Pico Rivera Auto Clinic


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

709 Reviews

ReScore Reviews™ (3)

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98% Would Recommend
Latest Review about 3 hours ago
Reda A. ReScore Review on 09/28/2017
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Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
John S. at Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks

Mario A. ReScore Review on 08/26/2015
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Recommended? Yes
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"John . Said it's resove"
I have no problem with the work they done
Vehicle: Jeep Grand Cherokee
Service Date: 08/13/2015
Review Created: 08/20/2015 02:02 PM

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"The work on my jeep and cars is great"
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
Vehicle: Jeep Grand Cherokee
Service Date: 08/13/2015
Review Created: 08/20/2015 02:02 PM
John S. at Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change

SONIA M. ReScore Review on 08/27/2013
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"Costly rates"
John provided a second smog check and my car passed. The diagnostic fee was high.
Vehicle: Honda Accord
Service Date: 08/23/2013
Review Created: 08/25/2013 09:02 AM

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"Ripoff"
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
Vehicle: Honda Accord
Service Date: 08/23/2013
Review Created: 08/25/2013 09:02 AM
John S. at Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him

Dina M. on 04/21/2018
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"Jon’s honesty and always accommodating at the last minute"
I highly recommend this place to anyone who is looking for a honest mechanic. Jon explains every detail and is very efficient and accommodating when it comes to last minute issues with my car. He’s friendly and well liked by allot of the residents of Pico Rivera and other cities.....I e heard many say he’s the best and always honest which I he is. So if you need a honest mechanic, someone who won’t play you for money job is the man, he will not charge u extra for unnecessary repairs. He’s very knowledgeable in his field of a mechanic as well.
Vehicle: Toyota Camry
Service Date: 04/20/2018
Review Created: 04/21/2018 08:42 PM
Leonardo C. on 04/18/2018
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Leonardo said Israel does a great job and is very happy with their service.
Vehicle: Jeep Liberty
Category: Service
Service Date: 04/16/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Claudio D. on 04/12/2018
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Claudio said this business seemed honest and did the job fast. They looked into what his vehicle needed and offered suggestions of what needed to be replaced.
Vehicle: Nissan Altima
Category: Service
Service Date: 03/29/2018
Review Created: 04/12/2018
This review was collected via phone interview by Customer Research Inc.
Jose A. on 04/10/2018
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Jose said this business is outstanding. They are honest and they told him exactly what was wrong with his vehicle. They are quick to help and efficient with their work. So far he has had no trouble with his vehicle afterwards. They have great people who are very professional and polite. He always leaves the place with a smile.
Vehicle: Chevrolet Chevy Van
Category: Service
Service Date: 04/07/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Gerardo M. on 04/06/2018
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Gerardo said the service went smoothly, and was completed in a timely manner.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 04/03/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
EDWIN R. on 04/05/2018
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"Very professional "
John is great. Very professional and tells you what you need and doesn't need it your does not need something. Works for you not just himself.
Vehicle: Dodge Grand Caravan
Service Date: 03/21/2018
Review Created: 04/05/2018 12:15 PM
Gilbert A. on 04/05/2018
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Gilbert said this business did what they said they would do. They finished the service when they said and it was done right. He suggests that they should keep doing what they're doing.
Vehicle: GMC Yukon
Category: Service
Service Date: 04/03/2018
Review Created: 04/05/2018
This review was collected via phone interview by Customer Research Inc.
Darlene H. on 04/04/2018
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Darlene said the staff was helpful and polite.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 03/30/2018
Review Created: 04/04/2018
This review was collected via phone interview by Customer Research Inc.
MIKE C. on 04/03/2018
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"Fast and professional service!"
I brought my car in for a 60k check up and oil change and John, like always, made sure I felt important as soon as I walked in. He gave me options on what I need for my car and explained why I needed them with no pressure. I will be back soon to get my car taken care of so there's no surprise breakdowns.
Vehicle: Toyota Camry
Service Date: 03/30/2018
Review Created: 04/03/2018 12:46 PM
KENNETH G. on 03/22/2018
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"always the right price"
Outstanding work , At the right price I could not ask for more !!!!
Vehicle: Chevrolet HHR
Service Date: 03/20/2018
Review Created: 03/22/2018 02:42 PM
Michele G. on 03/22/2018
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Michele said the business had good prices and treated her well.
Vehicle: Volvo C30
Category: Service
Service Date: 03/20/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Fred G. on 03/22/2018
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Fred said he liked the owner of this business. They were good mechanics who provided great service.
Vehicle: Lexus ES 330
Category: Service
Service Date: 03/21/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Justin K. on 03/21/2018
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Justin said John does great work. The staff provide good communication and customer service.
Vehicle: Honda Passport
Category: Service
Service Date: 03/17/2018
Review Created: 03/21/2018
This review was collected via phone interview by Customer Research Inc.
Henry S. on 03/17/2018
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Henry said the staff were nice and saved the day. They fixed his flat tire in record time.
Vehicle: Toyota Prius
Category: Service
Service Date: 03/15/2018
Review Created: 03/17/2018
This review was collected via phone interview by Customer Research Inc.
Juanito I. on 03/15/2018
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"Knowledgeable. Friendly service"
I always take my cars here first. The techs are helpful and the price fair
Vehicle: Toyota Pickup
Service Date: 03/13/2018
Review Created: 03/15/2018 12:00 AM
Francisco J. on 03/13/2018
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Francisco said he recommends this business for service.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 03/10/2018
Review Created: 03/13/2018
This review was collected via phone interview by Customer Research Inc.
ANTHIA L. on 03/12/2018
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"Pico Rivera auto clinic"
John the owner is why!
Vehicle: Chevrolet Tahoe
Service Date: 02/23/2018
Review Created: 03/12/2018 06:04 PM
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