Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

872 Reviews

ReScore Reviews™ (4)

ReScore
Overall Rating 3.25/5Overall Rating 3.25/5Overall Rating 3.25/5rating 3.25rating 3.25
Original
Overall Rating 1.9999975/5rating 1.9999975rating 1.9999975rating 1.9999975rating 1.9999975
98% Would Recommend
Latest Review 5 days ago

Reviews


KT
Kelly T.
Pico Rivera, CA
Isuzu Trooper
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2019
repair again by guarantee
Thank you for all

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/18/2019
scream and laugh to my wish.
they do very good repair but we better to check what part they did.
John S. from Pico Rivera Auto Clinic responded on 06/04/2019

mr Tanaka we took care of ur prbblem at no cost took ur frame out to wash it , i think i did evey thing i could to plesse you need yet u not satified i get two star i would like to chage that plz


RA
Reda A.
California
Cadillac Escalade
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks


MA
Mario A.
Pico Rivera, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015
John . Said it's resove
I have no problem with the work they done

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2015
The work on my jeep and cars is great
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
John S. from Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change


SM
SONIA M.
Whittier, CA
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2013
Costly rates
John provided a second smog check and my car passed. The diagnostic fee was high.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2013
Ripoff
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
John S. from Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him


VD
Vincent D.
California
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Vincent said the service provided by this business was fast and priced good.
This review was collected via phone interview by Customer Research Inc.

LB
Liz B.
California
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Liz said she trusts them, this was the second time she's had work done, the business did a pretty good job and got the job done. He was polite and was straightforward.
This review was collected via phone interview by Customer Research Inc.

PR
Pedro R.
Huntington Park, CA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
The Best Mechanic Shop
John and his crew are amazing. Always good service and honest. Thank you John for everything you do we do appreciated.

CQ
Caroline Q.
California
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Caroline said the staff helped her out. They were honest guys and she appreciates their help.
This review was collected via phone interview by Customer Research Inc.

LO
Lydia O.
Pico Rivera, CA
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Lydia said the staff know what they're doing. They offer fair prices, and work quickly to get the service done.
This review was collected via phone interview by Customer Research Inc.

GJ
GISELLA J.
Montebello, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019
Very satisfied customer!!!!
I have been bringing my vehicles to this location for many years and the Hospitality and Honesty of this place is well deserving of the 5 stars because the work they do is beyond 100%.
I have recommended this place to many and all have been very satisfied.

CL
Carolina L.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Great service, great people!
My family has been coming to the Pico Auto Clinic for some time now. This shop is very thorough in their auto explanations and very fair in their rates.
The dedication to their customers is evident and I am a returning customer as a result.
Highly recommend- Thank you for a job WELL DONE!

HS
Henry S.
Los Angeles, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019
When I it, the price are verdo a very good job.
When I got to this place the owner immediately check my car and after that he always had a mechanic available to work on my car and I ‘m very glad to Gad this shop near my aérea. I highly recommended it, the price are very reasonable and they do a very good job.

AE
ANNETTE E.
Long Beach, CA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Excellent Service
John is friendly, courteous, honest and a well versed mechanic who takes the time to explain and/or show you the problems. The work is done well, in a timely manner, at a fair price. His mechanics are highly qualified and he stands behind their work. The facility is very clean. I've been a customer for many years now and have been very happy with the service.

MM
Myrna M.
Whittier, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Very attentive owner
This place is always clean and the owner is very knowledgeable and attentive, he explains everything he has to do and at the end, he shows you the parts that were replaced.

CR
Clifford R.
Pico Rivera, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Clifford said the staff always tell him what they need to do, they do not overcharge or sell him anything that is not needed. He also stated they are very quick and they always have his vehicle ready as promised.
This review was collected via phone interview by Customer Research Inc.

CR
Clifford R.
Pico Rivera, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Clifford said the staff always tell him what they need to do, they do not overcharge or sell him anything that is not needed. He also stated they are very quick and they always have his vehicle ready as promised.
This review was collected via phone interview by Customer Research Inc.

LA
Linda A.
Los Angeles, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Excellent service and dependable
The only place I would bring my car, service is always excellent, highly professional.

LG
Luis G.
California
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Luis said he was satisfied and they did a good job.
This review was collected via phone interview by Customer Research Inc.

JR
Jerry R.
Montebello, CA
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Jerry said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AL
ANTHIA L.
Monrovia, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
service
John Is very knowledgeable and honest