Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

775 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review about 23 hours ago

Reviews


RA
Reda A.
California
Cadillac Escalade
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he has not been contacted by a manager or anyone. He will not recommend this business to anyone.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
09/11/2017 Category: Service
Reda said he was told that they would not charge him to inspect his vehicle and they will only give him the amount of what it was going to cost and he could decide if he wanted to get the service done there or not. When he went there with his vehicle they ended up charging him anyway. They were also going to charge him $900 to change a part in his vehicle and the gentleman who he was working with said he is not sure if it was going to fix the problem. He ended up wanting to take his vehicle elsewhere due to not being 100 percent sure the repair he needed to get was going to resolve the issue. He said he did not feel comfortable with them working on his vehicle. The gentleman then informed him that he is going to need to charge him for the diagnostic. He ended up filing a complaint as he was not satisfied with the fact he was given misinformation about being charged.
This review was collected via phone interview by Customer Research Inc.
John S. from Pico Rivera Auto Clinic responded on 09/25/2017

Sorry to hear about the matter , how ever we also charge for our diagnosis specialy using our pro tools to find the problem, you had a worker of your company which not an auto tech worked on your  you took a chance thats one, your replaced your fuel pump with an after market one thats a mistake , it sounded your were disaponted at part not at my service i offered / ask to remove the tank to complete our diagnosis you declied to do so -i would not know what or why would say they told me they charge for diagnosis who will do that at charge , my advice to you have a cert, shop or tech to work on such matter again sorry to hear that you were not happy -i hope you understand i needs to get paid for my service as you want for your self as well. thanks


MA
Mario A.
Pico Rivera, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2015
John . Said it's resove
I have no problem with the work they done

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/20/2015
The work on my jeep and cars is great
The work on my jeep is fine. I'm here now
Because things were missing out of my jeep
John S. from Pico Rivera Auto Clinic responded on 08/21/2015

iam sorry that happen but i could insure you it did not happen in my shop i looked a camara to back my word , we have a great stuff that will never happen here and as as good customer that u are i would like to offer u a free oil change


SM
SONIA M.
Whittier, CA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2013
Costly rates
John provided a second smog check and my car passed. The diagnostic fee was high.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2013
Ripoff
Went for smog check, the car failed miserably. I was told that I would have to spend $90.00 for "diagnostics." took the vehicle to another smog provider and was told what part to replace - a simple honest answer. fixed the problem and it passed. BEWARE of this shop.
John S. from Pico Rivera Auto Clinic responded on 08/26/2013

Hi sonia ur car had failed m it has 200, 000 miles we offered u a diagnostic check that u declined u went else where and got it fix , we stand behined our retest u got a free retest mike brought in  u passed the smog now u putting this why i was always giving u a good service , iam sorry that i failed to fix it , i would not mean i bad man, i think last time when u had a problem we were more than honest so plz go back and resocre us on this , and ask mike how we took care of him


LA
LORENA A.
Montebello, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Great service as always!!
I’ve been coming here for a few years and have never been disappointed. Love the detail explanation John provides on services rendered or needed.

SF
SUSAN F.
Montebello, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018
Professional service
I have been going to Pico Rivera Auto Clinic for over 4 years and the service is always timely and professional. Jon takes the time to discuss any issues with the car. His service is reliable and dependable. I have recommended his shop to friends in the area.

Verified Customer
Pico Rivera, CA
Cadillac CTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018
This was my first time and seen to be honest and gave me a detail explanation of the issues with my car.
I when to pick up my car and my bill was less because there were no need to change the hoses and explained the reason. Bottom line I was please and hope all is good with my car. If so, I will continue to take my car there.

JM
JAMES M.
Downey, CA
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
The personal service!
They make feel like your family. They wouldn't do anything to your car that they wouldn't to their own!

Jon knows what's best and you can trust him!

JM
John m.
Montebello, CA
Volvo 244
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Great service, top mechanics
Always there to help anything wrong with car.

ML
MICHELE L.
Whittier, CA
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Fast Service
It is always a pleasure to go and get my car worked on here

US
Urena S.
California
Mercedes-Benz Sprinter Crew Vans
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Urena said they have great customer service.
This review was collected via phone interview by Customer Research Inc.

AL
Ann L.
Pico Rivera, CA
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Always professional
Do not have any complaints always a pleasure, have serviced three of our vehicles and always satisfied.

DC
Daniel C.
Pico Rivera, CA
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Daniel said the business is the best. John works with his customers and is courteous and professional.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Stanton, CA
Lexus GS 300 Luxury Perform Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Richard said his vehicle is like new.
This review was collected via phone interview by Customer Research Inc.

CS
Christopher S.
Downey, CA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Christopher said the service was quick.
This review was collected via phone interview by Customer Research Inc.

AS
Angelita S.
Montebello, CA
Oldsmobile Achieva
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Angelita said the employees at the business were very nice and polite.
This review was collected via phone interview by Customer Research Inc.

ML
Maribel L.
Pico Rivera, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Spoke with Pedro. He said the service was quick and easy.
This review was collected via phone interview by Customer Research Inc.

ER
Estla R.
Pico Rivera, CA
GMC Envoy XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Highly Honest & Efficient
I’ve been bringing my cars to Paul few years now & I love his honesty! He never charges extra for “hidden” repairs that other mechanics lie about. Paul tells me when & if it’s urgent to fix. He also gives me several options to try & save me $! And it’s rare that I wait more than a few hours. I even took my car in 2 days before Labor Day weekend & only waited 1 day to get my car fixed!

SM
Silverio M.
California
Honda Civic del Sol
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2018 Category: Service
Silverio said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MC
Minnie C.
Hawthorne, CA
Volkswagen New Beetle Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Minnie said this business was really nice. They were not able to find the problem. They tried a repair with a part and told her to drive around for a few days to see if it solved the problem and to pay later when she found out if it was solved or not.
This review was collected via phone interview by Customer Research Inc.

GH
Genesis H.
Pico Rivera, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Genesis said the business did a really good job.
This review was collected via phone interview by Customer Research Inc.