Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

752 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 4 days ago

Reviews


RA
Reda A.
California
Cadillac Escalade
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks


MA
Mario A.
Pico Rivera, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015
John . Said it's resove
I have no problem with the work they done

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2015
The work on my jeep and cars is great
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
John S. from Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change


SM
SONIA M.
Whittier, CA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2013
Costly rates
John provided a second smog check and my car passed. The diagnostic fee was high.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2013
Ripoff
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
John S. from Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him


AR
ANTONIA R.
Montebello, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Wonderful !
I was so worried that the brake job was going to be expensive, this man reassured me that they were going to be fair price,when he called me and I asked how much ,I was very much relieved knowing that the price was great and my stress went away

PO
Patty O.
California
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Patty said she was very pleased with her service. They business was excellent.
This review was collected via phone interview by Customer Research Inc.

MP
Maria P.
South Gate, CA
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Maria said the staff were courteous and fast.
This review was collected via phone interview by Customer Research Inc.

JS
Joan S.
California
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Joan said the staff at this facility were honest and prompt. The price was great. She was pleased with her overall service.
This review was collected via phone interview by Customer Research Inc.

JL
Jackie L.
California
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Jackie said they helped her out and replaced her battery with no trouble.
This review was collected via phone interview by Customer Research Inc.

JG
Jaime G.
Montebello, CA
Chevrolet Impala
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2018 Category: Service
Jaime said one of the staff members was not rude but also not polite. He was quoted one price, and the total bill came out to be higher. The owner asked when he would come to pick up his vehicle. Upon picking up his vehicle, the owner was not at the business. The other staff members let him know about the price difference. He stated he felt like the owner intentionally left the business because of that.
This review was collected via phone interview by Customer Research Inc.

SM
Sean M.
Whittier, CA
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Sean said his vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

JE
Jesse E.
Pico Rivera, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Jesse said the staff are great mechanics and he had never had any issues.
This review was collected via phone interview by Customer Research Inc.

EC
Eugene C.
California
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Eugene said the mechanic was honest and straight forward with him. The repairs were completed correctly. The overall service was very good.
This review was collected via phone interview by Customer Research Inc.

IR
IRMA R.
Pico Rivera, CA
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018
Awesome PR AUTO CLINIC
The owner and his brother are the best! They are honest, give you great estimates and get the work done in a timely manner. They make sure they give you all the details about your car... They show they care about you when they ask you how come it took you so long to bring your car in or even ask what happen to your other car(s). I’ve been going to them for a few years and treat me with lots of care and kindness!!!

WS
Wayne Jack S.
Pico Rivera, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018
Good Work, and Honest Answers
The Pico Rivera Auto Clinic has been getting most of my automotive work for the last year, and the reasons for that are simple: they do good work, they're honest, and when they have to charge you more than you might like, you always know why.

JC
Jose C.
Pico Rivera, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Jose said everything was perfect, and he was very satisfied.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Pico Rivera, CA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Mary said she is very satisfied with this business. She stated she feels very safe after they have worked on her vehicle.
This review was collected via phone interview by Customer Research Inc.

GG
Gerard G.
California
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Spoke with Lupe. She said the staff at this business are very nice people. She was happy with the service.
This review was collected via phone interview by Customer Research Inc.

JR
Jennie R.
Montebello, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
Very Professional
I like the professional feel to this place. Very no nonsense place and quick service. Very organized!

JE
Janice E.
Pico Rivera, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Janice said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

ER
EDWIN R.
Whittier, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
The work they do and the professionalism
They are great. John is a true professional. He will tell you exactly what's wrong and fix it in a timely manner.