st time that they have lost my records" After admitting to breaking the ring, the manager starts complaining that this was a dealership item only. As the manager is running to get the part, the tech comes in and explains that he has messed up the stick that's still in the tube and possibly the tube. After the oil was changed I was instructed to come back on Monday, so they could order the tube. An employee contacted me shortly after leaving to let me know that the part wouldn't be in until 10am on Monday and we made the appointment for that time. I received another call Monday morning to setup that same appointment at 10am and the employee then tells me it would be another hour just to get the car in. After all of the bad service and the several attempts to blame me and tell me I was going to pay for their mistakes, even after they said they would pay for it. I'm finished dealing with this location and possibly Tires Plus all together!

PL
PETER L.
Oakdale, MN
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2014
What's a CVT?
Even though my appointment was for a radiator and CVT transmission flush, they could not perform the transmission flush, as Nissan has a "special tool" that we don't possess. Counter clerk didn't even know w hat a CVT transmission was, or whether they had the proper fluid!!! It then took 3 staff to get the check processor to work. The last time I went to a Tires Plus they way overfilled my auto transmission fluid. I think I have finally learned.

AB
AL B.
Vadnais Heights, MN
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2014
Timely repair advice to extend vehicle service
Provided good advice to replace shocks and struts to extend life of vehicle and new tires. Mechanic hoisted vehicle and clearly pointed out needed replacement of shocks and struts before doing work.

MW
MIKE W.
South St. Paul, MN
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2014
price & knowlege
The great people& knowlege of products

JK
JEFF K.
Vadnais Heights, MN
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2014
Friendly service at a great price.
They ordered the tires I wanted. Also did the front brakes. Well done.
Matt J., President- Operations from White Bear Lake Tires Plus responded on 09/30/2014

Jeff,

Thank you for the feedback.  I will pass your comments on to Scott and his team at the White Bear location.

Thanks,

Matt Johnson
President- Operations


MS
MARY S.
Circle Pines, MN
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2014
service
staff tells me when and if my vehicle needs repair

KK
KEITH K.
Mazda 3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014
Changed my oil, checked brakes and rotated tires.
FANTASTIC JOB !
As is typical with Scott and his team the work was done well, within budget and on time. Scott always keeps me current on the status of my vehicle repairs so there are no surprises. I like that !

JK
JOY K.
Vadnais Heights, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2014
Worries answered
My car has been having quite a few problems recently. When I took my car in, my concerns were listened to, and I advised beforehand of the potential cost.

MR
MIKE R.
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2014
Fast Service
I came in to have the oil changed and tires rotated and was all finished and back on the road in 45 minutes!!!
Matt J., President- Operations from White Bear Lake Tires Plus responded on 09/15/2014

Mike,

I am glad Scott and his team were able to get you back on the road quickly!  Thank you for taking the time to give the feedback.

Thanks,

Matt Johnson
President- Operations


SF
SANDY F.
Vadnais Heights, MN
Volkswagen Eos
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2014
Friendly group
The only thing missed was resetting the cars computer for the miles to next service. I'm getting a message each time I start the car. I'll need to stop at the dealer to reset.
Matt J., President- Operations from White Bear Lake Tires Plus responded on 09/15/2014

Sandy,

Thank you for taking the time to review our service.  I am very sorry that the maintenance schedule was not re-set; this should have been done for you.  Please stop back in to the store and they can re-set it for you at your convenience.  I will speak with the store and make sure they are re-setting maintenance lights with maintenance services.

Thanks,

Matt Johnson
President- Operations


CC
CHRISTOPHE C.
Woodbury, MN
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2014
Oil change and tire rotation
Prompt and reliable service
Matt J., President- Operations from White Bear Lake Tires Plus responded on 09/15/2014

Christopher,

Thanks for taking the time to give feedback.  Thank you for your business; I'll pass this on to Scott and his team at the White Bear location.

Thanks,

Matt Johnson
President- Operations


WK
WAYNE K.
Vadnais Heights, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2014
Alignment & Balancing
Excellent work
Matt J., President- Operations from White Bear Lake Tires Plus responded on 09/15/2014

Wayne,

Thanks for taking the tie to us feedback.  Thank you for your business and I will pass your review on to Scott and his team at the store.

Thanks,

Matt Johnson
President- Operations


LB
LISA B.
Circle Pines, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2014
Tires Plus is a good value
Tires Plus will let me know what needs fixing on our old vehicles and, also, what doesn't have to be fixed at this time. I have been a customer for over 10 years.

RG
ROSS and MARNIE G.
Lexus RX 400h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014
Service and friendly staff
GREAT!
Matt J., President- Operations from White Bear Lake Tires Plus responded on 08/18/2014

Ross and Marnie,

Thank you for the positive feedback!  I will pass your review on to Scott and the team.

Thanks,

Matt Johnson
President- Operations


JK
JOY K.
Vadnais Heights, MN
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2014
Awesome experience!!
I had a troublesome nut on my car, but the tech worked until it was resolved. I was kept informed on the progress being made.